Internal Sales

Internal Sales Agent (Airline)

Location: Stanwell (TW19)Reporting to: Sales ManagerHours: Monday to Friday, 09:00 - 17:30 (office based)

Salary: £35,000 - £38,000 per annum

About the Role

I am recruiting for an enthusiastic and proactive Internal Sales Agent to join my clients' dynamic team. In this role, you will deliver a best-in-class customer experience to freight forwarding and airline customers, helping to maximise revenue and grow market share across their airline portfolio.

You will play a key part in maintaining strong relationships with customers, managing inbound sales enquiries, producing competitive quotes, and supporting wider sales activity through insightful reporting and market intelligence.

This is a fantastic opportunity for someone who thrives in a fast-paced commercial environment and enjoys building meaningful customer relationships.

Key Responsibilities

Customer & Sales Activity

• Conduct tele-sales calls to generate new business and promote available flights.
• Manage inbound enquiries from the Sales inbox, providing accurate and competitive pricing in line with airline approvals.
• Chase outstanding quotes to increase conversion rates, including offering counter rates where appropriate.
• Escalate promising leads to the external sales team as required.

Data Management & Reporting

• Maintain accurate and up-to-date records of all customer interactions, quotes, and sales activities.
• Log all quotes in the Quantum quoting system and ensure correct rate class selection to prevent revenue leakage.
• Run and analyse CASS statistics, Apollo reports, and Cargospot data to identify sales opportunities and provide market intelligence.
• Assist with airline reporting, compiling data from multiple sources to meet agreed reporting deadlines.

Commercial Support

• Update and maintain contract rate spreadsheets and Cargospot entries as rates are agreed or amended.
• Support airline tenders by providing market analysis and preparing submission materials.
• Support customer tenders with competitive pricing, utilisation analysis, and relevant intelligence data.
• Collaborate with our social media supplier to provide approved content for LinkedIn.

Operational Support

• Provide Reservations cover when required, including during busy periods or team meetings.
• Ensure full compliance with UK law, DfT and EU regulatory requirements at all times.

About You

I'd love to hear from you if you:

• Have experience in freight forwarding, cargo operations, sales support, or a related sector (advantageous but not essential).
• Are confident communicating with customers over phone and email.
• Have strong analytical skills and enjoy working with data.
• Are organised, detail-oriented, and able to manage multiple priorities.