Team Leader

Time Appointments are working on behalf of a leading transport company based in Felixstowe who have a fantastic opportunity for a Team Leader to join their thriving management team! The successful candidate will be reporting to the general manager where you will also provide leadership and support to the customer service department.

Operating as a key part of the Intermodal Logistics management team, your role will be pivotal in driving the service strategy for the business. You will engage with external and internal stakeholders to ensure reliable end to end Logistics solutions are delivered flawlessly to their customer base.

You will be responsible for ensuring a seamless customer experience, coordinating and tracking the movement of containers and maximising opportunities for value add revenues and operational efficiencies throughout the process. You will ensure accurate and timely information to the commercial team to assist them in selling and maximising unutilised space.

Responsibilities:

• Manage specific customer demand in the form of Contract and Non-contractcontainer bookings and secure and allocate bookings in the most optimal way
• Capture booking data as early & accurately as possible to enable efficient and effective asset fill by Route Planning Team
• Transfer booking to the route optimisation team and communicate specific and special customer requirements. Complete customer booking accuracy checks
• Ensure billing activities adhere to contract and follow defined protocols. Defend revenue and profit by applying all charges for services provided
• Ensure all responsibilities are clear, targets are set, measured and reviewed and training & development plans are in place for everyone in the team
• Manage data and reports, providing standard reports and analysis to your customer base as required and ensure that minimum data and formats are observed by customers
• Provide regular updates to the Commercial Account Managers on service levels, issues and changes to services for your specific customer portfolio

Requirements:

• A minimum of three years' management experience within the Intermodal Logistics/Transport industry
• Commercially astute, articulate, technically strong with a dynamic approach to delivery
• Exceptional customer service skills, with the ability to liaise confidently with your customer base
• Ability to build healthy working relationships with business stakeholders while exhibiting independence and objectivity in thought and action
• Excellent analytical and problem solving skills - able to analyse complex and sometimes ambiguous data to evaluate options, use facts and data to implement solutions
• Strong communication skills, both written and verbal
• Ability to multitask and work well under pressure, prioritising tasks and workload and managing conflicting demands
• Effective management and delegation with the ability to build trust and motivate a team.

If you feel that you match the desired requirements, then please do get in touch ASAP as this is a fantastic opportunity thatwill not be around for long.