Supply Chain & Operations Manager

West London - 4 days in office, Fridays WFH

A fast-growing, internationally recognised brand with a strong presence across both luxury retail and high-street channels. Founded over two decades ago, the company has built a fantastic reputation and distributes globally.

We are seeking a hands-on, commercially minded Supply Chain & Operations Manager to lead our Operations function and ensure seamless execution across the entire order-to-delivery lifecycle.

This is a high-impact, cross-functional role where you will take ownership of end-to-end operations, including fulfilment, warehousing, compliance and reporting. You will lead a team of Operations Executives to drive continuous improvement across processes and systems.

This isn't a typical supply chain role. I'm not looking for a typical "Supply Chain Manager". You will be the key link between Retailers, Operations, Sales, E-commerce, Finance, and IT. Experience in fashion or beauty retail is a MUST HAVE.

Leadership & Team Management

• Lead, develop, and support the Operations team
• Manage workloads, performance, and ongoing training
• Act as the primary escalation point for operational issues and projects

Operations & Supply Chain

• Oversee end-to-end order fulfilment across B2B and Ecommerce channels
• Manage relationships with third-party warehouses and logistics partners
• Ensure accuracy and compliance across export documentation and processes
• Coordinate special B2B requirements such as kitting and reworks

Process Improvement & Systems

• Identify opportunities to streamline and improve operational workflows
• Partner with senior stakeholders on systems and integration projects (e.g. EDI)
• Drive efficiency across fulfilment, stock management, and order accuracy

Cross-Functional Collaboration

• Work closely with Sales, Ecommerce, Finance, and IT teams
• Support account reconciliation and resolve operational queries
• Collaborate on seasonal launches, campaigns, and key business initiatives

Reporting & Insights

• Develop and enhance reporting on orders, stock, and invoicing
• Provide insights to support commercial decision-making
• Contribute to forecasting and S&OP processes

• Proven experience in a (Customer) Operations or Supply Chain management role with experience of end-to-end order fulfilment process.
• Previous leadership and team development capabilities
• Experience working with ERP systems (e.g. SAP Business Central)
• Working knowledge of EDI integrations with retailers