Team Leader

Team Leader Coventry & Warwickshire (with hybrid working and travel to hospitals, the community and monthly meetings in Coventry) The Organisation Our client provides free, confidential and independent guidance on a wide range of issues, from benefits and housing to employment and debt. As part of partnership, they deliver dedicated financial guidance services for people affected by cancer, helping individuals access benefits, grants and tailored support. They are now looking for a Team Leader to join them on a full-time, permanent basis, working 37 hours per week. Your Rewards - Salary of £34,680 - Flexible working arrangements - Fees paid for membership of relevant professional bodies - Regular professional development - Health & Wellbeing services provided through Employee Assistance Programme 'Health Assured' - Specialised professional support for a range of issues through 'Peppy' - Cycle to Work Scheme - Free eye tests and contribution towards lenses/spectacles for computer users if appropriate - Standing desks and walking meetings - Discounts on leisure facilities and a range of discounted offers If you're an experienced welfare benefits adviser with strong team leadership skills and the ability to support complex casework, this is your chance to join our client's trusted organisation. You'll have the chance to shape a service that keeps clients' dignity, wellbeing and individual needs at its heart, positively impacting the lives of one of the most deserving groups of people. Cancer is a brutal, unfair and indiscriminate disease, and those affected and their families need all the help available to them. This role will play a critical part in providing that support and ensuring they aren't alone at a life-shattering point. The Role As a Team Leader, you will lead a compassionate advice service supporting people affected by cancer, ensuring they receive high-quality, specialist guidance throughout every stage of their journey. You will oversee and support a team of Frontline Specialist Advisors, managing performance, workflow and service delivery while providing coaching, mentoring and technical expertise across welfare benefits, financial wellbeing, housing and related issues. Alongside this, you will help shape tailored support plans, maintain strong partnerships with healthcare and community organisations, and ensure seamless referrals so clients receive the right support at the right time. You will also contribute to service development, safeguarding, and continuous improvement, always keeping the needs, dignity and wellbeing of clients at the heart of your work. Additionally, you will: - Provide specialist advice and guidance on complex cases - Oversee service delivery across face-to-face, telephone and digital channels - Maintain accurate case records and ensure GDPR compliance - Deliver and support training and ongoing professional development - Identify safeguarding concerns and ensure appropriate action is taken - Contribute to social policy work and raise awareness of client issues About You To be considered as a Team Leader, you will need: - Significant experience in welfare benefits advice and casework - Experience supervising or leading staff in an advisory setting - Experience working across multiple channels (face-to-face, phone, email) - Experience with case management systems - The ability to manage complex cases and support others with casework - Excellent communication, negotiation, and interpersonal skills - Strong empathy and the ability to work with vulnerable clients Please note, this role requires an Enhanced DBS check. The closing date for this role is 12th May 2026. Other organisations may call this role Advice Team Leader, Welfare Advice Team Leader, Advice Services Manager, Advice Service Team Leader, Casework Team Leader, Senior Casework Advisor, Frontline Services Manager, or Specialist Advice Team Leader. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you're ready to make a meaningful impact as a Team Leader, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.