Assistant Collections Manager

Assistant Credit Control Manager job in Bath, with onsite parking and hybrid working Your new companyA Bath based AIM listed business are actively recruiting an Assistant Collections Manager to join their team. This company prides itself on providing an inclusive and supportive work environment which will give the successful candidate the freedom to innovate and bring new ideas to the table.Your new roleThe primary responsibilities for the successful candidate will include, but not be limited to: Ensuring that collection and escalation routines and timescales are adhered to. Monitor workloads and allocate agreements in default to the Credit Control team for collection. Provide an expert point of escalation and advice for Collections staff when dealing with technical or queried matters. Take personal ownership as appropriate. Take personal ownership of large debts or key issues in agreement with the Senior Collections and Legal Manager. Ensure that all customer interactions are dealt with efficiently, fairly, and consistently. Undertake all line management functions for the Collections team, including performance monitoring, appraisals, HR matters etc. Be the key point of contact with, and for, collection and recovery agents, and other 3rd party outsourcing partners. Provide MI and KPI data on a monthly and ad-hoc basis as required. Including top exposures/risks, agreements for write off/provisioning etc. Work with the Senior Collections & Legal Manager to continually evaluate working practices, identify opportunities for improvement, and drive through change. Other ad-hoc management tasks as allocated by the Senior Collections & Legal Manager or other senior Management team members.What you'll need to succeedKey skills required:

• Excellent attention to detail, organised and able to effectively prioritise a varied and demanding workload.
• Strong negotiation and influencing skills
• Confident line manager
• Excellent verbal and written communication skills
• Experience of using MS Office systems
• Good analytical skills
• Good commercial judgement

Personal attributes:

• Strong attention to detail
• Excellent written and verbal communication skills
• Team player
• Good organisation and planning skills
• Able to meet deadlines
• Works well under pressure
• Willingness to learn, get stuck in and upskill where needed
• Positive, pro-active mindset
• CICM or similar
• Team management experience is essential

What you'll get in return 4.5% contribution to a pension scheme 24 days annual leave per annum, increasing to 26 days after 2 years' service Holiday exchange scheme - the ability to buy or sell holidays from the overall entitlement Group bonus scheme - the potential to earn £1,000 each year dependent on the performance of the business Annual salary reviews, dependent on business and employee performance Life assurance and income protection from day 1 of employment Optional private medical insuranceWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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