Senior Operations Support Administrator

Senior Operations Support AdministratorLocation: AyrHours: Monday to Friday, typically 07:00-15:00 (1-hour lunch), with flexibility to support office cover between 07:00-17:00Contract: Maternity Cover (duration to be confirmed)Pay: £15.38 - £16.48 per hour

Be the Operational Backbone of a Fast-Moving Team

Our client is looking for an experienced Senior Operations Support Administrator to join their busy and high-performing office in Ayr. This is a key role at the heart of the operation, supporting colleagues, systems and customers to ensure everything runs smoothly day to day.

If you enjoy working in a fast-paced environment, take pride in delivering excellent customer service and like being the go-to person for solving problems, this could be an excellent opportunity. Experience within the agricultural sector is advantageous, but not essential.

The Role

Customer Service Excellence

• Act as a professional and approachable first point of contact
• Manage customer queries, orders and service updates
• Provide accurate information on stock availability, orders and delivery times

Operational and Administrative Support

• Process orders and operational tasks using internal systems, including MS 365
• Support the Office Supervisor and provide cover when required
• Assist with complaints, credits and debits, price changes and product queries
• Manage incoming calls, emails and general administration
• Provide cover across the team during holidays, absences and breaks
• Support with stock take activities as required

Teamwork and Collaboration

• Work closely with Sales, Trade, Logistics, Production, Marketing and Finance teams
• Support and guide junior team members with day-to-day issues
• Escalate unresolved queries promptly and appropriately
• Represent the team at internal meetings when required

Safety and Compliance

• Follow all security and health and safety procedures
• Provide First Aid support if trained, or be willing to undertake training

What We're Looking For

Personal Attributes

• Confident, proactive and naturally curious
• Reliable, enthusiastic and observant
• A practical problem-solver who takes initiative

Working With Others

• Strong listening and communication skills
• Supportive, patient and collaborative in approach
• Encourages teamwork and supports the development of others

Thinking and Decision-Making

• Practical and fact-focused when making decisions
• Able to understand and consider the wider business context
• Open-minded with a genuine willingness to learn

Why Apply?

This is a great opportunity to step into a senior support role where your contribution will be valued and visible. You will join a friendly, committed team and play an important part in supporting the business through a key period.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.