Cheltenham Borough Council

Are you ready to lead with compassion and make a real difference for families during their most difficult moments? Cheltenham Borough Council has an exciting Bereavement Services Team Leader - Business Support & Crematorium has an exciting opportunity! Location: Cheltenham, Gloucestershire, GL50 9SA Salary: £35,412 - £38,220 (pay award pending wef 1 April 2026) Job Type: Full Time, Permanent Closing D click apply for full job details

Are you ready to protect and improve some of Cheltenham's most iconic buildings? Cheltenham Borough Council has an exciting Building Surveyor opportunity! Location: Cheltenham, GL50 9SA Salary: £35,412 - £48,053 Job Type: Full Time, Permanent Closing Date: 15th July 2026 Come and work for an award-winning organisation! We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town. We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance. Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team. Building Surveyor - The Role: We own and manage over 200 significant buildings and structures, including listed buildings, swimming pools, war memorials and a football stadium. We are currently investing record sums into property improvements, sustainability initiatives, refurbishments and new-build projects whilst building a professional, committed and friendly team. You will provide support across a wide variety of council buildings, with a focus on commercial property. Your work will span planning, procurement and delivery of high-quality reactive and planned maintenance projects. You will contribute to effective asset management strategies through undertaking property surveys and helping develop programmes of work. No two projects are the same, and each will bring its own challenges and opportunities. Building Surveyor - Key Responsibilities: - Ensure building work complies with council codes of conduct, regulations and policies - Undertake building work in line with health and safety legislation and monitor contractor compliance - Manage multiple reactive and planned maintenance projects, prioritising issues and completing the annual maintenance plan - Procure contractors in line with Local Government procurement regulations - Scrutinise and challenge contractor costs, quality of work and timeliness - Build and maintain positive relationships with tenants, leaseholders, service managers and stakeholders - Identify when specialist contractors are required for building issues - Propose proactive changes to processes to deliver value for money - Undertake other reasonable tasks as required for the role Building Surveyor - You: - Hold 5 GCSEs including English and Maths - Possess a degree in Building Surveying or related construction or property subject - Are qualified or working towards an appropriate technical or professional qualification such as RICS or CIOB - Have evidence of continued training and professional development - Demonstrate excellent communication skills and ability to manage multiple projects across locations - Can work under pressure, meet strict deadlines and prioritise workloads effectively Benefits: - An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS) - A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays) - A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours - A comprehensive programme of learning and development - Two days (pro rata) paid time off for volunteering - Enhanced maternity and paternity schemes - Access to free counselling services - Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan - A cycle to work scheme - Low-cost town centre parking - A commitment to employee wellbeing Closing Date: 1 July 2026 To submit your CV for this exciting Building Surveyor opportunity, click Apply today!

Are you ready to lead with compassion and make a real difference for families during their most difficult moments? Cheltenham Borough Council has an exciting Bereavement Services Team Leader - Business Support & Crematorium has an exciting opportunity! Location: Cheltenham, Gloucestershire, GL50 9SA Salary: 35,412 - 38,220 (pay award pending wef 1 April 2026) Job Type: Full Time, Permanent Closing Date: Sunday 12th July About Us: Cheltenham Borough Council is an award-winning local authority committed to making Cheltenham a better place to live and work. We enable communities and businesses to thrive whilst protecting what is valued about our town. We are an ambitious, forward-thinking employer that treats everyone fairly, values all staff, and provides a stimulating working environment where people can reach their full potential and achieve a healthy work-life balance. Bereavement Services Team Leader - Business Support & Crematorium - The Role: You will lead the Business Support and Crematorium teams, managing all administration operations while ensuring compliance with statutory requirements. As the main point of contact for bereaved families and stakeholders, you will deliver empathetic customer service in a sensitive, front-facing environment. You will supervise and develop your team, drive service improvements, manage performance and attendance, and deputise for senior management as required. This role demands visible leadership, excellent communication, resilience and the ability to support families through complex procedures and documentation. Bereavement Services Team Leader - Business Support & Crematorium - Key Responsibilities: - Lead, supervise and develop team members, managing performance and attendance - Ensure all burial, cremation and memorial processes are compliant and accurately recorded - Support bereaved families with guidance through sensitive procedures and documentation - Manage customer enquiries, bookings and stakeholder relationships - Drive service improvement and support operational and budget management - Investigate and resolve complaints professionally - Deputise for senior management as required Bereavement Services Team Leader - Business Support & Crematorium - You: - Educated to A level, NVQ level 3, or BTEC in Office Administration (or equivalent relevant experience) - Proven experience managing and leading a team in an office environment - Strong IT skills including MS Office and knowledge of payment systems and financial procedures - Empathetic and resilient with excellent communication skills across telephone, face-to-face and written formats - Ability to work under high pressure, prioritise workloads and maintain strict deadlines - Excellent numeracy and literacy skills with meticulous attention to detail - Ability to maintain confidentiality and work to data protection standards Benefits: - An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS) - A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays) - A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours - A comprehensive programme of learning and development - Two days (pro rata) paid time off for volunteering - Enhanced maternity and paternity schemes - Access to free counselling services - Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan - A cycle to work scheme - Low-cost town centre parking - A commitment to employee wellbeing To submit your CV for this exciting Bereavement Services Team Leader - Business Support & Crematorium opportunity, click Apply today!

Are you ready to protect and improve some of Cheltenham's most iconic buildings? Cheltenham Borough Council has an exciting Building Surveyor opportunity! Location: Cheltenham, GL50 9SA Salary: £35,412 - £48,053 Job Type: Full Time, Permanent Closing Date: 4 June 2026 Come and work for an award-winning organisation! We are an ambitious and forward-thinking council click apply for full job details

Are you ready to protect and improve some of Cheltenham's most iconic buildings? Cheltenham Borough Council has an exciting Building Surveyor opportunity! Location: Cheltenham, GL50 9SA Salary: £35,412 - £48,053 Job Type: Full Time, Permanent Closing Date: 4 June 2026 Come and work for an award-winning organisation! We are an ambitious and forward-thinking council click apply for full job details

Are you ready to protect and improve some of Cheltenham's most iconic buildings? Cheltenham Borough Council has an exciting Building Surveyor opportunity! Location: Cheltenham, GL50 9SA Salary: £35,412 - £48,053 Job Type: Full Time, Permanent Closing Date: 4 June 2026 Come and work for an award-winning organisation! We are an ambitious and forward-thinking council click apply for full job details

Are you ready to protect and improve some of Cheltenham's most iconic buildings? Cheltenham Borough Council has an exciting Building Surveyor opportunity! Location: Cheltenham, GL50 9SA Salary: £35,412 - £48,053 Job Type: Full Time, Permanent Closing Date: 4 June 2026 Come and work for an award-winning organisation! We are an ambitious and forward-thinking council click apply for full job details

Join us in delivering a tenant focused housing service that truly makes a difference. Cheltenham Borough Council has an exciting opportunity for a Senior Tenancy Management Officer to join the team. Location: Hesters Way Community Resource Centre, GL51 7SU Salary: £32,597 - £34,434 (pay award pending wef 1 April 2026) Job Type: Full Time, Permanent Hours: 37 hours per week Close Date: Sunday 17 May 2026 Come and work for an award-winning organisation! We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town. We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance. Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team. Senior Tenancy Management Officer - The Role: As a trusted advocate for residents, you'll help tenants thrive in safe, settled homes, tackling complex cases, driving positive change and stepping in when it matters most. You'll work closely with partners, lead on safeguarding and inspections, and mentor others as you help shape stronger, safer communities. Senior Tenancy Management Officer - Key Responsibilities: - Act as a tenant advocate, building positive relationships and taking ownership of issues to ensure high customer satisfaction - Manage temporary furnished accommodation non-secure tenancies within a defined neighbourhood, including monthly visits - Handle complex tenancy matters (mutual exchanges, succession, breaches) and undertake legal action on behalf of CBC - Pro-actively support tenants at risk, working restoratively to sustain tenancies and drive behaviour change - Carry out neighbourhood inspections, welfare checks, home visits and safeguarding referrals - Work in partnership with the property team, community investment team and external agencies on repairs, fire safety, planned works and community activities - Mentor less experienced colleagues and lead on research and scoping for service improvements - Maintain accurate records on QL and Documotive, ensuring compliance with all policies and statutory standards Senior Tenancy Management Officer - You: - A proven track record of supporting operational delivery and holding others to account - Proven experience of delivering statutory housing or similar support services, with knowledge of tenancy and housing management policy and practice, and relevant landlord and tenant legislation and codes of practice - Experience in challenging customer-facing situations, with strong communication, diplomacy, negotiation and customer service resolution skills - Valid driving licence with access to a vehicle - An accredited housing management qualification and/or relevant experience in a housing management role is desirable What we can do for you - An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS) - A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays) - A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours - A comprehensive programme of learning and development - Two days (pro rata) paid time off for volunteering - Enhanced maternity and paternity schemes - Access to free counselling services - Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan - A cycle to work scheme - Low-cost town centre parking - A commitment to employee wellbeing To submit your application for this Senior Tenancy Management Officer opportunity, please click 'Apply' now!

Join us in delivering a tenant focused housing service that truly makes a difference. Cheltenham Borough Council has an exciting opportunity for a Senior Tenancy Management Officer to join the team. Location: Hesters Way Community Resource Centre, GL51 7SU Salary: £32,597 - £34,434 (pay award pending wef 1 April 2026) Job Type: Full Time, Permanent Hours: 37 hours per week Close Date: Sunday 17th May click apply for full job details