Debt Recovery - Credit Control

Morgan McKinley is looking for an experienced Debt Recovery - Credit Control specialist to work for an organisation based in Redhill, Surrey. The Debt Recovery - Credit Control specialist will be working as part of the team responsible for ensuring that it collects its customer debts, securing the payment of monies owed by the customers that fall beyond contractual payment terms etc.

Duration: 4-6 months

Salary: £26-28K

Location: Office based, Redhill. 9-5 Monday to Friday

Debt Recovery - Credit Control duties include:

• Use multiple internal and external data sources to determine the best route to maximise cash collection and minimise the risk of potential bad debt
• Determining the reason for customer account closures
• Audit the quality of the final customer bill
• Determine the most efficient method(s) for customer contact
• Dealing directly with customers who are high risk and have a propensity for non-payment, balancing a robust approach with the need to recover some or all of the outstanding balance
• Identifying incorrect charges on accounts through detailed auditing and then ensuring the required actions are taken by other internal teams. Needs to demonstrate attention to detail
• Liaise with internal teams to ensure required actions are taken as a priority ensuring minimal delays before collection action can commence
• Investigate and understand potential external data providers that can support the collections process
• Manage 'High Risk' supplies through the 'Change of Occupancy' process, ensuring all information obtained is correct and fully substantiated (including legal proof), old account is closed correctly with all details populated.
• Ensure new customers are set up correctly, placed on a contracted rate, Direct Debit set up etc

Skills and experience required:

• Proven experience of working in a targeted, direct contact credit control department with a high volume of debt query resolution
• Excellent customer service skills
• Proven decision making and problem-solving skills
• Ability to investigate, negotiate and manage conflict resolution

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.