Tenancy Sustainment Officer

Tenancy Sustainment Officer

Venn Group are recruiting for a Tenancy Sustainment Officer for a reputable Housing Association to join their teamon a permanent basis. The post holder will provide effective tenancy management across a geographical patch, ensuring that all housing management functions are completed to a high standard. They will provide a valuable service to the community and ensure that tenants and families supported through challenging situations.

Reference: J63225

Location: Gloucestershire

Length: 6 months + (Monday - Friday)

Per Annum: £16.50 via Umbrella

Day to Day Duties:

• Manage all housing management functions: (Voids and Lettings, Rent and Service Charge Arrears, ASB and tenancy breaches, Health and Safety and Fire checks, and Repairs and Maintenance)
• Conduct compliance checks by their due date; recording and certifying them appropriately
• Facilitate access to properties and facilities for contractors and repairs teams
• Maintain a property inventory and replenish any items as required
• Confirm that properties are ready to let as soon as possible after Voids are processed
• Report and escalate incidents, accidents, and untoward events accordingly
• Report safeguarding concerns to local authorities were appropriate
• Monitor and review CCTV footage to manage any ASBs and specific or untoward events
• Review maintenance works carried out in properties, confirm completion, and report any quality issues to the Neighbourhood Manager
• To assist the Neighbourhood Manager in preparing a case for Court in relation to tenancy breach
• Act as the main point of contact and promote positive relationships for the local community
• Collect rents and service charges and respond appropriately to any arrears
• Support service users to complete Housing Benefit claims during sign ups and after changes to their tenancy and financial circumstance
• Relay any tenancy related information or concerns to the Neighbourhood Manager and Neighbourhood team

Essential Skills:

• Good housing management experience
• Access to a car

To be considered for this position and for further information on this and other roles please send an updated CV to or call Paulo Davis on .

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.