We are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative division in order to take the next step in their legal career. We have a great opportunity for an experienced, litigated File Handler to join our team. Whilst our counter-fraud team is the largest and longest-established in the UK, we don't do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence. We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies and to identify and prevent new and emerging risks. We seek like-minded candidates who want to join us in this exciting and important work and to develop and further their careers with us.The NDA File Handler role involves working within a team of fraud specialists and legal support staff. The File Handler will run a caseload of Litigated RTA suspected fraud files on behalf of a cross section of insurance clients, working closely with sophisticated claims handlers acting without any Delegated Authority. The successful candidate will work in close conjunction with the relevant Lead Lawyer so to achieve the best possible results in a commercially sound manner. The role requires both an ability to follow defined processes and a forensic and analytical approach to dealing with evidence. In addition, a high level of commercial awareness is essential. A key elements of this role is decision making, to be reached within a set timeframe in accordance with the case strategy and within the best interests of the client.The NDA File Handler will work with strategic foresight so to ensure all litigation and opportunities are taken in order to work towards shaping the future of the counter-fraud arena.The caseload will consist of a range of suspected fraudulent insurance claims consisting of the following types of claim:• Bogus Passenger • Staged/Contrived • Fraudulent Exaggeration• Induced accidents• Low Speed Impact• Late Notification Claims• Credit Hire Fraud• MIB• Linked & Organised Crime Key Responsibilities It will be the responsibility of the NDA File Handler to run fraud cases from the point of litigation through to the resolution of the case. Responsibilities in case management include, but not limited to: Strategic Excellence • Detailed review and analysis of evidence throughout the life of the case• Setting and agreeing the case strategy on files with clients, ensuring adherence to any KYO or generic strategies that may be put in place by Lead Lawyer and Technical Leads • Adhering to all work type process stages • Identifying strategic litigation opportunities and complex cases when appropriate• Identifying client trends and any opportunities to raise profile with clients Client Excellence • Handling files in accordance with agreed client guidelines on a non-delegated basis• Ensuring maximum client satisfaction on each case• Ensuring accurate and timely completion of all client and internal MI• Achieving both client and internal KPIs Technical excellence • Reporting to Insurer client throughout the lifetime of the claim• Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy• Compliance with all procedural and investigative deadlines • Achieving, the best result in litigation - protecting the client's position in relation to proceedings, ensuring full compliance with the court timetable utilising procedural tactical advantages where possible. Undertaking advocacy where required and cost-effective to do so• Dealing pro-actively and achieving the best results with the case investigations and strategy from receipt until point of resolution• Delegating tasks as appropriate to assistants to take the case forward • Timely and accurate maintenance of all Case Management Systems from opening to closure• Adherence to file management policies• Complying with the SRA Standards & Regulations Financial Excellence • Be commercially aware, by working in an efficient and effective manner• Commercial awareness so as to retain profitability• Achieve financial targets• Ensure timely and accurate billing Cultural Excellence • Adhere to our Values Skills, Knowledge and Expertise •Experience in civil litigation claims handling / as a legal File Handler or suitably qualified (ILEX, LPC etc.) •Qualified solicitor / CILEX with necessary practice rights is desirable however not essential•Experience in handling linked and organised fraud is desirable however not essential•Experience of handling RTA pre-litigated and / or litigated case load •An understanding of insurance litigation practice and processes, together with indemnity principles •Knowledge of the litigation process / working knowledge of the CPR •Good advocacy skills •Good client care skills and evidence of working to client guidelines •High level of analytical skills •Excellent listening, verbal and written communication skills •Ability to prioritise work, keep to deadlines and work under pressure •Ability to anticipate problems and identify solutions •Experience of time recording and billing systems•Excellent IT Skills Required Soft Skills: • Client Care/Service• Organisation• Ability to prioritise and adaptability• Teamwork and collaboration• Oral and written communication• Interpersonal and social Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Jul 12, 2026
Full time
We are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative division in order to take the next step in their legal career. We have a great opportunity for an experienced, litigated File Handler to join our team. Whilst our counter-fraud team is the largest and longest-established in the UK, we don't do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence. We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies and to identify and prevent new and emerging risks. We seek like-minded candidates who want to join us in this exciting and important work and to develop and further their careers with us.The NDA File Handler role involves working within a team of fraud specialists and legal support staff. The File Handler will run a caseload of Litigated RTA suspected fraud files on behalf of a cross section of insurance clients, working closely with sophisticated claims handlers acting without any Delegated Authority. The successful candidate will work in close conjunction with the relevant Lead Lawyer so to achieve the best possible results in a commercially sound manner. The role requires both an ability to follow defined processes and a forensic and analytical approach to dealing with evidence. In addition, a high level of commercial awareness is essential. A key elements of this role is decision making, to be reached within a set timeframe in accordance with the case strategy and within the best interests of the client.The NDA File Handler will work with strategic foresight so to ensure all litigation and opportunities are taken in order to work towards shaping the future of the counter-fraud arena.The caseload will consist of a range of suspected fraudulent insurance claims consisting of the following types of claim:• Bogus Passenger • Staged/Contrived • Fraudulent Exaggeration• Induced accidents• Low Speed Impact• Late Notification Claims• Credit Hire Fraud• MIB• Linked & Organised Crime Key Responsibilities It will be the responsibility of the NDA File Handler to run fraud cases from the point of litigation through to the resolution of the case. Responsibilities in case management include, but not limited to: Strategic Excellence • Detailed review and analysis of evidence throughout the life of the case• Setting and agreeing the case strategy on files with clients, ensuring adherence to any KYO or generic strategies that may be put in place by Lead Lawyer and Technical Leads • Adhering to all work type process stages • Identifying strategic litigation opportunities and complex cases when appropriate• Identifying client trends and any opportunities to raise profile with clients Client Excellence • Handling files in accordance with agreed client guidelines on a non-delegated basis• Ensuring maximum client satisfaction on each case• Ensuring accurate and timely completion of all client and internal MI• Achieving both client and internal KPIs Technical excellence • Reporting to Insurer client throughout the lifetime of the claim• Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy• Compliance with all procedural and investigative deadlines • Achieving, the best result in litigation - protecting the client's position in relation to proceedings, ensuring full compliance with the court timetable utilising procedural tactical advantages where possible. Undertaking advocacy where required and cost-effective to do so• Dealing pro-actively and achieving the best results with the case investigations and strategy from receipt until point of resolution• Delegating tasks as appropriate to assistants to take the case forward • Timely and accurate maintenance of all Case Management Systems from opening to closure• Adherence to file management policies• Complying with the SRA Standards & Regulations Financial Excellence • Be commercially aware, by working in an efficient and effective manner• Commercial awareness so as to retain profitability• Achieve financial targets• Ensure timely and accurate billing Cultural Excellence • Adhere to our Values Skills, Knowledge and Expertise •Experience in civil litigation claims handling / as a legal File Handler or suitably qualified (ILEX, LPC etc.) •Qualified solicitor / CILEX with necessary practice rights is desirable however not essential•Experience in handling linked and organised fraud is desirable however not essential•Experience of handling RTA pre-litigated and / or litigated case load •An understanding of insurance litigation practice and processes, together with indemnity principles •Knowledge of the litigation process / working knowledge of the CPR •Good advocacy skills •Good client care skills and evidence of working to client guidelines •High level of analytical skills •Excellent listening, verbal and written communication skills •Ability to prioritise work, keep to deadlines and work under pressure •Ability to anticipate problems and identify solutions •Experience of time recording and billing systems•Excellent IT Skills Required Soft Skills: • Client Care/Service• Organisation• Ability to prioritise and adaptability• Teamwork and collaboration• Oral and written communication• Interpersonal and social Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Solicitor - Large Loss Personal Injury Location: London Southampton Bristol Leeds Birmingham Bolton Manchester Contract: Permanent Working Pattern: Hybrid (minimum 1 day in office) We have an exciting opportunity for a Solicitor to join our Complex Injury Claims Team , handling high-value large loss personal injury claims . You will support a Lead Lawyer on catastrophic injury matters exceeding £1m , while also managing your own caseload of multi-track Employer Liability (EL), Public Liability (PL), and Road Traffic Accident (RTA) valued up to £1m. This is a fantastic role for a solicitor looking to develop their expertise in complex, high-value litigation within a supportive and highly experienced team. Key Responsibilities Manage a caseload of complex multi-track injury claims (typically up to £1m) Assist on catastrophic injury claims exceeding £1m Advise insurer clients on liability, indemnity and quantum Draft key legal documents including defences and counter-schedules Analyse complex medical and liability evidence Work closely with clients, counsel and medical experts Attend mediations, JSMs, client meetings and site visits What we're looking for Qualified Solicitor Experience handling defendant personal injury claims Experience managing multi-track / higher value claims (minimum £500K) Strong understanding of litigation practice and Civil Procedure Rules Excellent analytical and organisational skills ? Desirable: Group litigation or claims against the police experience. Job Benefits What We Offer Competitive salary Hybrid working 25 days holiday + bank holidays (with buy/sell options) Private medical insurance Critical illness cover Health cash plan Employer pension contribution Cycle to Work, Tech Scheme & Season Ticket Loan Gym Flex membership Join a firm where innovation, collaboration and development are at the heart of everything we do. Interested? Apply now or get in touch for an informal conversation.
Jul 12, 2026
Full time
Solicitor - Large Loss Personal Injury Location: London Southampton Bristol Leeds Birmingham Bolton Manchester Contract: Permanent Working Pattern: Hybrid (minimum 1 day in office) We have an exciting opportunity for a Solicitor to join our Complex Injury Claims Team , handling high-value large loss personal injury claims . You will support a Lead Lawyer on catastrophic injury matters exceeding £1m , while also managing your own caseload of multi-track Employer Liability (EL), Public Liability (PL), and Road Traffic Accident (RTA) valued up to £1m. This is a fantastic role for a solicitor looking to develop their expertise in complex, high-value litigation within a supportive and highly experienced team. Key Responsibilities Manage a caseload of complex multi-track injury claims (typically up to £1m) Assist on catastrophic injury claims exceeding £1m Advise insurer clients on liability, indemnity and quantum Draft key legal documents including defences and counter-schedules Analyse complex medical and liability evidence Work closely with clients, counsel and medical experts Attend mediations, JSMs, client meetings and site visits What we're looking for Qualified Solicitor Experience handling defendant personal injury claims Experience managing multi-track / higher value claims (minimum £500K) Strong understanding of litigation practice and Civil Procedure Rules Excellent analytical and organisational skills ? Desirable: Group litigation or claims against the police experience. Job Benefits What We Offer Competitive salary Hybrid working 25 days holiday + bank holidays (with buy/sell options) Private medical insurance Critical illness cover Health cash plan Employer pension contribution Cycle to Work, Tech Scheme & Season Ticket Loan Gym Flex membership Join a firm where innovation, collaboration and development are at the heart of everything we do. Interested? Apply now or get in touch for an informal conversation.
Description Keoghs Corporate Risk Team is seeking to recruit a Multi-Track File Handler to deal with delegated and non-delegated multi-track EL/PL claims. This diverse role offers an excellent opportunity to work within Keoghs' thriving Corporate Sector Risks Practice with a variety of high-profile clients. The successful candidate will predominantly handle a litigated case load of Multi-Track claims, but may also handle some claims from pre-litigation. Key Responsibilities Building relationships with Keoghs clients - liaising with clients and, where appropriate, Insurers Manage a mixed caseload of EL/PL predominantly multi track cases consisting of claims typically valued between £25k - £100k Assessing and advising on liability and quantum Devising strategies to resolve cases with the best possible outcome, identifying areas to investigate and evidence to collate Make full use of the firm's Case Management System in progressing files from receipt to closure Draft pleadings to include Defences and witness evidence Attend court in person or by telephone, attend trials, settlement conferences etc as required Achieve targets in terms of chargeable hours, WIP and the collection of client MI Adhere to the Keoghs Values The above is not a definitive list of possible work which may be delegated. Skills, Knowledge and Expertise EL/PL multi track file handling experience Positive, confident and enthusiastic Excellent listening, verbal and written communication skills Ability to negotiate via telephone Ability to prepare succinct and concise reports Excellent inter-personal and client care skills Excellent marketing skills Excellent IT skills High level of analytical skills Ability to prioritise work, keep to deadlines and work under pressure Ability to win the trust and confidence of others Ability to make decisions Ability to anticipate problems and identify solutions Ability to maintain concentration and pay attention to detail Driven to achieve Good advocacy skills Prior knowledge, skills and experience Good IT skills Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Jul 12, 2026
Full time
Description Keoghs Corporate Risk Team is seeking to recruit a Multi-Track File Handler to deal with delegated and non-delegated multi-track EL/PL claims. This diverse role offers an excellent opportunity to work within Keoghs' thriving Corporate Sector Risks Practice with a variety of high-profile clients. The successful candidate will predominantly handle a litigated case load of Multi-Track claims, but may also handle some claims from pre-litigation. Key Responsibilities Building relationships with Keoghs clients - liaising with clients and, where appropriate, Insurers Manage a mixed caseload of EL/PL predominantly multi track cases consisting of claims typically valued between £25k - £100k Assessing and advising on liability and quantum Devising strategies to resolve cases with the best possible outcome, identifying areas to investigate and evidence to collate Make full use of the firm's Case Management System in progressing files from receipt to closure Draft pleadings to include Defences and witness evidence Attend court in person or by telephone, attend trials, settlement conferences etc as required Achieve targets in terms of chargeable hours, WIP and the collection of client MI Adhere to the Keoghs Values The above is not a definitive list of possible work which may be delegated. Skills, Knowledge and Expertise EL/PL multi track file handling experience Positive, confident and enthusiastic Excellent listening, verbal and written communication skills Ability to negotiate via telephone Ability to prepare succinct and concise reports Excellent inter-personal and client care skills Excellent marketing skills Excellent IT skills High level of analytical skills Ability to prioritise work, keep to deadlines and work under pressure Ability to win the trust and confidence of others Ability to make decisions Ability to anticipate problems and identify solutions Ability to maintain concentration and pay attention to detail Driven to achieve Good advocacy skills Prior knowledge, skills and experience Good IT skills Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Is it time to open new doors in your legal journey? If so we are seeking a Claims handler to join our Casualty Team. The claims handler will be responsible for managing a caseload of Public / Employers Liability claims up to a reserve value of £20,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation. Key Accountabilities • To pro-actively manage a caseload of Public Liability, Employers Liability, Property Damage & Product Liability claims• Maintain accurate data on relevant case management system• Comply with set client SLA's• Ensure quality service standards and productivity levels are maintained to a high standard• Undertake appropriate additional tasks provided by the Team LeaderWorking Hours 35 hours per weekMonday - Friday 9am - 5pm with 1 unpaid hour for lunchPrimary location for this role is Liverpool Office. This is a hybrid role working 1 day in the office and 4 days from home. Experience, Skills and Qualifications • 12 months relevant experience or 6 months experience plus law degree or equivalent • Experience of MOJ Claims Portal• Excellent attention to detail• Strong communication and negotiation skills• Strong organisational skills• Client care and customer service skills• Ability to manage own volume workload via task management• Ability to work as a team and independentlyValuesOur culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; Our ValuesWe are connected We are DynamicWe are Innovative We succeed together Benefits 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Jul 12, 2026
Full time
Is it time to open new doors in your legal journey? If so we are seeking a Claims handler to join our Casualty Team. The claims handler will be responsible for managing a caseload of Public / Employers Liability claims up to a reserve value of £20,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation. Key Accountabilities • To pro-actively manage a caseload of Public Liability, Employers Liability, Property Damage & Product Liability claims• Maintain accurate data on relevant case management system• Comply with set client SLA's• Ensure quality service standards and productivity levels are maintained to a high standard• Undertake appropriate additional tasks provided by the Team LeaderWorking Hours 35 hours per weekMonday - Friday 9am - 5pm with 1 unpaid hour for lunchPrimary location for this role is Liverpool Office. This is a hybrid role working 1 day in the office and 4 days from home. Experience, Skills and Qualifications • 12 months relevant experience or 6 months experience plus law degree or equivalent • Experience of MOJ Claims Portal• Excellent attention to detail• Strong communication and negotiation skills• Strong organisational skills• Client care and customer service skills• Ability to manage own volume workload via task management• Ability to work as a team and independentlyValuesOur culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; Our ValuesWe are connected We are DynamicWe are Innovative We succeed together Benefits 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Role: Complex Injury Assistant Lawyer / SolicitorArea of expertise: EL / PL / RTASalary: Dependant upon experience / discussed at application stageLocation: North-West / BoltonWe are looking for a qualified solicitor with experience in complex injury litigation to join our Complex Injury Claims Team , working closely with a Partner, Rob Gray on a high-quality caseload of large loss and catastrophic injury matters . This is an excellent opportunity to develop your expertise in high value multi-track litigation , assisting on cases involving brain injury, spinal cord injury, amputations, fatal accidents and other life-changing injuries across EL, PL and RTA claims . You will gain hands-on experience on challenging claims and play a key role in shaping litigation strategy while working directly with sophisticated insurer clients. The Partner also has a specialism in handling chronic pain cases and a provision for attention to details . Key Responsibilities Working as part of a collaborative team, you will support the Partner in progressing claims from instruction through to resolution. Your work will include: Assisting with the management of a caseload of complex, high-value catastrophic injury claims Conducting detailed forensic analysis of extensive medical and quantum evidence Preparing chronologies and identifying key issues, anomalies and evidential gaps Analysing liability evidence and litigation risk Reviewing medical records and instructing appropriate medical experts Drafting clear, concise technical advice on indemnity, liability, quantum, causation and strategy Preparing pleadings, applications and witness statements Liaising with insurers, insured parties, witnesses and other stakeholders Instructing counsel and attending conferences, mediations and Joint Settlement Meetings Supporting attendance at court hearings, settlement discussions and trials Proactively identifying next steps to progress matters efficiently Supervising and delegating work to a Complex Injury Paralegal , supporting their development Maintaining accurate records on the case management system and ensuring SRA compliance Skills, Knowledge & Expertise We are looking for someone who combines technical ability with strong analytical thinking and attention to detail . You will have: Qualification as a Solicitor Experience handling catastrophic or large loss injury claims Strong understanding of indemnity, liability and quantum Experience analysing complex medical and quantum evidence Knowledge of litigation procedure and relevant case law The ability to work collaboratively while taking ownership of tasks Confidence in communicating with clients, counsel and colleagues A proactive approach and the ability to support and delegate work to a Paralegal Job Benefits We offer a competitive salary and a comprehensive benefits package including: Hybrid working (minimum 1 day per week in office ) Private medical insurance Permanent health insurance Critical illness cover Health Care Cash Plan 25 days annual leave + bank holidays rising to 26 days after 5 years rising to 27 days after 10 years option to buy/sell up to 3 days Employer pension contribution Death in service cover Cycle to Work Scheme Tech Scheme Season Ticket Loan GymFlex membership
Jul 10, 2026
Full time
Role: Complex Injury Assistant Lawyer / SolicitorArea of expertise: EL / PL / RTASalary: Dependant upon experience / discussed at application stageLocation: North-West / BoltonWe are looking for a qualified solicitor with experience in complex injury litigation to join our Complex Injury Claims Team , working closely with a Partner, Rob Gray on a high-quality caseload of large loss and catastrophic injury matters . This is an excellent opportunity to develop your expertise in high value multi-track litigation , assisting on cases involving brain injury, spinal cord injury, amputations, fatal accidents and other life-changing injuries across EL, PL and RTA claims . You will gain hands-on experience on challenging claims and play a key role in shaping litigation strategy while working directly with sophisticated insurer clients. The Partner also has a specialism in handling chronic pain cases and a provision for attention to details . Key Responsibilities Working as part of a collaborative team, you will support the Partner in progressing claims from instruction through to resolution. Your work will include: Assisting with the management of a caseload of complex, high-value catastrophic injury claims Conducting detailed forensic analysis of extensive medical and quantum evidence Preparing chronologies and identifying key issues, anomalies and evidential gaps Analysing liability evidence and litigation risk Reviewing medical records and instructing appropriate medical experts Drafting clear, concise technical advice on indemnity, liability, quantum, causation and strategy Preparing pleadings, applications and witness statements Liaising with insurers, insured parties, witnesses and other stakeholders Instructing counsel and attending conferences, mediations and Joint Settlement Meetings Supporting attendance at court hearings, settlement discussions and trials Proactively identifying next steps to progress matters efficiently Supervising and delegating work to a Complex Injury Paralegal , supporting their development Maintaining accurate records on the case management system and ensuring SRA compliance Skills, Knowledge & Expertise We are looking for someone who combines technical ability with strong analytical thinking and attention to detail . You will have: Qualification as a Solicitor Experience handling catastrophic or large loss injury claims Strong understanding of indemnity, liability and quantum Experience analysing complex medical and quantum evidence Knowledge of litigation procedure and relevant case law The ability to work collaboratively while taking ownership of tasks Confidence in communicating with clients, counsel and colleagues A proactive approach and the ability to support and delegate work to a Paralegal Job Benefits We offer a competitive salary and a comprehensive benefits package including: Hybrid working (minimum 1 day per week in office ) Private medical insurance Permanent health insurance Critical illness cover Health Care Cash Plan 25 days annual leave + bank holidays rising to 26 days after 5 years rising to 27 days after 10 years option to buy/sell up to 3 days Employer pension contribution Death in service cover Cycle to Work Scheme Tech Scheme Season Ticket Loan GymFlex membership
The claims handler will be responsible for managing a caseload of Public / Employers Liability claims between the value of £30,000 - £50,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation. Key Accountabilities • To pro-actively manage a caseload of Public Liability, Employers Liability, Product Liability & Property Damage claims• Maintain accurate data on relevant case management system• Comply with set client SLA's• Ensure quality service standards and productivity levels are maintained to a high standard• Allocate new claims and set strategies• Carry out supervisory tasks appropriate to level• Assist with training and mentoring team members• Undertake appropriate additional tasks provided by the Team Leader• Attend Client review meetings and assist with client project work where applicable• Build and maintain excellent relationships with Clients Experience, Skills and Qualifications • Minimum 5 years claims handling experience • Experience dealing with quantum up to £50k• Significant experience dealing with complex liability and quantum issues• Excellent attention to detail• Strong communication and negotiation skills• Effectively prioritises workload• Experience providing training or mentoring and supervising• Strong Client relationship skills Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Jul 10, 2026
Full time
The claims handler will be responsible for managing a caseload of Public / Employers Liability claims between the value of £30,000 - £50,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation. Key Accountabilities • To pro-actively manage a caseload of Public Liability, Employers Liability, Product Liability & Property Damage claims• Maintain accurate data on relevant case management system• Comply with set client SLA's• Ensure quality service standards and productivity levels are maintained to a high standard• Allocate new claims and set strategies• Carry out supervisory tasks appropriate to level• Assist with training and mentoring team members• Undertake appropriate additional tasks provided by the Team Leader• Attend Client review meetings and assist with client project work where applicable• Build and maintain excellent relationships with Clients Experience, Skills and Qualifications • Minimum 5 years claims handling experience • Experience dealing with quantum up to £50k• Significant experience dealing with complex liability and quantum issues• Excellent attention to detail• Strong communication and negotiation skills• Effectively prioritises workload• Experience providing training or mentoring and supervising• Strong Client relationship skills Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Primary Responsibility: Manage a caseload of predominantly litigated NIHL claims within a supportive team environment. Objective: Progress claims using effective strategies to achieve desired client outcomes and maintain profitability. Requirements: Prior experience handling NIHL claims and the ability to manage a litigated caseload. Key Responsibilities Document Review and Report Preparation Ensure accuracy and completeness in all document reviews and reports. Disclosure Management Handle sensitive information with integrity and discretion. Evidence Review Analyze medical and personnel records thoroughly. Conducting Investigations Obtain comprehensive witness statements and interact with Insured individuals. Instructing Counsel and Experts Provide detailed instructions to legal and expert personnel. Research and General Drafting Conduct thorough research and produce high-quality draft documents. Attending Conferences and Trials Be present and contribute effectively during conferences and trials. Routine Correspondence Manage and respond to everyday communications promptly. Court Appointments Attend and represent at court appointments as required. Liaising with Insurers and Insureds Maintain clear and consistent communication with insurers and insured individuals. Adherence to Court Timetables Ensure all deadlines and schedules are met. Compliance with SRA Standards & Regulations Uphold professional standards and regulatory compliance. Upholding Keoghs Values Embody the core values and principles of Keoghs in all tasks. Working Hours 35 hours per week : Monday - Friday, 9am-5pm Hybrid Working - 1x day in office location. Skills, Knowledge and Expertise Technical Proficiency : Expert in handling disease cases, with a focus on NIHL. Effective Negotiation : Strong negotiator, adept at reaching favorable outcomes Initiative : Ability to use own initiative to solve problems and make decisions. Flexibility : Adaptable to various tasks and situations Communication Skills : Excellent listening and verbal communication skills. Attention to Detail : Maintain concentration and meticulous attention to detail. Self-Organization : Capable of organizing and prioritizing tasks independently. Work Under Pressure : Thrive in high-pressure environments and meet targets. Enthusiasm and Hard Work : Demonstrates enthusiasm and a strong work ethic. IT Skills : Proficient in using IT tools and technologies. Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
May 28, 2026
Full time
Primary Responsibility: Manage a caseload of predominantly litigated NIHL claims within a supportive team environment. Objective: Progress claims using effective strategies to achieve desired client outcomes and maintain profitability. Requirements: Prior experience handling NIHL claims and the ability to manage a litigated caseload. Key Responsibilities Document Review and Report Preparation Ensure accuracy and completeness in all document reviews and reports. Disclosure Management Handle sensitive information with integrity and discretion. Evidence Review Analyze medical and personnel records thoroughly. Conducting Investigations Obtain comprehensive witness statements and interact with Insured individuals. Instructing Counsel and Experts Provide detailed instructions to legal and expert personnel. Research and General Drafting Conduct thorough research and produce high-quality draft documents. Attending Conferences and Trials Be present and contribute effectively during conferences and trials. Routine Correspondence Manage and respond to everyday communications promptly. Court Appointments Attend and represent at court appointments as required. Liaising with Insurers and Insureds Maintain clear and consistent communication with insurers and insured individuals. Adherence to Court Timetables Ensure all deadlines and schedules are met. Compliance with SRA Standards & Regulations Uphold professional standards and regulatory compliance. Upholding Keoghs Values Embody the core values and principles of Keoghs in all tasks. Working Hours 35 hours per week : Monday - Friday, 9am-5pm Hybrid Working - 1x day in office location. Skills, Knowledge and Expertise Technical Proficiency : Expert in handling disease cases, with a focus on NIHL. Effective Negotiation : Strong negotiator, adept at reaching favorable outcomes Initiative : Ability to use own initiative to solve problems and make decisions. Flexibility : Adaptable to various tasks and situations Communication Skills : Excellent listening and verbal communication skills. Attention to Detail : Maintain concentration and meticulous attention to detail. Self-Organization : Capable of organizing and prioritizing tasks independently. Work Under Pressure : Thrive in high-pressure environments and meet targets. Enthusiasm and Hard Work : Demonstrates enthusiasm and a strong work ethic. IT Skills : Proficient in using IT tools and technologies. Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
This is a diverse role with opportunities to work on a mixed caseload for high profile corporate and insurance clients. The successful candidate will handle a caseload of litigated EL and PL cases. Key Responsibilities Day-to-day handling of a litigated caseload of EL and PL cases, subject to supervision according to Keoghs competency framework, to include: Building relationships with Keoghs clients. Assessing and advising on liability and quantum. Devising strategies to resolve cases with the best possible outcome, identifying areas to investigate and evidence to collate. Dealing with disclosure. Proofing witnesses and preparing detailed witness statements. Marshalling expert evidence. Working with the wider team to ensure a seamless delivery of services to Keoghs clients. To ensure compliance with the SRA Standards & Regulations and relevant Service Standards Working Hours 35 hours per week, Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Liverpool office. Skills, Knowledge and Expertise Proven experience of handling litigated EL and PL cases with a value of up to £25,000. Good communication skills and a willingness to work as part of a team. Strong IT skills and experience of working with a case management system. An ability to prioritise workload. Excellent attention to detail. A willingness to change and adapt in order to deliver the best results for our clients. Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
May 26, 2026
Full time
This is a diverse role with opportunities to work on a mixed caseload for high profile corporate and insurance clients. The successful candidate will handle a caseload of litigated EL and PL cases. Key Responsibilities Day-to-day handling of a litigated caseload of EL and PL cases, subject to supervision according to Keoghs competency framework, to include: Building relationships with Keoghs clients. Assessing and advising on liability and quantum. Devising strategies to resolve cases with the best possible outcome, identifying areas to investigate and evidence to collate. Dealing with disclosure. Proofing witnesses and preparing detailed witness statements. Marshalling expert evidence. Working with the wider team to ensure a seamless delivery of services to Keoghs clients. To ensure compliance with the SRA Standards & Regulations and relevant Service Standards Working Hours 35 hours per week, Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Liverpool office. Skills, Knowledge and Expertise Proven experience of handling litigated EL and PL cases with a value of up to £25,000. Good communication skills and a willingness to work as part of a team. Strong IT skills and experience of working with a case management system. An ability to prioritise workload. Excellent attention to detail. A willingness to change and adapt in order to deliver the best results for our clients. Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
The File Handler will manage a caseload of suspected fraudulent EL/PL cases on behalf of a number of insurance clients. The role requires a forensic and analytical approach to employer and public liability issues together with experience and/or appreciation of the documents and evidence required in these types of cases. The majority of the cases will be Fast-Track with the potential to handle Multi Track/Intermediate Track cases up to £100K, cases are generally handled on a non-delegated authority basis. Key Responsibilities Considering concepts and merits of primary and secondary liability in employer and public liability claims. Handling matters in accordance with client SLA's. Initial report/review and setting strategy for the management of the claim. Reviewing evidence (eg. Witness statements, GP records, Occupational Health/ Personnel records, property inspection reports). Dealing with Disclosure. Conducting investigations. Conducting CMC's and applications. Review and report re exchange of evidence, receipt of medical evidence, joints statements or at any other stage. Instructing Counsel/investigators/medical and other experts. Drafting questions to medical experts Costs Schedules. Dealing with routine correspondence & reviewing matters throughout. Drafting in general. Research. Counter Schedule. Pre-Trial reports. Attending Conferences and Trial with Counsel. Preparing/checking Trial Bundles. CRU appeal. To ensure compliance with the SRA Standards & Regulations. Working Hours 35 hours per week, Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton Office Skills, Knowledge and Expertise Experience of handling a caseload of EL/PL files. Previous litigation experience. Meeting targets. Positive, confident and enthusiastic. Good advocacy skills. Excellent listening, verbal and written communication skillsGood client care skills and evidence of working to client guidelines on a non-delegated basis Ability to prioritise work, keep to deadlines and work under pressure High level of analytical skills. Ability to make decisions and delegate effectively. Ability to anticipate problems and identify solutions. Ability to maintain concentration and pay attention to detail. Driven to achieve. Excellent IT Skills. Ability to work within the Keoghs Shared Values framework. The ability to demonstrate resilience and self-control. Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do; We are connectedWe are innovativeWe are dynamicWe succeed together Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
May 26, 2026
Full time
The File Handler will manage a caseload of suspected fraudulent EL/PL cases on behalf of a number of insurance clients. The role requires a forensic and analytical approach to employer and public liability issues together with experience and/or appreciation of the documents and evidence required in these types of cases. The majority of the cases will be Fast-Track with the potential to handle Multi Track/Intermediate Track cases up to £100K, cases are generally handled on a non-delegated authority basis. Key Responsibilities Considering concepts and merits of primary and secondary liability in employer and public liability claims. Handling matters in accordance with client SLA's. Initial report/review and setting strategy for the management of the claim. Reviewing evidence (eg. Witness statements, GP records, Occupational Health/ Personnel records, property inspection reports). Dealing with Disclosure. Conducting investigations. Conducting CMC's and applications. Review and report re exchange of evidence, receipt of medical evidence, joints statements or at any other stage. Instructing Counsel/investigators/medical and other experts. Drafting questions to medical experts Costs Schedules. Dealing with routine correspondence & reviewing matters throughout. Drafting in general. Research. Counter Schedule. Pre-Trial reports. Attending Conferences and Trial with Counsel. Preparing/checking Trial Bundles. CRU appeal. To ensure compliance with the SRA Standards & Regulations. Working Hours 35 hours per week, Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton Office Skills, Knowledge and Expertise Experience of handling a caseload of EL/PL files. Previous litigation experience. Meeting targets. Positive, confident and enthusiastic. Good advocacy skills. Excellent listening, verbal and written communication skillsGood client care skills and evidence of working to client guidelines on a non-delegated basis Ability to prioritise work, keep to deadlines and work under pressure High level of analytical skills. Ability to make decisions and delegate effectively. Ability to anticipate problems and identify solutions. Ability to maintain concentration and pay attention to detail. Driven to achieve. Excellent IT Skills. Ability to work within the Keoghs Shared Values framework. The ability to demonstrate resilience and self-control. Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do; We are connectedWe are innovativeWe are dynamicWe succeed together Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
At a high level, the aim of this role is to ensure that the work produced by the Recoveries Litigation teams is technically excellent and fully aligned with the Recoveries Quality Framework and expectations of our clients. Key Responsibilities Technical•Handle a caseload of SCT litigated claims.•Work with the Technical Manager to continuously improve best practice.•Working in partnership with the team leaders, Technical Manager, BUD and DBUD, Growth & Sales ensure that client SLAs, KPIs and other requirements are embedded in the teams and hit.•Supervise file handlers in accordance with the relevant Competency framework and ensure that accurate technical development records are maintained.•To support and develop the technical expertise of the teams, including development of pre litigated handlers, handlers issuing claims and / or handling SCT files through supervision and processing handlers through the competency framework to enhance engagement and reduce attrition linked to development.•Actively mentor and coach these individuals with a view to extending their technical knowledge and expertise.•Identify any training requirements and to feedback to the Technical Manager.• Responsibility to develop all new starters to achieve their first financial authority within 6 months of them joining Keoghs.•Manage individual file handlers on a performance improvement plan when relating to technical issues.•Continuously review suitability of workflows/processesoIdentify to the Technical ManageroAreas of risk and potential riskoEmerging trends / behavioursoAreas of avoidable litigation•Recommend to the Technical Manager strategies and actions to remove blockers and improve the quality of service and KPI performance that the teams deliver.•Communicate, co-ordinate and drive delivery of workflows/processes and strategies agreed with the Technical Manager, monitoring success and ensuring consistency of approach.•Support Technical Manager to influence, guide and lead Team Leaders to deliver improved quality and client care, opening doors for discussion on areas of continuous improvement, emerging trends, innovative solutions•Support Technical Manager with developing and delivering and ensuring onboarding training remains fit for purpose. Identify training needs, develop and deliver training as agreed with the Technical Manager.•Helping to identify and collate causes and trends from IRFs and drive towards a swift resolution.•Dealing with ad hoc referrals from the team and referring into the Technical Manager where necessary.•Consistently achieve against personal targets and objectives, set by the business unit director and tactical delivery director.•To ensure compliance with the SRA Standards and RegulationsWorking HoursMonday-Friday 9am-5pm with 1 hour for lunch.This role is based in the Bolton office with hybrid working. Skills, Knowledge and Expertise •Qualified solicitor / CILEX with necessary practice rights (consideration will also be given to CILEX Lawyers)•Up to date and relevant experience of Motor Recovery claims either Defendant / Claimant (preferable).•Litigation experience is essential.•Previous experience of handling own caseload•A complete understanding of the claims process and delivery of client requirements including achieving KPIs.•Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines.•Excellent listening and verbal communication skills.•Ability to anticipate problems and identify solutions.•A strong desire to invest in and develop others is required.•Experience in supervising, training others and / or mentoring.•Preparation for and attendance at client review meetings will be required from time to time•Close liaison with other teams and key stakeholders will be part of the role.•Good working knowledge of Excel and Powerpoint advantageous•Presentation skills - to include delivery of training •Calm under pressure with the ability to re-prioritise and delegate effectively when required.•Confident with ability to take initiative to innovate and adapt to changing situations.•Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met.•Work effectively within the Keoghs Shared Values framework. Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
May 26, 2026
Full time
At a high level, the aim of this role is to ensure that the work produced by the Recoveries Litigation teams is technically excellent and fully aligned with the Recoveries Quality Framework and expectations of our clients. Key Responsibilities Technical•Handle a caseload of SCT litigated claims.•Work with the Technical Manager to continuously improve best practice.•Working in partnership with the team leaders, Technical Manager, BUD and DBUD, Growth & Sales ensure that client SLAs, KPIs and other requirements are embedded in the teams and hit.•Supervise file handlers in accordance with the relevant Competency framework and ensure that accurate technical development records are maintained.•To support and develop the technical expertise of the teams, including development of pre litigated handlers, handlers issuing claims and / or handling SCT files through supervision and processing handlers through the competency framework to enhance engagement and reduce attrition linked to development.•Actively mentor and coach these individuals with a view to extending their technical knowledge and expertise.•Identify any training requirements and to feedback to the Technical Manager.• Responsibility to develop all new starters to achieve their first financial authority within 6 months of them joining Keoghs.•Manage individual file handlers on a performance improvement plan when relating to technical issues.•Continuously review suitability of workflows/processesoIdentify to the Technical ManageroAreas of risk and potential riskoEmerging trends / behavioursoAreas of avoidable litigation•Recommend to the Technical Manager strategies and actions to remove blockers and improve the quality of service and KPI performance that the teams deliver.•Communicate, co-ordinate and drive delivery of workflows/processes and strategies agreed with the Technical Manager, monitoring success and ensuring consistency of approach.•Support Technical Manager to influence, guide and lead Team Leaders to deliver improved quality and client care, opening doors for discussion on areas of continuous improvement, emerging trends, innovative solutions•Support Technical Manager with developing and delivering and ensuring onboarding training remains fit for purpose. Identify training needs, develop and deliver training as agreed with the Technical Manager.•Helping to identify and collate causes and trends from IRFs and drive towards a swift resolution.•Dealing with ad hoc referrals from the team and referring into the Technical Manager where necessary.•Consistently achieve against personal targets and objectives, set by the business unit director and tactical delivery director.•To ensure compliance with the SRA Standards and RegulationsWorking HoursMonday-Friday 9am-5pm with 1 hour for lunch.This role is based in the Bolton office with hybrid working. Skills, Knowledge and Expertise •Qualified solicitor / CILEX with necessary practice rights (consideration will also be given to CILEX Lawyers)•Up to date and relevant experience of Motor Recovery claims either Defendant / Claimant (preferable).•Litigation experience is essential.•Previous experience of handling own caseload•A complete understanding of the claims process and delivery of client requirements including achieving KPIs.•Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines.•Excellent listening and verbal communication skills.•Ability to anticipate problems and identify solutions.•A strong desire to invest in and develop others is required.•Experience in supervising, training others and / or mentoring.•Preparation for and attendance at client review meetings will be required from time to time•Close liaison with other teams and key stakeholders will be part of the role.•Good working knowledge of Excel and Powerpoint advantageous•Presentation skills - to include delivery of training •Calm under pressure with the ability to re-prioritise and delegate effectively when required.•Confident with ability to take initiative to innovate and adapt to changing situations.•Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met.•Work effectively within the Keoghs Shared Values framework. Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
The Assistant File Handler (AFH) will be assigned to work with a Lead File Handler with a caseload of Hourly Rate Industrial Disease claims including but not limited to NIHL, HAVS, CTS, and other WRULD's in addition to RTA claims involving Tinnitus, Acoustic Shock, Hearing loss, BBPV, PPPD, Orthopaedic, Neurological and Psychological injuries and other CIC cases. Performing delegated tasks to pursue the progression/resolution of the case in the Complex Disease Litigation Department on fast and multi-track matter cases. Key Responsibilities Carrying out tasks set by the File Handler to include: Compliance with client SLAs Compliance with court directions and timetables Drafting Court Documents Negotiation Advocacy, including attending telephone hearings Analysis of evidence Client Reporting Instructing and liaising with Counsel/experts Preparation of bundles Completing and updating MI Achieve a chargeable target To ensure compliance with the SRA Standards & Regulations The above is not a definitive list of possible work which may be provided. Working Hours 35 hours per week, Monday - Friday 9am - 5pm.Primary location - Bolton. Skills, Knowledge and Expertise Experience of claims handling (either pre litigation or litigated) Understanding of the litigation process Ability to work with and take instruction from a Lead File Handler Motivated to attempt new challenges and develop as a File Handler Awareness of the disease market and legal developments Ability to work to targets and deadlines Attention to detail An understanding of client needs/requirements Adhere to the Keoghs Values Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
May 25, 2026
Full time
The Assistant File Handler (AFH) will be assigned to work with a Lead File Handler with a caseload of Hourly Rate Industrial Disease claims including but not limited to NIHL, HAVS, CTS, and other WRULD's in addition to RTA claims involving Tinnitus, Acoustic Shock, Hearing loss, BBPV, PPPD, Orthopaedic, Neurological and Psychological injuries and other CIC cases. Performing delegated tasks to pursue the progression/resolution of the case in the Complex Disease Litigation Department on fast and multi-track matter cases. Key Responsibilities Carrying out tasks set by the File Handler to include: Compliance with client SLAs Compliance with court directions and timetables Drafting Court Documents Negotiation Advocacy, including attending telephone hearings Analysis of evidence Client Reporting Instructing and liaising with Counsel/experts Preparation of bundles Completing and updating MI Achieve a chargeable target To ensure compliance with the SRA Standards & Regulations The above is not a definitive list of possible work which may be provided. Working Hours 35 hours per week, Monday - Friday 9am - 5pm.Primary location - Bolton. Skills, Knowledge and Expertise Experience of claims handling (either pre litigation or litigated) Understanding of the litigation process Ability to work with and take instruction from a Lead File Handler Motivated to attempt new challenges and develop as a File Handler Awareness of the disease market and legal developments Ability to work to targets and deadlines Attention to detail An understanding of client needs/requirements Adhere to the Keoghs Values Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
We have an exciting opportunity for an enthusiastic experienced paralegal, file handler assistant or similar looking to progress outside of case handling. The role is one of two situated within our volume motor team which services all work under £25k from MOJ and OICP to Fast Track motor.The candidate will have a good working knowledge of motor litigation, the different work types and Tracks, Court timetables and be confident in identifying different Motor Court proceedings. The role be part of the overall support Hub that will provide complete administrative support to the Motor teams. Key Responsibilities Review and allocate all incoming Court proceedings to the relevant motor teams. Liaising with clients, Court and other parties. Prioritise work based on Court timetables. Ensure client MI is accurately input across all files. Ensuring files are kept within ISO 9001 guidelines Meeting agreed daily/weekly/monthly performance targets. Undertake administration duties on files as required. Report to the Team Leader weekly without output. Work Hours 35 hours per weekMonday - Friday 9am - 5pm with 1 unpaid hour for lunchHybrid working policy with only 1 day a week formally required in office with remainder working from home, subject to ad hoc requirements for further attendance. Skills, Knowledge & Expertise Established interest in law through either further education or experience within a process driven legal environment. Ability to plan and prioritise workloads. Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met. Good understanding IT packages. Excellent listening and verbal communication skills. Ability to follow instruction with attention to detail. Job Benefits 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation.
May 22, 2026
Full time
We have an exciting opportunity for an enthusiastic experienced paralegal, file handler assistant or similar looking to progress outside of case handling. The role is one of two situated within our volume motor team which services all work under £25k from MOJ and OICP to Fast Track motor.The candidate will have a good working knowledge of motor litigation, the different work types and Tracks, Court timetables and be confident in identifying different Motor Court proceedings. The role be part of the overall support Hub that will provide complete administrative support to the Motor teams. Key Responsibilities Review and allocate all incoming Court proceedings to the relevant motor teams. Liaising with clients, Court and other parties. Prioritise work based on Court timetables. Ensure client MI is accurately input across all files. Ensuring files are kept within ISO 9001 guidelines Meeting agreed daily/weekly/monthly performance targets. Undertake administration duties on files as required. Report to the Team Leader weekly without output. Work Hours 35 hours per weekMonday - Friday 9am - 5pm with 1 unpaid hour for lunchHybrid working policy with only 1 day a week formally required in office with remainder working from home, subject to ad hoc requirements for further attendance. Skills, Knowledge & Expertise Established interest in law through either further education or experience within a process driven legal environment. Ability to plan and prioritise workloads. Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met. Good understanding IT packages. Excellent listening and verbal communication skills. Ability to follow instruction with attention to detail. Job Benefits 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation.
The Lead File Handler will handle own caseload within the Military Disease department, specialising in NIHL claims (noise induced hearing loss claims) and potentially other disease cases. As well as assume responsibility for supervision of a mini team, this includes but is not limited to cases, bills and general guidance with the view to progress files and develop the teams technical understanding. You will be responsible for managing and progressing claims in accordance with appropriate strategies to secure desired client outcomes at appropriate levels of profitability. Key Responsibilities Reviewing documents and preparing reports on own files as well as supervising team reports and files. Reviewing and approving bills on own files as well as team. Technical development of the team i.e. competency framework & strategy Supporting with any strategy meetings and relaying key messages and updates. Responsible for creating guidance documents for the team Dealing with disclosure Reviewing evidence (Including records) Conducting investigations with Insured / obtaining witness statements. Instructing Experts. Attending conferences and trials. Dealing with routine correspondence. Court appointments. Liaising with and taking instructions from Insurers and Insureds. Ensure adherence to Court timetables To ensure compliance with the SRA Standards & Regulations Adhere to the Keoghs Values 35 hours per weekMonday - Friday 9am - 5pm with 1 unpaid hour for lunch.Primary location for this role is; Keoghs, Ingenuity House, Elmdon Trading Estate, Bickenhill Lane, Birmingham, B37 7HQ OR Keoghs, 2 Parklands, Lostock, Bolton BL6 4SE Skills, Knowledge & Expertise Technically proficient in dealing with NIHL disease cases. People person, able to supervise a mini team. Ability to use own initiative. Effective negotiator. Good listening and verbal communication skills. Ability to maintain concentration and pay attention to detail. Ability to self-organise and self-prioritise. Ability to work under pressure and to target An enthusiastic and hardworking individual Good level of IT skills Job Benefits 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation.
May 22, 2026
Full time
The Lead File Handler will handle own caseload within the Military Disease department, specialising in NIHL claims (noise induced hearing loss claims) and potentially other disease cases. As well as assume responsibility for supervision of a mini team, this includes but is not limited to cases, bills and general guidance with the view to progress files and develop the teams technical understanding. You will be responsible for managing and progressing claims in accordance with appropriate strategies to secure desired client outcomes at appropriate levels of profitability. Key Responsibilities Reviewing documents and preparing reports on own files as well as supervising team reports and files. Reviewing and approving bills on own files as well as team. Technical development of the team i.e. competency framework & strategy Supporting with any strategy meetings and relaying key messages and updates. Responsible for creating guidance documents for the team Dealing with disclosure Reviewing evidence (Including records) Conducting investigations with Insured / obtaining witness statements. Instructing Experts. Attending conferences and trials. Dealing with routine correspondence. Court appointments. Liaising with and taking instructions from Insurers and Insureds. Ensure adherence to Court timetables To ensure compliance with the SRA Standards & Regulations Adhere to the Keoghs Values 35 hours per weekMonday - Friday 9am - 5pm with 1 unpaid hour for lunch.Primary location for this role is; Keoghs, Ingenuity House, Elmdon Trading Estate, Bickenhill Lane, Birmingham, B37 7HQ OR Keoghs, 2 Parklands, Lostock, Bolton BL6 4SE Skills, Knowledge & Expertise Technically proficient in dealing with NIHL disease cases. People person, able to supervise a mini team. Ability to use own initiative. Effective negotiator. Good listening and verbal communication skills. Ability to maintain concentration and pay attention to detail. Ability to self-organise and self-prioritise. Ability to work under pressure and to target An enthusiastic and hardworking individual Good level of IT skills Job Benefits 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation.
The File Handler will manage a caseload of varied EL/PL cases on behalf of a number of insurance clients. The role requires a forensic and analytical approach to employer and public liability issues together with experience and/or appreciation of the documents and evidence required in these types of cases. The majority of the cases will be Fast-Track with the potential to handle Multi Track cases up to £100K, cases are generally handled on a non-delegated authority basis. Key Responsibilities Considering concepts and merits of primary and secondary liability in employer and public liability claims. Handling matters in accordance with client SLA's. Initial report/review and setting strategy for the management of the claim. Reviewing evidence (eg. Witness statements, GP records, Occupational Health/ Personnel records, property inspection reports). Dealing with Disclosure. Conducting investigations. Conducting CMC's and applications. Review and report re exchange of evidence, receipt of medical evidence, joints statements or at any other stage. Instructing Counsel/investigators/medical and other experts. Drafting questions to medical experts. Costs Schedules. Dealing with routine correspondence & reviewing matters throughout. Drafting in general. Research. Counter Schedule. Pre-Trial reports. Attending Conferences and Trial with Counsel. Preparing/checking Trial Bundles. CRU appeal. To ensure compliance with the SRA Standards & Regulations. Working Hours 35 hours per week, Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton Office Skills, Knowledge and Expertise Experience of handling a caseload of EL/PL files. Previous litigation experience. Meeting targets. Positive, confident and enthusiastic. Good advocacy skills. Excellent listening, verbal and written communication skills. Good client care skills and evidence of working to client guidelines on a non-delegated basis. Ability to prioritise work, keep to deadlines and work under pressure. High level of analytical skills. Ability to make decisions and delegate effectively. Ability to anticipate problems and identify solutions Ability to maintain concentration and pay attention to detail. Driven to achieve. Excellent IT Skills. Ability to work within the Keoghs Shared Values framework. The ability to demonstrate resilience and self-control. Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do; We are connected We are DynamicWe are Innovative We succeed together Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
May 20, 2026
Full time
The File Handler will manage a caseload of varied EL/PL cases on behalf of a number of insurance clients. The role requires a forensic and analytical approach to employer and public liability issues together with experience and/or appreciation of the documents and evidence required in these types of cases. The majority of the cases will be Fast-Track with the potential to handle Multi Track cases up to £100K, cases are generally handled on a non-delegated authority basis. Key Responsibilities Considering concepts and merits of primary and secondary liability in employer and public liability claims. Handling matters in accordance with client SLA's. Initial report/review and setting strategy for the management of the claim. Reviewing evidence (eg. Witness statements, GP records, Occupational Health/ Personnel records, property inspection reports). Dealing with Disclosure. Conducting investigations. Conducting CMC's and applications. Review and report re exchange of evidence, receipt of medical evidence, joints statements or at any other stage. Instructing Counsel/investigators/medical and other experts. Drafting questions to medical experts. Costs Schedules. Dealing with routine correspondence & reviewing matters throughout. Drafting in general. Research. Counter Schedule. Pre-Trial reports. Attending Conferences and Trial with Counsel. Preparing/checking Trial Bundles. CRU appeal. To ensure compliance with the SRA Standards & Regulations. Working Hours 35 hours per week, Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton Office Skills, Knowledge and Expertise Experience of handling a caseload of EL/PL files. Previous litigation experience. Meeting targets. Positive, confident and enthusiastic. Good advocacy skills. Excellent listening, verbal and written communication skills. Good client care skills and evidence of working to client guidelines on a non-delegated basis. Ability to prioritise work, keep to deadlines and work under pressure. High level of analytical skills. Ability to make decisions and delegate effectively. Ability to anticipate problems and identify solutions Ability to maintain concentration and pay attention to detail. Driven to achieve. Excellent IT Skills. Ability to work within the Keoghs Shared Values framework. The ability to demonstrate resilience and self-control. Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do; We are connected We are DynamicWe are Innovative We succeed together Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Keoghs LLP Complex Injury Team Full-time 35 hours per week Monday-Friday Are you looking to develop your career in complex and high-value personal injury work? Keoghs is looking for a dedicated Complex Injury Paralegal to join our successful and supportive Complex Injury Team in Southampton. This is a role where you will gain hands-on experience assisting with large loss , catastrophic injury , and high-value multi-track claims -including brain, spinal, amputation, and fatal injury cases . If you're currently working in a personal injury paralegal or SCT / FT file handling role and are looking to advance your career in complex injury litigation, we'd love to hear from you. What You'll Be Doing Working closely with a Lead Lawyer and wider Complex Injury Team, you'll support the progression of high-value personal injury matters from instruction through to resolution. Duties will include: File & Case Support Preparing, filing, serving, and diarising basic court documents and hearing dates Liaising with experts, counsel, insureds, and witnesses Coordinating conferences, hearings, joint settlement meetings, and expert appointments Managing CRU registrations, updates, and settlement notifications Reviewing medical records, photographic evidence, and surveillance footage Drafting summaries, mandates, and applications for records and police reports Redacting documents to maintain privilege and GDPR compliance Taking and fielding calls from all parties involved in the claims As Your Skills Develop With experience and supervision, you'll progress to tasks including: Preparing instructions to counsel Drafting witness statements and liaising with witnesses Preparing and reviewing disclosure Attending client meetings and preparing notes Drafting updates to clients and more complex court documentation What we're looking for Essential Skills & Experience Prior experience in a litigated role - assistant or file handler (6 months min) Prior experience in personal injury - assistant or file handler (6 months min) Minimum of 5 GCSEs (grade 5/C or above) Demonstrable interest in law (e.g. LPC, CILEX, or experience in a legal environment) Strong communication and telephone skills Confident, organised, and able to manage competing priorities High attention to detail-especially when tasks are repetitive Good IT, literacy, and administrative skills A proactive team player with the flexibility to support the needs of the team Ability to work in line with the SRA Code of Conduct Soft Skills Team Commitment - Values collaboration and others' perspectives Resilience - Calm under pressure Growth Mindset - Keen to develop and improve Adaptability - Embraces change positively Client-Focused Thinking - Adds value through service quality Commercial Awareness - Understands broader business implications Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
May 20, 2026
Full time
Keoghs LLP Complex Injury Team Full-time 35 hours per week Monday-Friday Are you looking to develop your career in complex and high-value personal injury work? Keoghs is looking for a dedicated Complex Injury Paralegal to join our successful and supportive Complex Injury Team in Southampton. This is a role where you will gain hands-on experience assisting with large loss , catastrophic injury , and high-value multi-track claims -including brain, spinal, amputation, and fatal injury cases . If you're currently working in a personal injury paralegal or SCT / FT file handling role and are looking to advance your career in complex injury litigation, we'd love to hear from you. What You'll Be Doing Working closely with a Lead Lawyer and wider Complex Injury Team, you'll support the progression of high-value personal injury matters from instruction through to resolution. Duties will include: File & Case Support Preparing, filing, serving, and diarising basic court documents and hearing dates Liaising with experts, counsel, insureds, and witnesses Coordinating conferences, hearings, joint settlement meetings, and expert appointments Managing CRU registrations, updates, and settlement notifications Reviewing medical records, photographic evidence, and surveillance footage Drafting summaries, mandates, and applications for records and police reports Redacting documents to maintain privilege and GDPR compliance Taking and fielding calls from all parties involved in the claims As Your Skills Develop With experience and supervision, you'll progress to tasks including: Preparing instructions to counsel Drafting witness statements and liaising with witnesses Preparing and reviewing disclosure Attending client meetings and preparing notes Drafting updates to clients and more complex court documentation What we're looking for Essential Skills & Experience Prior experience in a litigated role - assistant or file handler (6 months min) Prior experience in personal injury - assistant or file handler (6 months min) Minimum of 5 GCSEs (grade 5/C or above) Demonstrable interest in law (e.g. LPC, CILEX, or experience in a legal environment) Strong communication and telephone skills Confident, organised, and able to manage competing priorities High attention to detail-especially when tasks are repetitive Good IT, literacy, and administrative skills A proactive team player with the flexibility to support the needs of the team Ability to work in line with the SRA Code of Conduct Soft Skills Team Commitment - Values collaboration and others' perspectives Resilience - Calm under pressure Growth Mindset - Keen to develop and improve Adaptability - Embraces change positively Client-Focused Thinking - Adds value through service quality Commercial Awareness - Understands broader business implications Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Keoghs LLP, a leading insurance law firm in the UK, is seeking a talented insurance lawyer to join our dynamic Property Risks and Coverage Team. With a flexible location policy and the opportunity for hybrid working, this is an exciting opportunity for the right candidate to make a real impact. We do, however, require a minimum of one day per week in the office. As part of our team, you'll collaborate on large and complex cases, tackling some of the most significant property damage and insurance coverage claims in the UK. Your role will involve handling your own caseload while supporting a lead lawyer on high-value cases often exceeding £1 million. You'll also participate in delivering training seminars and workshops to various insurer clients, contributing to client development, and preparing and presenting seminars on technical legal issues. If you're ready to take on challenging and rewarding work in a supportive and innovative environment, we'd love to hear from you! Key Responsibilities Case Management: Independently handle a caseload from start to finish. When assisting a Large and Complex Lead Lawyer, tasks will include: Reviewing documents and preparing draft advices to clients. Crafting bespoke coverage advices. Supporting all aspects of the litigation process. Analyzing issues of coverage, liability, quantum, and strategy. Conducting thorough investigations. Preparing first draft instructions to counsel and experts. Performing legal research and document searches. Attending client meetings, strategy discussions, and conferences for note-taking and follow-up Ensuring compliance with SRA Standards & Regulations. For Cases Managed Independently: Handle all aspects of case management. Draft applications and court proceedings. Engage in settlement negotiations, roundtable discussions, and ADR. Note: The above is not an exhaustive list and other tasks may be delegated as required. Working Hours 35 hours per week, Monday - Friday, 9am - 5pm, with 1 unpaid hour for lunch. Primary location is London, with additional hours as needed to meet client and court obligations. Skills, Knowledge and Expertise Essential Qualifications and Experience: Legal Qualification: Solicitor/FILEX Experience: Previous defendant property insurance litigation experience Knowledge: Thorough understanding of disputes and claims handled by the department and our insurer client Technical Expertise: Familiarity with product liability, breach of contract, negligence, property law, and insurance coverage issues Desirable: Customer Relations: Experience dealing with challenging customers Required Soft Skills: Prioritization: Strong ability to manage and prioritize workload effectively Attention to Detail: Keen eye for detail in all tasks Technical Proficiency: Comfortable working with case management systems Communication: Excellent interpersonal skills for liaising with senior claims handlers and managing major litigation Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
May 19, 2026
Full time
Keoghs LLP, a leading insurance law firm in the UK, is seeking a talented insurance lawyer to join our dynamic Property Risks and Coverage Team. With a flexible location policy and the opportunity for hybrid working, this is an exciting opportunity for the right candidate to make a real impact. We do, however, require a minimum of one day per week in the office. As part of our team, you'll collaborate on large and complex cases, tackling some of the most significant property damage and insurance coverage claims in the UK. Your role will involve handling your own caseload while supporting a lead lawyer on high-value cases often exceeding £1 million. You'll also participate in delivering training seminars and workshops to various insurer clients, contributing to client development, and preparing and presenting seminars on technical legal issues. If you're ready to take on challenging and rewarding work in a supportive and innovative environment, we'd love to hear from you! Key Responsibilities Case Management: Independently handle a caseload from start to finish. When assisting a Large and Complex Lead Lawyer, tasks will include: Reviewing documents and preparing draft advices to clients. Crafting bespoke coverage advices. Supporting all aspects of the litigation process. Analyzing issues of coverage, liability, quantum, and strategy. Conducting thorough investigations. Preparing first draft instructions to counsel and experts. Performing legal research and document searches. Attending client meetings, strategy discussions, and conferences for note-taking and follow-up Ensuring compliance with SRA Standards & Regulations. For Cases Managed Independently: Handle all aspects of case management. Draft applications and court proceedings. Engage in settlement negotiations, roundtable discussions, and ADR. Note: The above is not an exhaustive list and other tasks may be delegated as required. Working Hours 35 hours per week, Monday - Friday, 9am - 5pm, with 1 unpaid hour for lunch. Primary location is London, with additional hours as needed to meet client and court obligations. Skills, Knowledge and Expertise Essential Qualifications and Experience: Legal Qualification: Solicitor/FILEX Experience: Previous defendant property insurance litigation experience Knowledge: Thorough understanding of disputes and claims handled by the department and our insurer client Technical Expertise: Familiarity with product liability, breach of contract, negligence, property law, and insurance coverage issues Desirable: Customer Relations: Experience dealing with challenging customers Required Soft Skills: Prioritization: Strong ability to manage and prioritize workload effectively Attention to Detail: Keen eye for detail in all tasks Technical Proficiency: Comfortable working with case management systems Communication: Excellent interpersonal skills for liaising with senior claims handlers and managing major litigation Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
An opportunity has arisen for a new Client Account Manager (CAM) Role in our Major Risks & Broking / Corporate Risks team working with Sector Leaders, others CAMs and our Client Service Managers on a number of major UK corporate risks and to develop in that role. The role will entail working closely and supporting the Industries Segment Lead by primarily managing a number of key client relationships and accounts. The CAM has ultimate responsibility and accountability for the growth and success of the account and relationship and is responsible for delivering best in class service and successful growth of their nominated accounts. It will be necessary for the candidate to fully understand and be able to demonstrate an ability to impress clients with knowledge of casualty (including property) and/or motor (cross class experience desirable and advantageous but not essential) across a range of industry sectors. There will be a requirement to work alongside client Brokers and the major risk/commercial/SLT side of Insurer teams to build strong relationships and leverage insight. Strong technical capability, organisational skills, good housekeeping, an innovative approach and an ability to manage and grow the relationship are just some of the key skills and qualities that we are looking for from the successful candidate. Key Responsibilities To achieve the key account objectives - These include (but not limited to) : A principal point of contact for day to day technical queries for both nominated Clients, Team Leaders, Broker and Insurer Support the Industries Lead with the Segment plan Prepare and maintain an up to date Client Plan Prepare for and attend Claims and performance review meetings with the client to include focus on KPIs, strategy and account management alongside the Claims Service Manager and occasionally Sector or Practice lead Accountable for managing the financial sales budget for the account including liaising with Finance team members where necessary Supporting with development and growth of the overall relationship through interaction and organisation to include: Face to face review meetings - claims and strategic Training/case surgeries/workshops Introducing Value add propositions and risk initiatives working with the Claims Service Managers and Proposition Leads Renewal and pricing Cross Sell across the wider DUK&I service lines Socialising Travel and overnight stays to the client offices and/or events where necessary Assisting Sector and Practice Leader in preparing for and participating in tenders and/or renewal discussions Perform responsibilities in line with any renewal/ bid process - roles allocated by the Bid Team and which are defined and referenced in Keoghs Bid Protocol To ensure compliance with the SRA Code of Conduct at all times Working with the CSR Technical Director: To deliver a true single source solution Co-ordinate client audit requests and audit responses Introduce to the client and support the integration of aligned colleagues from the broader Keoghs team (such as Complex Injury, Disease etc.) where required Work with Tech Director to manage and handle all client complaints in line with Keoghs internal process and clients expectations Attendance at necessary internal meetings Working with the CSR Operational Lead: Share any information of relevance to Keoghs' relationship with the clients as appropriate within the firm Share information relevant to resource planning and financial projections Work collaboratively and supportively with the Team Leaders and client team Working Hours Whilst the core working hours are 9.00 am to 5.30 pm the CAM will be expected to work such hours as are necessary to achieve their objectives and it is expected that if the demands of work require it, longer hours will be worked to achieve these expectations. Skills, Knowledge and Expertise Possess strong Client Relationship and development skills Technical experience is an advantage Have experience of managing relationships with major Corporate clients at a senior level Have demonstrable experience of working collaboratively with key and senior stakeholders Have experience and an ability to positively interact with clients and key stakeholders via all methods of communication Excellent Organisation and Presentations skills, including the ability to design and structure a claims pack and over-arching strategy Be able to work independently and with initiative Demonstrate industry and/or sector knowledge and of insurance programme structures, or an aptitude to learn Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
May 19, 2026
Full time
An opportunity has arisen for a new Client Account Manager (CAM) Role in our Major Risks & Broking / Corporate Risks team working with Sector Leaders, others CAMs and our Client Service Managers on a number of major UK corporate risks and to develop in that role. The role will entail working closely and supporting the Industries Segment Lead by primarily managing a number of key client relationships and accounts. The CAM has ultimate responsibility and accountability for the growth and success of the account and relationship and is responsible for delivering best in class service and successful growth of their nominated accounts. It will be necessary for the candidate to fully understand and be able to demonstrate an ability to impress clients with knowledge of casualty (including property) and/or motor (cross class experience desirable and advantageous but not essential) across a range of industry sectors. There will be a requirement to work alongside client Brokers and the major risk/commercial/SLT side of Insurer teams to build strong relationships and leverage insight. Strong technical capability, organisational skills, good housekeeping, an innovative approach and an ability to manage and grow the relationship are just some of the key skills and qualities that we are looking for from the successful candidate. Key Responsibilities To achieve the key account objectives - These include (but not limited to) : A principal point of contact for day to day technical queries for both nominated Clients, Team Leaders, Broker and Insurer Support the Industries Lead with the Segment plan Prepare and maintain an up to date Client Plan Prepare for and attend Claims and performance review meetings with the client to include focus on KPIs, strategy and account management alongside the Claims Service Manager and occasionally Sector or Practice lead Accountable for managing the financial sales budget for the account including liaising with Finance team members where necessary Supporting with development and growth of the overall relationship through interaction and organisation to include: Face to face review meetings - claims and strategic Training/case surgeries/workshops Introducing Value add propositions and risk initiatives working with the Claims Service Managers and Proposition Leads Renewal and pricing Cross Sell across the wider DUK&I service lines Socialising Travel and overnight stays to the client offices and/or events where necessary Assisting Sector and Practice Leader in preparing for and participating in tenders and/or renewal discussions Perform responsibilities in line with any renewal/ bid process - roles allocated by the Bid Team and which are defined and referenced in Keoghs Bid Protocol To ensure compliance with the SRA Code of Conduct at all times Working with the CSR Technical Director: To deliver a true single source solution Co-ordinate client audit requests and audit responses Introduce to the client and support the integration of aligned colleagues from the broader Keoghs team (such as Complex Injury, Disease etc.) where required Work with Tech Director to manage and handle all client complaints in line with Keoghs internal process and clients expectations Attendance at necessary internal meetings Working with the CSR Operational Lead: Share any information of relevance to Keoghs' relationship with the clients as appropriate within the firm Share information relevant to resource planning and financial projections Work collaboratively and supportively with the Team Leaders and client team Working Hours Whilst the core working hours are 9.00 am to 5.30 pm the CAM will be expected to work such hours as are necessary to achieve their objectives and it is expected that if the demands of work require it, longer hours will be worked to achieve these expectations. Skills, Knowledge and Expertise Possess strong Client Relationship and development skills Technical experience is an advantage Have experience of managing relationships with major Corporate clients at a senior level Have demonstrable experience of working collaboratively with key and senior stakeholders Have experience and an ability to positively interact with clients and key stakeholders via all methods of communication Excellent Organisation and Presentations skills, including the ability to design and structure a claims pack and over-arching strategy Be able to work independently and with initiative Demonstrate industry and/or sector knowledge and of insurance programme structures, or an aptitude to learn Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
The Healthcare & Sports team are seeking an Assistant Lawyer (0-2 years PQE) to join them. This role offers an excellent opportunity to work within our established Healthcare & Sports team, working on non-delegated hourly rate healthcare claims. The role will focus predominantly on healthcare claims, but there will be an opportunity for the right candidate to expand this role. The Healthcare & Sports team work exclusively for private medical providers and their insurers, and claims can include orthopaedics, plastics, dental, ophthalmic, and radiological.In this role, you will be required to undertake a variety of chargeable activities and some non-chargeable tasks to support the London Healthcare & Sports team. Flexible working for the right candidate is available and whilst most of the team are in London, candidates from Bolton, Liverpool and Manchester should apply. In this role you may be required to work temporarily as part of a client team and the right candidate will be able to demonstrate strong client relationship skills. Key Responsibilities You will work as part of the London Healthcare & Sports team and will both handle your own matters under supervision and support other senior lawyers to progress each file from receipt of papers from the insurer client to resolution of the claim. The role will include: Delivery of agreed performance targets and quality standards - the Assistant Lawyer will be expected to record 7 chargeable hours per day. Following correct file handling procedures, including file opening processes, preparation of client care letters and complying with client SLAs. Reviewing an initial file of papers, preparing appropriate chronologies and forming initial views on breach of duty, causation and quantum with preparation of reports to clients. Obtaining and carrying out appropriate client instructions, including researching suitable experts and obtaining liability reports, liaising with both insured and insurer clients and updating strategy recommendations as appropriate. Maintaining a strict overview of reserves on all files and arranging billing at regular intervals. Appropriate reserve recommendations made to clients with regular reserve reviews completed. Drafting a variety of documents including Court documents, instructions to experts and counsel, advices to clients and without prejudice settlement correspondence. Handling the file efficiently on a day to day basis, to include fielding telephone calls and general queries, liaising with the parties involved (including insurers, insureds, experts and witnesses), ensuring adherence to Court Guidelines and obtaining CRU/NHS Charges certificates. Dealing with a Court timetable, including complying with disclosure, facilitating witness statement preparation and exchange of expert reports etc. Suitably organising the matter-associated paperwork through use of Egress/Bundledocs. Using and maintaining the internal case management system (Tracker) to keep the digital file current. Carrying out legal research tasks. Skills, Knowledge and Expertise Essential Skills and Attributes: Higher education/non law degree or equivalent experience in the legal sector whether Claimant or Defendant. Experience or equivalent experience in dealing with clinical negligence claims. Experience of and understanding of the litigation process. Excellent telephone and communication skills with people at all levels inside and outside of the business. An ability to organise and prioritise tasks using initiative. Calm under pressure with the ability to re-prioritise and delegate effectively when required. Positive, confident and enthusiastic. Excellent listening, verbal, and written communication skills. Excellent Inter-personal and client care skills. Excellent IT skills. A team worker with the flexibility to do what is required to get a favourable result and ensure client service levels are met. Ability to learn technical knowledge relating to clinical medicine standards of care. Ability to anticipate problems, identify solutions and make decisions. Desirable: Previous experience of working in a team handling Healthcare and/or Professional Indemnity claims. Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; We are connected We are DynamicWe are Innovative We succeed together Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
May 15, 2026
Full time
The Healthcare & Sports team are seeking an Assistant Lawyer (0-2 years PQE) to join them. This role offers an excellent opportunity to work within our established Healthcare & Sports team, working on non-delegated hourly rate healthcare claims. The role will focus predominantly on healthcare claims, but there will be an opportunity for the right candidate to expand this role. The Healthcare & Sports team work exclusively for private medical providers and their insurers, and claims can include orthopaedics, plastics, dental, ophthalmic, and radiological.In this role, you will be required to undertake a variety of chargeable activities and some non-chargeable tasks to support the London Healthcare & Sports team. Flexible working for the right candidate is available and whilst most of the team are in London, candidates from Bolton, Liverpool and Manchester should apply. In this role you may be required to work temporarily as part of a client team and the right candidate will be able to demonstrate strong client relationship skills. Key Responsibilities You will work as part of the London Healthcare & Sports team and will both handle your own matters under supervision and support other senior lawyers to progress each file from receipt of papers from the insurer client to resolution of the claim. The role will include: Delivery of agreed performance targets and quality standards - the Assistant Lawyer will be expected to record 7 chargeable hours per day. Following correct file handling procedures, including file opening processes, preparation of client care letters and complying with client SLAs. Reviewing an initial file of papers, preparing appropriate chronologies and forming initial views on breach of duty, causation and quantum with preparation of reports to clients. Obtaining and carrying out appropriate client instructions, including researching suitable experts and obtaining liability reports, liaising with both insured and insurer clients and updating strategy recommendations as appropriate. Maintaining a strict overview of reserves on all files and arranging billing at regular intervals. Appropriate reserve recommendations made to clients with regular reserve reviews completed. Drafting a variety of documents including Court documents, instructions to experts and counsel, advices to clients and without prejudice settlement correspondence. Handling the file efficiently on a day to day basis, to include fielding telephone calls and general queries, liaising with the parties involved (including insurers, insureds, experts and witnesses), ensuring adherence to Court Guidelines and obtaining CRU/NHS Charges certificates. Dealing with a Court timetable, including complying with disclosure, facilitating witness statement preparation and exchange of expert reports etc. Suitably organising the matter-associated paperwork through use of Egress/Bundledocs. Using and maintaining the internal case management system (Tracker) to keep the digital file current. Carrying out legal research tasks. Skills, Knowledge and Expertise Essential Skills and Attributes: Higher education/non law degree or equivalent experience in the legal sector whether Claimant or Defendant. Experience or equivalent experience in dealing with clinical negligence claims. Experience of and understanding of the litigation process. Excellent telephone and communication skills with people at all levels inside and outside of the business. An ability to organise and prioritise tasks using initiative. Calm under pressure with the ability to re-prioritise and delegate effectively when required. Positive, confident and enthusiastic. Excellent listening, verbal, and written communication skills. Excellent Inter-personal and client care skills. Excellent IT skills. A team worker with the flexibility to do what is required to get a favourable result and ensure client service levels are met. Ability to learn technical knowledge relating to clinical medicine standards of care. Ability to anticipate problems, identify solutions and make decisions. Desirable: Previous experience of working in a team handling Healthcare and/or Professional Indemnity claims. Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; We are connected We are DynamicWe are Innovative We succeed together Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
This role is to effectively manage a portfolio of litigated small claims track files under the supervision and guidance of a lead File Handler/ Supervisor. The role will involve handling both quantum and liability small claims cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement. The role is a perfect opportunity for someone wanting to take their first steps in to litigated file handling and begin to develop the skills required to manage a full litigated caseload. Induction to role training will be provided along with continued on the job support and mentoring from a senior handler/ supervisor. Key Accountabilities Management of a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court and OIC portal deadlines are met. Delivery of agreed performance targets and quality standards Analysis of the available evidence to create an initial case strategy on liability and quantum. Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs Proofing witnesses, assessing their evidence and drafting statements. Drafting of Court document and complying with all Court deadlines are met. Instructing, briefing and liaising with Counsel. Guiding the Defendant through the litigation process where required and setting expectations. Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making Delegation of tasks where available and appropriate to other members of the team Dealing with correspondence and telephone calls within strict service level agreements, Delegation of tasks where appropriate to other members of the team Updating reports upon receipt of evidence as required. Adhering to Client Guidelines that they receive up to date and accurate information about progress when requested Ensuring files are kept within ISO 9001 guidelines To ensure compliance with the SRA Standards & Regulations Working Hours35 hours per weekMonday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Liverpool Experience, Skills and Qualifications Established experience in law through further education or experience File handling experience within a law practice or Insurer Good understanding of the high way code and basic road traffic act principles Ability to plan and prioritise workloads Efficient in a process driven environment Drive to achieve to take development opportunities when they arise with a positive attitude Excellent listening and verbal communication skills Excellent written communication skills and the ability to compose professional written communications Ability to follow instruction with attention to detail Ability to recognise when sensitivity and tact are required Effectively work within a team Basic knowledge of the Court Practice Rules Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
May 14, 2026
Full time
This role is to effectively manage a portfolio of litigated small claims track files under the supervision and guidance of a lead File Handler/ Supervisor. The role will involve handling both quantum and liability small claims cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement. The role is a perfect opportunity for someone wanting to take their first steps in to litigated file handling and begin to develop the skills required to manage a full litigated caseload. Induction to role training will be provided along with continued on the job support and mentoring from a senior handler/ supervisor. Key Accountabilities Management of a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court and OIC portal deadlines are met. Delivery of agreed performance targets and quality standards Analysis of the available evidence to create an initial case strategy on liability and quantum. Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs Proofing witnesses, assessing their evidence and drafting statements. Drafting of Court document and complying with all Court deadlines are met. Instructing, briefing and liaising with Counsel. Guiding the Defendant through the litigation process where required and setting expectations. Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making Delegation of tasks where available and appropriate to other members of the team Dealing with correspondence and telephone calls within strict service level agreements, Delegation of tasks where appropriate to other members of the team Updating reports upon receipt of evidence as required. Adhering to Client Guidelines that they receive up to date and accurate information about progress when requested Ensuring files are kept within ISO 9001 guidelines To ensure compliance with the SRA Standards & Regulations Working Hours35 hours per weekMonday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Liverpool Experience, Skills and Qualifications Established experience in law through further education or experience File handling experience within a law practice or Insurer Good understanding of the high way code and basic road traffic act principles Ability to plan and prioritise workloads Efficient in a process driven environment Drive to achieve to take development opportunities when they arise with a positive attitude Excellent listening and verbal communication skills Excellent written communication skills and the ability to compose professional written communications Ability to follow instruction with attention to detail Ability to recognise when sensitivity and tact are required Effectively work within a team Basic knowledge of the Court Practice Rules Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
An opportunity has arisen for a Legal Secretary to join our busy and growing Northern Ireland team, based in our central Belfast offices. You will be working alongside our litigated file handlers ensuring that we deliver market leading results for our clients. Our team handles all areas of insurance litigation from credit hire through to motor, casualty, disease and property, acting on behalf of a broad spread of insurer and corporate clients. You will assist the file handlers in the day to day handling of cases, dealing with audio typing, liaising with third parties and managing key dates, working as a team at all times. Key Responsibilities Key Accountabilities • All forms of typing / audio typing - letters, memos, emails, documents, • Preparation of court documents and briefs • Making telephone calls and receiving telephone messages on behalf of the solicitor • Sending and receiving e-mail messages on behalf of the solicitor, • Making appointments, keeping records and contacts up to date, • Filing, and photocopying duties, keeping records up to date, • Adherence to ISO 9001 standards • Being a support to the firm and the wider team, as and when required. Working Hours 35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Belfast Skills, Knowledge & Expertise • Audio / copy typing • PC literate, MS Word, MS Excel, Case Management • MS Outlook - working knowledge of how to create and maintain contacts, working knowledge of diary maintenance, including joint diaries with other solicitors. Extensive knowledge of email especially working with attachments • Photocopying, binding, scanning, filing, • Effective time management - prioritise work for solicitor • Diary management, • Good communication skills and telephone manner • Well presented, polite and professional, • Maintain confidentiality and work without supervision. Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
May 14, 2026
Full time
An opportunity has arisen for a Legal Secretary to join our busy and growing Northern Ireland team, based in our central Belfast offices. You will be working alongside our litigated file handlers ensuring that we deliver market leading results for our clients. Our team handles all areas of insurance litigation from credit hire through to motor, casualty, disease and property, acting on behalf of a broad spread of insurer and corporate clients. You will assist the file handlers in the day to day handling of cases, dealing with audio typing, liaising with third parties and managing key dates, working as a team at all times. Key Responsibilities Key Accountabilities • All forms of typing / audio typing - letters, memos, emails, documents, • Preparation of court documents and briefs • Making telephone calls and receiving telephone messages on behalf of the solicitor • Sending and receiving e-mail messages on behalf of the solicitor, • Making appointments, keeping records and contacts up to date, • Filing, and photocopying duties, keeping records up to date, • Adherence to ISO 9001 standards • Being a support to the firm and the wider team, as and when required. Working Hours 35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Belfast Skills, Knowledge & Expertise • Audio / copy typing • PC literate, MS Word, MS Excel, Case Management • MS Outlook - working knowledge of how to create and maintain contacts, working knowledge of diary maintenance, including joint diaries with other solicitors. Extensive knowledge of email especially working with attachments • Photocopying, binding, scanning, filing, • Effective time management - prioritise work for solicitor • Diary management, • Good communication skills and telephone manner • Well presented, polite and professional, • Maintain confidentiality and work without supervision. Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
