Service Manager

Service Manager

• Annual Salary: Very competitive salary
• Location: Maldon
• Job Type: Full-time
• Due to location, you will need to drive

We are recruiting on behalf of a highly respected client in the construction engineering sector, seeking an experienced Service Manager to join their head office. This is an exceptional opportunity to lead one of the organisation's top-performing departments during a period of significant growth and investment. The successful candidate will be passionate about delivering exceptional customer service and will lead, motivate, and support a team of skilled technicians to ensure high standards of repair and service delivery.

Day-to-day of the role:

• Take full responsibility for the day-to-day management and performance of the Construction Service Department.
• Manage the efficient operation and workflow of the service department.
• Lead, mentor, and develop the existing service and technical teams.
• Build and maintain strong customer relationships.
• Ensure departmental profitability, performance against KPIs, and cost control.
• Maintain clear, accurate, and effective communication between management, customers, and technicians.
• Oversee warranty processes and manufacturer procedures.

Required Skills & Qualifications:

• Strong knowledge of the construction engineering sector.
• Previous management or supervisory experience, ideally within a busy service environment.
• Proven experience directing and supporting teams of technicians.
• Solid understanding of profit & loss, KPI management, and manufacturer warranty systems.
• Excellent communication skills, with the ability to engage professionally and diplomatically with customers.
• A highly organised approach with the ability to prioritise and multitask effectively.
• Confidence handling staff-related matters in line with company procedures.
• A proactive, methodical approach to problem-solving.
• Ability to communicate effectively at all levels of the business.
• A professional, discreet approach when handling confidential matters.
• Strong judgement when managing customer expectations.
• Ability to work autonomously and use initiative.
• A good general level of health, fitness, and professional appearance due to the customer-facing nature of the role.

Benefits:

• Competitive salary.
• Opportunity to lead a top-performing department during an exciting period of growth.
• Supportive and dynamic work environment.

To apply for this Service Manager position, please submit your CV or if you have any questions please call Sian Moseley-Moon on .