Service Manager Reports to: Account Manager Location: South East Contract: Full-time Salary: £30,000 About Our Client Our Client is a B Corp-certified cleaning and facilities partner, recognised for professionalism, care, sustainability, and innovation. They deliver services that make a measurable difference for their people, clients, and the planet. Working Hours Full-time, 40 hours per week Typical hours: 09 00 Some flexibility required for early mornings, late evenings, or occasional out-of-hours work depending on operational requirements Role Purpose The Service Manager is responsible for leading site-based teams to deliver safe, effective, and high-quality cleaning services. This role ensures: Sites are fully staffed Staff are properly trained and onboarded All operational and compliance standards are met The Service Manager focuses on team management and site operations, working closely with the Account Manager, who manages client relationships. Key Responsibilities Team Management & Staffing Ensure all sites are fully staffed and arrange cover for absences or vacancies Lead onboarding and induction for new team members, including clearance checks and training Motivate, support, and develop site-based staff Operational Delivery Oversee daily cleaning operations to ensure contract specifications and safety standards are met Ensure availability of cleaning materials, equipment, and, where required, client consumables Address and resolve day-to-day operational issues on site, including health and safety concerns Training & Systems Ensure all staff complete required Uhub training and maintain high compliance Ensure all staff actively use Timegate for attendance and rota management Payroll & Administration Accurately record attendance and hours worked for all staff Upload payroll data and resolve site-level payroll queries Health & Safety & Compliance Promote a zero-harm culture and maintain compliance documentation Conduct regular site checks and address hazards promptly Collaboration & Communication Work closely with the Account Manager to achieve operational and client objectives Communicate updates and key messages clearly to site teams What We re Looking For Proven experience managing site-based teams in a service delivery environment Strong organisational and communication skills Commitment to operational excellence, safety, and compliance
Mar 03, 2026
Full time
Service Manager Reports to: Account Manager Location: South East Contract: Full-time Salary: £30,000 About Our Client Our Client is a B Corp-certified cleaning and facilities partner, recognised for professionalism, care, sustainability, and innovation. They deliver services that make a measurable difference for their people, clients, and the planet. Working Hours Full-time, 40 hours per week Typical hours: 09 00 Some flexibility required for early mornings, late evenings, or occasional out-of-hours work depending on operational requirements Role Purpose The Service Manager is responsible for leading site-based teams to deliver safe, effective, and high-quality cleaning services. This role ensures: Sites are fully staffed Staff are properly trained and onboarded All operational and compliance standards are met The Service Manager focuses on team management and site operations, working closely with the Account Manager, who manages client relationships. Key Responsibilities Team Management & Staffing Ensure all sites are fully staffed and arrange cover for absences or vacancies Lead onboarding and induction for new team members, including clearance checks and training Motivate, support, and develop site-based staff Operational Delivery Oversee daily cleaning operations to ensure contract specifications and safety standards are met Ensure availability of cleaning materials, equipment, and, where required, client consumables Address and resolve day-to-day operational issues on site, including health and safety concerns Training & Systems Ensure all staff complete required Uhub training and maintain high compliance Ensure all staff actively use Timegate for attendance and rota management Payroll & Administration Accurately record attendance and hours worked for all staff Upload payroll data and resolve site-level payroll queries Health & Safety & Compliance Promote a zero-harm culture and maintain compliance documentation Conduct regular site checks and address hazards promptly Collaboration & Communication Work closely with the Account Manager to achieve operational and client objectives Communicate updates and key messages clearly to site teams What We re Looking For Proven experience managing site-based teams in a service delivery environment Strong organisational and communication skills Commitment to operational excellence, safety, and compliance
Our large, public sector, Brighton based client are currently recruiting for an Operations Manager on an initial interim basis. Job purpose To be responsible for health and safety, financial, and procurement related compliance in relation to all hard services contractual functions which includes Heating, Ventilation, Air Conditioning (HVAC) systems, and building services that includes Mechanical & Electrical (M&E), plumbing and drainage, and building fabric across circa 400+ council buildings and assets used by a range of internal and external customers. To lead and develop an in-house contract management and maintenance team, driving continuous improvement to match the changing needs of internal customers and ensuring best value for money outcomes in conjunction with other property related teams. Principal accountabilities Direct line management and accountability for the performance management of an operational team of professionals, leading the provision of Facility Services, delivery and customer relationship management of all relevant traded services providing a core offer of services. To be responsible for specifying, procuring, execution, supervision and monitoring of Building Services contracts across Council sectors e.g. Education, Civic (Public) and Social Care, etc. properties ensuring compliance by contractors and relevant Council staff under the Council Policies and associated legislation for audit purposes and the production of relevant reports for senior management Production of monthly performance reports to senior officers detailing statutory compliance and remedial works status, trends, current business risks and mitigation to demonstrate compliance with legislation and to allow business decisions to be made. To design and specify Building Services activities and works, prepare specifications, schedules of work and schedules of condition. Obtain, appraise and recommend acceptance of tenders, prepare contract documents, drawings, inspect and supervise activities works To supervise and administer contracts in accordance with the Council s standing orders and financial regulations. To be accountable and financially responsible for all related building services management, ensuring that all management including financial processes, are carried out as per Council Policies and associate regulations. Implement and monitor appropriate Building Services management contracts, activities and works, effectively prioritising, produce financial plans and implement and monitor such activities and works. To manage and monitor compliance related disciplines, ensuring all systems are compliant according to policies and regulations. To manage and monitor the ongoing service delivery of Building Services to ensure the needs of the Council and Department are met in the most efficient and cost-efficient manner while securing sustainability. Working closely and collaboratively with Health, Safety, Wellbeing and Building Services colleagues and other internal and external key stakeholders securing continuous improvement in Building Services Management. Provide technical advice to and liaise with all relevant colleagues and teams to ensure a collaborative approach to finding sustainable and cost effective solutions whilst utilising new technological and equipment opportunities. To ensure comprehensive Building Services related records are maintained and stored appropriately to comply with all Health, Safety, Wellbeing, procurement, legal, financial and insurance legislative requirements and to enable pro-active information sharing and facilitate strategic decision making. To construct, implement and conduct a regular programme of audits of contract provider service quality, evidencing value for money and relevant Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) in line with council policies and relevant procurement legislation, ensuring the implementation of any improvements required in service delivery, and to negotiate any evidenced KPI and Service Level Agreements (SLAs) financial penalties that might result from the audits. Person specification Knowledge and understanding of sustainability, carbon reduction and circular economy and how these can be applied in Facilities and building management. Degree or appropriate technical qualification at a higher level, such as BTECH HNC/HND in a Facilities or Building Services related discipline or equivalent experience Membership to an appropriate professional body such as IWFM; IFMA ; MRICS; CABE; CIBSE ; MCIOB, ICE or similar or equivalent experience NEBOSH general certificate or equivalent experience Excellent knowledge of all relevant UK Health & Safety legislation. If you feel you have the right skills and experience, please apply straight away!
Mar 03, 2026
Contractor
Our large, public sector, Brighton based client are currently recruiting for an Operations Manager on an initial interim basis. Job purpose To be responsible for health and safety, financial, and procurement related compliance in relation to all hard services contractual functions which includes Heating, Ventilation, Air Conditioning (HVAC) systems, and building services that includes Mechanical & Electrical (M&E), plumbing and drainage, and building fabric across circa 400+ council buildings and assets used by a range of internal and external customers. To lead and develop an in-house contract management and maintenance team, driving continuous improvement to match the changing needs of internal customers and ensuring best value for money outcomes in conjunction with other property related teams. Principal accountabilities Direct line management and accountability for the performance management of an operational team of professionals, leading the provision of Facility Services, delivery and customer relationship management of all relevant traded services providing a core offer of services. To be responsible for specifying, procuring, execution, supervision and monitoring of Building Services contracts across Council sectors e.g. Education, Civic (Public) and Social Care, etc. properties ensuring compliance by contractors and relevant Council staff under the Council Policies and associated legislation for audit purposes and the production of relevant reports for senior management Production of monthly performance reports to senior officers detailing statutory compliance and remedial works status, trends, current business risks and mitigation to demonstrate compliance with legislation and to allow business decisions to be made. To design and specify Building Services activities and works, prepare specifications, schedules of work and schedules of condition. Obtain, appraise and recommend acceptance of tenders, prepare contract documents, drawings, inspect and supervise activities works To supervise and administer contracts in accordance with the Council s standing orders and financial regulations. To be accountable and financially responsible for all related building services management, ensuring that all management including financial processes, are carried out as per Council Policies and associate regulations. Implement and monitor appropriate Building Services management contracts, activities and works, effectively prioritising, produce financial plans and implement and monitor such activities and works. To manage and monitor compliance related disciplines, ensuring all systems are compliant according to policies and regulations. To manage and monitor the ongoing service delivery of Building Services to ensure the needs of the Council and Department are met in the most efficient and cost-efficient manner while securing sustainability. Working closely and collaboratively with Health, Safety, Wellbeing and Building Services colleagues and other internal and external key stakeholders securing continuous improvement in Building Services Management. Provide technical advice to and liaise with all relevant colleagues and teams to ensure a collaborative approach to finding sustainable and cost effective solutions whilst utilising new technological and equipment opportunities. To ensure comprehensive Building Services related records are maintained and stored appropriately to comply with all Health, Safety, Wellbeing, procurement, legal, financial and insurance legislative requirements and to enable pro-active information sharing and facilitate strategic decision making. To construct, implement and conduct a regular programme of audits of contract provider service quality, evidencing value for money and relevant Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) in line with council policies and relevant procurement legislation, ensuring the implementation of any improvements required in service delivery, and to negotiate any evidenced KPI and Service Level Agreements (SLAs) financial penalties that might result from the audits. Person specification Knowledge and understanding of sustainability, carbon reduction and circular economy and how these can be applied in Facilities and building management. Degree or appropriate technical qualification at a higher level, such as BTECH HNC/HND in a Facilities or Building Services related discipline or equivalent experience Membership to an appropriate professional body such as IWFM; IFMA ; MRICS; CABE; CIBSE ; MCIOB, ICE or similar or equivalent experience NEBOSH general certificate or equivalent experience Excellent knowledge of all relevant UK Health & Safety legislation. If you feel you have the right skills and experience, please apply straight away!
About The Role Location: London Salary: £58,000 per annum Hours: Monday to Friday, 08:00 to 17:00, with flexibility for evenings and weekends. Atlas is looking for a Senior Operations Manager to lead and oversee the daytime cleaning operations at a prestigious client site. This role is responsible for ensuring operational efficiency, maintaining the highest cleaning standards, and fostering a strong culture of compliance and customer satisfaction. As the second-in-command for daytime operations, the role requires strong leadership, strategic planning, and a focus on continuous improvement to drive exceptional service delivery. Key Responsibilities Oversee all cleaning operations during the 6 AM - 3 PM shift, ensuring efficiency and quality. Lead and manage a team of supervisors and managers, providing direction, training, and performance feedback. Conduct regular audits and quality checks, addressing any service gaps. Ensure full compliance with health and safety regulations, including the proper use of cleaning chemicals and equipment. Drive continuous improvement initiatives, working with senior leadership to implement best practices. Foster strong customer relationships, responding promptly to requests and concerns. Maintain clear and effective communication with the Account Director and other stakeholders to ensure seamless coordination. Proactively identify and resolve operational challenges, minimizing service disruptions. Provide regular performance reports, offering insights on staffing, quality control, and customer feedback. About You We are looking for a strategic and hands on leader with a background in cleaning operations, facilities management, or a related field. If you thrive in a fast paced environment and excel at team leadership, problem solving, and quality assurance, we encourage you to apply. Qualifications and Attributes Proven experience in senior operations management within cleaning or facilities management. Strong team leadership and staff development skills. Experience conducting audits and implementing quality control measures. Knowledge of health and safety compliance within a cleaning environment. Ability to identify operational efficiencies and drive process improvements. Strong communication and stakeholder management skills. Results driven approach with a focus on service excellence. About The Company Atlas is a family of people drawn together by a passion for creating happiness in others. Founded in 1986 and 100% owned by our employees, Atlas is one of the fastest growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies. Our success is built on passion, commitment and a collaborative culture. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values. For those committed to living them alongside us, there is no better place to work. Equal Opportunities Employer Atlas commits to be an Equal Opportunities Employer and strives to ensure that no employee or job applicant receives less favourable treatment or is placed at a disadvantage by imposed conditions or requirements which cannot be justified because of a protected characteristic.
Mar 02, 2026
Full time
About The Role Location: London Salary: £58,000 per annum Hours: Monday to Friday, 08:00 to 17:00, with flexibility for evenings and weekends. Atlas is looking for a Senior Operations Manager to lead and oversee the daytime cleaning operations at a prestigious client site. This role is responsible for ensuring operational efficiency, maintaining the highest cleaning standards, and fostering a strong culture of compliance and customer satisfaction. As the second-in-command for daytime operations, the role requires strong leadership, strategic planning, and a focus on continuous improvement to drive exceptional service delivery. Key Responsibilities Oversee all cleaning operations during the 6 AM - 3 PM shift, ensuring efficiency and quality. Lead and manage a team of supervisors and managers, providing direction, training, and performance feedback. Conduct regular audits and quality checks, addressing any service gaps. Ensure full compliance with health and safety regulations, including the proper use of cleaning chemicals and equipment. Drive continuous improvement initiatives, working with senior leadership to implement best practices. Foster strong customer relationships, responding promptly to requests and concerns. Maintain clear and effective communication with the Account Director and other stakeholders to ensure seamless coordination. Proactively identify and resolve operational challenges, minimizing service disruptions. Provide regular performance reports, offering insights on staffing, quality control, and customer feedback. About You We are looking for a strategic and hands on leader with a background in cleaning operations, facilities management, or a related field. If you thrive in a fast paced environment and excel at team leadership, problem solving, and quality assurance, we encourage you to apply. Qualifications and Attributes Proven experience in senior operations management within cleaning or facilities management. Strong team leadership and staff development skills. Experience conducting audits and implementing quality control measures. Knowledge of health and safety compliance within a cleaning environment. Ability to identify operational efficiencies and drive process improvements. Strong communication and stakeholder management skills. Results driven approach with a focus on service excellence. About The Company Atlas is a family of people drawn together by a passion for creating happiness in others. Founded in 1986 and 100% owned by our employees, Atlas is one of the fastest growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies. Our success is built on passion, commitment and a collaborative culture. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values. For those committed to living them alongside us, there is no better place to work. Equal Opportunities Employer Atlas commits to be an Equal Opportunities Employer and strives to ensure that no employee or job applicant receives less favourable treatment or is placed at a disadvantage by imposed conditions or requirements which cannot be justified because of a protected characteristic.
Head of Operations - College of Social Sciences - 106721 - Grade 8 United Kingdom Be the First to Apply Job Description College of Social Sciences Location: University of Birmingham, Edgbaston, Birmingham UK Full time starting salary is normally in the range £47,389 to £56,535 with potential progression once in post to £63,606 Grade: 8 Full Time, Fixed Term contract up to June 2027 Closing date: 10th February 2026 Interview date:24th February 2026 This role is also open as an internal secondment opportunity which would need to be agreed by your current line manager. Previous applicants need not apply. Our offer to you People are at the heart of what we are and do. The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, andweare equally proud to be recognised as a leading global university.We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success. We are committed to helping the people who work here todevelopthrough our sector-leading Birmingham Professional programmewhichprovides allprofessionalservices staff with development opportunities and the encouragement to reach their full potential.With almost 5,000professionalservices jobs in a wide-range of functionsin Edgbaston andin our campus inDubai, there are plenty of opportunities foryou to be able to develop yourcareer at the University. We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate.We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are,and how we work. Supporting our people to achieve a healthy work/life balance is important both to our employees andtothe success of the University and, depending on the role, we offer avarietyof flexible working arrangements. We therefore welcome discussions on all forms of flexible working.In addition, you will receive a generous package of benefits including 40 dayspaid holidaya year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries. The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site.On campus we have a state-of-the-art sports centre with pool, shops,places to eat and drink,our own art gallery, museum and botanical gardens. Based across our world-class campuses in Birmingham and Dubai, the College of Social Sciences (CoSS) is a global, diverse, and inclusive community of currently more than 12,500 students, 900 academics, and 300professional services staff. We are committed to our strategic goal of driving social change for a fairer and more sustainable world. Our staff and students benefit from being in communities with rich cultures and contribute to the regional and global workforce and economy. Our four schools - Business, Education, Government, and Social Policy and Society - are in the vanguard of innovative and impactful research and teaching across social science. This role would be based in the School of Social Policy and Society. The School delivers a suite of undergraduate, postgraduate, professional, and executive education programmes to a diverse and international student population. We undertake research that matters, collaborating with our research partners from the private, public and third sectors from across the world. Role Summary The Head of Operations (HoOp) plays a key role in supporting the Head of School to deliver on University, College and School strategy. The role balances strategic thinking with delivering operational excellence through leadership of the professional services teams, frequently requiring the post-holder to translate complex strategy into operational plans. Reporting into the College Director of Operations HoOps are key members of the School Strategic Management team, College Professional Services Strategic Leadership Team (PSSLT), and College Management Network. The HoOp role is a College role, based locally within a School, and part of a team of senior professional services leads within the College.Flexibility is a key aspect of this position, with occasional cover and support to other Schools within the College based on operational demand and business need The HoOp will be required to work strategically with excellent communication and leadership skills, significant operational experience, and a commitment to continuous improvement of excellent service delivery through a collaborative and inclusive approach. Main Duties Leadership Provide the Head of School with exceptional leadership support in order to ensure both the School's strategic and operational priorities are delivered to a high standard. Work effectively with the School's Senior Management Team (SMT), translating strategy into practice, and ensuring clear communication or the School's priorities to professional services teams. Lead and manage professional services staff in the school to ensure effective, positive working relationships at all levels, both directly and through working with interim and matrix managers. Lead staff through periods of change, communicating a clear and positive vision and acting as a role model. Ongoing development and support for direct reports through coaching and training, both formal and informal. Developing teams that consistently embody and demonstrate the University values, and an ability to lead by example. Working with senior Professional Services colleagues across the College, lead on the continuous improvement of operational service delivery. Strategic and Operational Work in partnership with College Business Partners (as appropriate) to support the Head of School, in developing the School's Strategy in the context of the CoSS 2030 and the University Strategic Framework. Engagement with strategic initiatives, including with external partners, ensuring that the required professional services contribution is made. Work as part of the College Professional Services Strategic Leadership Team to provide a critical link between University Professional Services, College and School. Balance local needs with overarching University and College objectives and ensure that practices are aligned wherever possible, ensuring the delivery of an outstanding student and academic experience. Work closely with the College Finance Team, Head of School to understand the school's operational budget and support in year financial planning processes Oversee the School Operations Team's day-to-day management of operations within the School, including facilities management, security, maintenance, administrative services and ensuring that the School has appropriate health and safety procedures in place. Governance and Compliance Support the Head of School in ensuring that the School has robust governance and decision making structures that are fully aligned with those at College and University level. Lead role in understanding requirements for compliance with accreditation and regulatory bodies as relevant to the School, and responsibility for operational aspects. Ensure that the School's committees are supported to a high standard and ensure that decisions made are communicated and followed up as appropriate. To take the lead on ensuring that the School complies with University Regulations, all other University policies, procedures and guidelines, relevant legislation. HR Management Ensure appropriate HR strategies and procedures are in place for school members of staff to include induction, succession planning, training and development, performance management and review and reward mechanisms, working with College HR staff as appropriate to ensure compliance with University policy and procedures and relevant legislation. Recruit, train, and supervise professional services staff, promoting professional development and high performance. Conduct regular performance reviews and address staff concerns. Lead School HR processes by liaising with internal colleagues and external stakeholders, managing staffing requests, drafting business cases (CPAG) and job descriptions, and overseeing fixed-term contract staff activities in partnership with HR. Technology and Innovation Utilise technology to enhance operational efficiency and service delivery, including automation. Oversee the implementation of new systems and processes. Equity, Diversity and Belonging Actively promote equality, diversity and belongingacting as a role model and fostering an inclusive working culture Citizenship and collaboration Develop effective working relationships with the other Heads of Operations and professional services colleagues across the University. Take on projects as requested by the College Director of Operations for the benefit of the wider College and University. As a Birmingham Professional at the University of Birmingham, you are expected to support key university activities and projects, for example, graduations, confirmation and clearing, and other key events and to work flexibly across the University if required. This role may require occasional reassignment to other Schools based on operational demand and business need. . click apply for full job details
Mar 02, 2026
Full time
Head of Operations - College of Social Sciences - 106721 - Grade 8 United Kingdom Be the First to Apply Job Description College of Social Sciences Location: University of Birmingham, Edgbaston, Birmingham UK Full time starting salary is normally in the range £47,389 to £56,535 with potential progression once in post to £63,606 Grade: 8 Full Time, Fixed Term contract up to June 2027 Closing date: 10th February 2026 Interview date:24th February 2026 This role is also open as an internal secondment opportunity which would need to be agreed by your current line manager. Previous applicants need not apply. Our offer to you People are at the heart of what we are and do. The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, andweare equally proud to be recognised as a leading global university.We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success. We are committed to helping the people who work here todevelopthrough our sector-leading Birmingham Professional programmewhichprovides allprofessionalservices staff with development opportunities and the encouragement to reach their full potential.With almost 5,000professionalservices jobs in a wide-range of functionsin Edgbaston andin our campus inDubai, there are plenty of opportunities foryou to be able to develop yourcareer at the University. We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate.We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are,and how we work. Supporting our people to achieve a healthy work/life balance is important both to our employees andtothe success of the University and, depending on the role, we offer avarietyof flexible working arrangements. We therefore welcome discussions on all forms of flexible working.In addition, you will receive a generous package of benefits including 40 dayspaid holidaya year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries. The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site.On campus we have a state-of-the-art sports centre with pool, shops,places to eat and drink,our own art gallery, museum and botanical gardens. Based across our world-class campuses in Birmingham and Dubai, the College of Social Sciences (CoSS) is a global, diverse, and inclusive community of currently more than 12,500 students, 900 academics, and 300professional services staff. We are committed to our strategic goal of driving social change for a fairer and more sustainable world. Our staff and students benefit from being in communities with rich cultures and contribute to the regional and global workforce and economy. Our four schools - Business, Education, Government, and Social Policy and Society - are in the vanguard of innovative and impactful research and teaching across social science. This role would be based in the School of Social Policy and Society. The School delivers a suite of undergraduate, postgraduate, professional, and executive education programmes to a diverse and international student population. We undertake research that matters, collaborating with our research partners from the private, public and third sectors from across the world. Role Summary The Head of Operations (HoOp) plays a key role in supporting the Head of School to deliver on University, College and School strategy. The role balances strategic thinking with delivering operational excellence through leadership of the professional services teams, frequently requiring the post-holder to translate complex strategy into operational plans. Reporting into the College Director of Operations HoOps are key members of the School Strategic Management team, College Professional Services Strategic Leadership Team (PSSLT), and College Management Network. The HoOp role is a College role, based locally within a School, and part of a team of senior professional services leads within the College.Flexibility is a key aspect of this position, with occasional cover and support to other Schools within the College based on operational demand and business need The HoOp will be required to work strategically with excellent communication and leadership skills, significant operational experience, and a commitment to continuous improvement of excellent service delivery through a collaborative and inclusive approach. Main Duties Leadership Provide the Head of School with exceptional leadership support in order to ensure both the School's strategic and operational priorities are delivered to a high standard. Work effectively with the School's Senior Management Team (SMT), translating strategy into practice, and ensuring clear communication or the School's priorities to professional services teams. Lead and manage professional services staff in the school to ensure effective, positive working relationships at all levels, both directly and through working with interim and matrix managers. Lead staff through periods of change, communicating a clear and positive vision and acting as a role model. Ongoing development and support for direct reports through coaching and training, both formal and informal. Developing teams that consistently embody and demonstrate the University values, and an ability to lead by example. Working with senior Professional Services colleagues across the College, lead on the continuous improvement of operational service delivery. Strategic and Operational Work in partnership with College Business Partners (as appropriate) to support the Head of School, in developing the School's Strategy in the context of the CoSS 2030 and the University Strategic Framework. Engagement with strategic initiatives, including with external partners, ensuring that the required professional services contribution is made. Work as part of the College Professional Services Strategic Leadership Team to provide a critical link between University Professional Services, College and School. Balance local needs with overarching University and College objectives and ensure that practices are aligned wherever possible, ensuring the delivery of an outstanding student and academic experience. Work closely with the College Finance Team, Head of School to understand the school's operational budget and support in year financial planning processes Oversee the School Operations Team's day-to-day management of operations within the School, including facilities management, security, maintenance, administrative services and ensuring that the School has appropriate health and safety procedures in place. Governance and Compliance Support the Head of School in ensuring that the School has robust governance and decision making structures that are fully aligned with those at College and University level. Lead role in understanding requirements for compliance with accreditation and regulatory bodies as relevant to the School, and responsibility for operational aspects. Ensure that the School's committees are supported to a high standard and ensure that decisions made are communicated and followed up as appropriate. To take the lead on ensuring that the School complies with University Regulations, all other University policies, procedures and guidelines, relevant legislation. HR Management Ensure appropriate HR strategies and procedures are in place for school members of staff to include induction, succession planning, training and development, performance management and review and reward mechanisms, working with College HR staff as appropriate to ensure compliance with University policy and procedures and relevant legislation. Recruit, train, and supervise professional services staff, promoting professional development and high performance. Conduct regular performance reviews and address staff concerns. Lead School HR processes by liaising with internal colleagues and external stakeholders, managing staffing requests, drafting business cases (CPAG) and job descriptions, and overseeing fixed-term contract staff activities in partnership with HR. Technology and Innovation Utilise technology to enhance operational efficiency and service delivery, including automation. Oversee the implementation of new systems and processes. Equity, Diversity and Belonging Actively promote equality, diversity and belongingacting as a role model and fostering an inclusive working culture Citizenship and collaboration Develop effective working relationships with the other Heads of Operations and professional services colleagues across the University. Take on projects as requested by the College Director of Operations for the benefit of the wider College and University. As a Birmingham Professional at the University of Birmingham, you are expected to support key university activities and projects, for example, graduations, confirmation and clearing, and other key events and to work flexibly across the University if required. This role may require occasional reassignment to other Schools based on operational demand and business need. . click apply for full job details
Founded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT and X-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With offices and facilities across the U.S., Europe, the Middle East, and the Asia-Pacific, Shield AI's technology actively supports operations worldwide. For more information, visit . Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description We are seeking a detail-oriented and highly motivated Contracts Manager to join our team supporting government procurements, direct commercial sales and international defense acquisition programs. In this role, you will be responsible for ensuring commercial compliance, contract integrity and strategic risk management across the full contract lifecycle. The manager will lead the preparation, negotiation, and management of contracts to ensure compliance with government regulations and company policies. Projects you might work on Helping the business development team drive customer growth by working to execute both new and existing contracts. Drafting Memorandums of Understanding, Teaming Agreements, Non-Disclosure Agreements, Statements of Work and Requests for Proposals. Draft, review and negotiate commercial and government contract terms, licenses and framework agreements. Administration of large contracts and lead key negotiations. Collaboration with internal teams to align transactions with Shield AI strategic objectives. Alert Counsel when identifying risks and compliance with various regulations. What you'll do Draft, review, and negotiate contracts, subcontracts, and other agreements to ensure compliance with legal and regulatory requirements. Administer contracts, including monitoring performance, ensuring compliance, and managing modifications or amendments. Analyze contract terms and conditions to identify risks and recommend mitigating strategies. Serve as the primary point of contact for contractual matters with clients, subcontractors, and internal stakeholders. Ensure timely and accurate reporting and documentation of contract-related activities. Collaborate with legal, finance, and project teams to address contractual issues and resolve disputes. Coordinate with Legal, Trade Compliance, and Security on export authorizations, technology transfer and international regulatory issues. Manage, draft and negotiate intellectual property (IP) terms in contracts, including licensing, data rights, technology transfer and joint development agreements. Support proposal development, including preparing relevant contract documentation and other supporting documents necessary for submitting a compliant proposal. Maintain organized records of all contract-related documentation. Required qualifications Bachelor's degree in Business, Law, International Relations, or a related field. 7 - 10 years of experience in government contracting, defense acquisition or international commercial contracting. Experience negotiating complex terms and conditions and managing government or commercial contracts across Europe. Strong negotiation skills and experience managing high-value, complex contracts. Solid understanding of European contract law principles and cross border transactions. Exceptional organizational skills and attention to detail. Ability to work independently as well as support multiple stakeholders in a rapid pace environment. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Understanding of UK Procurement Act 2023 and/or other country specific international acquisition regulations. Preferred qualifications Experience working in a multination or high growth environment. Masters Degree in Business or a related field. Demonstrated expertise with MoD/DE&S procurement frameworks. Certification in Contracts Management (e.g., CPCM, CFCM, or similar) Experience with software licensing instruments. £78,000 - £116,000 a year Our international teammates receive a comprehensive total rewards package aligned to your country office location. For full details on compensation and benefits, please consult your talent acquisition partner.
Mar 02, 2026
Full time
Founded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT and X-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With offices and facilities across the U.S., Europe, the Middle East, and the Asia-Pacific, Shield AI's technology actively supports operations worldwide. For more information, visit . Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description We are seeking a detail-oriented and highly motivated Contracts Manager to join our team supporting government procurements, direct commercial sales and international defense acquisition programs. In this role, you will be responsible for ensuring commercial compliance, contract integrity and strategic risk management across the full contract lifecycle. The manager will lead the preparation, negotiation, and management of contracts to ensure compliance with government regulations and company policies. Projects you might work on Helping the business development team drive customer growth by working to execute both new and existing contracts. Drafting Memorandums of Understanding, Teaming Agreements, Non-Disclosure Agreements, Statements of Work and Requests for Proposals. Draft, review and negotiate commercial and government contract terms, licenses and framework agreements. Administration of large contracts and lead key negotiations. Collaboration with internal teams to align transactions with Shield AI strategic objectives. Alert Counsel when identifying risks and compliance with various regulations. What you'll do Draft, review, and negotiate contracts, subcontracts, and other agreements to ensure compliance with legal and regulatory requirements. Administer contracts, including monitoring performance, ensuring compliance, and managing modifications or amendments. Analyze contract terms and conditions to identify risks and recommend mitigating strategies. Serve as the primary point of contact for contractual matters with clients, subcontractors, and internal stakeholders. Ensure timely and accurate reporting and documentation of contract-related activities. Collaborate with legal, finance, and project teams to address contractual issues and resolve disputes. Coordinate with Legal, Trade Compliance, and Security on export authorizations, technology transfer and international regulatory issues. Manage, draft and negotiate intellectual property (IP) terms in contracts, including licensing, data rights, technology transfer and joint development agreements. Support proposal development, including preparing relevant contract documentation and other supporting documents necessary for submitting a compliant proposal. Maintain organized records of all contract-related documentation. Required qualifications Bachelor's degree in Business, Law, International Relations, or a related field. 7 - 10 years of experience in government contracting, defense acquisition or international commercial contracting. Experience negotiating complex terms and conditions and managing government or commercial contracts across Europe. Strong negotiation skills and experience managing high-value, complex contracts. Solid understanding of European contract law principles and cross border transactions. Exceptional organizational skills and attention to detail. Ability to work independently as well as support multiple stakeholders in a rapid pace environment. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Understanding of UK Procurement Act 2023 and/or other country specific international acquisition regulations. Preferred qualifications Experience working in a multination or high growth environment. Masters Degree in Business or a related field. Demonstrated expertise with MoD/DE&S procurement frameworks. Certification in Contracts Management (e.g., CPCM, CFCM, or similar) Experience with software licensing instruments. £78,000 - £116,000 a year Our international teammates receive a comprehensive total rewards package aligned to your country office location. For full details on compensation and benefits, please consult your talent acquisition partner.
PLEASE MENTION GREENJOBS WHEN RESPONDING TO THIS CAREER OPPORTUNITY Job Title: Water Quality Science Manager Salary: To £55,000 depending on experience Location: Cambridge/Walsall Travel: Required across both regions Looking for a role where your expertise truly makes a difference? As Water Quality Science Manager , you ll lead a skilled team ensuring millions of people across South Staffs and Cambridge enjoy safe, high quality drinking water every day. You ll combine technical leadership with hands on operational oversight, driving compliance, innovation, and resilience across treatment works, reservoirs, and distribution networks. The Role: This role ensures the delivery of safe, high-quality drinking water across treatment works, storage assets, and distribution networks in both South Staffs and Cambridge. The Water Quality Science Manager provides technical leadership and operational oversight to maintain compliance with regulatory standards and company policies, while driving continuous improvement in resilience, performance, and customer outcomes. Key Responsibilities Ensure continuous compliance with all regulatory and company water quality standards across treatment works, reservoirs, and distribution networks Lead, develop, and motivate the water quality team to deliver high performance and professional growth Optimise treatment processes, storage facilities, and network water quality controls Manage budgets, contracts, and capital projects to achieve value for money and continuous improvement Support Drinking Water Safety Plans (DWSPs) by reviewing water quality risks across assets and networks Provide clear technical leadership and advice to stakeholders to support operational and strategic decision-making Oversee investigations into water quality events, ensuring timely resolution and prevention of recurrence Develop and maintain effective monitoring, reporting, and auditing systems to support data-driven decisions Represent the company with regulators, public health authorities, and industry partners to influence and promote best practice Foster collaboration across Operations, Capital Delivery, and Asset Management to improve resilience and customer outcomes What You'll Need: Essential Graduate/HND in a relevant scientific discipline Previous experience in the water industry Knowledge of risk assessments and regulatory compliance (particularly DWI) Strong management and leadership skills Excellent communication skills across all levels PC literacy Full valid driving licence Ability to carry out site audits Desirable Qualification in a water industry-related discipline Experience of water industry processes from source to tap Knowledge of water quality and water fitting regulations What You ll Get in Return: A competitive salary plus benefits. 25 days holiday + bank holidays. Company pension with employer contributions. 24-hour helpline providing free and confidential advice to you and your family on financial, legal, marital, and health matters. Eyecare vouchers via Specsavers. Employee Assistance Programme (EAP). 24/7 remote GP access. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Mar 02, 2026
Full time
PLEASE MENTION GREENJOBS WHEN RESPONDING TO THIS CAREER OPPORTUNITY Job Title: Water Quality Science Manager Salary: To £55,000 depending on experience Location: Cambridge/Walsall Travel: Required across both regions Looking for a role where your expertise truly makes a difference? As Water Quality Science Manager , you ll lead a skilled team ensuring millions of people across South Staffs and Cambridge enjoy safe, high quality drinking water every day. You ll combine technical leadership with hands on operational oversight, driving compliance, innovation, and resilience across treatment works, reservoirs, and distribution networks. The Role: This role ensures the delivery of safe, high-quality drinking water across treatment works, storage assets, and distribution networks in both South Staffs and Cambridge. The Water Quality Science Manager provides technical leadership and operational oversight to maintain compliance with regulatory standards and company policies, while driving continuous improvement in resilience, performance, and customer outcomes. Key Responsibilities Ensure continuous compliance with all regulatory and company water quality standards across treatment works, reservoirs, and distribution networks Lead, develop, and motivate the water quality team to deliver high performance and professional growth Optimise treatment processes, storage facilities, and network water quality controls Manage budgets, contracts, and capital projects to achieve value for money and continuous improvement Support Drinking Water Safety Plans (DWSPs) by reviewing water quality risks across assets and networks Provide clear technical leadership and advice to stakeholders to support operational and strategic decision-making Oversee investigations into water quality events, ensuring timely resolution and prevention of recurrence Develop and maintain effective monitoring, reporting, and auditing systems to support data-driven decisions Represent the company with regulators, public health authorities, and industry partners to influence and promote best practice Foster collaboration across Operations, Capital Delivery, and Asset Management to improve resilience and customer outcomes What You'll Need: Essential Graduate/HND in a relevant scientific discipline Previous experience in the water industry Knowledge of risk assessments and regulatory compliance (particularly DWI) Strong management and leadership skills Excellent communication skills across all levels PC literacy Full valid driving licence Ability to carry out site audits Desirable Qualification in a water industry-related discipline Experience of water industry processes from source to tap Knowledge of water quality and water fitting regulations What You ll Get in Return: A competitive salary plus benefits. 25 days holiday + bank holidays. Company pension with employer contributions. 24-hour helpline providing free and confidential advice to you and your family on financial, legal, marital, and health matters. Eyecare vouchers via Specsavers. Employee Assistance Programme (EAP). 24/7 remote GP access. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Are you a building services engineer or a facilities manager with a technical background? Would you be interested in a change in career? We are looking for individuals from a facilities background who would be interested in working on the consultancy side. You would be involved in asset registers, asset verification, identifying condition of plant and compliance audits. TSA are currently recruiting a M&E Surveyor to work for an owner operated building services consultancy with offices across the UK. The client themselves are a Building Services consultancy that have a natural split in the business of M&E Asset Surveys and Design/Project based work. Due to a large growth their national asset management team they are looking to recruit an individual to assist in the delivery of M&E Condition Surveys, with their current workload spread across education, healthcare, PFI and council portfolio works. They are looking to recruit someone at an intermediate/senior level, this person will be expected to be qualified and proficient, with a good overall knowledge within building services engineering, they will need to communicate effectively and will need to be able to perform their own surveys as part of a team. It would be ideal for the individual to have awareness of asset registers, contract mobilisations, CAFM systems, and recognised maintenance standards such as SFG20. The successful individual will be working as part of a team responsible for logging, tagging and creating condition reports for all mechanical and electrical assets within a variety of environments. If this is of interest, please apply ASAP as we are currently shortlisting for this role.
Mar 02, 2026
Full time
Are you a building services engineer or a facilities manager with a technical background? Would you be interested in a change in career? We are looking for individuals from a facilities background who would be interested in working on the consultancy side. You would be involved in asset registers, asset verification, identifying condition of plant and compliance audits. TSA are currently recruiting a M&E Surveyor to work for an owner operated building services consultancy with offices across the UK. The client themselves are a Building Services consultancy that have a natural split in the business of M&E Asset Surveys and Design/Project based work. Due to a large growth their national asset management team they are looking to recruit an individual to assist in the delivery of M&E Condition Surveys, with their current workload spread across education, healthcare, PFI and council portfolio works. They are looking to recruit someone at an intermediate/senior level, this person will be expected to be qualified and proficient, with a good overall knowledge within building services engineering, they will need to communicate effectively and will need to be able to perform their own surveys as part of a team. It would be ideal for the individual to have awareness of asset registers, contract mobilisations, CAFM systems, and recognised maintenance standards such as SFG20. The successful individual will be working as part of a team responsible for logging, tagging and creating condition reports for all mechanical and electrical assets within a variety of environments. If this is of interest, please apply ASAP as we are currently shortlisting for this role.
About SMART SMART Managed Solutions is a leading provider of integrated FM and Engineering services , delivering innovative solutions to maintain and optimize critical infrastructure for clients across multiple sectors. Our success depends on a highly skilled workforce capable of meeting complex technical and compliance requirements. Role Purpose The Learning & Development Manager will design and implement a robust training architecture that supports technical excellence and compliance within the FM and Engineering environment. This role ensures our Management teams, engineers, contract support, helpdesk teams, and service partners have the skills and knowledge to deliver exceptional service while meeting industry standards and client expectations. Key Responsibilities Develop a comprehensive L&D framework tailored to FM and engineering operations. Align training programs with compliance requirements, health & safety standards, and technical certifications. Manage and optimize the LMS platform for technical and soft skills training. Ensure accurate data imports, course tracking, and reporting for audits and client reviews Conduct skill gap assessments for engineering teams and FM service staff. Build structured development plans to support career progression and technical competency. Work closely with the People Director & Head of Talent Acquisition to align L&D initiatives with recruitment and retention strategies. Partner with operational managers to ensure training meets client contract requirements and SLA commitments. Analyze training data to measure effectiveness and compliance. Provide insights to improve KPIs, SLAs, and workforce capability. Introduce new learning technologies and methods for technical training Support implementation of best practices and future-focused initiatives in FM and engineering training. Skills & Experience Proven experience in L&D management within Facilities Management or Engineering sectors . Strong knowledge of LMS platforms and digital learning tools. Understanding of compliance frameworks, technical certifications, and health & safety standards. Ability to design and deliver impactful training programs for technical and operational roles. Excellent communication and stakeholder management skills.
Mar 02, 2026
Full time
About SMART SMART Managed Solutions is a leading provider of integrated FM and Engineering services , delivering innovative solutions to maintain and optimize critical infrastructure for clients across multiple sectors. Our success depends on a highly skilled workforce capable of meeting complex technical and compliance requirements. Role Purpose The Learning & Development Manager will design and implement a robust training architecture that supports technical excellence and compliance within the FM and Engineering environment. This role ensures our Management teams, engineers, contract support, helpdesk teams, and service partners have the skills and knowledge to deliver exceptional service while meeting industry standards and client expectations. Key Responsibilities Develop a comprehensive L&D framework tailored to FM and engineering operations. Align training programs with compliance requirements, health & safety standards, and technical certifications. Manage and optimize the LMS platform for technical and soft skills training. Ensure accurate data imports, course tracking, and reporting for audits and client reviews Conduct skill gap assessments for engineering teams and FM service staff. Build structured development plans to support career progression and technical competency. Work closely with the People Director & Head of Talent Acquisition to align L&D initiatives with recruitment and retention strategies. Partner with operational managers to ensure training meets client contract requirements and SLA commitments. Analyze training data to measure effectiveness and compliance. Provide insights to improve KPIs, SLAs, and workforce capability. Introduce new learning technologies and methods for technical training Support implementation of best practices and future-focused initiatives in FM and engineering training. Skills & Experience Proven experience in L&D management within Facilities Management or Engineering sectors . Strong knowledge of LMS platforms and digital learning tools. Understanding of compliance frameworks, technical certifications, and health & safety standards. Ability to design and deliver impactful training programs for technical and operational roles. Excellent communication and stakeholder management skills.
Title : Library Assistant Location : London, UK Contract : 1 month Working Shift : Full-time/Part-time (1pm to 9:15pm) Role Overview We are seeking a proactive and customer-focused Library Assistant to join a dynamic, frontline team delivering high-quality library services. This role is central to ensuring an excellent user experience across library resources, learning spaces, and facilities. The successful candidate will provide professional support to customers both in person and through digital channels, contribute to the smooth operation of collections and technology services, and help maintain a welcoming, inclusive, and well-managed environment. Key Responsibilities Customer Service & Enquiries Respond promptly and professionally to customer enquiries in person, online, and via live chat and enquiry management systems. Provide clear guidance on membership, borrowing services, and access to digital library resources. Refer complex or specialist enquiries to senior staff or relevant teams where appropriate. Deliver inclusive, supportive service to a diverse customer base. Collections & Resource Support Support borrowing processes across all collections, including Click & Collect services and inter-library loans. Assist in managing print collections, including processing new, withdrawn, lost, and overdue materials. Contribute to maintaining accurate records and documentation in line with established procedures. Digital & IT Support Provide first-line support for basic IT enquiries after appropriate training. Assist customers with self-service equipment, printing, scanning, copying facilities, and laptop loans. Escalate unresolved technical issues to the relevant IT support services. Library Environment & Operations Help maintain library spaces to a high standard, reporting and addressing issues promptly. Support marketing and promotion of library services, including delivering orientation tours to new members. Share customer feedback and suggestions for service improvement with management. Provide cover at other library sites when required to ensure continuity of service. Compliance & General Duties Adhere to Health & Safety regulations and undertake Fire Marshal duties following training. Support sustainability initiatives and organisational policies. Promote collaborative and professional working practices. Undertake additional duties within the scope and purpose of the role as required by the line manager. Person Specification Experience & Knowledge Experience working in a customer-facing, frontline service environment. Experience providing information and support both in person and online. Familiarity with digital systems and proficiency in Microsoft Office applications. Skills & Abilities Strong interpersonal skills with the ability to engage effectively with a diverse range of colleagues and customers. High attention to detail with the ability to complete repetitive administrative tasks accurately under pressure. Good problem-solving skills with the initiative to resolve routine issues independently. Ability to work collaboratively within a team environment while taking ownership of assigned tasks. Willingness to continuously develop skills and adapt to new systems or processes. What We're Looking For The ideal candidate will be organised, adaptable, and committed to delivering excellent customer service. You will be confident using digital systems, comfortable supporting users with technology, and able to maintain professionalism in a busy, service-oriented environment. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Mar 02, 2026
Seasonal
Title : Library Assistant Location : London, UK Contract : 1 month Working Shift : Full-time/Part-time (1pm to 9:15pm) Role Overview We are seeking a proactive and customer-focused Library Assistant to join a dynamic, frontline team delivering high-quality library services. This role is central to ensuring an excellent user experience across library resources, learning spaces, and facilities. The successful candidate will provide professional support to customers both in person and through digital channels, contribute to the smooth operation of collections and technology services, and help maintain a welcoming, inclusive, and well-managed environment. Key Responsibilities Customer Service & Enquiries Respond promptly and professionally to customer enquiries in person, online, and via live chat and enquiry management systems. Provide clear guidance on membership, borrowing services, and access to digital library resources. Refer complex or specialist enquiries to senior staff or relevant teams where appropriate. Deliver inclusive, supportive service to a diverse customer base. Collections & Resource Support Support borrowing processes across all collections, including Click & Collect services and inter-library loans. Assist in managing print collections, including processing new, withdrawn, lost, and overdue materials. Contribute to maintaining accurate records and documentation in line with established procedures. Digital & IT Support Provide first-line support for basic IT enquiries after appropriate training. Assist customers with self-service equipment, printing, scanning, copying facilities, and laptop loans. Escalate unresolved technical issues to the relevant IT support services. Library Environment & Operations Help maintain library spaces to a high standard, reporting and addressing issues promptly. Support marketing and promotion of library services, including delivering orientation tours to new members. Share customer feedback and suggestions for service improvement with management. Provide cover at other library sites when required to ensure continuity of service. Compliance & General Duties Adhere to Health & Safety regulations and undertake Fire Marshal duties following training. Support sustainability initiatives and organisational policies. Promote collaborative and professional working practices. Undertake additional duties within the scope and purpose of the role as required by the line manager. Person Specification Experience & Knowledge Experience working in a customer-facing, frontline service environment. Experience providing information and support both in person and online. Familiarity with digital systems and proficiency in Microsoft Office applications. Skills & Abilities Strong interpersonal skills with the ability to engage effectively with a diverse range of colleagues and customers. High attention to detail with the ability to complete repetitive administrative tasks accurately under pressure. Good problem-solving skills with the initiative to resolve routine issues independently. Ability to work collaboratively within a team environment while taking ownership of assigned tasks. Willingness to continuously develop skills and adapt to new systems or processes. What We're Looking For The ideal candidate will be organised, adaptable, and committed to delivering excellent customer service. You will be confident using digital systems, comfortable supporting users with technology, and able to maintain professionalism in a busy, service-oriented environment. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Operations Manager Compliance & Health & Safety London Site Based Competitive + Benefits We are recruiting for an Operations Manager Compliance & Health & Safety to support delivery across a high-profile public sector estate in London. This role is responsible for statutory compliance, health & safety leadership, supply chain oversight and Hard FM performance, ensuring operational excellence and full regulatory compliance across the contract. Key Responsibilities Lead statutory compliance, ensuring adherence to UK building regulations, fire safety legislation, the Health and Safety at Work Act and CDM Regulations. Act as the H&S lead, managing risk assessments, safe systems of work, incident investigations and emergency planning. Oversee subcontractors, RAMS, permits to work and contractor compliance prior to works commencing. Drive PPM performance, manage remedial works and ensure accurate compliance tracking and monthly reporting. Conduct regular site audits and provide KPI, compliance and performance reports to senior leadership. Ensure all statutory inspections and compliance documentation (fire, electrical, asbestos, water hygiene) are audit ready. What We re Looking For NEBOSH General (or equivalent qualification) essential. Strong knowledge of UK statutory compliance within Facilities Management, construction or property environments. Experience managing contractors and Hard FM service delivery. Strong stakeholder engagement, reporting and analytical skills. Proficient in CAFM systems and Microsoft Office. Desirable IOSH / IIRSM membership. Experience with ISO 45001 and accredited management systems. Degree or HNC/HND in Mechanical or Electrical Engineering / Building Services. PR/(phone number removed) Emily Swindlehurst (url removed) (phone number removed)
Mar 02, 2026
Full time
Operations Manager Compliance & Health & Safety London Site Based Competitive + Benefits We are recruiting for an Operations Manager Compliance & Health & Safety to support delivery across a high-profile public sector estate in London. This role is responsible for statutory compliance, health & safety leadership, supply chain oversight and Hard FM performance, ensuring operational excellence and full regulatory compliance across the contract. Key Responsibilities Lead statutory compliance, ensuring adherence to UK building regulations, fire safety legislation, the Health and Safety at Work Act and CDM Regulations. Act as the H&S lead, managing risk assessments, safe systems of work, incident investigations and emergency planning. Oversee subcontractors, RAMS, permits to work and contractor compliance prior to works commencing. Drive PPM performance, manage remedial works and ensure accurate compliance tracking and monthly reporting. Conduct regular site audits and provide KPI, compliance and performance reports to senior leadership. Ensure all statutory inspections and compliance documentation (fire, electrical, asbestos, water hygiene) are audit ready. What We re Looking For NEBOSH General (or equivalent qualification) essential. Strong knowledge of UK statutory compliance within Facilities Management, construction or property environments. Experience managing contractors and Hard FM service delivery. Strong stakeholder engagement, reporting and analytical skills. Proficient in CAFM systems and Microsoft Office. Desirable IOSH / IIRSM membership. Experience with ISO 45001 and accredited management systems. Degree or HNC/HND in Mechanical or Electrical Engineering / Building Services. PR/(phone number removed) Emily Swindlehurst (url removed) (phone number removed)
We're building the next generation of platform for one of the UK's largest financial services companies, trusted by over 2 million clients and managing £170+ billion in assets. This is your opportunity to shape technology that will redefine how people invest and achieve financial freedom. Our purpose is clear: to give people financial freedom. By joining us, you'll help deliver innovative, secure, and scalable solutions that make investing easier and more accessible for everyone. The Platform Manager delivers the cloud platform strategy, ensuring secure, scalable, and high-performing solutions. This role leads platform design, automation, and governance, manages the engineering team, and drives innovation through public cloud services to meet evolving HL needs. What you will be doing Oversee the design, development, and implementation of the cloud platform, ensuring it meets performance, scalability, reliability, and compliance standards. Manage and develop the cloud platform engineering team, fostering cross-functional collaboration and driving continuous improvement initiatives. Ensure the platform aligns with customers' business requirements, technical constraints, and evolving needs through proactive engagement with stakeholders. Develop and optimize provisioning, configuration, and deployment processes using Infrastructure as Code and DevOps practices. Implement centralized management, monitoring, and governance capabilities to maintain visibility, security, and control across customer cloud environments. Continuously evaluate emerging public cloud services and technologies, incorporating them into the platform to enhance value and maintain competitive advantage. About you Extensive experience in cloud platform engineering and operations, with deep knowledge of cloud-native architectures and best practices. Strong technical expertise in public cloud services and ability to translate business requirements into robust, scalable cloud solutions. Proven ability to build, lead, and motivate high-performing, cross-functional teams. Excellent analytical skills to navigate complex technical and organizational challenges. Strong interpersonal skills to work effectively with customer-facing teams and align platform capabilities with business needs. Commitment to adopting innovative cloud technologies and modern delivery approaches. Interview process The interview process for this role three stages, including a task/ presentation element. Working Schedule This role is based in Bristol head office, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. We have returned to the office, however for this role we offer a hybrid flexible working pattern. Why us? Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus and annual pay review 25 days holiday plus bank holidays and 1-day additional Christmas closure Option to purchase an additional 5 days holiday Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Income Protection and Life insurance (4 x salary core level of cover) Private medical insurance Health care cash plans - including optical, dental, and out patientcare Health screening programme - confidential support including mental health counselling and remote GP Wellhub - unlimited access to fitness providers and wellness coach sessions Variety of travel to work schemes with bike storage and shower facilities Inhouse barista and deli serving subsidised coffee and sandwiches Two paid volunteering days per year dependent on role level only available to select during our annual benefits window, in November each year Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates. JBRP1_UKTJ
Mar 02, 2026
Full time
We're building the next generation of platform for one of the UK's largest financial services companies, trusted by over 2 million clients and managing £170+ billion in assets. This is your opportunity to shape technology that will redefine how people invest and achieve financial freedom. Our purpose is clear: to give people financial freedom. By joining us, you'll help deliver innovative, secure, and scalable solutions that make investing easier and more accessible for everyone. The Platform Manager delivers the cloud platform strategy, ensuring secure, scalable, and high-performing solutions. This role leads platform design, automation, and governance, manages the engineering team, and drives innovation through public cloud services to meet evolving HL needs. What you will be doing Oversee the design, development, and implementation of the cloud platform, ensuring it meets performance, scalability, reliability, and compliance standards. Manage and develop the cloud platform engineering team, fostering cross-functional collaboration and driving continuous improvement initiatives. Ensure the platform aligns with customers' business requirements, technical constraints, and evolving needs through proactive engagement with stakeholders. Develop and optimize provisioning, configuration, and deployment processes using Infrastructure as Code and DevOps practices. Implement centralized management, monitoring, and governance capabilities to maintain visibility, security, and control across customer cloud environments. Continuously evaluate emerging public cloud services and technologies, incorporating them into the platform to enhance value and maintain competitive advantage. About you Extensive experience in cloud platform engineering and operations, with deep knowledge of cloud-native architectures and best practices. Strong technical expertise in public cloud services and ability to translate business requirements into robust, scalable cloud solutions. Proven ability to build, lead, and motivate high-performing, cross-functional teams. Excellent analytical skills to navigate complex technical and organizational challenges. Strong interpersonal skills to work effectively with customer-facing teams and align platform capabilities with business needs. Commitment to adopting innovative cloud technologies and modern delivery approaches. Interview process The interview process for this role three stages, including a task/ presentation element. Working Schedule This role is based in Bristol head office, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. We have returned to the office, however for this role we offer a hybrid flexible working pattern. Why us? Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus and annual pay review 25 days holiday plus bank holidays and 1-day additional Christmas closure Option to purchase an additional 5 days holiday Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Income Protection and Life insurance (4 x salary core level of cover) Private medical insurance Health care cash plans - including optical, dental, and out patientcare Health screening programme - confidential support including mental health counselling and remote GP Wellhub - unlimited access to fitness providers and wellness coach sessions Variety of travel to work schemes with bike storage and shower facilities Inhouse barista and deli serving subsidised coffee and sandwiches Two paid volunteering days per year dependent on role level only available to select during our annual benefits window, in November each year Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates. JBRP1_UKTJ
PLEASE MENTION GREENJOBS WHEN RESPONDING TO THIS CAREER OPPORTUNITY Job Title: Water Quality Science Manager Salary: To £55,000 depending on experience Location: Cambridge/Walsall Travel: Required across both regions Looking for a role where your expertise truly makes a difference? As Water Quality Science Manager , you ll lead a skilled team ensuring millions of people across South Staffs and Cambridge enjoy safe, high quality drinking water every day. You ll combine technical leadership with hands on operational oversight, driving compliance, innovation, and resilience across treatment works, reservoirs, and distribution networks. The Role: This role ensures the delivery of safe, high-quality drinking water across treatment works, storage assets, and distribution networks in both South Staffs and Cambridge. The Water Quality Science Manager provides technical leadership and operational oversight to maintain compliance with regulatory standards and company policies, while driving continuous improvement in resilience, performance, and customer outcomes. Key Responsibilities Ensure continuous compliance with all regulatory and company water quality standards across treatment works, reservoirs, and distribution networks Lead, develop, and motivate the water quality team to deliver high performance and professional growth Optimise treatment processes, storage facilities, and network water quality controls Manage budgets, contracts, and capital projects to achieve value for money and continuous improvement Support Drinking Water Safety Plans (DWSPs) by reviewing water quality risks across assets and networks Provide clear technical leadership and advice to stakeholders to support operational and strategic decision-making Oversee investigations into water quality events, ensuring timely resolution and prevention of recurrence Develop and maintain effective monitoring, reporting, and auditing systems to support data-driven decisions Represent the company with regulators, public health authorities, and industry partners to influence and promote best practice Foster collaboration across Operations, Capital Delivery, and Asset Management to improve resilience and customer outcomes What You'll Need: Essential Graduate/HND in a relevant scientific discipline Previous experience in the water industry Knowledge of risk assessments and regulatory compliance (particularly DWI) Strong management and leadership skills Excellent communication skills across all levels PC literacy Full valid driving licence Ability to carry out site audits Desirable Qualification in a water industry-related discipline Experience of water industry processes from source to tap Knowledge of water quality and water fitting regulations What You ll Get in Return: A competitive salary plus benefits. 25 days holiday + bank holidays. Company pension with employer contributions. 24-hour helpline providing free and confidential advice to you and your family on financial, legal, marital, and health matters. Eyecare vouchers via Specsavers. Employee Assistance Programme (EAP). 24/7 remote GP access. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Mar 02, 2026
Full time
PLEASE MENTION GREENJOBS WHEN RESPONDING TO THIS CAREER OPPORTUNITY Job Title: Water Quality Science Manager Salary: To £55,000 depending on experience Location: Cambridge/Walsall Travel: Required across both regions Looking for a role where your expertise truly makes a difference? As Water Quality Science Manager , you ll lead a skilled team ensuring millions of people across South Staffs and Cambridge enjoy safe, high quality drinking water every day. You ll combine technical leadership with hands on operational oversight, driving compliance, innovation, and resilience across treatment works, reservoirs, and distribution networks. The Role: This role ensures the delivery of safe, high-quality drinking water across treatment works, storage assets, and distribution networks in both South Staffs and Cambridge. The Water Quality Science Manager provides technical leadership and operational oversight to maintain compliance with regulatory standards and company policies, while driving continuous improvement in resilience, performance, and customer outcomes. Key Responsibilities Ensure continuous compliance with all regulatory and company water quality standards across treatment works, reservoirs, and distribution networks Lead, develop, and motivate the water quality team to deliver high performance and professional growth Optimise treatment processes, storage facilities, and network water quality controls Manage budgets, contracts, and capital projects to achieve value for money and continuous improvement Support Drinking Water Safety Plans (DWSPs) by reviewing water quality risks across assets and networks Provide clear technical leadership and advice to stakeholders to support operational and strategic decision-making Oversee investigations into water quality events, ensuring timely resolution and prevention of recurrence Develop and maintain effective monitoring, reporting, and auditing systems to support data-driven decisions Represent the company with regulators, public health authorities, and industry partners to influence and promote best practice Foster collaboration across Operations, Capital Delivery, and Asset Management to improve resilience and customer outcomes What You'll Need: Essential Graduate/HND in a relevant scientific discipline Previous experience in the water industry Knowledge of risk assessments and regulatory compliance (particularly DWI) Strong management and leadership skills Excellent communication skills across all levels PC literacy Full valid driving licence Ability to carry out site audits Desirable Qualification in a water industry-related discipline Experience of water industry processes from source to tap Knowledge of water quality and water fitting regulations What You ll Get in Return: A competitive salary plus benefits. 25 days holiday + bank holidays. Company pension with employer contributions. 24-hour helpline providing free and confidential advice to you and your family on financial, legal, marital, and health matters. Eyecare vouchers via Specsavers. Employee Assistance Programme (EAP). 24/7 remote GP access. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
An exciting opportunity awaits an ambitious and commercially savvy leader to take the reins as General Manager at a cutting-edge, experiential social wellness and movement space in London. With a mission to deliver world-class training, service excellence, and a community-first environment, this role is perfect for a results-driven operator who thrives in dynamic, high-performance environments. As General Manager, you will lead all aspects of the club's operations, from team leadership and member experience to financial management and business development. You will be instrumental in shaping the culture, driving standards, and ensuring that every touchpoint reflects the club's premium positioning. The Role Salary: £60,000 Working Hours: Full-time, flexible across weekdays and some weekends Amazing working perks including access to the gym and all its facilities Leave: 25 Days per annum. Management experience within premium fitness, hospitality, or leisure required Reporting to: The Managing Director Responsibilities: 1. Team Leadership & People Management Recruit, onboard, train, and lead a high-performing team across all departments. Create and maintain a positive, professional, and safe work environment. Set clear expectations, conduct performance reviews, and manage development plans. Establish strong team culture and accountability, supported by clear communication and regular team meetings. 2. Member Experience & Community Building Regularly engage with members to gather feedback, resolve concerns, and build strong relationships. Ensure a consistently exceptional member experience, rooted in customer service, community, and quality. Lead a culture of hospitality where every guest feels welcomed, supported, and inspired. 3. Operational Excellence Oversee all daily site operations including front of house, fitness floor, maintenance, and housekeeping. Implement and continually refine internal processes and systems to maximise operational efficiency. Ensure full compliance with health and safety regulations, including daily and weekly checks and documentation. Lead on scheduling, rotas, and staffing plans to optimise resource utilisation and service coverage. 4. Financial Management & Reporting Manage all financial aspects of the club including forecasting, budgeting, cash flow, and cost control. Own and monitor the P&L, ensuring profitability targets are met and exceeded. Conduct regular performance analysis and reporting, recommending and initiating corrective actions where needed. Ensure tight control of accounts payables and manage supplier relationships effectively. 5. Sales & Business Development Drive membership sales strategy across individual and corporate channels. Set and oversee sales targets, commission structures, and incentive plans for the team. Collaborate with the marketing team to align campaigns with local and seasonal growth opportunities. Identify new opportunities for growth through partnerships, events, and community outreach. 6. Quality Assurance & Process Improvement Analyse trends and customer feedback to proactively improve systems, workflows, and touch points. Monitor service standards, identify gaps, and take action to enhance delivery across all departments. Champion operational innovation by regularly reviewing processes for scalability and effectiveness. The Person: 5+ years of experience in senior operations or general management within a high-end fitness, hospitality, or wellness setting Proven track record of leading large, diverse teams to deliver strong commercial and service outcomes Strong understanding of fitness and lifestyle trends, with a passion for elevating customer experience Commercially astute with excellent budgeting, reporting, and financial control capabilities Exceptional leadership, interpersonal, and communication skills Highly organised, proactive, and comfortable managing multiple priorities in a fast-paced environment Entrepreneurial mindset with a desire to build, scale, and leave a lasting legacy. Success Metrics: Delivery of consistent and profitable financial results across revenue streams Achievement of membership acquisition, retention, and satisfaction KPIs High levels of team performance, engagement, and staff retention Smooth, efficient club operations with full compliance and service excellence Creation of a strong, inclusive, and positive club culture that reflects brand values Your recruiter for this role is Heloise Nangle, Co-Founder at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please 'apply now'. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.
Mar 02, 2026
Full time
An exciting opportunity awaits an ambitious and commercially savvy leader to take the reins as General Manager at a cutting-edge, experiential social wellness and movement space in London. With a mission to deliver world-class training, service excellence, and a community-first environment, this role is perfect for a results-driven operator who thrives in dynamic, high-performance environments. As General Manager, you will lead all aspects of the club's operations, from team leadership and member experience to financial management and business development. You will be instrumental in shaping the culture, driving standards, and ensuring that every touchpoint reflects the club's premium positioning. The Role Salary: £60,000 Working Hours: Full-time, flexible across weekdays and some weekends Amazing working perks including access to the gym and all its facilities Leave: 25 Days per annum. Management experience within premium fitness, hospitality, or leisure required Reporting to: The Managing Director Responsibilities: 1. Team Leadership & People Management Recruit, onboard, train, and lead a high-performing team across all departments. Create and maintain a positive, professional, and safe work environment. Set clear expectations, conduct performance reviews, and manage development plans. Establish strong team culture and accountability, supported by clear communication and regular team meetings. 2. Member Experience & Community Building Regularly engage with members to gather feedback, resolve concerns, and build strong relationships. Ensure a consistently exceptional member experience, rooted in customer service, community, and quality. Lead a culture of hospitality where every guest feels welcomed, supported, and inspired. 3. Operational Excellence Oversee all daily site operations including front of house, fitness floor, maintenance, and housekeeping. Implement and continually refine internal processes and systems to maximise operational efficiency. Ensure full compliance with health and safety regulations, including daily and weekly checks and documentation. Lead on scheduling, rotas, and staffing plans to optimise resource utilisation and service coverage. 4. Financial Management & Reporting Manage all financial aspects of the club including forecasting, budgeting, cash flow, and cost control. Own and monitor the P&L, ensuring profitability targets are met and exceeded. Conduct regular performance analysis and reporting, recommending and initiating corrective actions where needed. Ensure tight control of accounts payables and manage supplier relationships effectively. 5. Sales & Business Development Drive membership sales strategy across individual and corporate channels. Set and oversee sales targets, commission structures, and incentive plans for the team. Collaborate with the marketing team to align campaigns with local and seasonal growth opportunities. Identify new opportunities for growth through partnerships, events, and community outreach. 6. Quality Assurance & Process Improvement Analyse trends and customer feedback to proactively improve systems, workflows, and touch points. Monitor service standards, identify gaps, and take action to enhance delivery across all departments. Champion operational innovation by regularly reviewing processes for scalability and effectiveness. The Person: 5+ years of experience in senior operations or general management within a high-end fitness, hospitality, or wellness setting Proven track record of leading large, diverse teams to deliver strong commercial and service outcomes Strong understanding of fitness and lifestyle trends, with a passion for elevating customer experience Commercially astute with excellent budgeting, reporting, and financial control capabilities Exceptional leadership, interpersonal, and communication skills Highly organised, proactive, and comfortable managing multiple priorities in a fast-paced environment Entrepreneurial mindset with a desire to build, scale, and leave a lasting legacy. Success Metrics: Delivery of consistent and profitable financial results across revenue streams Achievement of membership acquisition, retention, and satisfaction KPIs High levels of team performance, engagement, and staff retention Smooth, efficient club operations with full compliance and service excellence Creation of a strong, inclusive, and positive club culture that reflects brand values Your recruiter for this role is Heloise Nangle, Co-Founder at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please 'apply now'. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.
Our client is one of the largest facilities management and maintenance contractors in the UK, offering market leading opportunities for talented professionals looking for long term career progression. Due to an increase in upcoming projects, there is now a need for a Cleaning Contract Manager to join this highly successful and forward-thinking organisation. We are looking for a Cleaning Contract Manager who wants to work in a diverse role where no two days are the same. The Cleaning Contract Manager, will be responsible for: Maintain and audit the key operational documentation, e.g. Cleaning schedules (daily and periodic), Cleaning Risk Assessments, Cleaning Instruction Cards, Training Records etc. Oversee training requirements of service and supervisory staff, conduct training support to cover training and development needs. Lead the team, ensuring all tasks are completed on time and in a safe manner To ensure all aspects of the hygiene service are carried out and maintained to the required standard. To conduct compliance audits, inspections of internal hygiene standards. Be flexible and willing to adapt to changes in emphasis, or aspects of, the regional business requirements. Ensure operation of the contract and one-off work is in line with the company procedures and be responsible for the associated company assets and facilities To manage the hygiene hours and ensure all expenditure is authorised and recorded. To be successful for this Cleaning Contract Manager role you must have: Experience working in a Food Manufacturing / Food Hygiene background/ FMCG. Level 3 Food Safety Qualification - Desirable Proven ability to manage large, high-volume staff operations. Client-Facing Experience. Health and Safety knowledge and experience. Experience of BRC and customer audits. Strong communication skills and experienced in using Microsoft Office packages. If you feel you have the necessary skills set and experience to perform this Cleaning Contract Manager role , and you are interested in an opportunity offering unparalleled career development, please apply now.
Mar 02, 2026
Full time
Our client is one of the largest facilities management and maintenance contractors in the UK, offering market leading opportunities for talented professionals looking for long term career progression. Due to an increase in upcoming projects, there is now a need for a Cleaning Contract Manager to join this highly successful and forward-thinking organisation. We are looking for a Cleaning Contract Manager who wants to work in a diverse role where no two days are the same. The Cleaning Contract Manager, will be responsible for: Maintain and audit the key operational documentation, e.g. Cleaning schedules (daily and periodic), Cleaning Risk Assessments, Cleaning Instruction Cards, Training Records etc. Oversee training requirements of service and supervisory staff, conduct training support to cover training and development needs. Lead the team, ensuring all tasks are completed on time and in a safe manner To ensure all aspects of the hygiene service are carried out and maintained to the required standard. To conduct compliance audits, inspections of internal hygiene standards. Be flexible and willing to adapt to changes in emphasis, or aspects of, the regional business requirements. Ensure operation of the contract and one-off work is in line with the company procedures and be responsible for the associated company assets and facilities To manage the hygiene hours and ensure all expenditure is authorised and recorded. To be successful for this Cleaning Contract Manager role you must have: Experience working in a Food Manufacturing / Food Hygiene background/ FMCG. Level 3 Food Safety Qualification - Desirable Proven ability to manage large, high-volume staff operations. Client-Facing Experience. Health and Safety knowledge and experience. Experience of BRC and customer audits. Strong communication skills and experienced in using Microsoft Office packages. If you feel you have the necessary skills set and experience to perform this Cleaning Contract Manager role , and you are interested in an opportunity offering unparalleled career development, please apply now.
Are you a building services engineer or a facilities manager with a technical background? Would you be interested in a change in career? We are looking for individuals from a facilities background who would be interested in working on the consultancy side. You would be involved in asset registers, asset verification, identifying condition of plant and compliance audits. TSA are currently recruiting a M&E Surveyor to work for an owner operated building services consultancy with offices across the UK. The client themselves are a Building Services consultancy that have a natural split in the business of M&E Asset Surveys and Design/Project based work. Due to a large growth their national asset management team they are looking to recruit an individual to assist in the delivery of M&E Condition Surveys, with their current workload spread across education, healthcare, PFI and council portfolio works. They are looking to recruit someone at an intermediate/senior level, this person will be expected to be qualified and proficient, with a good overall knowledge within building services engineering, they will need to communicate effectively and will need to be able to perform their own surveys as part of a team. It would be ideal for the individual to have awareness of asset registers, contract mobilisations, CAFM systems, and recognised maintenance standards such as SFG20. The successful individual will be working as part of a team responsible for logging, tagging and creating condition reports for all mechanical and electrical assets within a variety of environments. If this is of interest, please apply ASAP as we are currently shortlisting for this role.
Mar 02, 2026
Full time
Are you a building services engineer or a facilities manager with a technical background? Would you be interested in a change in career? We are looking for individuals from a facilities background who would be interested in working on the consultancy side. You would be involved in asset registers, asset verification, identifying condition of plant and compliance audits. TSA are currently recruiting a M&E Surveyor to work for an owner operated building services consultancy with offices across the UK. The client themselves are a Building Services consultancy that have a natural split in the business of M&E Asset Surveys and Design/Project based work. Due to a large growth their national asset management team they are looking to recruit an individual to assist in the delivery of M&E Condition Surveys, with their current workload spread across education, healthcare, PFI and council portfolio works. They are looking to recruit someone at an intermediate/senior level, this person will be expected to be qualified and proficient, with a good overall knowledge within building services engineering, they will need to communicate effectively and will need to be able to perform their own surveys as part of a team. It would be ideal for the individual to have awareness of asset registers, contract mobilisations, CAFM systems, and recognised maintenance standards such as SFG20. The successful individual will be working as part of a team responsible for logging, tagging and creating condition reports for all mechanical and electrical assets within a variety of environments. If this is of interest, please apply ASAP as we are currently shortlisting for this role.
Our client is one of the largest facilities management and maintenance contractors in the UK, offering market leading opportunities for talented professionals looking for long term career progression. Due to an increase in upcoming projects, there is now a need for a Hygiene Manager to join this highly successful and forward-thinking organisation. We are looking for a Hygiene Manager who wants to work in a diverse role where no two days are the same. The Hygiene Manager, will be responsible for: To ensure all aspects of the hygiene service are carried out and maintained to the required standard To manage the hygiene hours and ensure all expenditure is authorised and recorded To maintain detailed cleaning instructions, schedules and cleaning risk assessments for every hygiene activity that meet the requirements of the BRC food safety standard and customer's Code of Practice. To conduct compliance audits / inspections of internal hygiene standards and documentation To manage the provision of hygiene chemicals and dosing equipment on site - to conduct chemical titration checks. To maintain the highest standards of Health and Safety culture on site To participate in microbiological investigations or projects to drive improvements in the site hygiene standards To provide training and awareness for all hygiene and waste handling staff in all procedures relevant to their role Attend regular catch-up meetings and Monthly KPI meetings. To be successful for this Hygiene Manager role you must have: Minimum of Level 3 Food Safety Qualification, Desirable Level 4. Experience of working in a senior Hygiene management role in a food or FMCG manufacturing environment. Experience of Working with HACCP Health and safety Level 3 Qualification Leadership skills and people management experience Experience of BRC and customer audits. Experience leading and collaborating with a diverse workforce If you feel you have the necessary skills set and experience to perform this Hygiene Manager role , and you are interested in an opportunity offering unparalleled career development, please apply now.
Mar 02, 2026
Full time
Our client is one of the largest facilities management and maintenance contractors in the UK, offering market leading opportunities for talented professionals looking for long term career progression. Due to an increase in upcoming projects, there is now a need for a Hygiene Manager to join this highly successful and forward-thinking organisation. We are looking for a Hygiene Manager who wants to work in a diverse role where no two days are the same. The Hygiene Manager, will be responsible for: To ensure all aspects of the hygiene service are carried out and maintained to the required standard To manage the hygiene hours and ensure all expenditure is authorised and recorded To maintain detailed cleaning instructions, schedules and cleaning risk assessments for every hygiene activity that meet the requirements of the BRC food safety standard and customer's Code of Practice. To conduct compliance audits / inspections of internal hygiene standards and documentation To manage the provision of hygiene chemicals and dosing equipment on site - to conduct chemical titration checks. To maintain the highest standards of Health and Safety culture on site To participate in microbiological investigations or projects to drive improvements in the site hygiene standards To provide training and awareness for all hygiene and waste handling staff in all procedures relevant to their role Attend regular catch-up meetings and Monthly KPI meetings. To be successful for this Hygiene Manager role you must have: Minimum of Level 3 Food Safety Qualification, Desirable Level 4. Experience of working in a senior Hygiene management role in a food or FMCG manufacturing environment. Experience of Working with HACCP Health and safety Level 3 Qualification Leadership skills and people management experience Experience of BRC and customer audits. Experience leading and collaborating with a diverse workforce If you feel you have the necessary skills set and experience to perform this Hygiene Manager role , and you are interested in an opportunity offering unparalleled career development, please apply now.
Mechanical & Electrical Contract Manager - Belfast - NI Water Join NI Water in Belfast as a Mechanical & Electrical Contract Manager and play a key role in delivering essential infrastructure projects. The M&E Contract Manager is responsible for delivering effective contract management to ensure that goods and services are provided at the right quality, at the right time and at the right cost . About the role: £35,354 per annum Westland, Belfast Full-time, 37 hours per week Please note closing date for this vacancy is Friday 13th March 2026 at 12 noon - however you can register your interest for other upcoming vacancies by applying today. What you'll be doing in this role: Developing and implementing functional contract management strategies that align with NI Water's commercial objectives. Develops and implements short- to mid-term operational plans for contract delivery, focusing on optimising supplier performance, cost efficiency, and service quality within defined timeframes. Influences the adoption of new processes and standards by collaborating with internal stakeholders and suppliers. Applies and enhances operational standards for Mechanical & Electrical (M&E) contract management, ensuring that processes, KPIs, and reporting mechanisms are continuously improved to meet evolving business needs. Owns the implementation of new and replacement contracts and/or Integrated Supplier Frameworks. Analyse finances and spend against Contract Purchase Agreements, ensuring compliance with NI Water's financial policies and procedures. Manages complex data to inform decision-making, ensuring that contract management actions are factual and aligned with both operational and financial targets. Contribute to the resolution of contractual disputes and work towards establishing harmonious working relationships between all parties involved in contract delivery. What you'll need for this role: Have a degree/HNC/HND or equivalent in a relevant mechanical; electrical; instrumentation, control & automation (ICA); or combined field Engineering AND at least 2 years' post qualification experience working with external contractors including monitoring performance, ensuring compliance with health and safety standards, and resolving issues. OR Must have completed a recognised industrial maintenance apprenticeship (Mechanical, Electrical, ICA) AND have at least 3 years' post qualification experience working with external contractors including monitoring performance, ensuring compliance with health and safety standards, and resolving issues. Minimum of 2 years' experience of the delivery of current relevant legislation e.g. Workplace (Health, Safety and Welfare) Regulations 1992, LOLER, PUWER, Health & Safety at Work (NI) Order 1978, ATEX/DSEAR/Complex and relevant Mechanical and/or Electrical (Electricity at Work, IEE 18th Edition) regulations associated with facilities and assets; Demonstrate a working knowledge of the operation and use of M&E contracts including installation, repair and maintenance of mechanical and/or electrical assets; Demonstrate ability and experience of performance management, measuring and delivery of KPI's with respect to external service providers; Proficient in the use of Microsoft Word, Excel and Outlook. MS Excel experience should include the ability to analyse, formulate and manipulate data for presentation in a professional manner; Hold a current valid driving licence and have access to a form of transport to enable you to fulfil your responsibilities. As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position. Riada Resourcing is an equal opportunities employer
Mar 02, 2026
Full time
Mechanical & Electrical Contract Manager - Belfast - NI Water Join NI Water in Belfast as a Mechanical & Electrical Contract Manager and play a key role in delivering essential infrastructure projects. The M&E Contract Manager is responsible for delivering effective contract management to ensure that goods and services are provided at the right quality, at the right time and at the right cost . About the role: £35,354 per annum Westland, Belfast Full-time, 37 hours per week Please note closing date for this vacancy is Friday 13th March 2026 at 12 noon - however you can register your interest for other upcoming vacancies by applying today. What you'll be doing in this role: Developing and implementing functional contract management strategies that align with NI Water's commercial objectives. Develops and implements short- to mid-term operational plans for contract delivery, focusing on optimising supplier performance, cost efficiency, and service quality within defined timeframes. Influences the adoption of new processes and standards by collaborating with internal stakeholders and suppliers. Applies and enhances operational standards for Mechanical & Electrical (M&E) contract management, ensuring that processes, KPIs, and reporting mechanisms are continuously improved to meet evolving business needs. Owns the implementation of new and replacement contracts and/or Integrated Supplier Frameworks. Analyse finances and spend against Contract Purchase Agreements, ensuring compliance with NI Water's financial policies and procedures. Manages complex data to inform decision-making, ensuring that contract management actions are factual and aligned with both operational and financial targets. Contribute to the resolution of contractual disputes and work towards establishing harmonious working relationships between all parties involved in contract delivery. What you'll need for this role: Have a degree/HNC/HND or equivalent in a relevant mechanical; electrical; instrumentation, control & automation (ICA); or combined field Engineering AND at least 2 years' post qualification experience working with external contractors including monitoring performance, ensuring compliance with health and safety standards, and resolving issues. OR Must have completed a recognised industrial maintenance apprenticeship (Mechanical, Electrical, ICA) AND have at least 3 years' post qualification experience working with external contractors including monitoring performance, ensuring compliance with health and safety standards, and resolving issues. Minimum of 2 years' experience of the delivery of current relevant legislation e.g. Workplace (Health, Safety and Welfare) Regulations 1992, LOLER, PUWER, Health & Safety at Work (NI) Order 1978, ATEX/DSEAR/Complex and relevant Mechanical and/or Electrical (Electricity at Work, IEE 18th Edition) regulations associated with facilities and assets; Demonstrate a working knowledge of the operation and use of M&E contracts including installation, repair and maintenance of mechanical and/or electrical assets; Demonstrate ability and experience of performance management, measuring and delivery of KPI's with respect to external service providers; Proficient in the use of Microsoft Word, Excel and Outlook. MS Excel experience should include the ability to analyse, formulate and manipulate data for presentation in a professional manner; Hold a current valid driving licence and have access to a form of transport to enable you to fulfil your responsibilities. As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position. Riada Resourcing is an equal opportunities employer
Hours: Full Time - 40 hours - Monday to Friday Creating and maintaining great places to live and work delivered by excellent people who care Purpose of Role We are currently seeking an experienced Site Manager to oversee refurbishment and new-build projects across the MOD Estate within Oxfordshire. This role offers the opportunity to work on secure, technically interesting, and high-impact projects within a collaborative and professional environment. Job Description As a Site Manager, you will be responsible for the safe and efficient delivery of construction and refurbishment works within a live Defence environment. You will lead site operations, manage subcontractors, and ensure all works are completed to VINCI Facilities' high standards of quality, safety, and compliance. Responsibilities Manage day-to-day site operations, ensuring safe working practices at all times. Lead, coordinate, and supervise subcontractors and construction teams. Oversee refurbishment and new-build works to ensure delivery within programme, budget, and specification. Maintain strong working relationships with MOD representatives, project managers, and internal stakeholders. Ensure full compliance with Defence security protocols and site access requirements. Carry out site inspections, quality checks, and progress reporting. Identify and mitigate risks, resolving issues promptly and effectively. Promote a proactive health & safety culture across all site activities. Essential Qualifications/Skills Proven experience as a Site Manager on refurbishment and/or new-build projects. Background in Defence, secure environments, or similar highly regulated sectors (desirable). Strong knowledge of CDM regulations and site health & safety management. Excellent leadership, organisation, and communication skills. Ability to manage multiple subcontractors and maintain project momentum. SC Security Clearance or the ability to obtain it. Relevant construction qualifications (e.g., SMSTS, CSCS, First Aid). In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more. We are VINCI Facilities - experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders - and we were named the top-ranked FM service provider in the Sustainable FM Index for 2020. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential. Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other's differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all. Should you require any reasonable adjustments to be made as part of the application process please contact us directly. VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.
Mar 02, 2026
Full time
Hours: Full Time - 40 hours - Monday to Friday Creating and maintaining great places to live and work delivered by excellent people who care Purpose of Role We are currently seeking an experienced Site Manager to oversee refurbishment and new-build projects across the MOD Estate within Oxfordshire. This role offers the opportunity to work on secure, technically interesting, and high-impact projects within a collaborative and professional environment. Job Description As a Site Manager, you will be responsible for the safe and efficient delivery of construction and refurbishment works within a live Defence environment. You will lead site operations, manage subcontractors, and ensure all works are completed to VINCI Facilities' high standards of quality, safety, and compliance. Responsibilities Manage day-to-day site operations, ensuring safe working practices at all times. Lead, coordinate, and supervise subcontractors and construction teams. Oversee refurbishment and new-build works to ensure delivery within programme, budget, and specification. Maintain strong working relationships with MOD representatives, project managers, and internal stakeholders. Ensure full compliance with Defence security protocols and site access requirements. Carry out site inspections, quality checks, and progress reporting. Identify and mitigate risks, resolving issues promptly and effectively. Promote a proactive health & safety culture across all site activities. Essential Qualifications/Skills Proven experience as a Site Manager on refurbishment and/or new-build projects. Background in Defence, secure environments, or similar highly regulated sectors (desirable). Strong knowledge of CDM regulations and site health & safety management. Excellent leadership, organisation, and communication skills. Ability to manage multiple subcontractors and maintain project momentum. SC Security Clearance or the ability to obtain it. Relevant construction qualifications (e.g., SMSTS, CSCS, First Aid). In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more. We are VINCI Facilities - experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders - and we were named the top-ranked FM service provider in the Sustainable FM Index for 2020. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential. Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other's differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all. Should you require any reasonable adjustments to be made as part of the application process please contact us directly. VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.
Contracts Manager (Landscaping) South East, Hybrid £60,000-75,000 + Project Bonus + Company Car + Fuel + Overtime + Progression to Director + Training + Benefits This is an outstanding opportunity for a Contracts Manager to join a well-established, highly respected, and forward-thinking specialist contractor delivering high end hard and soft landscaping projects for prestigious private clients. You will play a pivotal role in the continued growth and success of the business, with genuine responsibility, influence, and uncapped career progression opportunities. Are you seeking a varied role with an industry-leading landscaping contractor, delivering high end hard and soft landscaping projects? Do you bring project or contracts management experience from a landscaping or groundworks background? This South East landscaping contractor is an industry leading specialist in sports pitch construction, delivering a wide range of professional sports and athletic facilities across the UK. Alongside its continued success within elite sporting environments, including football, cricket and rugby clubs, the business is now launching an exciting new workstream focused on prestigious, high end hard and soft landscaping projects for private clients, offering the successful candidate the opportunity to play a key role in shaping, developing and growing this new division. In this role, you will lead high end hard and soft landscaping and civil engineering projects, managing site teams and subcontractors to ensure exceptional quality and timely delivery. You will build strong client and stakeholder relationships, control budgets, and ensure all work meets technical, safety, and quality standards. Your time will be split between the office, home, and sites across the South of England, giving you a hands on role in shaping and growing the business's prestigious new workstream of private client projects. The ideal candidate will have experience in a similar role within sports pitch construction, landscaping, or groundworks projects. You will be confident in leading high value projects, managing resources and teams, liaising with clients, and handling valuations and contract negotiations, ensuring projects are completed to the highest standards. This is a great opportunity to shape high profile projects and fast track your career within a dynamic, forward thinking business. The Role: Lead multiple high end private projects, managing teams and subcontractors for seamless delivery. Maintain strong client and stakeholder relationships. Manage budgets and resources while ensuring compliance with technical, quality, and safety standards. Split between office, home, and sites across the South of England The Person: Contracts or Project Management experience on relevant projects (commercial/hard/soft landscaping, or groundworks). Excellent organisational, communication, and client facing skills. Willing to travel to sites across the South of England. Full UK driving licence. Reference Number: BBBH268105 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Cameron Day at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Mar 02, 2026
Full time
Contracts Manager (Landscaping) South East, Hybrid £60,000-75,000 + Project Bonus + Company Car + Fuel + Overtime + Progression to Director + Training + Benefits This is an outstanding opportunity for a Contracts Manager to join a well-established, highly respected, and forward-thinking specialist contractor delivering high end hard and soft landscaping projects for prestigious private clients. You will play a pivotal role in the continued growth and success of the business, with genuine responsibility, influence, and uncapped career progression opportunities. Are you seeking a varied role with an industry-leading landscaping contractor, delivering high end hard and soft landscaping projects? Do you bring project or contracts management experience from a landscaping or groundworks background? This South East landscaping contractor is an industry leading specialist in sports pitch construction, delivering a wide range of professional sports and athletic facilities across the UK. Alongside its continued success within elite sporting environments, including football, cricket and rugby clubs, the business is now launching an exciting new workstream focused on prestigious, high end hard and soft landscaping projects for private clients, offering the successful candidate the opportunity to play a key role in shaping, developing and growing this new division. In this role, you will lead high end hard and soft landscaping and civil engineering projects, managing site teams and subcontractors to ensure exceptional quality and timely delivery. You will build strong client and stakeholder relationships, control budgets, and ensure all work meets technical, safety, and quality standards. Your time will be split between the office, home, and sites across the South of England, giving you a hands on role in shaping and growing the business's prestigious new workstream of private client projects. The ideal candidate will have experience in a similar role within sports pitch construction, landscaping, or groundworks projects. You will be confident in leading high value projects, managing resources and teams, liaising with clients, and handling valuations and contract negotiations, ensuring projects are completed to the highest standards. This is a great opportunity to shape high profile projects and fast track your career within a dynamic, forward thinking business. The Role: Lead multiple high end private projects, managing teams and subcontractors for seamless delivery. Maintain strong client and stakeholder relationships. Manage budgets and resources while ensuring compliance with technical, quality, and safety standards. Split between office, home, and sites across the South of England The Person: Contracts or Project Management experience on relevant projects (commercial/hard/soft landscaping, or groundworks). Excellent organisational, communication, and client facing skills. Willing to travel to sites across the South of England. Full UK driving licence. Reference Number: BBBH268105 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Cameron Day at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
We now have an exciting opportunity for a Customer Service Advisor/Administrator to join our repairs and maintenance team at Lymington Hospital. The position is offered on a permanent part time basis of 34 hours per week. Working hours would be Monday to Thursday 10:30am - 6pm (with a half hour break) and Friday 12 - 6pm. Rydon Maintenance provides hard facilities management services, incorporating planned preventative and reactive maintenance to a variety of clients, predominantly within the healthcare and housing association sectors. Within our healthcare division we look after a growing number of healthcare buildings for NHS Trusts, residential homes and educational facilities. Using the latest technology we ensure properties are well maintained, efficient and fit for purpose. Job Purpose As Customer Service Advisor you will work as part of a small team running the day to day operations of the repairs helpdesk for the hospital, ensuring the quality of our service delivery. This will involve taking calls from our client, contractors and operational teams, inputting repair requests and generating reports. You will liaise closely with engineers and contractors and allocate work appropriately, storing documents, and responding to maintenance queries both over the phone and email. You will play a key part in ensuring that KPIs and SLAs across the contract are being met. key responsibilities include; To monitor the outstanding repair calls within the helpdesk. To take calls from general public who are requiring guidance regarding hospital appointments. Planning in daily works for site engineers. To ensure effective communication between our operational team and our client. Ordering of materials required by the engineers, speaking to suppliers and contractors. Provide additional administration and support, where required for other team members and managers. Assist in the compiling of reports and to monitor compliance, highlighting/escalating any areas of concern. What we can offer you; Competitive Starting Salary of £22,950 per annum based on part time hours of 34 per week. Holiday Entitlement: 25 days per annum FTE Holiday Purchase Scheme: Buy up to an additional 5 days holiday Pension Scheme: 4% contributory. Flexible benefits for you to choose from including Critical Illness, DenPlan and Cycle to work schemes. Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire. Eyecare vouchers and free Flu Vaccinations Health Cash Plan: helping you spread the cost of essential healthcare 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it. Wellbeing and mental health champions readily available at work. Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services. Opportunities for you to progress your career across the business This is a permanent part time position and working hours are Monday to Thursday 10:30am - 6pm (with a half hour break) and Friday 12 - 6pm. Experience Required The successful candidate will have previous customer service or helpdesk experience. This experience will ideally have been gained with a maintenance company/contractor however this is not essential. Above all you will have excellent customer service skills (including good telephone and written communication skills), a can-do attitude and enjoy working as part of a team. You will have knowledge of Microsoft packages such as Word and Excel. If you have the above experience, we'd strongly encourage you to apply. Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To apply online, please use the 'apply for this job link' at the top of this page to be redirected to our dedicated careers page to complete your application. JBRP1_UKTJ
Mar 02, 2026
Full time
We now have an exciting opportunity for a Customer Service Advisor/Administrator to join our repairs and maintenance team at Lymington Hospital. The position is offered on a permanent part time basis of 34 hours per week. Working hours would be Monday to Thursday 10:30am - 6pm (with a half hour break) and Friday 12 - 6pm. Rydon Maintenance provides hard facilities management services, incorporating planned preventative and reactive maintenance to a variety of clients, predominantly within the healthcare and housing association sectors. Within our healthcare division we look after a growing number of healthcare buildings for NHS Trusts, residential homes and educational facilities. Using the latest technology we ensure properties are well maintained, efficient and fit for purpose. Job Purpose As Customer Service Advisor you will work as part of a small team running the day to day operations of the repairs helpdesk for the hospital, ensuring the quality of our service delivery. This will involve taking calls from our client, contractors and operational teams, inputting repair requests and generating reports. You will liaise closely with engineers and contractors and allocate work appropriately, storing documents, and responding to maintenance queries both over the phone and email. You will play a key part in ensuring that KPIs and SLAs across the contract are being met. key responsibilities include; To monitor the outstanding repair calls within the helpdesk. To take calls from general public who are requiring guidance regarding hospital appointments. Planning in daily works for site engineers. To ensure effective communication between our operational team and our client. Ordering of materials required by the engineers, speaking to suppliers and contractors. Provide additional administration and support, where required for other team members and managers. Assist in the compiling of reports and to monitor compliance, highlighting/escalating any areas of concern. What we can offer you; Competitive Starting Salary of £22,950 per annum based on part time hours of 34 per week. Holiday Entitlement: 25 days per annum FTE Holiday Purchase Scheme: Buy up to an additional 5 days holiday Pension Scheme: 4% contributory. Flexible benefits for you to choose from including Critical Illness, DenPlan and Cycle to work schemes. Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire. Eyecare vouchers and free Flu Vaccinations Health Cash Plan: helping you spread the cost of essential healthcare 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it. Wellbeing and mental health champions readily available at work. Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services. Opportunities for you to progress your career across the business This is a permanent part time position and working hours are Monday to Thursday 10:30am - 6pm (with a half hour break) and Friday 12 - 6pm. Experience Required The successful candidate will have previous customer service or helpdesk experience. This experience will ideally have been gained with a maintenance company/contractor however this is not essential. Above all you will have excellent customer service skills (including good telephone and written communication skills), a can-do attitude and enjoy working as part of a team. You will have knowledge of Microsoft packages such as Word and Excel. If you have the above experience, we'd strongly encourage you to apply. Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To apply online, please use the 'apply for this job link' at the top of this page to be redirected to our dedicated careers page to complete your application. JBRP1_UKTJ
