Head of Operations (Fulfilment & Logistics)

A high-growth, founder-led consumer brand is looking for a Head of Operations to take full ownership of warehouse, fulfilment and outbound logistics.

The business has scaled rapidly through digital channels and now needs a leader who can bring structure, improve performance, and build an operation that can handle continued growth and demand volatility.

This is a hands-on leadership role with real influence, combining strategy, execution, and team leadership.

• Own the operation end-to-end, from inbound stock through to customer delivery
• Lead a fast-paced warehouse and fulfilment function, improving speed, accuracy and efficiency
• Take full ownership of 3PL and carrier relationships - including SLAs, performance and commercial terms
• Build strong, accountable partnerships while holding providers to high standards
• Develop capacity plans to handle peaks, promotions and demand spikes
• Shape the logistics network (in-house vs outsourced, future scalability, automation)
• Lead and develop operational teams, creating clear accountability and structure
• Work cross-functionally to align operations with trading plans and growth

• A scalable, well-structured operation with clear ownership
• Strong 3PL and carrier performance
• Improved fulfilment speed, accuracy and delivery
• Reduced operational firefighting during peak
• An operation that supports, not limits, growth

• Proven experience owning warehouse and logistics operations end-to-end
• Background in high-volume e-commerce, retail or consumer brands
• Strong experience managing 3PLs and carrier relationships
• Comfortable operating at both strategic and hands-on levels
• Calm, decisive, and able to deliver in fast-moving environments

• True ownership of operations
• High-growth, high-impact environment
• Opportunity to build and scale a best-in-class function