Assistant File Handler - Abuse

Keoghs are seeking an Assistant File Handler to join our Abuse and Social Care Team. This team have been involved in many precedent-setting cases and regularly handle cases in the appellate courts.

Keoghs is one of the leading providers of claims-related services to insurers, businesses and other suppliers to the insurance sector. We combine proven processes, technology and a low cost infrastructure with deep legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money. You will be working on complex claims of considerable sensitivity and profile with a varied caseload of defendant abuse and social care claims and litigation.

• To assist file handlers in progressing the files.
• Review and analysis of relevant documents
• Analysis of liability, quantum and causation
• Client liaison
• Compliance with court directions and timetables.
• Drafting documents and correspondence to clients/court/witnesses/claimants solicitors
• Instructing and liaising with Counsel/experts
• Completing and updating MI
• Achieve a chargeable target
• Assisting with the preparation of document bundles for hearings
• Compliance with client SLAs

• Demonstrable understanding of clients, colleagues and others
• Excellent communication skills
• Ability to prioritise tasks and to work under pressure
• Excellent organisational skills
• Adherence to guidelines and procedures
• The ability to work as part of a team and independently
• Previous experience of abuse or social care claims is desirable but not essential
• Previous experience of personal injury work is desirable but not essential.

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
• Simply Health Care Cash Plan
• WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme
• Tech Scheme
• Season Ticket Loan
• Gym Flex
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets.

after successfully completing probation