Revenues Officer

Come and work for an award winning organisation!

We are an ambitious and forward thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town.

We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment which encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance.

Working at Cheltenham Borough Council means working as part of a committed, professional and friendly team.

We have an exciting opportunity for someone to join our successful Revenues and Benefits Team as a Revenues officer.

About the role

The role is interesting and varied and the successful candidate will work within a friendly and supportive team dealing with all aspects of the billing and collection of council tax. This includes:

• Updating council tax records accurately and issuing bills
• Negotiating payment plans
• Responding to customer enquiries by phone, letter and face to face
• Issuing letters and contacting customers for payment
• This will include responding to enquiries from the general public

To be successful you will need

• A minimum of 5 qualifications equivalent to NVQ level 2, GCSE at Grade C/4 or above, these must include Maths and English
• Excellent customer service skills
• Excellent communication skills
• To be flexible, resilient and capable of working to deadlines
• Good IT skills
• Ideally to have experience of working in council tax and/or business rates, or working in a credit control/accounts receivable environment

For more information about this role please see the Job Description and Person Specification.

Closing date for applications: Wednesday 11th January 2023 (5pm)

Interviews will take place on Tuesday 17th January 2023 - TBC

What can we do for you

• An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS).
• A generous holiday entitlement of 25 days rising to 30 days after five years. Part-time employees receive a pro rata entitlement of 25 days.
• A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours.
• A comprehensive programme of learning and development.
• Two days paid time off for volunteering.
• Enhanced maternity and paternity schemes.
• An employee counselling service.
• Free eye tests (for some posts) and contribution towards the cost of glasses.
• A cycle to work scheme.
• Low cost town centre parking for some jobs, depending on work location.
• A commitment to employee wellbeing.

Applications

To apply for this position please click on "apply now" within this page to complete an application form and supporting statement together with your CV. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It's important that we're a good fit for each other, so let us know what's important to you and why you want to work for Cheltenham Borough Council. Your CV will not be available to the hiring manager unless you are shortlisted for interview to assist with our non-biased screening process so please ensure you complete the application form in full.

It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian, and other minority ethnic backgrounds, and those with disabilities.

Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire and provide references; proof of identity, nationality and immigration status; three years' employment or education history (if applicable) and, in some cases, verification of criminal record.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER