Office & Sales Manager

Job Title: Office & Sales Manager - Internal Sales (Industrial & Manufacturing)

Location: Dewsbury area

Salary: 30k to 35k (DOE)

Role Overview

This is an internal Sales Team Leader role within a UK-based manufacturing environment, focused on leading the internal sales function, managing key customer accounts, and working closely with production and operational teams.

Following successful completion of the probation period, the role will expand to include line management responsibility for a small production team, strengthening alignment between sales activity, production output, and customer delivery.

The position is primarily office-based and combines commercial leadership with operational oversight in a fast-paced, quality-driven manufacturing setting.

Key Responsibilities

Internal Sales Leadership & Performance

• Lead, coach, and develop the internal sales team to consistently exceed KPIs and revenue targets

Key Account Management (Internal)

• Manage and develop key customer accounts through ongoing internal engagement
• Act as the primary internal contact for strategic customers, ensuring consistent service and effective issue resolution
• Build strong, long-term customer relationships through a consultative, solutions-focused sales approach
• Identify upsell and cross-sell opportunities to increase account value and customer retention

Order, Enquiry & Commercial Management

• Oversee inbound and outbound sales enquiries, ensuring timely and accurate responses
• Ensure quotations, pricing, and order processing align with commercial objectives and manufacturing capability
• Maintain accurate and up-to-date CRM data to support forecasting and reporting
• Monitor customer ordering patterns to identify opportunities for growth and improvement

Manufacturing & Operational Collaboration

• Work closely with Production and senior stakeholders to align sales commitments with manufacturing capacity
• Manage customer expectations around lead times, delivery schedules, and production constraints
• Support purchasing and stock-related decisions where required
• Proactively address production or operational issues impacting customer orders

Skills & Experience

Essential

• Strong experience in internal B2B sales, account management, and sales leadership
• Background within a manufacturing, engineering, or industrial environment
• Proven ability to lead teams and deliver against KPIs
• Strong organisational, communication, and stakeholder management skills
• Comfortable operating across both commercial and operational functions
• Data-driven approach to performance management and process improvement

Desirable

• Experience working in SME manufacturing environments

Key Competencies

• Internal Sales Leadership
• Strategic Account Management
• KPI & Target Delivery
• CRM & Sales Performance Analysis
• Revenue Growth & Customer Retention
• Cross-Functional Collaboration

Role Benefits

• High-impact internal leadership role within a growing manufacturing business
• Expanded responsibility post-probation across both sales and production
• Close collaboration with senior leadership and operational teams
• Opportunity to influence commercial and operational performance
• Clear scope for progression and increased responsibility

If this role is of interest then apply online or send me your current CV to