Graduate/ Entry level role - Next available intakes - September & October 2025 Please note, the salary for this role is £24,570 plus uncapped commission 37.5 hours per week Would the opportunity to work in an entrepreneurial and collaborative sales environment interest you? Would you like to build a successful career through providing innovative technology solutions to our customers? Join our Sales team If you're looking to make the most of your ambition and personality, then a sales career at Softcat could be perfect for you. Our team is over 500 people strong across our UK and Ireland offices and we continue to grow, embracing new international markets and opportunities. As a Sales Executive, you'll be a big part of our plans for the future. Softcat sales opportunities come with big earnings potential and a structured progression path. Plus, you don't need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed. Success. The Softcat Way. Softcat is a billion-pound technology company that feels like one family. We're big on culture, big on teamwork and big on rewards. Through collaboration and understanding, we help customers to use technology to succeed, by putting our employees first. Welcome to a business where personal achievement and team success go hand-in-hand. Build your own business As Sales Executive you'll be targeted on securing new business with organisations across the UK, selling IT solutions on behalf of our partners (Microsoft, HPE, Cisco, Dell to name a few). As you become established in the role you'll inevitably spend less time on building new business and instead focus on really enhancing those existing relationships you've built, selling more products into less clients. It truly feels like running your own business, where you get to control how much you earn and how you want to develop. You will join our Softcat Sales Development Programme, which is designed to equip you with everything you need to become successful. The programme will accelerate your confidence in the role and support you on your journey to being an established Account Manager. As a Sales Executive, you will be responsible for: Researching potential customers to shape and build new business Growing new business through effective communication methods including cold calling, customer meetings and email marketing Working towards your KPI's through developing market understanding, building relationships and networking Providing effective account management to support your customers technology strategy, implementation, and future requirements Collaborating with your sales team, cross-functional teams, and external partners to help develop a rich customer experience We'd love you to have: Have a passion for sales and be keen to learn and develop your skill set Demonstrate a keen entrepreneurial flare and the desire to build your own client base from scratch Be a motivated self-starter, a quick learner and be highly organised Show an enthusiasm to learn and develop your knowledge for new and emerging technologies Have a high level of verbal and written communication skills Have the ability to build solid relationships internally and with potential new clients We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Flexible working - flexibility of working from home and in the office. Please note, 3 days working in the office and 2 days working from home, there is a requirement to be in each Wednesday for vendor and inter-office team meetings Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We're welcoming to all and passionate about promoting greater diversity in the tech sector. As part of our commitment to supporting, attracting and retaining the best diverse talent, Softcat is proud to partner with organisations like WORK180, My G Work and Black Young Professionals. Work 180 endorse employers that demonstrate on-going support for women at work, including offering benefits and policies that best support female employees. My G Work support us in our aim of attracting more LGBTQ+ talent. The BYP network support us in diversifying our talent pool by tapping into the black professional community. Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Dec 06, 2025
Full time
Graduate/ Entry level role - Next available intakes - September & October 2025 Please note, the salary for this role is £24,570 plus uncapped commission 37.5 hours per week Would the opportunity to work in an entrepreneurial and collaborative sales environment interest you? Would you like to build a successful career through providing innovative technology solutions to our customers? Join our Sales team If you're looking to make the most of your ambition and personality, then a sales career at Softcat could be perfect for you. Our team is over 500 people strong across our UK and Ireland offices and we continue to grow, embracing new international markets and opportunities. As a Sales Executive, you'll be a big part of our plans for the future. Softcat sales opportunities come with big earnings potential and a structured progression path. Plus, you don't need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed. Success. The Softcat Way. Softcat is a billion-pound technology company that feels like one family. We're big on culture, big on teamwork and big on rewards. Through collaboration and understanding, we help customers to use technology to succeed, by putting our employees first. Welcome to a business where personal achievement and team success go hand-in-hand. Build your own business As Sales Executive you'll be targeted on securing new business with organisations across the UK, selling IT solutions on behalf of our partners (Microsoft, HPE, Cisco, Dell to name a few). As you become established in the role you'll inevitably spend less time on building new business and instead focus on really enhancing those existing relationships you've built, selling more products into less clients. It truly feels like running your own business, where you get to control how much you earn and how you want to develop. You will join our Softcat Sales Development Programme, which is designed to equip you with everything you need to become successful. The programme will accelerate your confidence in the role and support you on your journey to being an established Account Manager. As a Sales Executive, you will be responsible for: Researching potential customers to shape and build new business Growing new business through effective communication methods including cold calling, customer meetings and email marketing Working towards your KPI's through developing market understanding, building relationships and networking Providing effective account management to support your customers technology strategy, implementation, and future requirements Collaborating with your sales team, cross-functional teams, and external partners to help develop a rich customer experience We'd love you to have: Have a passion for sales and be keen to learn and develop your skill set Demonstrate a keen entrepreneurial flare and the desire to build your own client base from scratch Be a motivated self-starter, a quick learner and be highly organised Show an enthusiasm to learn and develop your knowledge for new and emerging technologies Have a high level of verbal and written communication skills Have the ability to build solid relationships internally and with potential new clients We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Flexible working - flexibility of working from home and in the office. Please note, 3 days working in the office and 2 days working from home, there is a requirement to be in each Wednesday for vendor and inter-office team meetings Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We're welcoming to all and passionate about promoting greater diversity in the tech sector. As part of our commitment to supporting, attracting and retaining the best diverse talent, Softcat is proud to partner with organisations like WORK180, My G Work and Black Young Professionals. Work 180 endorse employers that demonstrate on-going support for women at work, including offering benefits and policies that best support female employees. My G Work support us in our aim of attracting more LGBTQ+ talent. The BYP network support us in diversifying our talent pool by tapping into the black professional community. Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce's largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer's business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment. The Customer Success Manager maintains awareness of the customer's key events, needs, potential risks, and value drivers. As a trusted advisor, the CSM will build a track record in customer success through superb communication with partners and extensive knowledge of the Salesforce platform to translate their business needs to solutions. You will forge relationships with your customers and account teams, develop a deep technical understanding of their Salesforce implementation, share standard methodologies, and adoption of proactive services. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events. As a CSM, you will occasionally act as a point of contact for any major incidents, owning the customer's expectations and communications through the resolution of such incidents. The CSM acts as the technical main interface on behalf of our customers and works closely across both internal and external collaborators, including partners and ISVs, as required to address the customer needs. The ideal CSM has an extraordinary focus on the success of the customer, is an exceptional communicator, exhibits professionalism, is dedicated to meeting and exceeding expectations, enjoys forming relationships, has excellent collaboration skills, and has the ability to learn new technologies quickly. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement. Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities. The CSM may be required to occasionally be available for some after-hour or weekend coverage depending on the customer's need. Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs. Minimum Skills: Experienced professional with 8+ years of relevant industry expertise in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture. Exceptional English communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level. Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements: +2 years in the Salesforce Ecosystem. Salesforce product certifications are a plus ( Administrator , Advanced Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant ). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Dec 06, 2025
Full time
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce's largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer's business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment. The Customer Success Manager maintains awareness of the customer's key events, needs, potential risks, and value drivers. As a trusted advisor, the CSM will build a track record in customer success through superb communication with partners and extensive knowledge of the Salesforce platform to translate their business needs to solutions. You will forge relationships with your customers and account teams, develop a deep technical understanding of their Salesforce implementation, share standard methodologies, and adoption of proactive services. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events. As a CSM, you will occasionally act as a point of contact for any major incidents, owning the customer's expectations and communications through the resolution of such incidents. The CSM acts as the technical main interface on behalf of our customers and works closely across both internal and external collaborators, including partners and ISVs, as required to address the customer needs. The ideal CSM has an extraordinary focus on the success of the customer, is an exceptional communicator, exhibits professionalism, is dedicated to meeting and exceeding expectations, enjoys forming relationships, has excellent collaboration skills, and has the ability to learn new technologies quickly. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement. Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities. The CSM may be required to occasionally be available for some after-hour or weekend coverage depending on the customer's need. Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs. Minimum Skills: Experienced professional with 8+ years of relevant industry expertise in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture. Exceptional English communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level. Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements: +2 years in the Salesforce Ecosystem. Salesforce product certifications are a plus ( Administrator , Advanced Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant ). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Senior Customer Success Manager, Enterprise, Actimize United Kingdom - London At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Senior Customer Success Manager Location: London, United Kingdom Company: NICE Actimize At NICE, we don't just meet challenges-we redefine them. We're driven by ambition, powered by innovation, and committed to making a meaningful impact. Our team of NICErs brings passion and excellence to everything they do. If you're ready to lead with purpose and elevate customer success to new heights, we want you on our team. About the Role As a Senior Customer Success Manager, you will play a strategic role in cultivating long-term customer relationships, driving adoption, and maximizing the value of NICE Actimize solutions. You'll serve as a trusted advisor to our enterprise clients, ensuring they achieve their business goals while championing their voice within our organization. This role also leads the renewal strategy and contributes to growth through retention and expansion opportunities. Key Responsibilities Strategic Account Leadership: Own post-sales relationships for a portfolio of high-value clients, acting as the primary point of contact and advocate. Customer Engagement & Value Realization: Develop tailored success plans, lead governance frameworks, and conduct executive business reviews to align solution outcomes with customer objectives. Cross-Functional Collaboration: Partner with Sales, Product, Support, and Delivery teams to ensure seamless execution of client initiatives and proactive issue resolution. Renewal & Retention Strategy: Drive timely contract renewals, manage commercial discussions, and ensure continuity of service and long term customer satisfaction. Insight & Intelligence: Maintain detailed account profiles and health metrics to inform strategic decisions and identify growth opportunities. Customer Advocacy: Facilitate reference requests, case studies, and feedback loops to amplify customer success stories and inform internal improvements. Operational Excellence: Lead responses to client assessments, RFPs, and due diligence inquiries with precision and professionalism. What You Bring solution-oriented mindset with a passion for customer success and continuous improvement. Exceptional communication and stakeholder management skills, with the ability to influence at all levels. Proven experience in building and nurturing strategic relationships across complex organizations. Minimum Bachelor's degree in Business, Finance, Computer Science, or a related field. 5+ years of experience in customer success, account management, or software delivery-preferably in a SaaS or enterprise software environment. Familiarity with AML/Fraud domains and regulatory technology is a strong advantage. Experience in program/project management and a technical background is beneficial. Multilingual capabilities, especially in European languages, are a plus. Why NICE Actimize? Join a global leader in financial crime, risk, and compliance solutions. Be part of a team that's shaping the future of financial integrity and customer success across the EMEA region. What's in it for you? Learn more about the Benefits at NICE. Join an ever growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! At NICE, we work according to the NICE FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face to face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Hybrid About NICE NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law. Requisition ID: 9244 Reporting into: Director, Customer Success Manager, Enterprise, Actimize
Dec 05, 2025
Full time
Senior Customer Success Manager, Enterprise, Actimize United Kingdom - London At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Senior Customer Success Manager Location: London, United Kingdom Company: NICE Actimize At NICE, we don't just meet challenges-we redefine them. We're driven by ambition, powered by innovation, and committed to making a meaningful impact. Our team of NICErs brings passion and excellence to everything they do. If you're ready to lead with purpose and elevate customer success to new heights, we want you on our team. About the Role As a Senior Customer Success Manager, you will play a strategic role in cultivating long-term customer relationships, driving adoption, and maximizing the value of NICE Actimize solutions. You'll serve as a trusted advisor to our enterprise clients, ensuring they achieve their business goals while championing their voice within our organization. This role also leads the renewal strategy and contributes to growth through retention and expansion opportunities. Key Responsibilities Strategic Account Leadership: Own post-sales relationships for a portfolio of high-value clients, acting as the primary point of contact and advocate. Customer Engagement & Value Realization: Develop tailored success plans, lead governance frameworks, and conduct executive business reviews to align solution outcomes with customer objectives. Cross-Functional Collaboration: Partner with Sales, Product, Support, and Delivery teams to ensure seamless execution of client initiatives and proactive issue resolution. Renewal & Retention Strategy: Drive timely contract renewals, manage commercial discussions, and ensure continuity of service and long term customer satisfaction. Insight & Intelligence: Maintain detailed account profiles and health metrics to inform strategic decisions and identify growth opportunities. Customer Advocacy: Facilitate reference requests, case studies, and feedback loops to amplify customer success stories and inform internal improvements. Operational Excellence: Lead responses to client assessments, RFPs, and due diligence inquiries with precision and professionalism. What You Bring solution-oriented mindset with a passion for customer success and continuous improvement. Exceptional communication and stakeholder management skills, with the ability to influence at all levels. Proven experience in building and nurturing strategic relationships across complex organizations. Minimum Bachelor's degree in Business, Finance, Computer Science, or a related field. 5+ years of experience in customer success, account management, or software delivery-preferably in a SaaS or enterprise software environment. Familiarity with AML/Fraud domains and regulatory technology is a strong advantage. Experience in program/project management and a technical background is beneficial. Multilingual capabilities, especially in European languages, are a plus. Why NICE Actimize? Join a global leader in financial crime, risk, and compliance solutions. Be part of a team that's shaping the future of financial integrity and customer success across the EMEA region. What's in it for you? Learn more about the Benefits at NICE. Join an ever growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! At NICE, we work according to the NICE FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face to face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Hybrid About NICE NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law. Requisition ID: 9244 Reporting into: Director, Customer Success Manager, Enterprise, Actimize
Customer Service / Internal Sales Executive Are you customer centric, personable, a proactive self-starter with exceptional communication skills? If so, we have an exciting opportunity providing first class customer service to existing and previous customers. Salary: up to £28,000 Location: office based (OX11 7HP) Hours of work: 36.6 hours (Mon - Fri) Holiday: 30 days (inc. bank holidays) About Us We are a market-leading wholesale distributor of hoses and couplings, supplying a variety of high-quality products to the chemical, pharmaceutical, nuclear and food and beverage industries worldwide. We are looking for a Customer Service / Internal Sales Executive to join our team. This person will play an essential role in relationship management, providing a first-class order processing experience, handling queries, resolving problems and maintaining timely communication throughout. The Customer Service / Internal Sales Executive will also reach out to inactive customers, building relationships to generate further sales. Duties & Responsibilities Provide prompt and efficient telephone advice and support to customers Advise on shipments, delays and order updates Process sales orders, quotes and enquiries Set up new customer accounts Manage all relevant compliance paperwork Provide support to the Technical Sales team as needed Experience & Skills Excellent written and verbal communication skills Able to maintain professionalism under pressure Effective at upselling and cross-selling Able to effectively handle objections and resolve customer complaints High-level of attention to detail Ability to multi-task and prioritise effectively Good team player IT literate Previous customer service or sales experience Order processing and administration experience Account management experience Experience of distribution, manufacturing or engineering industries would be an advantage This is a fantastic opportunity for an enthusiastic individual wanting to progress their career whilst working for a forward thinking, dynamic and growing company. Apply today to be considered for the role. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Dec 05, 2025
Full time
Customer Service / Internal Sales Executive Are you customer centric, personable, a proactive self-starter with exceptional communication skills? If so, we have an exciting opportunity providing first class customer service to existing and previous customers. Salary: up to £28,000 Location: office based (OX11 7HP) Hours of work: 36.6 hours (Mon - Fri) Holiday: 30 days (inc. bank holidays) About Us We are a market-leading wholesale distributor of hoses and couplings, supplying a variety of high-quality products to the chemical, pharmaceutical, nuclear and food and beverage industries worldwide. We are looking for a Customer Service / Internal Sales Executive to join our team. This person will play an essential role in relationship management, providing a first-class order processing experience, handling queries, resolving problems and maintaining timely communication throughout. The Customer Service / Internal Sales Executive will also reach out to inactive customers, building relationships to generate further sales. Duties & Responsibilities Provide prompt and efficient telephone advice and support to customers Advise on shipments, delays and order updates Process sales orders, quotes and enquiries Set up new customer accounts Manage all relevant compliance paperwork Provide support to the Technical Sales team as needed Experience & Skills Excellent written and verbal communication skills Able to maintain professionalism under pressure Effective at upselling and cross-selling Able to effectively handle objections and resolve customer complaints High-level of attention to detail Ability to multi-task and prioritise effectively Good team player IT literate Previous customer service or sales experience Order processing and administration experience Account management experience Experience of distribution, manufacturing or engineering industries would be an advantage This is a fantastic opportunity for an enthusiastic individual wanting to progress their career whilst working for a forward thinking, dynamic and growing company. Apply today to be considered for the role. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
