Job Description
Service Advisor
Full time permanent
Monday to Friday and every other Saturday
Salary £27,000- £30,000 DOE and uncapped commission
We are recruiting on behalf of a well-established, family-run automotive business operating multiple franchised dealerships across East Anglia. Our client offers new and used vehicle sales alongside a full aftersales operation and is known for their people-first approach, investing in training, development, and long-term career progression.
The Role
An exciting opportunity has arisen to join a successful and busy aftersales team. Reporting to the Service Manager, the role plays a key part in delivering a high-quality, premium customer experience.
Key Responsibilities
- Booking in service, maintenance and MOT work
- Welcoming customers and acting as their main point of contact
- Liaising closely with the workshop to ensure jobs are logged, prioritised and completed on time
- Maintaining accurate administration and strong daily organisation
- Working to manufacturer standards, KPIs and departmental targets
- Identifying opportunities to upsell products and services
- Supporting colleagues and contributing to a professional team environment
What skills they are looking for
- Previous experience as a Service Advisor or in a customer-facing role
- Strong communication and organisational skills
- Comfortable working in a fast-paced, customer-focused environment
- Good IT skills and attention to detail
- Passion for delivering an exceptional customer experience
Package & Benefits
- Monday to Friday, 08:00-17:30, plus every other Saturday
- Uncapped commission
- 25 days holiday plus bank holidays (rising to 28 with service)
- Accredited training and development
- Company pension
- Employee discounts
- Employee Assistance Programme
- Health & wellbeing support
- On-site parking
If you are interested in this role, please apply with your up-to-date CV.
