Property Accounts Team Administrator

Peabody has an exciting opportunity for a Property Accounts Team Administrator on a full time, permanent basis based in South East London. In return you will receive a competitive salary of up to £26,800per annum.

About the Property Accounts Team Administrator role:

This is a key role in a busy and demanding area of the business, requiring excellent communication skills, both written and verbal, with strong organisational and time management skills.

As our Property Accounts Team Administrator, you will ensure the delivery of excellent customer service in relation to service charges and communication on service charges. You will provide support to the team and our customers, ensuring that CRM queries and complaints are assigned, monitored and actioned accordingly and in a timely manner, administrative duties are carried out, and assist in ensuring the departmental objectives are met.

What we're looking for in our Property Accounts Team Administrator:

• The ability to work independently, exercising good initiative and judgement
• Excellent written and verbal communication skills
• Proven time management and prioritisation skills
• Proven experience and ability to deliver excellent customer care and valuing diversity
• Proven attention to detail and ability to work on a variety of tasks simultaneously
• The ability to work under pressure and meet deadlines and targets
• To ensure that all policies and procedures are adhered to so that consistent and standard practice is achieved across the organization
• Experience working within a Housing/Customer service environment
• Confident user of IT software and systems that support the Property Accounts Team functions in the business

What you can expect to be doing as our Property Accounts Team Administrator:

• Assisting in the resolution where possible of queries and complaints from customers, ensuring that successful outcomes are achieved for both Peabody and the customer
• Logging of CRM queries upon request and allocation of queries to officers on a daily basis from the CRM team queue
• Supporting the Property Accounts Team in day to day activities, collation of information for FTT cases as required, assisting on mail merges and block wide communications.
• Monitoring and reporting on team performance on CRM queries on a day to day basis, providing daily updates on progression, collating common trends within queries, issuing acknowledgments to customers
• Monitoring of the PAT inbox and actioning and allocating customers' correspondence accordingly
• General and ad-hoc administrative duties in the line with the role and provision of support to all Property Accounts Team members

If you feel have the skills and experience to become our Property Accounts Team Administrator, please click 'apply' now!

At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good work-life balance; and to improve our productivity and performance, we embrace agile working, which means if you are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply.

Our mission is to help people make the most of their lives and an important part of this is to ensure that our organisation reflects the wider communities we serve. We want to attract recruit and retain a diverse, inclusive and creative workforce to give us the best opportunity to meet the diverse needs of our residents and customers. We actively encourage applications from all groups and communities, as well as from BAME, LGBTQ+ and disabled people.