Student Support Hub Adviser

As a Student Support Hub Adviser, you will be the first point of contact for students seeking guidance, information or support, delivering a warm, professional and student-centred service.

You will play a key role in creating a welcoming environment, resolving queries at first contact wherever possible, and ensuring students feel supported, understood and empowered throughout their university experience.

Client Details

Our client is a leading higher education institution committed to placing students at the heart of everything it does. With a strong focus on inclusivity, wellbeing and service excellence, the university has recently invested in a brand-new Student Support Hub

Description

Key Responsibilities:

• Providing front-line, in-person support to students within the Student Support Hub
• Delivering excellent customer service in a clear, approachable and supportive manner
• Understanding student needs, assessing queries and offering practical solutions or referrals
• Supporting students who may be distressed, with empathy and professionalism
• Resolving queries at first point of contact wherever possible using knowledge, systems and initiative
• Accurately recording interactions using CRM or live-chat systems
• Collaborating with academic and professional services teams across the university
• Maintaining confidentiality and handling sensitive information in line with GDPR and compliance standards
• Actively developing and maintaining knowledge of policies, services and processes

Profile

Person Specification:

• Proven experience deliveringstudent-centred services within Higher Education
• Experience supporting individuals who may be distressed or facing challenges
• Excellent organisational and time-management skills
• Ability to remain calm, professional and effective under pressure
• Strong written and verbal communication skills
• Confidence using CRM systems, live-chat platforms and Microsoft Office
• Ability to build effective working relationships across varied teams
• A responsible, confidential approach to handling sensitive information

Job Offer

• A role with genuine impact on student wellbeing and success
• A supportive and inclusive working culture
• Professional development and learning opportunities
• 6-Monht contract opportunity.