IT Applications Support Analyst

Octavia are a Central London based Charity who provide affodable housing and care to the local community. Currently they are looking for an IT Applications Support Analyst to join their Digital Technology division.

As IT Applications Support Analyst, you will provide first and second line technical support on the configuration and BAU maintenance of applications and processes across Octavia. You will also be managing day-to-day queries ensuring ServiceDesk targets, KPI's and user expectations are achieved.

About the Role

We believe every employee at Octavia has a part to play in delivering of our vision and strategy. We are looking for individuals who will encompass our values and support one another in achieving their potential.

The key deliverables of this role include:

• Providing support for core business applications such as Dynamics 365 CRM, Housing Management System (QL) and iTrent
• Investigating and diagnosing system faults and errors, creating and submitting Request for Change (RFC's) documenting all test, process, training material and any new procedures
• Performing daily health checks of the applications, scripts, and dashboards
• Reacting to system alerts and troubleshooting or escalating as appropriate.
• Setting up new users and closing leaver's accounts
• Maintaining effective relationships and service level agreements with 3rd party suppliers
• Mentoring, training and providing cover for members of the IT Support team as and when required.
• Ensuring that Applications disaster recovery is in line with the IT business continuity plan, well documented and current and backup regimes are effective and tested regularly
• Implementing agreed actions recommended by audit and/or relevant regulatory and legal requirements as and when required
• Liaising with suppliers in order to troubleshoot and implement solutions or systems integrations

Requirements

To be considered for this position, you will have experience in areas such as Databases and Applications support, hands on, technical knowledge of Dynamics 365 and experience in direct system integration. Ideally you will have good knowledge and of business systems (preferably within the Housing sector), how these work together and how they support the business in; managing, developing, analysing and reporting.

Working knowledge of any of the following systems would be an advantage:

• Knowledge of any/all of the following systems:
• Power BI Pro
• DevOps Pipeline
• MS SQL SSRS - Reporting services
• SQL Server
• Data warehousing
• Azure
• API/Webservices for integration of systems
• Programming language such as PowerShell
• PowerApps

Throughout all of our operations we expect all our staff to behave by four simple values: Being Respectful, Responsive, Reliable and Resourceful.

Benefits

On offer is a base salary of up to £35,480 per year, plus life cover and pension (up to 10% employer contributions).

Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. Everyone is welcome.

Applications are being shortlisted for this role on an ongoing basis so early application is encouraged.