Job Description
We are assisting a well-established company with the recruitment of an experienced Account Manager to join the business.
Working as part of a busy and established team, you will be responsible for providing effective customer service and account management to a high volume of business customers and supporting the sales team. Key duties and responsibilities will include;
- Working as part of a team of 8-10 customer service and sales advisors
- Deal with a high volume of inbound customer calls
- Resolving queries and providing advice and guidance to customers on their orders
- Increase and manage revenue on business customer accounts
- Supporting the sales teams by taking details of inbound sales orders
- Manage orders for customers, ensuring that orders are dispatched quickly and effectively.
- Send copy invoices to customers and deal with any invoice queries are
- Work to department SLA's and KPI's, ensuring customer call expectations are met and exceeded
- Support the sales advisors with the customer sales process when required
- Taking orders from customers, through to liaison with the warehouse, dispatches, sales notes and invoicing
- Provide excellent customer service to customer and dealing with any complaints / issues in an effective manner
For this role it is essential that candidates have proven customer service experience and are able to work to targets and KPI's within a business, ideally with a business that sells tangible goods i.e. construction, manufacturing, motor trade, electrical, engineering etc.
Excellent communication skills are essential for this role and the ability to work in a fast paced and busy environment. Strong customer service experience is essential, in addition to the ability to build relationships with existing customers and new customers, providing a professional service.
There is also an opportunity to move into a sales focused role, for candidates looking to develop their career within a sales environment. Full training and support will be given.
In return, the role offers a great salary, benefits, bonus and working environment. Please apply online for more information and a consultant from Cameron James will be in touch.
This is an immediate need and interviews are being held ASAP.
