Amelia Virtual Agent Platform Developer (Any UK base location)

The job on offer

In order to drive the growth agenda in Cloud Infrastructure Services, we are looking to expand our team. You will assist in the management and Administration of a Ipsoft Chip Platform to support a service offering to our customer.
You will be part of a New Ipsoft chip team you will be the developer responsible for the administration and development of the IPsoft chipplatform. You will have been the lead technical experienced developer for this service.

Your role

• In collaboration with Service Integration and Management consultants, will assist clients in the implementation of Amelia Service Management practices based on Capgemini and industry standards
• Strong knowledge of Enterprise System Management and IT Service Management
• Subject Matter Expert for integrations between Amelia and other systems, whether developing ticket exchange with other ITSM products, or integrations with bespoke business systems. Assists ServiceNow System Administrators, SI Process Consultants, and Business Analysts with incident resolution, as needed
• Delivering high-quality solutions that are fit for purpose through analysis and challenging unnecessary customisation and focusing on a development and deployment approach that delivers flexibility to support changing business needs without the need to redevelop ServiceNow as functionality is expanded
• Setting coding standards of best practices, ensuring that all work delivered by the team meets those standards. Ensuring appropriate governance as well as accurate documentation. Always considers best practice of the processes that any work is delivering (along with technical best practice)

Your profile

• Experience with Groovy, PowerShell, VBS, Python - automatization, scripts, and small applications. Basic UI customization in HTML, JavaScript, CSS
• Experience in advanced administering ServiceNow Platform and ServiceNow and Remedy API
• Understanding of in AI / ML. Ability to find automation possibilities, defining the scope and execute proper solution
• Priority and time management skills including Understanding Agile and SCRUM. Self-motivation, willingness to learn. Knowledge of testing methodologies and frameworks
• Excellent communication skills & ability to work effectively as a team player
• Must be willing to undertake DV Clearance

Why Capgemini is unique

• At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.
• We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.
• Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

Get the future you want

Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion.

Get the Future You Want