Are you ready to make a meaningful impact in the fast-paced world of Payments Technology? Join our Payments Business Management team, supporting the EMEA leadership team, where you will help shape strategic initiatives and drive disciplined execution across a complex technology portfolio. At J.P. Morgan, you will collaborate with senior leaders, develop your analytical skills, and contribute to innovative solutions that power our business. We offer a dynamic environment focused on career growth, mobility, and the opportunity to work with diverse teams across Technology, Business, and Finance. As a Business Manager (VP) within the Payments Finance & Business Management team, you will partner with senior technology managers to deliver business management, financial oversight, and governance across our EMEA technology portfolio. You will play a key role in driving priorities, resource planning, and strategic initiatives, ensuring disciplined execution and transparency. Your work will help us achieve operational excellence and support our commitment to innovation and efficiency. You will thrive in a highly visible role, collaborating across functions and contributing to the success of our team. Job responsibilities Develop and manage financial plans, including budgets, forecasts, and variance analysis. Monitor performance against plan and support remediation actions. Support forecasting processes and track outcomes against objectives. Analyze year-on-year spend trends and assist in multi-year planning. Prepare and deliver executive-level materials on strategy, budget, and delivery status. Support teams in understanding and challenging technology cost allocations. Contribute to business case development for large-scale technology initiatives. Coordinate reporting and materials for business reviews and senior management forums. Assist in portfolio planning, demand planning, and resource management. Support location strategy initiatives and promote efficient organization design. Provide governance support and transparency across strategic agendas. Required qualifications, capabilities, and skills Experience in business management, finance, COO, or strategy roles within Technology, Financial Services, or a large matrix organization. Strong financial analysis and planning skills, including budget management and forecasting. Ability to manage multiple priorities and deliver results in a time-pressured environment. Strong communication skills with experience producing senior-level presentations. Solid understanding of technology delivery and program governance frameworks. Preferred qualifications, capabilities, and skills Payments or transaction banking experience. Exposure to payments technology and delivery concepts. Experience supporting location strategy and workforce planning. Ability to drive continuous improvement in governance and execution discipline. Experience collaborating across Technology, Business, and Finance functions.
Apr 14, 2026
Full time
Are you ready to make a meaningful impact in the fast-paced world of Payments Technology? Join our Payments Business Management team, supporting the EMEA leadership team, where you will help shape strategic initiatives and drive disciplined execution across a complex technology portfolio. At J.P. Morgan, you will collaborate with senior leaders, develop your analytical skills, and contribute to innovative solutions that power our business. We offer a dynamic environment focused on career growth, mobility, and the opportunity to work with diverse teams across Technology, Business, and Finance. As a Business Manager (VP) within the Payments Finance & Business Management team, you will partner with senior technology managers to deliver business management, financial oversight, and governance across our EMEA technology portfolio. You will play a key role in driving priorities, resource planning, and strategic initiatives, ensuring disciplined execution and transparency. Your work will help us achieve operational excellence and support our commitment to innovation and efficiency. You will thrive in a highly visible role, collaborating across functions and contributing to the success of our team. Job responsibilities Develop and manage financial plans, including budgets, forecasts, and variance analysis. Monitor performance against plan and support remediation actions. Support forecasting processes and track outcomes against objectives. Analyze year-on-year spend trends and assist in multi-year planning. Prepare and deliver executive-level materials on strategy, budget, and delivery status. Support teams in understanding and challenging technology cost allocations. Contribute to business case development for large-scale technology initiatives. Coordinate reporting and materials for business reviews and senior management forums. Assist in portfolio planning, demand planning, and resource management. Support location strategy initiatives and promote efficient organization design. Provide governance support and transparency across strategic agendas. Required qualifications, capabilities, and skills Experience in business management, finance, COO, or strategy roles within Technology, Financial Services, or a large matrix organization. Strong financial analysis and planning skills, including budget management and forecasting. Ability to manage multiple priorities and deliver results in a time-pressured environment. Strong communication skills with experience producing senior-level presentations. Solid understanding of technology delivery and program governance frameworks. Preferred qualifications, capabilities, and skills Payments or transaction banking experience. Exposure to payments technology and delivery concepts. Experience supporting location strategy and workforce planning. Ability to drive continuous improvement in governance and execution discipline. Experience collaborating across Technology, Business, and Finance functions.
A leading financial services firm is looking for a Control Manager (Associate) to lead embedded controls in design, construction, and vendor risk management for global real estate projects. You will identify and address operational risks, collaborate with various stakeholders, and report control metrics. The ideal candidate has a Bachelor's degree and experience in audit or risk management, strong communication and analytical skills, and proficiency in tools like Microsoft Office and Tableau.
Apr 14, 2026
Full time
A leading financial services firm is looking for a Control Manager (Associate) to lead embedded controls in design, construction, and vendor risk management for global real estate projects. You will identify and address operational risks, collaborate with various stakeholders, and report control metrics. The ideal candidate has a Bachelor's degree and experience in audit or risk management, strong communication and analytical skills, and proficiency in tools like Microsoft Office and Tableau.
We are a worldwide leader in aircraft engine nacelles. Our products and services equip all aircraft types; regional, business, short, medium and long range commercial aircraft. Our expertise cover nacelle design, manufacturing, integration, maintenance and services. Our site in Burnley provides employment to almost 700 people and we are proud to be one of the largest private sector employer in Bur click apply for full job details
Apr 14, 2026
Full time
We are a worldwide leader in aircraft engine nacelles. Our products and services equip all aircraft types; regional, business, short, medium and long range commercial aircraft. Our expertise cover nacelle design, manufacturing, integration, maintenance and services. Our site in Burnley provides employment to almost 700 people and we are proud to be one of the largest private sector employer in Bur click apply for full job details
The Role We are seeking an AI Security Research Scientist to join The Alan Turing Institute s Defence & National Security team, helping to strengthen the robustness, reliability, and resilience of AI systems used in high stakes environments. This is an exciting opportunity for a mathematically strong researcher to apply advanced modelling, optimisation, statistical, numerical and experimental skills to cutting-edge AI security challenges, working closely with researchers, engineers and external partners to turn innovative ideas into practical capabilities. The role would suit someone with a PhD or equivalent experience in a highly quantitative field, strong programming skills and the ability to work from first principles, learn quickly and communicate complex research clearly. Prior experience in machine learning or AI security is welcome but not essential, and eligibility for Developed Vetting (DV) clearance is required. Your Profile We are looking for a highly analytical researcher with a strong grounding in applied mathematics or a similarly quantitative discipline, backed by a PhD or equivalent experience involving advanced algorithmic, statistical or numerical methods and computer programming. The ideal candidate will be fluent in one or more modern data science languages, able to communicate research clearly through technical outputs and confident working independently while collaborating effectively with others. They will be someone who learns quickly, thinks from first principles and is excited by the challenge of applying rigorous mathematical and experimental thinking to complex AI security problems. Experience in areas such as optimisation, robustness, verification, deep learning, cybersecurity or AI red teaming would be an advantage, but just as important is the ability to move comfortably between theory, modelling and experimentation, engage with technical and non-technical stakeholders and meet the eligibility requirements for Developed Vetting (DV) clearance. How You'll Make an Impact Adapt, assess, and extend existing research (from within the Institute and beyond) to understand how it behaves in realistic operational settings. Formulate research questions that make novel ideas testable, measurable, and actionable for partners. Design and run rigorous deep learning and AI security experiments - from robustness and adversarial evaluations to interpretability studies and stress-testing emerging methods. Generate insights: analyse results, identify failure modes, characterise risks, and evaluate whether a method is ready to progress toward real-world use. Prototype and iterate on new approaches, working closely with Research Engineers to ensure experiments are rigorous, reproducible, and well implemented. Translate findings into technical reports, presentations, demonstrations, and early-stage capabilities that inform partners operational decisions. Contribute to the wider research community, sharing knowledge internally, participating in discussions, and contributing where appropriate to publications and open-source outputs. Application Procedure If you are interested in this opportunity, please click the apply button below. You will need to register on the applicant portal and complete the application form including your CV (maximum 3 pages, no photo) and covering letter (maximum 2 pages). As this role requires eligibility for Developed Vetting (DV) clearance, it is an essential part of the application process that you include the following information as part of your cover letter: Your current nationality Your nationality at birth Other nationality (include dual nationality if applicable) Confirmation that you have been residing in the UK for the past 5 years (if you haven t, please provide details of when and where you resided and the reason) Country where you were born. County in which you were born. Town where you were born. Please note, if these details are not provided, we will be unable to progress with your application for this role. If you wish to share links to blog posts, public code repositories or research papers containing work that you have made significant contribution to, please add a link to those in your cover letter. For questions about the role and the recruiting process please get in touch with us at . If you would like to apply using a different format, please contact the Recruitment team. CLOSING DATE FOR APPLICATIONS: SUNDAY 26 APRIL 2026 AT 23:59 (LONDON, UK BST) We reserve the right to close this vacancy early or to interview suitable candidates before the closing date if enough applications are received. Terms and Conditions This full-time post is offered on a permanent basis. The annual salary is £45,505-£51,241 plus excellent benefits, including flexible working and family friendly policies, Employee-only benefits guide The Alan Turing Institute The Alan Turing Institute is based at the British Library, in the heart of London s Knowledge Quarter. We expect staff to come to our office at least 4 days per month. Some roles may require more days in the office; the hiring manager will be able to confirm this during the interview. Security Clearance Eligibility for Developed Vetting (DV) clearance is a requirement for this role. Eligibility criteria and further information on the process can be found on the UK Government security vetting website . Applicants should check if they are eligible for DV clearance before applying to this role. The successful candidate will be required to undergo a pre-screening check. This check will be carried out by HMG Defence and Security Partners. Please be advised, by submitting your application you are consenting to this check, and your personal details (full name, date of birth and home address) to be passed onto our HMG Defence and Security Partners to carry out this check. Many roles in the Defence and National Security Programme require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK or a NATO country depending on the vetting level required for the role, to allow for meaningful security vetting checks, amongst other factors. These roles are subject to security restrictions by Turing s partners. The restrictions mean that factors such as your nationality, any nationalities you may have previously held, your foreign connections, and your place of birth can restrict your eligibility to perform the role. Equality, Diversity and Inclusion We value diversity of background, experience, and perspective, and are proud to be an inclusive employer. We warmly encourage applications from all backgrounds, particularly from groups currently under-represented in our sector. If you feel passionate about this role but don t meet every single requirement, please apply - we recognise that great candidates may bring strengths beyond the criteria listed. We are committed to making sure our recruitment process is accessible and inclusive. This includes making reasonable adjustments for candidates who have a disability or long-term condition. Please contact us at to tell us how we can assist you. Please note all offers of employment are subject to obtaining and retaining the right to work in the UK and satisfactory pre-employment security screening which includes a DBS Check. Full details on the pre-employment screening process can be requested from .
Apr 14, 2026
Full time
The Role We are seeking an AI Security Research Scientist to join The Alan Turing Institute s Defence & National Security team, helping to strengthen the robustness, reliability, and resilience of AI systems used in high stakes environments. This is an exciting opportunity for a mathematically strong researcher to apply advanced modelling, optimisation, statistical, numerical and experimental skills to cutting-edge AI security challenges, working closely with researchers, engineers and external partners to turn innovative ideas into practical capabilities. The role would suit someone with a PhD or equivalent experience in a highly quantitative field, strong programming skills and the ability to work from first principles, learn quickly and communicate complex research clearly. Prior experience in machine learning or AI security is welcome but not essential, and eligibility for Developed Vetting (DV) clearance is required. Your Profile We are looking for a highly analytical researcher with a strong grounding in applied mathematics or a similarly quantitative discipline, backed by a PhD or equivalent experience involving advanced algorithmic, statistical or numerical methods and computer programming. The ideal candidate will be fluent in one or more modern data science languages, able to communicate research clearly through technical outputs and confident working independently while collaborating effectively with others. They will be someone who learns quickly, thinks from first principles and is excited by the challenge of applying rigorous mathematical and experimental thinking to complex AI security problems. Experience in areas such as optimisation, robustness, verification, deep learning, cybersecurity or AI red teaming would be an advantage, but just as important is the ability to move comfortably between theory, modelling and experimentation, engage with technical and non-technical stakeholders and meet the eligibility requirements for Developed Vetting (DV) clearance. How You'll Make an Impact Adapt, assess, and extend existing research (from within the Institute and beyond) to understand how it behaves in realistic operational settings. Formulate research questions that make novel ideas testable, measurable, and actionable for partners. Design and run rigorous deep learning and AI security experiments - from robustness and adversarial evaluations to interpretability studies and stress-testing emerging methods. Generate insights: analyse results, identify failure modes, characterise risks, and evaluate whether a method is ready to progress toward real-world use. Prototype and iterate on new approaches, working closely with Research Engineers to ensure experiments are rigorous, reproducible, and well implemented. Translate findings into technical reports, presentations, demonstrations, and early-stage capabilities that inform partners operational decisions. Contribute to the wider research community, sharing knowledge internally, participating in discussions, and contributing where appropriate to publications and open-source outputs. Application Procedure If you are interested in this opportunity, please click the apply button below. You will need to register on the applicant portal and complete the application form including your CV (maximum 3 pages, no photo) and covering letter (maximum 2 pages). As this role requires eligibility for Developed Vetting (DV) clearance, it is an essential part of the application process that you include the following information as part of your cover letter: Your current nationality Your nationality at birth Other nationality (include dual nationality if applicable) Confirmation that you have been residing in the UK for the past 5 years (if you haven t, please provide details of when and where you resided and the reason) Country where you were born. County in which you were born. Town where you were born. Please note, if these details are not provided, we will be unable to progress with your application for this role. If you wish to share links to blog posts, public code repositories or research papers containing work that you have made significant contribution to, please add a link to those in your cover letter. For questions about the role and the recruiting process please get in touch with us at . If you would like to apply using a different format, please contact the Recruitment team. CLOSING DATE FOR APPLICATIONS: SUNDAY 26 APRIL 2026 AT 23:59 (LONDON, UK BST) We reserve the right to close this vacancy early or to interview suitable candidates before the closing date if enough applications are received. Terms and Conditions This full-time post is offered on a permanent basis. The annual salary is £45,505-£51,241 plus excellent benefits, including flexible working and family friendly policies, Employee-only benefits guide The Alan Turing Institute The Alan Turing Institute is based at the British Library, in the heart of London s Knowledge Quarter. We expect staff to come to our office at least 4 days per month. Some roles may require more days in the office; the hiring manager will be able to confirm this during the interview. Security Clearance Eligibility for Developed Vetting (DV) clearance is a requirement for this role. Eligibility criteria and further information on the process can be found on the UK Government security vetting website . Applicants should check if they are eligible for DV clearance before applying to this role. The successful candidate will be required to undergo a pre-screening check. This check will be carried out by HMG Defence and Security Partners. Please be advised, by submitting your application you are consenting to this check, and your personal details (full name, date of birth and home address) to be passed onto our HMG Defence and Security Partners to carry out this check. Many roles in the Defence and National Security Programme require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK or a NATO country depending on the vetting level required for the role, to allow for meaningful security vetting checks, amongst other factors. These roles are subject to security restrictions by Turing s partners. The restrictions mean that factors such as your nationality, any nationalities you may have previously held, your foreign connections, and your place of birth can restrict your eligibility to perform the role. Equality, Diversity and Inclusion We value diversity of background, experience, and perspective, and are proud to be an inclusive employer. We warmly encourage applications from all backgrounds, particularly from groups currently under-represented in our sector. If you feel passionate about this role but don t meet every single requirement, please apply - we recognise that great candidates may bring strengths beyond the criteria listed. We are committed to making sure our recruitment process is accessible and inclusive. This includes making reasonable adjustments for candidates who have a disability or long-term condition. Please contact us at to tell us how we can assist you. Please note all offers of employment are subject to obtaining and retaining the right to work in the UK and satisfactory pre-employment security screening which includes a DBS Check. Full details on the pre-employment screening process can be requested from .
Title: Territory Sales Manager (Hospital Account Manager) Join the NuVision Biotherapies sales team and lead our commercial expansion within the vibrant London region. Role Summary As a field-based Territory Sales Manager (Hospital Account Manager), you will be responsible for developing and executing a plan to secure sales in new and existing hospital facilities (NHS and private). This is a targeted sales role, but in an environment where the products can treat disease and heal injury to prevent sight-loss. Exceptional product knowledge, the ability to educate and problem solve in a clinical setting and the resolve to navigate procurement challenges are critical to success. Key Accountabilities Develop and execute a comprehensive sales plan for your designated territory, focusing on the retention of existing accounts and the identification of new business opportunities in both current and emerging facilities Consistently deliver against agreed targets reporting to the Head of UK Sales on progress, milestones, and any challenges requiring resolution Utilise a combination of company-provided intelligence and personally acquired market data to optimise the effectiveness and quality of all sales activities, course-correcting where necessary to ensure goals are met Build and nurture relationships with key stakeholders, including Healthcare Professionals, procurement teams, and Key Opinion Leaders Credibly represent NuVision at all levels within hospitals and clinics, as well as at regional and national conferences Liaise effectively with internal teams and relevant third parties to maximise commercial effectiveness through joint action planning Maintain a detailed understanding of NuVision's product portfolio, relevant therapy areas, and the competitive landscape to ensure you remain a trusted advisor to your customers Utilise the CRM system as a central tool for data management, ensuring all territory records are robust, accurate, and used to drive informed decision-making Requirements: Field sales experience in a medical/healthcare environment (minimum 3+ years' experience, ophthalmology desirable) Goal-orientated, with proven success of sales growth and target attainment Self-starting with a positive attitude and a high level of emotional intelligence Strong verbal and written communication skills, including being good at asking customers the right questions to accurately identify needs Persistence, resilience and patience to guide clients through initial objections and practical issues that can be addressed and resolved Ability to interpret clinical information and present it to customers at a peer-to-peer level High energy and strong organisation skills to effectively manage time and opportunity A degree in a life sciences discipline (minimum 2:1 classification) (desirable) UK driving licence and ability to travel extensively (70-80% of working time) Sales & Benefits Base salary: £50k-£55k, within a range according to experience. Bonus: 25-50% (with the ability to earn 100% for outperformance) Car allowance and field-based expenses Pension (with a salary exchange option) Life assurance Family access to telephone/web health and support services 25 days (+ 8 public holidays) Strong product and clinical training Why Join NuVision? NuVision is an SME spun-out of the University of Nottingham following 18-years of translational research focused on improving the solutions offered to patients with ocular issues. This is an opportunity to join an innovative organisation dedicated to advancing tissue-based therapies to support patient care. The role offers autonomy, professional development, and the ability to contribute to improved patient outcomes through meaningful customer engagement and clinical support.
Apr 14, 2026
Full time
Title: Territory Sales Manager (Hospital Account Manager) Join the NuVision Biotherapies sales team and lead our commercial expansion within the vibrant London region. Role Summary As a field-based Territory Sales Manager (Hospital Account Manager), you will be responsible for developing and executing a plan to secure sales in new and existing hospital facilities (NHS and private). This is a targeted sales role, but in an environment where the products can treat disease and heal injury to prevent sight-loss. Exceptional product knowledge, the ability to educate and problem solve in a clinical setting and the resolve to navigate procurement challenges are critical to success. Key Accountabilities Develop and execute a comprehensive sales plan for your designated territory, focusing on the retention of existing accounts and the identification of new business opportunities in both current and emerging facilities Consistently deliver against agreed targets reporting to the Head of UK Sales on progress, milestones, and any challenges requiring resolution Utilise a combination of company-provided intelligence and personally acquired market data to optimise the effectiveness and quality of all sales activities, course-correcting where necessary to ensure goals are met Build and nurture relationships with key stakeholders, including Healthcare Professionals, procurement teams, and Key Opinion Leaders Credibly represent NuVision at all levels within hospitals and clinics, as well as at regional and national conferences Liaise effectively with internal teams and relevant third parties to maximise commercial effectiveness through joint action planning Maintain a detailed understanding of NuVision's product portfolio, relevant therapy areas, and the competitive landscape to ensure you remain a trusted advisor to your customers Utilise the CRM system as a central tool for data management, ensuring all territory records are robust, accurate, and used to drive informed decision-making Requirements: Field sales experience in a medical/healthcare environment (minimum 3+ years' experience, ophthalmology desirable) Goal-orientated, with proven success of sales growth and target attainment Self-starting with a positive attitude and a high level of emotional intelligence Strong verbal and written communication skills, including being good at asking customers the right questions to accurately identify needs Persistence, resilience and patience to guide clients through initial objections and practical issues that can be addressed and resolved Ability to interpret clinical information and present it to customers at a peer-to-peer level High energy and strong organisation skills to effectively manage time and opportunity A degree in a life sciences discipline (minimum 2:1 classification) (desirable) UK driving licence and ability to travel extensively (70-80% of working time) Sales & Benefits Base salary: £50k-£55k, within a range according to experience. Bonus: 25-50% (with the ability to earn 100% for outperformance) Car allowance and field-based expenses Pension (with a salary exchange option) Life assurance Family access to telephone/web health and support services 25 days (+ 8 public holidays) Strong product and clinical training Why Join NuVision? NuVision is an SME spun-out of the University of Nottingham following 18-years of translational research focused on improving the solutions offered to patients with ocular issues. This is an opportunity to join an innovative organisation dedicated to advancing tissue-based therapies to support patient care. The role offers autonomy, professional development, and the ability to contribute to improved patient outcomes through meaningful customer engagement and clinical support.
Application Architect (.NET / ASP.NET) Position Description At CGI, we deliver innovative, high-impact solutions that transform how organisations operate in complex, mission-critical environments. As an Application Architect, you will play a pivotal role in shaping scalable, resilient systems that drive measurable outcomes for our clients. Working at the forefront of modern architecture, you will influence design decisions, guide Agile teams, and ensure the delivery of high-quality applications that support long-term business success. You'll be empowered to take ownership of technical direction, contribute creative solutions, and collaborate within a supportive environment that values expertise, growth, and continuous improvement. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position but you will need to work at client sites in London at least 3 days a week. Your future duties and responsibilities In this role, you will shape and govern application architecture across a complex enterprise environment, ensuring solutions are scalable, secure, and aligned to business objectives. You will evaluate new feature requests, produce high-quality designs, and provide technical leadership to Agile delivery teams, enabling consistent, high-performing outcomes. Working closely with stakeholders, you will translate technical concepts into clear guidance, ensuring alignment across both technical and non-technical audiences. You will also take ownership of improving live services, supporting incident investigations and root cause analysis, while driving continuous improvements to enhance stability, resilience, and performance. You'll collaborate across teams to reduce operational overhead, optimise systems, and ensure architectural best practices are embedded throughout delivery. • Lead application architecture across multiple Agile teams • Deliver scalable solutions across monolithic and microservices environments • Guide teams with technical direction and design assurance • Evaluate and define solutions for new application feature requests • Troubleshoot and resolve complex incidents and performance issues • Improve system resilience, stability, and efficiency • Collaborate effectively with technical and non-technical stakeholders Required qualifications to be successful in this role To succeed in this role, you will bring strong expertise in application and solution architecture within complex environments, alongside a deep understanding of Microsoft-based technologies and modern web architectures. You will be comfortable working across varied systems, supporting Agile delivery, and driving technical excellence through clear communication and collaboration. • You should have strong experience in Application/Solution Architecture • Expert proficiency in ASP.NET, .NET, C#, VB.NET, JavaScript • Proven experience working with web services and distributed systems • Strong understanding of microservices and monolithic architectures • Experience with Agile delivery tools (Jira, Confluence) • Knowledge of IIS, Windows Server, Active Directory, and networking concepts • Experience in live service support, incident investigation, and root cause analysis • Desirable: Node.js, GraphQL, Adobe Experience Manager, MySQL, JBOSS, Oracle Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Apr 14, 2026
Full time
Application Architect (.NET / ASP.NET) Position Description At CGI, we deliver innovative, high-impact solutions that transform how organisations operate in complex, mission-critical environments. As an Application Architect, you will play a pivotal role in shaping scalable, resilient systems that drive measurable outcomes for our clients. Working at the forefront of modern architecture, you will influence design decisions, guide Agile teams, and ensure the delivery of high-quality applications that support long-term business success. You'll be empowered to take ownership of technical direction, contribute creative solutions, and collaborate within a supportive environment that values expertise, growth, and continuous improvement. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position but you will need to work at client sites in London at least 3 days a week. Your future duties and responsibilities In this role, you will shape and govern application architecture across a complex enterprise environment, ensuring solutions are scalable, secure, and aligned to business objectives. You will evaluate new feature requests, produce high-quality designs, and provide technical leadership to Agile delivery teams, enabling consistent, high-performing outcomes. Working closely with stakeholders, you will translate technical concepts into clear guidance, ensuring alignment across both technical and non-technical audiences. You will also take ownership of improving live services, supporting incident investigations and root cause analysis, while driving continuous improvements to enhance stability, resilience, and performance. You'll collaborate across teams to reduce operational overhead, optimise systems, and ensure architectural best practices are embedded throughout delivery. • Lead application architecture across multiple Agile teams • Deliver scalable solutions across monolithic and microservices environments • Guide teams with technical direction and design assurance • Evaluate and define solutions for new application feature requests • Troubleshoot and resolve complex incidents and performance issues • Improve system resilience, stability, and efficiency • Collaborate effectively with technical and non-technical stakeholders Required qualifications to be successful in this role To succeed in this role, you will bring strong expertise in application and solution architecture within complex environments, alongside a deep understanding of Microsoft-based technologies and modern web architectures. You will be comfortable working across varied systems, supporting Agile delivery, and driving technical excellence through clear communication and collaboration. • You should have strong experience in Application/Solution Architecture • Expert proficiency in ASP.NET, .NET, C#, VB.NET, JavaScript • Proven experience working with web services and distributed systems • Strong understanding of microservices and monolithic architectures • Experience with Agile delivery tools (Jira, Confluence) • Knowledge of IIS, Windows Server, Active Directory, and networking concepts • Experience in live service support, incident investigation, and root cause analysis • Desirable: Node.js, GraphQL, Adobe Experience Manager, MySQL, JBOSS, Oracle Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
A driven, ambitious and hands on Management Accountant is required to play a key role in supporting our current Financial Director in the daily accounting processes of a successful and growing business. Initially on a part time basis with the chance to grow with the business, and reporting directly to the Finance Director, this position will play a pivotal role in ensuring our business runs smoothly. BASIC SALARY: £45,000 FTE - (pro-rata depending on work pattern agreed) BENEFITS: 24 days holiday EAP Life assurance LOCATION: This is an office based role in Long Eaton, Nottingham. COMMUTABLE LOCATIONS: Nottingham, Derby, Leicester, Long Eaton, Coalville, Loughborough, Castle Donington, Mansfield, Newark-on-Trent, Grantham, Melton Mowbray JOB DESCRIPTION: Management Accountant This role will provide direct support to the Finance Director and play a crucial role in providing high quality finance service to the wider team as well as assisting with all day-to-day financial tasks. This may suit someone looking for greater work life balance in a comprehensive Management Accountant role. It will suit someone who takes pride in their work and is driven by doing a good job above all else. You will be responsible for: Assisting with the preparation of monthly management accounts, including profit and loss reporting, balance sheet reconciliation, and variance analysis Monitor and report on key performance indicators (KPIs) to drive profitability and efficiency Assist with product costing, margin analysis and inventory reporting PERSON SPECIFICATION: Management Accountant We would be delighted to receive applications from experienced Management Accountants/Finance Managers/Business Partners who can confidently engage with our senior management team to provide added value analysis so that actual and forecast performance is clearly understood. You will also: Ideally hold a CIMA/ACCA/ACA qualification (though strong QBE/Part qualified candidates will be considered) Have demonstrable experience of working in a Management Accountant or Business Partnering role Enjoy being hands on and wearing many hats and take a genuine interest in our business Be happy to suggest and implement process change in an established organisation when required Be proficient with excel and comfortable with financial systems (ideally Sage) and processes. THE COMPANY: We are a design house, importer and wholesaler of furniture to the UK market. Operating for over 20 years, we supply furniture to some of the most respected retail brands in the UK, as well as the independent furniture retail sector. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Management Accountant, Finance Manager, Assistant Finance Manager, Finance Business Partner, Company Accountant, Financial Accountant, Assistant Accountant, Commercial Accountant, Part Qualified Accountant, QBE Accountant. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM18443 - Wallace Hind Selection
Apr 14, 2026
Full time
A driven, ambitious and hands on Management Accountant is required to play a key role in supporting our current Financial Director in the daily accounting processes of a successful and growing business. Initially on a part time basis with the chance to grow with the business, and reporting directly to the Finance Director, this position will play a pivotal role in ensuring our business runs smoothly. BASIC SALARY: £45,000 FTE - (pro-rata depending on work pattern agreed) BENEFITS: 24 days holiday EAP Life assurance LOCATION: This is an office based role in Long Eaton, Nottingham. COMMUTABLE LOCATIONS: Nottingham, Derby, Leicester, Long Eaton, Coalville, Loughborough, Castle Donington, Mansfield, Newark-on-Trent, Grantham, Melton Mowbray JOB DESCRIPTION: Management Accountant This role will provide direct support to the Finance Director and play a crucial role in providing high quality finance service to the wider team as well as assisting with all day-to-day financial tasks. This may suit someone looking for greater work life balance in a comprehensive Management Accountant role. It will suit someone who takes pride in their work and is driven by doing a good job above all else. You will be responsible for: Assisting with the preparation of monthly management accounts, including profit and loss reporting, balance sheet reconciliation, and variance analysis Monitor and report on key performance indicators (KPIs) to drive profitability and efficiency Assist with product costing, margin analysis and inventory reporting PERSON SPECIFICATION: Management Accountant We would be delighted to receive applications from experienced Management Accountants/Finance Managers/Business Partners who can confidently engage with our senior management team to provide added value analysis so that actual and forecast performance is clearly understood. You will also: Ideally hold a CIMA/ACCA/ACA qualification (though strong QBE/Part qualified candidates will be considered) Have demonstrable experience of working in a Management Accountant or Business Partnering role Enjoy being hands on and wearing many hats and take a genuine interest in our business Be happy to suggest and implement process change in an established organisation when required Be proficient with excel and comfortable with financial systems (ideally Sage) and processes. THE COMPANY: We are a design house, importer and wholesaler of furniture to the UK market. Operating for over 20 years, we supply furniture to some of the most respected retail brands in the UK, as well as the independent furniture retail sector. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Management Accountant, Finance Manager, Assistant Finance Manager, Finance Business Partner, Company Accountant, Financial Accountant, Assistant Accountant, Commercial Accountant, Part Qualified Accountant, QBE Accountant. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM18443 - Wallace Hind Selection
Summary £46,000-£66,000 per annum 30-35 days' holiday (pro rata) 10% in-store discount Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're confident, inspiring and always ready to get hands-on. Just like you. As a Lidl Store Manager, you're ready to embrace our unique culture and play a key part in building our global business. From taking ownership of your store and keeping customers happy to developing and inspiring your team, you'll lead from the front and guide us toward success. You'll find plenty of challenges and with them, the thrill of seeing your hard work pay off; hitting targets, solving problems and championing your team to reach their full potential. In return, we'll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions too, so there'll be plenty of ways for you to progress. With the right training, we'll help you thrive in your role and champion you to succeed in your career here. What you'll do Motivate and support your team, learning from our Company Values Confidently create an environment where every colleague can achieve their best work Be responsible for managing and improving the day-to-day operations and performance of your store's KPIs Optimise processes and solving problems to keep your store running like clockwork and your team focused on their tasks Make sure that excellent Customer Service is given to everyone who shops with us What you'll need Experience leading and developing a team in an exciting, fast-paced environment Excellent time-management, delegation, and problem-solving skills A pride in offering unmatched support to your customers and your team through every shift Strong communication skills to tackle even the trickiest conversations The confidence to monitor, manage and improve your store's key performance indicators What you'll receive 30-35 days holiday (pro rata) A fully expensed company car or car allowance 10% in-store discount Contributory pension scheme Enhanced family leave Plus, more of the perks you deserve Thinking of using AI to help with your application? AI tools (e.g. Chat GTP, Gemini) can help you get started and prepared for your interview but remember that our team can easily spot AI-generated responses. The applications that stand out most are the ones that feel genuine and reflect your unique self. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
Apr 14, 2026
Full time
Summary £46,000-£66,000 per annum 30-35 days' holiday (pro rata) 10% in-store discount Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're confident, inspiring and always ready to get hands-on. Just like you. As a Lidl Store Manager, you're ready to embrace our unique culture and play a key part in building our global business. From taking ownership of your store and keeping customers happy to developing and inspiring your team, you'll lead from the front and guide us toward success. You'll find plenty of challenges and with them, the thrill of seeing your hard work pay off; hitting targets, solving problems and championing your team to reach their full potential. In return, we'll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions too, so there'll be plenty of ways for you to progress. With the right training, we'll help you thrive in your role and champion you to succeed in your career here. What you'll do Motivate and support your team, learning from our Company Values Confidently create an environment where every colleague can achieve their best work Be responsible for managing and improving the day-to-day operations and performance of your store's KPIs Optimise processes and solving problems to keep your store running like clockwork and your team focused on their tasks Make sure that excellent Customer Service is given to everyone who shops with us What you'll need Experience leading and developing a team in an exciting, fast-paced environment Excellent time-management, delegation, and problem-solving skills A pride in offering unmatched support to your customers and your team through every shift Strong communication skills to tackle even the trickiest conversations The confidence to monitor, manage and improve your store's key performance indicators What you'll receive 30-35 days holiday (pro rata) A fully expensed company car or car allowance 10% in-store discount Contributory pension scheme Enhanced family leave Plus, more of the perks you deserve Thinking of using AI to help with your application? AI tools (e.g. Chat GTP, Gemini) can help you get started and prepared for your interview but remember that our team can easily spot AI-generated responses. The applications that stand out most are the ones that feel genuine and reflect your unique self. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
Job Title: IT Service Design Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you passionate about Service Management, particularly ITIL Service Design? We're hiring an IT Service Design Manager. Based within IT Operations, our Service Operations Design and Transition teams work closely together to shape the Service Management characteristics of services and products as they progress through delivery. As an IT Service Design Manager, you will bring experience in service management and service operations, supported by strong practical knowledge of service design. You will lead the Service Design phase services and products, coordinating activities and resources to ensure a smooth and wellmanaged handover into Service Transition. Working in alignment with the ITIL Service Management framework, you will collaborate with stakeholders across design, architecture, IT Operations and wider business areas. When we build new services or transform and modernise existing services you'll make sure that service design is consistent, highquality, and fully integrated into the wider delivery lifecycle. What skills, knowledge and experience will you need? Proven experience delivering highquality Service Design in a fastpaced environment. Strong track record of engaging with stakeholders to provide clear analysis, insights, and recommendations. Solid understanding of the ITIL framework, supported by relevant qualifications. Demonstrated ability to work collaboratively across teams and build effective working relationships. You and your role We are looking for someone with strong experience in delivering highquality Service Design. Here you'll apply service design principles to create effective, reliable and services that are used by millions of people. You will also work closely with a range of stakeholders, engaging regularly to gather insights, provide analysis and offer wellinformed recommendations - you'll need good communication skills and to be able translate complex information into clear guidance. You expertise is underpinned by your understanding of the ITIL framework, supported by relevant qualifications. You will use this knowledge to ensure service design approaches are aligned with established best practice and organisational standards. We don't work in silos. You'll collaborate across different functions, building strong relationships and contributing to a positive, productive working environment and a strong community of practice. Your approach will help ensure services are designed and delivered in a way that supports both operational needs and wider organisational goals. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 24 days rising to 26 days after one year (and 31 days over time) You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Apr 14, 2026
Full time
Job Title: IT Service Design Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you passionate about Service Management, particularly ITIL Service Design? We're hiring an IT Service Design Manager. Based within IT Operations, our Service Operations Design and Transition teams work closely together to shape the Service Management characteristics of services and products as they progress through delivery. As an IT Service Design Manager, you will bring experience in service management and service operations, supported by strong practical knowledge of service design. You will lead the Service Design phase services and products, coordinating activities and resources to ensure a smooth and wellmanaged handover into Service Transition. Working in alignment with the ITIL Service Management framework, you will collaborate with stakeholders across design, architecture, IT Operations and wider business areas. When we build new services or transform and modernise existing services you'll make sure that service design is consistent, highquality, and fully integrated into the wider delivery lifecycle. What skills, knowledge and experience will you need? Proven experience delivering highquality Service Design in a fastpaced environment. Strong track record of engaging with stakeholders to provide clear analysis, insights, and recommendations. Solid understanding of the ITIL framework, supported by relevant qualifications. Demonstrated ability to work collaboratively across teams and build effective working relationships. You and your role We are looking for someone with strong experience in delivering highquality Service Design. Here you'll apply service design principles to create effective, reliable and services that are used by millions of people. You will also work closely with a range of stakeholders, engaging regularly to gather insights, provide analysis and offer wellinformed recommendations - you'll need good communication skills and to be able translate complex information into clear guidance. You expertise is underpinned by your understanding of the ITIL framework, supported by relevant qualifications. You will use this knowledge to ensure service design approaches are aligned with established best practice and organisational standards. We don't work in silos. You'll collaborate across different functions, building strong relationships and contributing to a positive, productive working environment and a strong community of practice. Your approach will help ensure services are designed and delivered in a way that supports both operational needs and wider organisational goals. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 24 days rising to 26 days after one year (and 31 days over time) You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
IT Service Design Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Are you passionate about Service Management, particularly ITIL Service Design? We're hiring an IT Service Design Manager. Based within IT Operations, our Service Operations Design and Transition teams work closely together to shape the Service Management characteristics of services and products as they progress through delivery. As an IT Service Design Manager, you will bring experience in service management and service operations, supported by strong practical knowledge of service design. You will lead the Service Design phase services and products, coordinating activities and resources to ensure a smooth and wellmanaged handover into Service Transition. Working in alignment with the ITIL Service Management framework, you will collaborate with stakeholders across design, architecture, IT Operations and wider business areas. When we build new services or transform and modernise existing services you'll make sure that service design is consistent, highquality, and fully integrated into the wider delivery lifecycle. What skills, knowledge and experience will you need? Proven experience delivering highquality Service Design in a fastpaced environment. Strong track record of engaging with stakeholders to provide clear analysis, insights, and recommendations. Solid understanding of the ITIL framework, supported by relevant qualifications. Demonstrated ability to work collaboratively across teams and build effective working relationships. You and your role We are looking for someone with strong experience in delivering highquality Service Design. Here you'll apply service design principles to create effective, reliable and services that are used by millions of people. You will also work closely with a range of stakeholders, engaging regularly to gather insights, provide analysis and offer wellinformed recommendations - you'll need good communication skills and to be able translate complex information into clear guidance. You expertise is underpinned by your understanding of the ITIL framework, supported by relevant qualifications. You will use this knowledge to ensure service design approaches are aligned with established best practice and organisational standards. We don't work in silos. You'll collaborate across different functions, building strong relationships and contributing to a positive, productive working environment and a strong community of practice. Your approach will help ensure services are designed and delivered in a way that supports both operational needs and wider organisational goals. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 24 days rising to 26 days after one year (and 31 days over time) You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Apr 14, 2026
Full time
IT Service Design Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Are you passionate about Service Management, particularly ITIL Service Design? We're hiring an IT Service Design Manager. Based within IT Operations, our Service Operations Design and Transition teams work closely together to shape the Service Management characteristics of services and products as they progress through delivery. As an IT Service Design Manager, you will bring experience in service management and service operations, supported by strong practical knowledge of service design. You will lead the Service Design phase services and products, coordinating activities and resources to ensure a smooth and wellmanaged handover into Service Transition. Working in alignment with the ITIL Service Management framework, you will collaborate with stakeholders across design, architecture, IT Operations and wider business areas. When we build new services or transform and modernise existing services you'll make sure that service design is consistent, highquality, and fully integrated into the wider delivery lifecycle. What skills, knowledge and experience will you need? Proven experience delivering highquality Service Design in a fastpaced environment. Strong track record of engaging with stakeholders to provide clear analysis, insights, and recommendations. Solid understanding of the ITIL framework, supported by relevant qualifications. Demonstrated ability to work collaboratively across teams and build effective working relationships. You and your role We are looking for someone with strong experience in delivering highquality Service Design. Here you'll apply service design principles to create effective, reliable and services that are used by millions of people. You will also work closely with a range of stakeholders, engaging regularly to gather insights, provide analysis and offer wellinformed recommendations - you'll need good communication skills and to be able translate complex information into clear guidance. You expertise is underpinned by your understanding of the ITIL framework, supported by relevant qualifications. You will use this knowledge to ensure service design approaches are aligned with established best practice and organisational standards. We don't work in silos. You'll collaborate across different functions, building strong relationships and contributing to a positive, productive working environment and a strong community of practice. Your approach will help ensure services are designed and delivered in a way that supports both operational needs and wider organisational goals. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 24 days rising to 26 days after one year (and 31 days over time) You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Apr 14, 2026
Full time
Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Senior IT Service Manager - Live Service Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Apr 14, 2026
Full time
Senior IT Service Manager - Live Service Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Apr 14, 2026
Full time
Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Apr 14, 2026
Full time
Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Apr 14, 2026
Full time
Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Dennis and Robinson T/A Paula Rosa Manhattan
Lancing, Sussex
We are seeking a Sales Analyst to support data-driven decision-making across our sales function. The role combines detailed analysis with the ability to communicate findings clearly and persuasively. Working closely with Sales, Design, Commercial, Finance, and Operations, the Sales Analyst will present insight that helps guide sales strategy and improve pipeline quality. A key element of the role is the ability to create a coherent story from data and influence sales teams to act on the insights provided. Key Responsibilities Sales & Pipeline Analysis Analyse performance across regional sales managers, national accounts, major projects, and design Maintain Salesforce reporting across pipeline health, conversions, quoting activity, and win/loss trends Use Glenigan to identify opportunities and track competitor activity Produce weekly, monthly, and quarterly reporting for stakeholders Insight, Storytelling & Influence Translate complex data into clear, actionable narratives Present findings in a structured, persuasive way that gains buy-in from sales teams Support the Sales Director in embedding data-led decision-making Build strong relationships with sales managers to help them understand and trust analytical insight Market & Customer Insight Analyse customer buying patterns, repeat business, and profitability Highlight at-risk accounts and emerging opportunities Produce market and competitor intelligence to support sales planning Reporting & Forecasting Develop accurate sales forecasts using CRM data and market indicators Support annual budgets and quarterly reforecasting Maintain KPI dashboards across revenue, margin, design throughput, and opportunity stages Data Quality & Collaboration Improve Salesforce data accuracy and consistency Standardise reporting processes within the sales team Work with Design (UK & Bangkok), Commercial, Operations, and Finance on cross-functional data needs About You Experience as a Sales Analyst, Commercial Analyst, or similar Strong Excel skills including modelling and advanced formulas Experience with Salesforce CRM Familiarity with Glenigan, Barbour ABI, or similar platforms Excellent communication skills with the ability to present data clearly Confidence to challenge assumptions and influence senior stakeholders Strong attention to detail and ability to work independently Desirable: A degree in Data Analytics, Economics, Business, Marketing, or related discipline. Benefits Hybrid working - work from home one day per week 25 days' holiday, rising with length of service (plus 8 bank holidays) SMART Pension Scheme Health Cash Plan to claim back every day healthcare costs Employee Assistance Programme - wellbeing, legal and emotional support Life Assurance - 2 basic salary Holiday purchase scheme (up to 6 weeks total leave) Bike2Work Scheme EV Salary Sacrifice Scheme (after 6 months) Employee discount scheme for kitchens, appliances and staff sales
Apr 14, 2026
Full time
We are seeking a Sales Analyst to support data-driven decision-making across our sales function. The role combines detailed analysis with the ability to communicate findings clearly and persuasively. Working closely with Sales, Design, Commercial, Finance, and Operations, the Sales Analyst will present insight that helps guide sales strategy and improve pipeline quality. A key element of the role is the ability to create a coherent story from data and influence sales teams to act on the insights provided. Key Responsibilities Sales & Pipeline Analysis Analyse performance across regional sales managers, national accounts, major projects, and design Maintain Salesforce reporting across pipeline health, conversions, quoting activity, and win/loss trends Use Glenigan to identify opportunities and track competitor activity Produce weekly, monthly, and quarterly reporting for stakeholders Insight, Storytelling & Influence Translate complex data into clear, actionable narratives Present findings in a structured, persuasive way that gains buy-in from sales teams Support the Sales Director in embedding data-led decision-making Build strong relationships with sales managers to help them understand and trust analytical insight Market & Customer Insight Analyse customer buying patterns, repeat business, and profitability Highlight at-risk accounts and emerging opportunities Produce market and competitor intelligence to support sales planning Reporting & Forecasting Develop accurate sales forecasts using CRM data and market indicators Support annual budgets and quarterly reforecasting Maintain KPI dashboards across revenue, margin, design throughput, and opportunity stages Data Quality & Collaboration Improve Salesforce data accuracy and consistency Standardise reporting processes within the sales team Work with Design (UK & Bangkok), Commercial, Operations, and Finance on cross-functional data needs About You Experience as a Sales Analyst, Commercial Analyst, or similar Strong Excel skills including modelling and advanced formulas Experience with Salesforce CRM Familiarity with Glenigan, Barbour ABI, or similar platforms Excellent communication skills with the ability to present data clearly Confidence to challenge assumptions and influence senior stakeholders Strong attention to detail and ability to work independently Desirable: A degree in Data Analytics, Economics, Business, Marketing, or related discipline. Benefits Hybrid working - work from home one day per week 25 days' holiday, rising with length of service (plus 8 bank holidays) SMART Pension Scheme Health Cash Plan to claim back every day healthcare costs Employee Assistance Programme - wellbeing, legal and emotional support Life Assurance - 2 basic salary Holiday purchase scheme (up to 6 weeks total leave) Bike2Work Scheme EV Salary Sacrifice Scheme (after 6 months) Employee discount scheme for kitchens, appliances and staff sales
Materials & Logistics Manager sought by a world leader in the manufacture of automotive components. The company provides quality products, services and solutions worldwide to customers in over 150 countries. Due to an internal promotion, they seek a senior materials management professional to join their Sunderland team as the Materials & Logistics Manager. Your role as Materials & Logistics Manager: Reporting to the Operations Manager, you will be responsible for a team of Materials Expeditors and a Materials Supervisor operating in a fast-paced, customer-driven JIT environment. JIT Materials Planning & Control Ensure continuous material availability to support JIT production with zero line stoppages Manage supplier call-offs, sequenced releases, and short lead-time adjustments driven by customer schedule changes Lead expediting activities to mitigate material shortages and supply risk Proactively identify potential disruptions and implement effective recovery and contingency plans Maintain accuracy of MRP parameters, BOMs, and sequencing data to support JIT performance Operate confidently with large and complex data sets (e.g. 1,500 part numbers with multiple data attributes) Logistics & Warehousing Oversee inbound, internal, and line-side logistics within a low-inventory, high-velocity JIT environment Ensure efficient goods receipt, storage, picking, kitting, and line feeding Maintain high standards of inventory accuracy, FIFO, traceability, and space optimisation Minimise premium freight and non-value-added handling Leadership & Financial Accountability Lead, motivate, and develop materials and warehouse teams operating across shifts 5 x direct reports: 4 x Expeditors and 1 x Materials Supervisor Set clear expectations aligned to KPIs such as OTIF, material availability and line stoppage prevention Manage MP&L budgets, inventory investment and freight spend, identifying ongoing cost reduction opportunities Ensure full compliance with company policies and procedures Supplier, Customer & Cross-Functional Interface Act as the primary escalation point for suppliers within the JIT supply chain Work closely with Production, Quality, Finance and Customer teams to respond rapidly to schedule fluctuations Manage model phase-out activity to minimise obsolescence and support robust customer liability recovery Provide accurate forecasting and KPI reporting using designated SCM tools Support customer audits, launches and internal reviews Continuous Improvement Drive lean logistics initiatives, including kanban systems and line-side optimisation Improve inventory turns while protecting production continuity Track and improve performance across material availability, inventory accuracy, premium freight and supplier delivery Your experience as Materials & Logistics Manager: Proven leadership experience in Materials, Logistics or Supply Chain within a JIT automotive, manufacturing or engineering enviroment Strong knowledge of JIT operations, schedule volatility and risk management Experience leading materials expediting and warehouse teams Strong ERP/MRP knowledge with a data-driven approach to decision making Degree or equivalent experience in Supply Chain, Logistics, Operations or related discipline Experience of end to end material and logistics management with focus on inbound freight Excellent communication and stakeholder management skills Strong people leadership capability with a results-focused mindset Proficient in Microsoft Office Will consider relocators at own expense Desirable experience: Working knowledge of QAD and/or SAP Familiarity with IATF 16949 Professional logistics qualification Benefits Package: Salary from £58,000 depending on experience Optional 9 day working fortnight Employee well-being program Occupational health & physiotherapy availability Ongoing training and career development Access to High Street discounts & benefits Reward & Recognition awards Employee Assistance Program (available for family members too) 24/7, 365 days 24/7 Virtual GP (available for family members too) 26 days holiday bank holidays, increasing with service Enhanced pension scheme and death in service benefits Cycle to work salary sacrifice scheme Onsite facilities including free parking Potential to travel and support other sites and initiatives Materials & Logistics Manager Sunderland, Tyne & Wear From £58,000 depending on experience benefits
Apr 14, 2026
Full time
Materials & Logistics Manager sought by a world leader in the manufacture of automotive components. The company provides quality products, services and solutions worldwide to customers in over 150 countries. Due to an internal promotion, they seek a senior materials management professional to join their Sunderland team as the Materials & Logistics Manager. Your role as Materials & Logistics Manager: Reporting to the Operations Manager, you will be responsible for a team of Materials Expeditors and a Materials Supervisor operating in a fast-paced, customer-driven JIT environment. JIT Materials Planning & Control Ensure continuous material availability to support JIT production with zero line stoppages Manage supplier call-offs, sequenced releases, and short lead-time adjustments driven by customer schedule changes Lead expediting activities to mitigate material shortages and supply risk Proactively identify potential disruptions and implement effective recovery and contingency plans Maintain accuracy of MRP parameters, BOMs, and sequencing data to support JIT performance Operate confidently with large and complex data sets (e.g. 1,500 part numbers with multiple data attributes) Logistics & Warehousing Oversee inbound, internal, and line-side logistics within a low-inventory, high-velocity JIT environment Ensure efficient goods receipt, storage, picking, kitting, and line feeding Maintain high standards of inventory accuracy, FIFO, traceability, and space optimisation Minimise premium freight and non-value-added handling Leadership & Financial Accountability Lead, motivate, and develop materials and warehouse teams operating across shifts 5 x direct reports: 4 x Expeditors and 1 x Materials Supervisor Set clear expectations aligned to KPIs such as OTIF, material availability and line stoppage prevention Manage MP&L budgets, inventory investment and freight spend, identifying ongoing cost reduction opportunities Ensure full compliance with company policies and procedures Supplier, Customer & Cross-Functional Interface Act as the primary escalation point for suppliers within the JIT supply chain Work closely with Production, Quality, Finance and Customer teams to respond rapidly to schedule fluctuations Manage model phase-out activity to minimise obsolescence and support robust customer liability recovery Provide accurate forecasting and KPI reporting using designated SCM tools Support customer audits, launches and internal reviews Continuous Improvement Drive lean logistics initiatives, including kanban systems and line-side optimisation Improve inventory turns while protecting production continuity Track and improve performance across material availability, inventory accuracy, premium freight and supplier delivery Your experience as Materials & Logistics Manager: Proven leadership experience in Materials, Logistics or Supply Chain within a JIT automotive, manufacturing or engineering enviroment Strong knowledge of JIT operations, schedule volatility and risk management Experience leading materials expediting and warehouse teams Strong ERP/MRP knowledge with a data-driven approach to decision making Degree or equivalent experience in Supply Chain, Logistics, Operations or related discipline Experience of end to end material and logistics management with focus on inbound freight Excellent communication and stakeholder management skills Strong people leadership capability with a results-focused mindset Proficient in Microsoft Office Will consider relocators at own expense Desirable experience: Working knowledge of QAD and/or SAP Familiarity with IATF 16949 Professional logistics qualification Benefits Package: Salary from £58,000 depending on experience Optional 9 day working fortnight Employee well-being program Occupational health & physiotherapy availability Ongoing training and career development Access to High Street discounts & benefits Reward & Recognition awards Employee Assistance Program (available for family members too) 24/7, 365 days 24/7 Virtual GP (available for family members too) 26 days holiday bank holidays, increasing with service Enhanced pension scheme and death in service benefits Cycle to work salary sacrifice scheme Onsite facilities including free parking Potential to travel and support other sites and initiatives Materials & Logistics Manager Sunderland, Tyne & Wear From £58,000 depending on experience benefits
Location This role may be located in one of the following locations; Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Please find further information on the Corporate hub locations here. Please note that for candidates requesting to work in Newcastle, the role will initially be based at Benton Park View. It will then move to 1 Pilgrim Place in Newcastle city centre by the end of 2027. About the job Job summary As a Senior IT Service Manager in DWP Digital, the role focuses on ensuring that major DWP Products and Services deliver reliable performance, strong user experience and value for money. Within the Digital Channels directorate, the post holder supports and leads Live Service activity for strategic services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. The role brings together service insight, operational performance data, supplier delivery and stakeholder needs to maintain stable and high quality services. Close collaboration with Digital teams, Business partners and external suppliers ensures that support is delivered to agreed performance targets in a timely and cost-effective way. Service level agreements and operational level agreements form the basis of this framework, helping to monitor performance and drive continual improvement. A focus on end to end service performance is central, with attention given to service quality, user outcomes and overall customer satisfaction. When complex issues arise, the role requires confident analysis and coordination across teams and suppliers to restore service quickly and prevent recurrence. Strong stakeholder relationships are essential, with clear advice given on service design, user impact and value delivered. Core service management duties include reporting, incident and ticket management, problem management and day to day oversight of services against agreed targets. These activities support the wider aim of improving service quality, ensuring value for money and enhancing the experience for users and citizens. You will join the DWP Digital IT Service Management community, benefiting from a supportive professional network and opportunities for continued personal and career development. Please note: You will be required to provide Major Incident support both during normal working hours and outside of hours as part of a rota that operates 24/7. Full training will be provided. Job description Manage and lead the performance of the Products/Services within their remit ensuring alignment to customer expectations and defined targets, and that relevant support functions remain responsive to customer needs. Responsible for leading day to day live service support for the operational running of Products and Services. Provides effective line management by setting clear objectives, supporting development and maintaining regular performance conversations. Acts as the main point of contact for colleagues and stakeholders, ensuring smooth communication and prompt resolution of issues. Oversee day to day activities of junior members of the team and delegate administrative tasks relating to Service Management processes and the wider team. Establish and manage a programme of continual service improvements across the wider support team, ensuring these are aligned to quality management, problem management and resolution profiles, risk management, security policies and procedures, etc. and the identified actions to maintain or improve levels of service are implemented. Ensure Products/Services are delivered to agreed processes and policies. Ensure new and changed Products/Services are sufficiently and safely supported into live service whilst meeting the expectations of customers and service management standards. Provide high quality initial support for all end users, understanding and trying to resolve user issues and queries. Understand user needs and make an initial assessment on the impact/urgency of requests and incidents. Ensure effective management of issues raised on all channels and handle the resulting incidents using agreed incident management processes, procedures and policies. Person specification See selection process for further details. If you would like to learn more about the role, please contact .
Apr 14, 2026
Full time
Location This role may be located in one of the following locations; Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Please find further information on the Corporate hub locations here. Please note that for candidates requesting to work in Newcastle, the role will initially be based at Benton Park View. It will then move to 1 Pilgrim Place in Newcastle city centre by the end of 2027. About the job Job summary As a Senior IT Service Manager in DWP Digital, the role focuses on ensuring that major DWP Products and Services deliver reliable performance, strong user experience and value for money. Within the Digital Channels directorate, the post holder supports and leads Live Service activity for strategic services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. The role brings together service insight, operational performance data, supplier delivery and stakeholder needs to maintain stable and high quality services. Close collaboration with Digital teams, Business partners and external suppliers ensures that support is delivered to agreed performance targets in a timely and cost-effective way. Service level agreements and operational level agreements form the basis of this framework, helping to monitor performance and drive continual improvement. A focus on end to end service performance is central, with attention given to service quality, user outcomes and overall customer satisfaction. When complex issues arise, the role requires confident analysis and coordination across teams and suppliers to restore service quickly and prevent recurrence. Strong stakeholder relationships are essential, with clear advice given on service design, user impact and value delivered. Core service management duties include reporting, incident and ticket management, problem management and day to day oversight of services against agreed targets. These activities support the wider aim of improving service quality, ensuring value for money and enhancing the experience for users and citizens. You will join the DWP Digital IT Service Management community, benefiting from a supportive professional network and opportunities for continued personal and career development. Please note: You will be required to provide Major Incident support both during normal working hours and outside of hours as part of a rota that operates 24/7. Full training will be provided. Job description Manage and lead the performance of the Products/Services within their remit ensuring alignment to customer expectations and defined targets, and that relevant support functions remain responsive to customer needs. Responsible for leading day to day live service support for the operational running of Products and Services. Provides effective line management by setting clear objectives, supporting development and maintaining regular performance conversations. Acts as the main point of contact for colleagues and stakeholders, ensuring smooth communication and prompt resolution of issues. Oversee day to day activities of junior members of the team and delegate administrative tasks relating to Service Management processes and the wider team. Establish and manage a programme of continual service improvements across the wider support team, ensuring these are aligned to quality management, problem management and resolution profiles, risk management, security policies and procedures, etc. and the identified actions to maintain or improve levels of service are implemented. Ensure Products/Services are delivered to agreed processes and policies. Ensure new and changed Products/Services are sufficiently and safely supported into live service whilst meeting the expectations of customers and service management standards. Provide high quality initial support for all end users, understanding and trying to resolve user issues and queries. Understand user needs and make an initial assessment on the impact/urgency of requests and incidents. Ensure effective management of issues raised on all channels and handle the resulting incidents using agreed incident management processes, procedures and policies. Person specification See selection process for further details. If you would like to learn more about the role, please contact .
Manager, Financial Risk (Assets & Market Entry) page is loaded Manager, Financial Risk (Assets & Market Entry)locations: Lloyd's UK: Londontime type: Full timeposted on: Posted 4 Days Agotime left to apply: End Date: April 18, 2026 (17 days left to apply)job requisition id: R4734Lloyd's is the world's leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market's brightest minds, working together for a braver world.Our role is to inspire courage, so tomorrow's progress isn't limited by today's risks.Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that's more sustainable, resilient and inclusive, you'll find a home at Lloyd's - build a braver future with us.Lloyd's are seeking to recruit x2 Managers within Financial Risk (Assets & Market Entry). Within these roles you will be responsible for ensuring the effective management of the financial risks faced by Lloyd's, with a focus on those impacting the capital or assets of both the Corporation and the wider Lloyd's market. Principal Accountabilities Contribute to the identification and assessment of the financial risks faced by Lloyd's, in particular capital, investment and liquidity risks Provide robust challenge to the capital, investment and liquidity syndicate oversight functions at Lloyd's to ensure a risk-based approach to Lloyd's supervision is adopted and applied in line with Lloyd's overarching oversight framework. Identify and evaluate the material financial and non-financial risks associated with New Entrant applications to the Lloyd's market, including capitalisation, underwriting and investment strategy, liquidity, governance, operational capability and execution risk. Translate this analysis into robust Risk Opinions for senior governance committees, clearly articulating key risk drivers, mitigants and areas of residual uncertainty to inform approval decisions and ongoing oversight. Provide risk input into key Lloyd's strategic finance-led initiatives, including providing formal risk opinions as required to outline potential impacts on the risk profile and control environment Assess forward looking risk landscape and conduct thematic reviews and implement any recommendations or findings in conjunction with relevant Corporation teams Support the validation of Lloyd's Internal Model as required, with particular focus on providing second line challenge and opinion on the Lloyd's Investment Risk Model and Economic Scenario Generator Develop the processes, systems and data analytics that the risk team use to engage with and oversee functions. Help to design frameworks for risk engagement in key strategic decision making (including but not limited to the New Entrant framework, Syndicate Capital Oversight) Supporting the production of regulatory submissions and requests, the ORSA (including the co-ordination of Stress & Scenario testing) and regular risk monitoring and reporting to management, including reporting to the Risk Committee, escalating heightened risks as required Build and maintain excellent relationships with all relevant Corporation departments, including Lloyd's Treasury & Investment Management and Central Finance. Skills, Knowledge and Experience Knowledge of, Risk management, Financial markets and the role of different asset classes in insurers' investment portfolios, Nature of key Financial Risk including capital, investment and liquidity risk, Risk modelling, Solvency II / Solvency UK requirements beneficial and the nature of insurance liabilities Good understanding of the Lloyd's market (beneficial) Build and maintain excellent relationships with all relevant Corporation departments, including Lloyd's Treasury & Investment Management and Central Finance. Breadth of experience of risk management frameworks and methodology with detailed knowledge and experience of Solvency II/UK and current trends in UK regulation Track record of delivery of strategic risk lead initiatives and subject matter authority Evidence of influencing outcomes with senior management in both formal (e.g. committee) and informal settings Experience of investment risks and financial markets Experience in risk and capital modelling including Economic Scenario Generators beneficial Experience in managing senior stakeholders including challenging or unsupportive stakeholders Communicate (in both written and verbal forms) and engage in debate on complex topics. The role will involve the production of analysis reports which must be clear, accurate and easily accessible to both technical experts and those with a more general understanding of risk management. Should be used to working as part of a team, making effective contributions to team meetings and team initiatives and also be able to take ownership of tasks and projects whilst often working remotely and without supervision. Lead and deliver change within areas of responsibility. Role will involve input into strategic initiatives which have long time horizons so the ability to break-down long term projects into shorter term deliverables is critical.Diversity and inclusion are a focus for us - Lloyd's aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development. You can read more about diversity and inclusion on our .We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.Should you require any additional support with your application, or any adjustments, please click the following link; Please note, clicking on this link does not register your application for the vacancy Lloyd's aim is to build a diverse, inclusive environment that reflects the global markets we work in and in which everyone is treated with dignity and respect.We will invest in attracting the best talent to Lloyd's, making sure recruitment is targeted at bringing in the skills we need to evolve.We will develop a talent pipeline that provides us with the key capabilities we will need for the future. To also create a culture in which every employee fulfils their full potential, ensuring that leaders role-model the behaviours we expect in ourselves and others.
Apr 14, 2026
Full time
Manager, Financial Risk (Assets & Market Entry) page is loaded Manager, Financial Risk (Assets & Market Entry)locations: Lloyd's UK: Londontime type: Full timeposted on: Posted 4 Days Agotime left to apply: End Date: April 18, 2026 (17 days left to apply)job requisition id: R4734Lloyd's is the world's leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market's brightest minds, working together for a braver world.Our role is to inspire courage, so tomorrow's progress isn't limited by today's risks.Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that's more sustainable, resilient and inclusive, you'll find a home at Lloyd's - build a braver future with us.Lloyd's are seeking to recruit x2 Managers within Financial Risk (Assets & Market Entry). Within these roles you will be responsible for ensuring the effective management of the financial risks faced by Lloyd's, with a focus on those impacting the capital or assets of both the Corporation and the wider Lloyd's market. Principal Accountabilities Contribute to the identification and assessment of the financial risks faced by Lloyd's, in particular capital, investment and liquidity risks Provide robust challenge to the capital, investment and liquidity syndicate oversight functions at Lloyd's to ensure a risk-based approach to Lloyd's supervision is adopted and applied in line with Lloyd's overarching oversight framework. Identify and evaluate the material financial and non-financial risks associated with New Entrant applications to the Lloyd's market, including capitalisation, underwriting and investment strategy, liquidity, governance, operational capability and execution risk. Translate this analysis into robust Risk Opinions for senior governance committees, clearly articulating key risk drivers, mitigants and areas of residual uncertainty to inform approval decisions and ongoing oversight. Provide risk input into key Lloyd's strategic finance-led initiatives, including providing formal risk opinions as required to outline potential impacts on the risk profile and control environment Assess forward looking risk landscape and conduct thematic reviews and implement any recommendations or findings in conjunction with relevant Corporation teams Support the validation of Lloyd's Internal Model as required, with particular focus on providing second line challenge and opinion on the Lloyd's Investment Risk Model and Economic Scenario Generator Develop the processes, systems and data analytics that the risk team use to engage with and oversee functions. Help to design frameworks for risk engagement in key strategic decision making (including but not limited to the New Entrant framework, Syndicate Capital Oversight) Supporting the production of regulatory submissions and requests, the ORSA (including the co-ordination of Stress & Scenario testing) and regular risk monitoring and reporting to management, including reporting to the Risk Committee, escalating heightened risks as required Build and maintain excellent relationships with all relevant Corporation departments, including Lloyd's Treasury & Investment Management and Central Finance. Skills, Knowledge and Experience Knowledge of, Risk management, Financial markets and the role of different asset classes in insurers' investment portfolios, Nature of key Financial Risk including capital, investment and liquidity risk, Risk modelling, Solvency II / Solvency UK requirements beneficial and the nature of insurance liabilities Good understanding of the Lloyd's market (beneficial) Build and maintain excellent relationships with all relevant Corporation departments, including Lloyd's Treasury & Investment Management and Central Finance. Breadth of experience of risk management frameworks and methodology with detailed knowledge and experience of Solvency II/UK and current trends in UK regulation Track record of delivery of strategic risk lead initiatives and subject matter authority Evidence of influencing outcomes with senior management in both formal (e.g. committee) and informal settings Experience of investment risks and financial markets Experience in risk and capital modelling including Economic Scenario Generators beneficial Experience in managing senior stakeholders including challenging or unsupportive stakeholders Communicate (in both written and verbal forms) and engage in debate on complex topics. The role will involve the production of analysis reports which must be clear, accurate and easily accessible to both technical experts and those with a more general understanding of risk management. Should be used to working as part of a team, making effective contributions to team meetings and team initiatives and also be able to take ownership of tasks and projects whilst often working remotely and without supervision. Lead and deliver change within areas of responsibility. Role will involve input into strategic initiatives which have long time horizons so the ability to break-down long term projects into shorter term deliverables is critical.Diversity and inclusion are a focus for us - Lloyd's aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development. You can read more about diversity and inclusion on our .We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.Should you require any additional support with your application, or any adjustments, please click the following link; Please note, clicking on this link does not register your application for the vacancy Lloyd's aim is to build a diverse, inclusive environment that reflects the global markets we work in and in which everyone is treated with dignity and respect.We will invest in attracting the best talent to Lloyd's, making sure recruitment is targeted at bringing in the skills we need to evolve.We will develop a talent pipeline that provides us with the key capabilities we will need for the future. To also create a culture in which every employee fulfils their full potential, ensuring that leaders role-model the behaviours we expect in ourselves and others.
Location This role may be located in one of the following locations; Blackpool, Manchester or Newcastle. Please find further information on the Corporate hub locations here. Please note that for candidates requesting to work in Newcastle, the role will initially be based at Benton Park View. It will then move to 1 Pilgrim Place in Newcastle city centre by the end of 2027. About the job Job summary Passionate about Service Management, in particular ITIL Service Design? If so, this opportunity could be for you. Positioned within IT Operations, Service Operations Design and Transition work hand in hand to shape the Service Management characteristics of a service or product as a project navigates through delivery. As IT Service Design Manager, you will be experienced in service management and service operation with practical knowledge of service design. You will manage the Service Design "phase" of a new or existing service or product, co-ordinating events and resources ahead of a smooth handover into Service Transition. Service Operations Design is aligned to the ITIL Service Management framework. Therefore, as an IT Service Design Manager, you will work closely with stakeholders across design, architecture, IT Operations and beyond. Job description As IT Service Design Manager, you will: Provides experienced leadership in service management and service operation, using practical knowledge of service design to shape effective services and support continuous improvement. Manage the Service Design "phase" of a new or existing service or product, co-ordinating events and resources ahead of a smooth handover into Service Transition. Liaise with senior stakeholders both within the design community and service operations. Draw together complex and wide ranging data to develop clear, accurate and well evidenced service designs. Take pride in representing service operations and enjoy the challenge of promoting IT Service Design principles. Support in the development and implementation of unit policies, documentation and procedures, to ensure we re-use and optimise IT Service Design methodologies where applicable. Person specification When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below: Experience of working in Service Design to a high standard in a fast-paced environment. Experience of consulting regularly with stakeholders to provide analysis and recommendations. Understanding of ITIL framework with relevant qualifications. Demonstrate ability of working collaboratively across functions and building relationships. If you would like to learn more about the role, please contact .
Apr 14, 2026
Full time
Location This role may be located in one of the following locations; Blackpool, Manchester or Newcastle. Please find further information on the Corporate hub locations here. Please note that for candidates requesting to work in Newcastle, the role will initially be based at Benton Park View. It will then move to 1 Pilgrim Place in Newcastle city centre by the end of 2027. About the job Job summary Passionate about Service Management, in particular ITIL Service Design? If so, this opportunity could be for you. Positioned within IT Operations, Service Operations Design and Transition work hand in hand to shape the Service Management characteristics of a service or product as a project navigates through delivery. As IT Service Design Manager, you will be experienced in service management and service operation with practical knowledge of service design. You will manage the Service Design "phase" of a new or existing service or product, co-ordinating events and resources ahead of a smooth handover into Service Transition. Service Operations Design is aligned to the ITIL Service Management framework. Therefore, as an IT Service Design Manager, you will work closely with stakeholders across design, architecture, IT Operations and beyond. Job description As IT Service Design Manager, you will: Provides experienced leadership in service management and service operation, using practical knowledge of service design to shape effective services and support continuous improvement. Manage the Service Design "phase" of a new or existing service or product, co-ordinating events and resources ahead of a smooth handover into Service Transition. Liaise with senior stakeholders both within the design community and service operations. Draw together complex and wide ranging data to develop clear, accurate and well evidenced service designs. Take pride in representing service operations and enjoy the challenge of promoting IT Service Design principles. Support in the development and implementation of unit policies, documentation and procedures, to ensure we re-use and optimise IT Service Design methodologies where applicable. Person specification When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below: Experience of working in Service Design to a high standard in a fast-paced environment. Experience of consulting regularly with stakeholders to provide analysis and recommendations. Understanding of ITIL framework with relevant qualifications. Demonstrate ability of working collaboratively across functions and building relationships. If you would like to learn more about the role, please contact .
