Desktop Support Analyst / 2nd Line Support

Desktop Support Analyst 2nd Line Support Technician

Type: Permanent

Location: Euston (on site)

Salary: Up to £30,000 per Annum

Desktop Support Analyst will be working within the onsite Desktop Team and utilises the following; Windows Desktop operating systems knowledge, deployment tools of SCCM, MS Office, Citrix Client, builds, testing, Group policy, AD High Level, Office 365. This gives an overview of the technologies involved. You will report into the Desktop Team Leader, and receive guidance and mentoring from this person.

In order to be suitable for this role you should be able to perform a complex range of technical work activities either remotely or at customer side to meet business and customer requirements. Have the ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.

You will also

• Support project delivery aims and objectives
• Ensure all changes to estate are reflected in support documentation
• Participate in the on-call rota among the team and fall into the shift pattern to allow the Desktop Team Leader to allow for leave, sickness, training etc.

Experience required:

Essential

• Windows 10
• AD (High Level)
• Office 365
• Account Creation Windows 7&10 Microsoft
• Mobile devices - Intune or another MDM
• Desirable
• Windows Server 2012/2016,
• Virtualisation
• IP Networks, switches & Cabling.

If you would like to be considered for this great opportunity and have a minimum of 2 years experience then please apply below.

Desktop Support Analyst / 2nd Line Support Technician / IT Technician / IT Support Engineer / IT Service Engineer / IT Service Desk Technician / Helpdesk Engineer / IT Support Technician / Support Technician / Technical Support / IT Support / IT Systems Engineer / IT Systems Support / Desktop Support / Second Line Support