Are you ready to bring your A game to the lovely, driven, and charismatic Crewe team? Based in our incredible Crewe office, we're welcoming our next Recruitment Consultant to manage and lead their own temps desk. Initially this is a 12 month FTC covering maternity leave but could become permanent for the right person. This branch is looking for an organised, motivated and people centred individual who have a keen interest in social media, are creative in thought but motivated in sales! Location: 3 Macon Court, Macon Way, Crewe Cheshire CW1 6FW. 3 days in the office / 2 days working from home Salary: negotiable depending on experience (plus uncapped commission!) Driving License required. Your recruitment journey begins in the Crewe team building out the temps desk. Collaborating with your Branch Manager and Perms Consultants, you'll receive comprehensive training in securing new business, and how to carve your name in the area and within Adecco. No prior recruitment sales experience is required, but knowledge and demonstrated sales enthusiasm is essential such as cold calling, being face to face or confident with customers. The Team Led by the lovely and enthusiastic Branch Manager, Catherine, alongside her Permanent Recruitment Consultants Laura and Niki, the team are known for their resilience and fun! Despite its size, this close-knit team are phenomenally generous, sharing their candidates, strategy and ideas because there really is no 'I' in team! They eagerly invite new talent to join, offering a collaborative space where success is within reach. At the heart of this branch is a passion for work - making it the best place to establish yourself in the recruitment world! What you'll be doing Your responsibility will be overseeing a mixture of office, logistics and production roles roles primarily within the manufacturing space. Here sales aren't forceful; they're consultative, embodying confidence and accuracy. We need someone who is ready to be on the phones, dynamic in their approach to winning new business but not afraid to do so. Breaking down doors and securing new client wins. Identify sales leads for the team, achieve targets through consistent business development activity. Gain trust and consistency from clients through regular sales calls and networking. Identify suitable candidates through screening in accordance with the client's requirements and agreed service levels. Carry out sales presentations at client meetings and be ready to bid to win a client. Creative - The team put email mailers together to send out to clients and candidates, so someone who is clever with words, and not afraid to be innovative in this regard. Social media - we often use LinkedIn to share everything that is going on in the office and the team. Finding ways to showcase this and having a knack for posting will be greatly appreciated! About you In this role, authenticity is valued above all else. We seek an individual who embodies a self-assured approach, resilience and either possesses demonstrable sales expertise or the unwavering determination to excel in sales. We expect you to be optimistic, ready and hopeful of your career and where you see yourself. Guided by your Branch Manager, you'll be welcomed with open arms for the long run to the Adecco family. Ability to operate in a competitive environment. This is a small but successful team, so we want this candidate to be enthusiastic to build their own success for the branch and have the DRIVE to do so. Strong organisation skills and a methodical approach to all tasks. Ability to prioritise workload to ensure efficient delivery of candidates to your consultant. A positive, motivated, and charismatic attitude. An unwavering commitment to diligence, continuous learning and striving for excellence. Ambitious nature who can keep up a professional and consistent pace with clients. Resilient - this is a hard industry, so we need someone who can recover from 'no' from clients and candidates and bounce back. Why choose us? You will be entering a dynamic and fast paced environment. Not only will you be entering a vibrant industry, but you will constantly be engaged in diverse tasks, interacting with various professionals, and tackling new challenges. The fast-paced nature keeps you agile and offers continuous learning opportunities. If you like connecting with people, this is for you. You will be speaking with individuals from diverse backgrounds. You can make tangible impact on someone's career while meeting the evolving needs of clients. Benefits: Company Pension Plan, Life Assurance, retail discounts, season ticket loan etc. Tailored programme of training and development. A Journey to bring out the best in you On our career site, you will find some of the key steps you can expect to guide you along the way. As one of the world's largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 26, 2024
Contractor
Are you ready to bring your A game to the lovely, driven, and charismatic Crewe team? Based in our incredible Crewe office, we're welcoming our next Recruitment Consultant to manage and lead their own temps desk. Initially this is a 12 month FTC covering maternity leave but could become permanent for the right person. This branch is looking for an organised, motivated and people centred individual who have a keen interest in social media, are creative in thought but motivated in sales! Location: 3 Macon Court, Macon Way, Crewe Cheshire CW1 6FW. 3 days in the office / 2 days working from home Salary: negotiable depending on experience (plus uncapped commission!) Driving License required. Your recruitment journey begins in the Crewe team building out the temps desk. Collaborating with your Branch Manager and Perms Consultants, you'll receive comprehensive training in securing new business, and how to carve your name in the area and within Adecco. No prior recruitment sales experience is required, but knowledge and demonstrated sales enthusiasm is essential such as cold calling, being face to face or confident with customers. The Team Led by the lovely and enthusiastic Branch Manager, Catherine, alongside her Permanent Recruitment Consultants Laura and Niki, the team are known for their resilience and fun! Despite its size, this close-knit team are phenomenally generous, sharing their candidates, strategy and ideas because there really is no 'I' in team! They eagerly invite new talent to join, offering a collaborative space where success is within reach. At the heart of this branch is a passion for work - making it the best place to establish yourself in the recruitment world! What you'll be doing Your responsibility will be overseeing a mixture of office, logistics and production roles roles primarily within the manufacturing space. Here sales aren't forceful; they're consultative, embodying confidence and accuracy. We need someone who is ready to be on the phones, dynamic in their approach to winning new business but not afraid to do so. Breaking down doors and securing new client wins. Identify sales leads for the team, achieve targets through consistent business development activity. Gain trust and consistency from clients through regular sales calls and networking. Identify suitable candidates through screening in accordance with the client's requirements and agreed service levels. Carry out sales presentations at client meetings and be ready to bid to win a client. Creative - The team put email mailers together to send out to clients and candidates, so someone who is clever with words, and not afraid to be innovative in this regard. Social media - we often use LinkedIn to share everything that is going on in the office and the team. Finding ways to showcase this and having a knack for posting will be greatly appreciated! About you In this role, authenticity is valued above all else. We seek an individual who embodies a self-assured approach, resilience and either possesses demonstrable sales expertise or the unwavering determination to excel in sales. We expect you to be optimistic, ready and hopeful of your career and where you see yourself. Guided by your Branch Manager, you'll be welcomed with open arms for the long run to the Adecco family. Ability to operate in a competitive environment. This is a small but successful team, so we want this candidate to be enthusiastic to build their own success for the branch and have the DRIVE to do so. Strong organisation skills and a methodical approach to all tasks. Ability to prioritise workload to ensure efficient delivery of candidates to your consultant. A positive, motivated, and charismatic attitude. An unwavering commitment to diligence, continuous learning and striving for excellence. Ambitious nature who can keep up a professional and consistent pace with clients. Resilient - this is a hard industry, so we need someone who can recover from 'no' from clients and candidates and bounce back. Why choose us? You will be entering a dynamic and fast paced environment. Not only will you be entering a vibrant industry, but you will constantly be engaged in diverse tasks, interacting with various professionals, and tackling new challenges. The fast-paced nature keeps you agile and offers continuous learning opportunities. If you like connecting with people, this is for you. You will be speaking with individuals from diverse backgrounds. You can make tangible impact on someone's career while meeting the evolving needs of clients. Benefits: Company Pension Plan, Life Assurance, retail discounts, season ticket loan etc. Tailored programme of training and development. A Journey to bring out the best in you On our career site, you will find some of the key steps you can expect to guide you along the way. As one of the world's largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
By joining our growing IT Support Service Desk team at Tribeca , you'll be assisting businesses in the Alternative Investment sector. You'll be responsible for: Desktop and laptop fixes Supporting users remotely and over the phone Troubleshooting and fixing issues with both Windows and Mac OS Managing active directory and group policy Liaising with third party support teams, such as Sage and Bloomberg In your daily role , you'll gain exposure to tools and systems within the office 365 ecosystem, Windows Servers, networking equipment and much more. We promise there will be plenty of opportunities to learn, and our internal trainer will fill in any gaps. You'll join a team who prioritises quality and maintaining good relationships with users. That means a happier day for you. To qualify for this position, you will need experience supporting Microsoft Windows and active directory and Office 365 (Admin centre, Exchange, Licensing etc) Your success will be defined by KPIs focused on: Ticket stats e.g. first time fixes and average resolution time Quality ticket notes Good feedback from users You'll have regular one to ones with your manager, where you can discuss objectives, and progression within the business. The benefits package consists of: Private medical insurance 33 days annual leave including 8 bank holidays 4% matched pension Individual yearly training budget Team social events Private counsellor 4X salary death in service insurance 4X salary critical illness insurance If you feel you have the necessary experience for this position then please do apply now, we would love to hear from you. Job Types: Full-time, Permanent Pay: £22,000.00-£27,000.00 per year Benefits: Company events Company pension Discounted or free food Free parking Health & wellbeing programme Life insurance On-site parking Private dental insurance Private medical insurance Referral programme Schedule: 8 hour shift Monday to Friday Ability to commute/relocate: Sittingbourne: reliably commute or plan to relocate before starting work (required) Work authorisation: United Kingdom (required) Work Location: In person Reference ID:
Apr 25, 2024
Full time
By joining our growing IT Support Service Desk team at Tribeca , you'll be assisting businesses in the Alternative Investment sector. You'll be responsible for: Desktop and laptop fixes Supporting users remotely and over the phone Troubleshooting and fixing issues with both Windows and Mac OS Managing active directory and group policy Liaising with third party support teams, such as Sage and Bloomberg In your daily role , you'll gain exposure to tools and systems within the office 365 ecosystem, Windows Servers, networking equipment and much more. We promise there will be plenty of opportunities to learn, and our internal trainer will fill in any gaps. You'll join a team who prioritises quality and maintaining good relationships with users. That means a happier day for you. To qualify for this position, you will need experience supporting Microsoft Windows and active directory and Office 365 (Admin centre, Exchange, Licensing etc) Your success will be defined by KPIs focused on: Ticket stats e.g. first time fixes and average resolution time Quality ticket notes Good feedback from users You'll have regular one to ones with your manager, where you can discuss objectives, and progression within the business. The benefits package consists of: Private medical insurance 33 days annual leave including 8 bank holidays 4% matched pension Individual yearly training budget Team social events Private counsellor 4X salary death in service insurance 4X salary critical illness insurance If you feel you have the necessary experience for this position then please do apply now, we would love to hear from you. Job Types: Full-time, Permanent Pay: £22,000.00-£27,000.00 per year Benefits: Company events Company pension Discounted or free food Free parking Health & wellbeing programme Life insurance On-site parking Private dental insurance Private medical insurance Referral programme Schedule: 8 hour shift Monday to Friday Ability to commute/relocate: Sittingbourne: reliably commute or plan to relocate before starting work (required) Work authorisation: United Kingdom (required) Work Location: In person Reference ID:
A large national FM and maintenance company are looking for an experienced Refrigeration engineer to be based at a large Mobile sites in West Midlands-Birmingham. This is a fantastic role for the right person to join an established team. Benefits include: Competitive salary up to £51,000 per annum. OT available 30 days Holiday + Bank Holidays,1 in 6 call outs Pension Company benefits Responsibilities will include: This is a key position, carrying out planned and reactive maintenance across several site locations. You will be the first line in all maintenance throughout your allocated sites. The purpose of this role is to carry out technical repairs and PPM's. You will ensure that all technical and compliance paperwork is always completed and up to date. Complete the Planned Preventative Maintenance (PPM) schedule within agreed timescales and to ensure all necessary paperwork is completed accurately and to the laid-down procedures. Respond promptly and positively to service call requests from the Helpdesk and to assess the requirements of the job and carry out repairs as and where necessary. Identify non-repairable faults in plant and machinery and promptly advise the Line manager of findings, with recommendations regarding suitable replacement. Qualification Requirements: NVQ Level 2 in refrigeration and Air Conditioning F-Gas 2079 C02 - not essential but desirable Hydro Carbon refrigerant training-Not essential but desirable Experience working within occupied offices Driving Licence Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Apr 25, 2024
Full time
A large national FM and maintenance company are looking for an experienced Refrigeration engineer to be based at a large Mobile sites in West Midlands-Birmingham. This is a fantastic role for the right person to join an established team. Benefits include: Competitive salary up to £51,000 per annum. OT available 30 days Holiday + Bank Holidays,1 in 6 call outs Pension Company benefits Responsibilities will include: This is a key position, carrying out planned and reactive maintenance across several site locations. You will be the first line in all maintenance throughout your allocated sites. The purpose of this role is to carry out technical repairs and PPM's. You will ensure that all technical and compliance paperwork is always completed and up to date. Complete the Planned Preventative Maintenance (PPM) schedule within agreed timescales and to ensure all necessary paperwork is completed accurately and to the laid-down procedures. Respond promptly and positively to service call requests from the Helpdesk and to assess the requirements of the job and carry out repairs as and where necessary. Identify non-repairable faults in plant and machinery and promptly advise the Line manager of findings, with recommendations regarding suitable replacement. Qualification Requirements: NVQ Level 2 in refrigeration and Air Conditioning F-Gas 2079 C02 - not essential but desirable Hydro Carbon refrigerant training-Not essential but desirable Experience working within occupied offices Driving Licence Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Are you passionate about providing top-notch IT support in a dynamic environment? Join my clients team at a leading global manufacturer located in Kidlington. We're seeking a talented IT Support Analyst to provide comprehensive support to our end users and ensure the smooth operation of my clients IT infrastructure. Position: IT Support Analyst Location: Kidlington, United Kingdom Salary: Up to £30,000 per annum Key Responsibilities: Deliver exceptional technical support to end users, resolving hardware, software, and network issues promptly and effectively. Manage and maintain Microsoft 365 suite, including Exchange Online, SharePoint, and Teams, ensuring optimal performance and user satisfaction. Provide support for Windows computer systems and Servers, troubleshooting issues and performing system upgrades and maintenance as needed. Utilize SCCM (System Center Configuration Manager) for software deployment, updates, and patch management across the organization. Collaborate with IT teams and stakeholders to implement and support IT projects, initiatives, and infrastructure improvements. Document support activities, solutions, and procedures to maintain accurate records and facilitate knowledge sharing. Requirements: Proven experience in providing IT support to end users in a professional environment. Strong proficiency in supporting Microsoft 365 applications and services. Expertise in troubleshooting and supporting Windows computer systems and Servers. Familiarity with SCCM for software deployment and management. Excellent communication and interpersonal skills, with the ability to interact effectively with users at all levels of technical expertise. Strong problem-solving abilities and a proactive approach to resolving issues. Relevant certifications (eg, Microsoft Certified: Modern Desktop Administrator Associate) are a plus. Why Join Us: Opportunity to work for a global leader in manufacturing with a commitment to innovation and excellence. Competitive salary and benefits package, including opportunities for career advancement and professional development. Collaborative and inclusive work environment where your contributions are valued and recognized. Access to cutting-edge technologies and ongoing training to enhance your skills and expertise. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 25, 2024
Full time
Are you passionate about providing top-notch IT support in a dynamic environment? Join my clients team at a leading global manufacturer located in Kidlington. We're seeking a talented IT Support Analyst to provide comprehensive support to our end users and ensure the smooth operation of my clients IT infrastructure. Position: IT Support Analyst Location: Kidlington, United Kingdom Salary: Up to £30,000 per annum Key Responsibilities: Deliver exceptional technical support to end users, resolving hardware, software, and network issues promptly and effectively. Manage and maintain Microsoft 365 suite, including Exchange Online, SharePoint, and Teams, ensuring optimal performance and user satisfaction. Provide support for Windows computer systems and Servers, troubleshooting issues and performing system upgrades and maintenance as needed. Utilize SCCM (System Center Configuration Manager) for software deployment, updates, and patch management across the organization. Collaborate with IT teams and stakeholders to implement and support IT projects, initiatives, and infrastructure improvements. Document support activities, solutions, and procedures to maintain accurate records and facilitate knowledge sharing. Requirements: Proven experience in providing IT support to end users in a professional environment. Strong proficiency in supporting Microsoft 365 applications and services. Expertise in troubleshooting and supporting Windows computer systems and Servers. Familiarity with SCCM for software deployment and management. Excellent communication and interpersonal skills, with the ability to interact effectively with users at all levels of technical expertise. Strong problem-solving abilities and a proactive approach to resolving issues. Relevant certifications (eg, Microsoft Certified: Modern Desktop Administrator Associate) are a plus. Why Join Us: Opportunity to work for a global leader in manufacturing with a commitment to innovation and excellence. Competitive salary and benefits package, including opportunities for career advancement and professional development. Collaborative and inclusive work environment where your contributions are valued and recognized. Access to cutting-edge technologies and ongoing training to enhance your skills and expertise. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
First Military Recruitment Ltd
Little Lever, Lancashire
LB247 - IT Helpdesk Manager Location : Bolton Salary : £DOE Overview: First Military Recruitment are currently seeking an IT Helpdesk Manager on behalf of one of our clients. You will have responsibility for managing a team of Desktop Support Technicians (DST S) who provide support to more than 1800 users across the UK. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: To lead and motivate the Desktop Support Team (DST) ensuring the required work is completed within the set business expectations. To manage all DST s ensuring all business SLA s and KPI s are always achieved. To develop a knowledge based shared framework to avoid single points of failure. To develop the DST s to ensure there is an equal balance of customer focus and technical ability. To effectively manage, appraise and develop all DST S. To motivate and performance manage all DST S in line with the businesses expectations. To ensure the smooth operational running of the help desk at all times. To observe, feedback and analyse support calls to develop the DST and prevent future problems. To continually review, define and rewrite all Desktop Support Technicians procedures. To actively manage all customer issues and manage the whole escalation process effectively. To act as the first liaison point to all customer complaints. Continually account manage all existing customers to ensure a high level of retention is achieved. To identify opportunities for service improvement and make recommendations. Skills and Qualifications: Comptia Network+. Excellent knowledge of Windows 10 and above, Mail Server and Microsoft Office suites. Candidates must have a fundamental knowledge of networking i.e. TCP/IP, LAN & WAN and their components. Knowledge of antivirus solutions, firewalls and web content access control. Experience of installing and configuring Windows Server 12 and above. Excellent time management skills with the ability to prioritise workload according to others needs. Excellent customer service and communication skills in order to deal with the needs of the business politely and efficiently. Willingness and enthusiasm to continually develop technical skills in line with the needs of the business. A proactive, confident, hardworking individual possessing excellent communication skills and a methodical approach to work. Ability to work on own initiative and prioritise work, whilst maintaining high standards at all times. Be motivated by achievement of personal targets and success.
Apr 25, 2024
Full time
LB247 - IT Helpdesk Manager Location : Bolton Salary : £DOE Overview: First Military Recruitment are currently seeking an IT Helpdesk Manager on behalf of one of our clients. You will have responsibility for managing a team of Desktop Support Technicians (DST S) who provide support to more than 1800 users across the UK. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: To lead and motivate the Desktop Support Team (DST) ensuring the required work is completed within the set business expectations. To manage all DST s ensuring all business SLA s and KPI s are always achieved. To develop a knowledge based shared framework to avoid single points of failure. To develop the DST s to ensure there is an equal balance of customer focus and technical ability. To effectively manage, appraise and develop all DST S. To motivate and performance manage all DST S in line with the businesses expectations. To ensure the smooth operational running of the help desk at all times. To observe, feedback and analyse support calls to develop the DST and prevent future problems. To continually review, define and rewrite all Desktop Support Technicians procedures. To actively manage all customer issues and manage the whole escalation process effectively. To act as the first liaison point to all customer complaints. Continually account manage all existing customers to ensure a high level of retention is achieved. To identify opportunities for service improvement and make recommendations. Skills and Qualifications: Comptia Network+. Excellent knowledge of Windows 10 and above, Mail Server and Microsoft Office suites. Candidates must have a fundamental knowledge of networking i.e. TCP/IP, LAN & WAN and their components. Knowledge of antivirus solutions, firewalls and web content access control. Experience of installing and configuring Windows Server 12 and above. Excellent time management skills with the ability to prioritise workload according to others needs. Excellent customer service and communication skills in order to deal with the needs of the business politely and efficiently. Willingness and enthusiasm to continually develop technical skills in line with the needs of the business. A proactive, confident, hardworking individual possessing excellent communication skills and a methodical approach to work. Ability to work on own initiative and prioritise work, whilst maintaining high standards at all times. Be motivated by achievement of personal targets and success.
Role: Senior Field Engineer (Server) Salary: £29k + Car + Pension + On Call Allowance+ prvate medical/ dental insurance + many more Location: Manchester or Stoke- on- Trent (Travelling to sites within a radius around either region) MUST BE UK BASED AND SC ELIGIBLE. NO SPONSORSHIP PROVIDED The Senior Field Service Engineer will be responsible for diagnosing and repairing various IT equipment such as servers, PCs, laptops, printers, and point of sale systems (EPOS) at different customer sites throughout the UK. They will ensure adherence to company processes, procedures, and contractual obligations while upholding excellent customer service standards. Candidates should possess extensive experience as a Field Service Engineer, effective communication skills, and the ability to collaborate within a team environment. Reporting to Team Leader/Resource Managers (Field), this role will also involve critical interactions with Call Control and Technical vetting teams within Field Services. Key responsibilities include: Independently and remotely troubleshooting a wide range of products in both software and hardware environments. Proficiency in installing, configuring, and supporting Server/Desktop/EPOS environments, as well as installing client software for various networking platforms at different customer sites in the UK. Adherence to documented procedures and safety precautions, including ESD protocols. Demonstrating effective problem-solving skills and the ability to adapt and learn on the job. Cultivating professional relationships with internal stakeholders such as Call Control and Tech Vetting teams. Ensuring compliance with processes, procedures, and contractual agreements. Striving to provide exceptional customer service and support to all CDW customers. Completing necessary documentation such as Field Service Call reports and Customer Checksheets within SLA timescales. Proactively collaborating with call allocators to meet SLAs in a cost-effective manner. Understanding and exceeding customer SLA requirements through initiative. Performing any additional tasks as directed by Senior Management. Requirements: Possess an exceptional understanding of Server/PC architecture, proficiency in Windows Operating systems, and adeptness in troubleshooting and resolving issues with Servers, Desktops, EPOS, Laptops, and Printers. Hold a valid UK Driving Licence. Must be eligible for SC clearance. Hold recognized manufacturer accreditations, such as HP/IBM/Dell/ Lenovo, for both Server and Desktop. Have a minimum of 6 years of customer-facing experience in the IT industry. Demonstrate the ability to work independently across a diverse range of products. Exhibit outstanding communication skills. Showcase proven organizational and customer service competencies. Perform effectively under pressure. Maintain consistently high standards of quality and professionalism. Display excellent time management abilities. Collaborate effectively as part of a team to achieve operational excellence. Possess awareness of ITIL methodologies and best practices. Previous experience in a similar role is preferred. Show flexibility in adapting to the evolving needs of the team. Adhere strictly to company standards and procedures unless directed otherwise. Foster and nurture excellent customer relationships. Uphold high levels of punctuality, communication, attitude, competence, and service quality. Ensure maintenance of all relevant Manufacturer Server Accreditations, where applicable. If you're ready to contribute your expertise to a dynamic team within a leading IT MSP, apply now and embark on an exciting career journey! .
Apr 25, 2024
Full time
Role: Senior Field Engineer (Server) Salary: £29k + Car + Pension + On Call Allowance+ prvate medical/ dental insurance + many more Location: Manchester or Stoke- on- Trent (Travelling to sites within a radius around either region) MUST BE UK BASED AND SC ELIGIBLE. NO SPONSORSHIP PROVIDED The Senior Field Service Engineer will be responsible for diagnosing and repairing various IT equipment such as servers, PCs, laptops, printers, and point of sale systems (EPOS) at different customer sites throughout the UK. They will ensure adherence to company processes, procedures, and contractual obligations while upholding excellent customer service standards. Candidates should possess extensive experience as a Field Service Engineer, effective communication skills, and the ability to collaborate within a team environment. Reporting to Team Leader/Resource Managers (Field), this role will also involve critical interactions with Call Control and Technical vetting teams within Field Services. Key responsibilities include: Independently and remotely troubleshooting a wide range of products in both software and hardware environments. Proficiency in installing, configuring, and supporting Server/Desktop/EPOS environments, as well as installing client software for various networking platforms at different customer sites in the UK. Adherence to documented procedures and safety precautions, including ESD protocols. Demonstrating effective problem-solving skills and the ability to adapt and learn on the job. Cultivating professional relationships with internal stakeholders such as Call Control and Tech Vetting teams. Ensuring compliance with processes, procedures, and contractual agreements. Striving to provide exceptional customer service and support to all CDW customers. Completing necessary documentation such as Field Service Call reports and Customer Checksheets within SLA timescales. Proactively collaborating with call allocators to meet SLAs in a cost-effective manner. Understanding and exceeding customer SLA requirements through initiative. Performing any additional tasks as directed by Senior Management. Requirements: Possess an exceptional understanding of Server/PC architecture, proficiency in Windows Operating systems, and adeptness in troubleshooting and resolving issues with Servers, Desktops, EPOS, Laptops, and Printers. Hold a valid UK Driving Licence. Must be eligible for SC clearance. Hold recognized manufacturer accreditations, such as HP/IBM/Dell/ Lenovo, for both Server and Desktop. Have a minimum of 6 years of customer-facing experience in the IT industry. Demonstrate the ability to work independently across a diverse range of products. Exhibit outstanding communication skills. Showcase proven organizational and customer service competencies. Perform effectively under pressure. Maintain consistently high standards of quality and professionalism. Display excellent time management abilities. Collaborate effectively as part of a team to achieve operational excellence. Possess awareness of ITIL methodologies and best practices. Previous experience in a similar role is preferred. Show flexibility in adapting to the evolving needs of the team. Adhere strictly to company standards and procedures unless directed otherwise. Foster and nurture excellent customer relationships. Uphold high levels of punctuality, communication, attitude, competence, and service quality. Ensure maintenance of all relevant Manufacturer Server Accreditations, where applicable. If you're ready to contribute your expertise to a dynamic team within a leading IT MSP, apply now and embark on an exciting career journey! .
Role: Senior Project Manager Salary: £40k-£45k plus £5k car allowance Job Status: Permanent/Full-Time Location: Birmingham and surrounding areas, and up to Manchester. Being centrally based would be ideal Vacancy Reference: VR/05118 Role Description: Bridge Recruitment are currently networking for a Senior Project Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers nationally. They are committed to the health and wellbeing of their employees and always strive to invest in the latest technology in order to provide a best-in-class service to their clients. As Senior Project Manager, you will be responsible for coordinating teams of technicians to deliver the required level of service to customers. You will work closely with Operations, Helpdesk and Commercial teams to assess jobs and ensure the correct skills and tools are in place throughout the project. The ideal Senior Project Manager will have proven experience in the FM cleaning sector, will be flexible to support the needs of the business and will be highly customer focused. Responsibilities: Pre organisation project ensuring right equipment and tools are on site as part of commencement Start project team on day one of project ensuring full specifications is debriefed to lead, all project team are debriefed and RAMS are fully read and signed by all Attend clients sites to assess and estimate costs for delivering a project with timelines Meet and update customers on the progress of all works agree date of meeting prior to project commencing Identify solutions to reduce time and cost in all areas such as equipment hire and labour Monitor productivity levels of labour on jobs and ensure that it meets the planning schedule Be competent at working with Excel and planning tools to monitor progress of projects Ensure that the Health & Safety requirements are implemented and adhered to by all staff Check all jobs have correct information on Jobwatch (CRM) prior to commencement of work Liaise with Helpdesk/Commercial to ensure project is completed correctly prior to invoicing Check all staff have the appropriate PPE and that risk assessments have been read in full Requirements: Previous experience in the FM cleaning sector is desirable Good understanding on pricing jobs in the specialist cleaning industry Held senior technician/supervisory roles in the service industry Ability to establish and maintain good client relationships, both internally and externally Understands and agreeable to work different hours/shifts to include nights/weekends Excellent communication skills (verbal and written) Highly customer focused and always looking to deliver a high quality of service for clients Capable of delegating duties and tasks to other staff and monitoring performance Flexible and able to react quickly to the needs of the customer and the company Ability to deliver quality results under pressure and prioritise work Competence in Microsoft Office products especially Outlook, Word and Excel Excellent time management skills and ability to prioritise a demanding workload Ability to hold employee and client information in the strictest confidence Certification in IPAF/PASMA and CSCS Qualifications in Health and Safety such as IOSH desirable but not essential Competent level of maths and English qualification
Apr 25, 2024
Full time
Role: Senior Project Manager Salary: £40k-£45k plus £5k car allowance Job Status: Permanent/Full-Time Location: Birmingham and surrounding areas, and up to Manchester. Being centrally based would be ideal Vacancy Reference: VR/05118 Role Description: Bridge Recruitment are currently networking for a Senior Project Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers nationally. They are committed to the health and wellbeing of their employees and always strive to invest in the latest technology in order to provide a best-in-class service to their clients. As Senior Project Manager, you will be responsible for coordinating teams of technicians to deliver the required level of service to customers. You will work closely with Operations, Helpdesk and Commercial teams to assess jobs and ensure the correct skills and tools are in place throughout the project. The ideal Senior Project Manager will have proven experience in the FM cleaning sector, will be flexible to support the needs of the business and will be highly customer focused. Responsibilities: Pre organisation project ensuring right equipment and tools are on site as part of commencement Start project team on day one of project ensuring full specifications is debriefed to lead, all project team are debriefed and RAMS are fully read and signed by all Attend clients sites to assess and estimate costs for delivering a project with timelines Meet and update customers on the progress of all works agree date of meeting prior to project commencing Identify solutions to reduce time and cost in all areas such as equipment hire and labour Monitor productivity levels of labour on jobs and ensure that it meets the planning schedule Be competent at working with Excel and planning tools to monitor progress of projects Ensure that the Health & Safety requirements are implemented and adhered to by all staff Check all jobs have correct information on Jobwatch (CRM) prior to commencement of work Liaise with Helpdesk/Commercial to ensure project is completed correctly prior to invoicing Check all staff have the appropriate PPE and that risk assessments have been read in full Requirements: Previous experience in the FM cleaning sector is desirable Good understanding on pricing jobs in the specialist cleaning industry Held senior technician/supervisory roles in the service industry Ability to establish and maintain good client relationships, both internally and externally Understands and agreeable to work different hours/shifts to include nights/weekends Excellent communication skills (verbal and written) Highly customer focused and always looking to deliver a high quality of service for clients Capable of delegating duties and tasks to other staff and monitoring performance Flexible and able to react quickly to the needs of the customer and the company Ability to deliver quality results under pressure and prioritise work Competence in Microsoft Office products especially Outlook, Word and Excel Excellent time management skills and ability to prioritise a demanding workload Ability to hold employee and client information in the strictest confidence Certification in IPAF/PASMA and CSCS Qualifications in Health and Safety such as IOSH desirable but not essential Competent level of maths and English qualification
IT 2nd Line support - Intl Law Firm - 45-50k + Excellent Benefits Office based role - West London. Expertise required Law firm experience is preferred. Advanced troubleshooting skills in Windows Operating Systems and Applications, including Windows 10, Microsoft 365 Suite, DeskSite/iManage, Citrix Remote Access, VPN, Wireless Networking Basic knowledge of Mac operating systems and common applications support. Knowledge of network topology, wireless networking, and System Center Configuration Manager (SCCM) Excellent customer service skills and a highly responsive approach to addressing customer requests Strong technical skills with the ability to troubleshoot and resolve complex issues in a Windows environment Solid interpersonal, analytical, and organizational skills with exceptional attention to detail Ability to rapidly translate between technical and non-technical aspects of a situation, ensuring understanding and customer satisfaction o Ability to work effectively and efficiently as part of a team and independently as necessary.
Apr 25, 2024
Full time
IT 2nd Line support - Intl Law Firm - 45-50k + Excellent Benefits Office based role - West London. Expertise required Law firm experience is preferred. Advanced troubleshooting skills in Windows Operating Systems and Applications, including Windows 10, Microsoft 365 Suite, DeskSite/iManage, Citrix Remote Access, VPN, Wireless Networking Basic knowledge of Mac operating systems and common applications support. Knowledge of network topology, wireless networking, and System Center Configuration Manager (SCCM) Excellent customer service skills and a highly responsive approach to addressing customer requests Strong technical skills with the ability to troubleshoot and resolve complex issues in a Windows environment Solid interpersonal, analytical, and organizational skills with exceptional attention to detail Ability to rapidly translate between technical and non-technical aspects of a situation, ensuring understanding and customer satisfaction o Ability to work effectively and efficiently as part of a team and independently as necessary.
Introduction About Us: We are a leading global company dedicated to innovation and excellence in our industry. With a strong focus on technology and customer satisfaction, we are committed to providing cutting-edge solutions to our clients. Benefits: Additional leave Company pension Free parking Life insurance On-site parking Private dental insurance Private medical insurance Sick pay Key Responsibilities: Provide comprehensive helpdesk services, offering day-to-day support for all IT-related queries and issues using Ivanti service desk and manager. Maintain, manage, and develop all aspects of the IT systems and network infrastructure for our UK and Germany facilities in collaboration with corporate IT. Ensure the security of our IT infrastructure by identifying and addressing potential weaknesses or threats, coordinating with global IT security teams as needed. Manage the selection, purchase, installation, and maintenance of all corporate-approved hardware and software, including computer, storage, networking, backup, and security systems. Administer and upgrade all Microsoft and corporate-approved third-party software applications, including O365 applications such as Microsoft Teams and Exchange. Oversee the Rubrik backup and recovery solution, ensuring compliance with corporate data backup requirements. Ensure all hardware and software assets are properly managed and compliant with licensing requirements. Collaborate with global IT teams to provide remote and onsite support to our facilities worldwide and assist in developing IT solutions for the organization. Manage and maintain VMWare server infrastructure and SAN, as well as Active Directory infrastructure for our UK and Germany environments. Knowledge & Ability: Proficiency in Microsoft Windows Enterprise technologies, including Windows OS, Windows Server, Office 365, SharePoint, SQL Server, CRM, and Microsoft Teams. Familiarity with third-party software systems such as Glovia G2, Rubrik Backup, Citrix, Windows RDS, Ivanti management suite, and DLP solutions. Experience with hardware solutions including SAN, servers, desktops, and laptops. Strong understanding of IT procedures, documentation, systems analysis, and information system development and deployment. Knowledge of ISO 9001 Quality & ISO 14001 Environmental requirements. Experience or certification in Cisco or Aruba switches and enterprise Wi-Fi, as well as VMWare administration. Familiarity with VOIP and Microsoft Teams Phone Systems. Proficient in AD administration, including AD Users and Computers, AD Sites and Services, GPO, Microsoft DHCP, and DNS. Project management experience, such as PMP certification, is a plus.
Apr 25, 2024
Full time
Introduction About Us: We are a leading global company dedicated to innovation and excellence in our industry. With a strong focus on technology and customer satisfaction, we are committed to providing cutting-edge solutions to our clients. Benefits: Additional leave Company pension Free parking Life insurance On-site parking Private dental insurance Private medical insurance Sick pay Key Responsibilities: Provide comprehensive helpdesk services, offering day-to-day support for all IT-related queries and issues using Ivanti service desk and manager. Maintain, manage, and develop all aspects of the IT systems and network infrastructure for our UK and Germany facilities in collaboration with corporate IT. Ensure the security of our IT infrastructure by identifying and addressing potential weaknesses or threats, coordinating with global IT security teams as needed. Manage the selection, purchase, installation, and maintenance of all corporate-approved hardware and software, including computer, storage, networking, backup, and security systems. Administer and upgrade all Microsoft and corporate-approved third-party software applications, including O365 applications such as Microsoft Teams and Exchange. Oversee the Rubrik backup and recovery solution, ensuring compliance with corporate data backup requirements. Ensure all hardware and software assets are properly managed and compliant with licensing requirements. Collaborate with global IT teams to provide remote and onsite support to our facilities worldwide and assist in developing IT solutions for the organization. Manage and maintain VMWare server infrastructure and SAN, as well as Active Directory infrastructure for our UK and Germany environments. Knowledge & Ability: Proficiency in Microsoft Windows Enterprise technologies, including Windows OS, Windows Server, Office 365, SharePoint, SQL Server, CRM, and Microsoft Teams. Familiarity with third-party software systems such as Glovia G2, Rubrik Backup, Citrix, Windows RDS, Ivanti management suite, and DLP solutions. Experience with hardware solutions including SAN, servers, desktops, and laptops. Strong understanding of IT procedures, documentation, systems analysis, and information system development and deployment. Knowledge of ISO 9001 Quality & ISO 14001 Environmental requirements. Experience or certification in Cisco or Aruba switches and enterprise Wi-Fi, as well as VMWare administration. Familiarity with VOIP and Microsoft Teams Phone Systems. Proficient in AD administration, including AD Users and Computers, AD Sites and Services, GPO, Microsoft DHCP, and DNS. Project management experience, such as PMP certification, is a plus.
A School in Ealing are seeking a Deputy IT Manager to join their IT function. The Deputy IT Manager will work within the Service Desk Team developing and providing support for the IT Infrastructure across the school site ensuring effective operation and availability. The role will involve supporting the IT Manager and acting as an escalation point for the IT service desk team. While the role is primarily 3rd line involving team supervision and project support, it is expected that the Deputy IT Manager will also be involved with other support tasks, including assisting end users and supporting school events. Requirements Management Daily supervision, training and development of staff within the service desk team Promote best practices and ensure teachers are benefiting from the full potential of IT systems Assist the IT Manager in the delivery of IT development plans Oversee the helpdesk ticket system and assign staff appropriately Document IT procedures and create IT admin guides Deputise for the IT Manager as required IT Service Desk Ensure the IT Service Desk is offering a quality support service to all end users through efficient and effective practices as directed by the Network Manager. Ensure the technical knowledge base repository is maintained and kept up to date. Ensure that tickets are resolved in line with agreed SLAs staff are informed of progress regarding solutions. Act as an additional point of contact regarding technical issues raised by staff. Represent the IT manager by taking ownership of issues raised by resolving disputes / complaints. Disaster Recovery / Data Backups Support the maintenance of an effective backup and disaster recovery strategy to ensure against loss of data through VEEAM. Network Infrastructure Support the IT Manager in the operational management and control of technical aspects of the installation, configuration and maintenance of the school's software and network infrastructure Experience Required NVQ Level 4 Network Engineer or CompTIA A+ ITIL v3 /v4 Microsoft Certifications (Azure, Server Admin, OS) GCSE pass in Maths and English 9-4 (A-C) Cisco CCNA (Apply online only) Project Managment Experience of a school setting Line management of IT staff Working with senior stakeholders Experience of working in the education sector Scoping and managing projects Coaching and mentoring skills Demonstrable experience of delivering training Producing user guides and procedures Experience in working with large and complex computer networks based on Microsoft Azure Active Directory.
Apr 25, 2024
Full time
A School in Ealing are seeking a Deputy IT Manager to join their IT function. The Deputy IT Manager will work within the Service Desk Team developing and providing support for the IT Infrastructure across the school site ensuring effective operation and availability. The role will involve supporting the IT Manager and acting as an escalation point for the IT service desk team. While the role is primarily 3rd line involving team supervision and project support, it is expected that the Deputy IT Manager will also be involved with other support tasks, including assisting end users and supporting school events. Requirements Management Daily supervision, training and development of staff within the service desk team Promote best practices and ensure teachers are benefiting from the full potential of IT systems Assist the IT Manager in the delivery of IT development plans Oversee the helpdesk ticket system and assign staff appropriately Document IT procedures and create IT admin guides Deputise for the IT Manager as required IT Service Desk Ensure the IT Service Desk is offering a quality support service to all end users through efficient and effective practices as directed by the Network Manager. Ensure the technical knowledge base repository is maintained and kept up to date. Ensure that tickets are resolved in line with agreed SLAs staff are informed of progress regarding solutions. Act as an additional point of contact regarding technical issues raised by staff. Represent the IT manager by taking ownership of issues raised by resolving disputes / complaints. Disaster Recovery / Data Backups Support the maintenance of an effective backup and disaster recovery strategy to ensure against loss of data through VEEAM. Network Infrastructure Support the IT Manager in the operational management and control of technical aspects of the installation, configuration and maintenance of the school's software and network infrastructure Experience Required NVQ Level 4 Network Engineer or CompTIA A+ ITIL v3 /v4 Microsoft Certifications (Azure, Server Admin, OS) GCSE pass in Maths and English 9-4 (A-C) Cisco CCNA (Apply online only) Project Managment Experience of a school setting Line management of IT staff Working with senior stakeholders Experience of working in the education sector Scoping and managing projects Coaching and mentoring skills Demonstrable experience of delivering training Producing user guides and procedures Experience in working with large and complex computer networks based on Microsoft Azure Active Directory.
Homebase is looking for a Sales Consultant - Kitchens, Bathrooms, and Bedrooms to join our team permanently. Salary: Starting at £23,280, however, this may be negotiable for candidates with prior sales experience and evidence of billings. What you earn is down to you, as we offer uncapped commission, with a realistic on target earnings of £50,000 per year. We say realistic because you're not going to hit target in your first month: it may take you 2 - 3 to build up your customer base, learn about our product ranges, and get settled into the role. But once you are established there is no reason why you shouldn't be earning £50,000 or even far, far more than this each year, like many of our sales consultants do! Working Hours: Full Time, 5 days of 7, including regular weekends (part-time options may also be available depending upon individual circumstances) About the role: To put it simply this is a highly targeted, sales-focused position, and like all sales roles, it is hard work and will at times be challenging. However, if you can keep motivated and focused, it can also be one of the most highly rewarded roles across the whole of Homebase. Day to day, your main goal will be to offer our customers exceptional service by selling them a brand-new, kitchen, bathroom or bedroom from one of our fantastic ranges. To do this, you will need to call customers to follow up on leads, arrange appointments, produce quotes, carry out home visits, and use your creativity and expert selling skills to ensure they leave with the best possible room solution for their homes. Of course, you will have the support of your store manager, divisional sales manager, and our L&D teams, who will be on hand to offer training and guidance: but ultimately the responsibility for how well your desk performs falls on you. What we are looking for in our Sales Consultant: Sales Experts: We are looking for a proven "closer" who can build strong relationships with our customers and sell them the best possible products. Confidence: You will spend a lot of time following up leads, and booking appointments, so you cannot be afraid to pick up the phone and speak to people you have never spoken to before. Creativity: You will use your flair for interior design, to create spectacular designs using CAD, that our customers will love! Self-Motivated: It's the old cliché "You get out what you put into it", but it really is true. If you think of your desk like it's your own business, and treat it like so, you will find this to be a hugely rewarding role. Homebase Rewards & Benefits: 20% team member discount for Homebase and Bathstore when shopping in-store and online, available from your very first day with us Our Hapi To Be Home well-being portal helps you save money on everything from your weekly food shop to a fun night out with friends and family Holiday starting from 22 days plus bank holidays, rising with service Our Team Member Assistance Program offers a suite of tools to support a healthier and happier life, including access to our 24-hour confidential helpline and access to the 'My Healthy Advantage Wellbeing App' Plus MANY more If you think you've got what it takes and would like to join our team as a Sales Consultant, please click 'Apply' now. kitchens consultant, bathroom consultant, design consultant, kitchens & bathrooms consultant, design, sales, bedroom design, kitchen design, bathroom design, kitchen sales, bathroom sales, bedroom sales, kitchens sales, bathroom sales, bathrooms sales JBRP1_UKTJ
Apr 25, 2024
Full time
Homebase is looking for a Sales Consultant - Kitchens, Bathrooms, and Bedrooms to join our team permanently. Salary: Starting at £23,280, however, this may be negotiable for candidates with prior sales experience and evidence of billings. What you earn is down to you, as we offer uncapped commission, with a realistic on target earnings of £50,000 per year. We say realistic because you're not going to hit target in your first month: it may take you 2 - 3 to build up your customer base, learn about our product ranges, and get settled into the role. But once you are established there is no reason why you shouldn't be earning £50,000 or even far, far more than this each year, like many of our sales consultants do! Working Hours: Full Time, 5 days of 7, including regular weekends (part-time options may also be available depending upon individual circumstances) About the role: To put it simply this is a highly targeted, sales-focused position, and like all sales roles, it is hard work and will at times be challenging. However, if you can keep motivated and focused, it can also be one of the most highly rewarded roles across the whole of Homebase. Day to day, your main goal will be to offer our customers exceptional service by selling them a brand-new, kitchen, bathroom or bedroom from one of our fantastic ranges. To do this, you will need to call customers to follow up on leads, arrange appointments, produce quotes, carry out home visits, and use your creativity and expert selling skills to ensure they leave with the best possible room solution for their homes. Of course, you will have the support of your store manager, divisional sales manager, and our L&D teams, who will be on hand to offer training and guidance: but ultimately the responsibility for how well your desk performs falls on you. What we are looking for in our Sales Consultant: Sales Experts: We are looking for a proven "closer" who can build strong relationships with our customers and sell them the best possible products. Confidence: You will spend a lot of time following up leads, and booking appointments, so you cannot be afraid to pick up the phone and speak to people you have never spoken to before. Creativity: You will use your flair for interior design, to create spectacular designs using CAD, that our customers will love! Self-Motivated: It's the old cliché "You get out what you put into it", but it really is true. If you think of your desk like it's your own business, and treat it like so, you will find this to be a hugely rewarding role. Homebase Rewards & Benefits: 20% team member discount for Homebase and Bathstore when shopping in-store and online, available from your very first day with us Our Hapi To Be Home well-being portal helps you save money on everything from your weekly food shop to a fun night out with friends and family Holiday starting from 22 days plus bank holidays, rising with service Our Team Member Assistance Program offers a suite of tools to support a healthier and happier life, including access to our 24-hour confidential helpline and access to the 'My Healthy Advantage Wellbeing App' Plus MANY more If you think you've got what it takes and would like to join our team as a Sales Consultant, please click 'Apply' now. kitchens consultant, bathroom consultant, design consultant, kitchens & bathrooms consultant, design, sales, bedroom design, kitchen design, bathroom design, kitchen sales, bathroom sales, bedroom sales, kitchens sales, bathroom sales, bathrooms sales JBRP1_UKTJ
Safer Hand Solutions
Stoke-on-trent, Staffordshire
Customer Service Advisor (Shift rotation) Permanent £25,000 Stoke on Trent Our client who are part of a global organisation are seeking an experienced and dedicated new member of staff in the role of Service Desk Advisor. The overall purpose of the role is to work as part of a team to provide high quality day to day support to enable the effective operation of their customer service desk. Duties to include: Answer all incoming calls. To process and update requests from the client base, internal personnel and suppliers via telephone, fax, e-mail, or web. Accurately process reactive, planned, and statutory compliance task To action reactive requests from our client base and log all requests on in-house computer syste To liaise with site-based engineers and field-based facility managers to action requests as necessary. To liaise with sub-contractors to attend site to repair faults and raise appropriate purchase orders as required. To ensure that timeframes are adhered to in relation to service level agreement To be responsible for own suite of clients and ensuring that all operational and financial procedures are adhered t Candidates suitable for this role will: Be proficient in Microsoft Office Information Technology software (Word, Excel and PowerPoint) is essential Any previous experience working with an internal database would be advantageous It is essential for the right candidate to: Have excellent verbal and written communication skills Be organised and able to multi-task Be able to use time as a valuable resource and manage own time to achieve required outcomes Be able to work under pressure A minimum of one-year experience working in a help desk environment is desirable Working experience in a customer focused setting is essential.
Apr 25, 2024
Full time
Customer Service Advisor (Shift rotation) Permanent £25,000 Stoke on Trent Our client who are part of a global organisation are seeking an experienced and dedicated new member of staff in the role of Service Desk Advisor. The overall purpose of the role is to work as part of a team to provide high quality day to day support to enable the effective operation of their customer service desk. Duties to include: Answer all incoming calls. To process and update requests from the client base, internal personnel and suppliers via telephone, fax, e-mail, or web. Accurately process reactive, planned, and statutory compliance task To action reactive requests from our client base and log all requests on in-house computer syste To liaise with site-based engineers and field-based facility managers to action requests as necessary. To liaise with sub-contractors to attend site to repair faults and raise appropriate purchase orders as required. To ensure that timeframes are adhered to in relation to service level agreement To be responsible for own suite of clients and ensuring that all operational and financial procedures are adhered t Candidates suitable for this role will: Be proficient in Microsoft Office Information Technology software (Word, Excel and PowerPoint) is essential Any previous experience working with an internal database would be advantageous It is essential for the right candidate to: Have excellent verbal and written communication skills Be organised and able to multi-task Be able to use time as a valuable resource and manage own time to achieve required outcomes Be able to work under pressure A minimum of one-year experience working in a help desk environment is desirable Working experience in a customer focused setting is essential.
Account Manager- South West The SIMS South West Sales Account Manager will serve as the primary commercial relationship owner for an assigned group of Schools and Multi-Academy Trusts with responsibility for commercial extension of relationships, retention, growth and customer satisfaction. You will work closely and in a coordinated manner with the Territory Manager, Sales Account Managers within your larger territory and In-life management support teams to ensure customers derive maximum value from our products and services. You will proactively engage with your customer base to understand and influence their strategy and build need for ParentPay Group and associated partner products and services. A quota carrying sales role, you will be required to prepare and deliver effective client presentations, including stakeholders at all levels of the organization up to C-Suite. Deliver weekly, monthly and quarterly status and results presentations to internal and external teams. You will be required to plan for sales achievement within your assigned customer segment and regularly monitor and report on your performance versus commercial goals. You will be required to regularly evaluate the relevance and effectiveness of marketing content and campaigns, along with that of key competitors, in order to maximise customer retention and to generate upsell opportunities within your existing customer base as well as identify opportunities for net new name wins. You will work with marketing to leverage customer insights and deliver, through your relationships and engagement, case study and customer reference opportunities. Key Responsibilities Manage a volume of customer accounts typically 50-75 MATs and circa 700 academy and LA schools; develop positive working relationships with all customer touch points and elevate our relationship impact across the SLT of customer organisations Drive customer retention, contract renewals, upsells and satisfaction Robust and thorough territory and activity planning Work closely with In-life management support teams, Marketing and others on day-to-day activity including driving user excellence in the customer base, campaign definition and set-up, troubleshooting and growth Work closely with In-life management support teams, Helpdesk and Product development teams to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout campaigns Leverage technical tools and quantitative data to manage sales campaigns to success, high customer satisfaction and renewal Prepare sales campaign insights reporting, including analysis and research Accurately maintain and develop a pipeline of revenue opportunities and accurately forecast sale conversion according to, and in line with, commercial objectives Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues Adhere to established processes and workflows as directed Provide input on new processes and workflows as requested Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight Skills, Knowledge and Expertise An average of 10 meaningful customer meetings each week that drive measurable progress against the following goals: Conversion of an average of 30% of allocated accounts to current new-term subscription contract agreements Achieving monthly, quarterly and annual sales goal of circa £350k of First Year value for upsell of Support agreements, SIMS Connected, SIMS add-on products, Professional Services and 3rd party solutions Reduce customer churn to less than 5% through customer engagement, pre-tender influencing, tender success and contract renewals Manage customer satisfaction challenges and complaints with clear ownership, defined action plans and resolution/escalation About ParentPay Group ParentPay Group brings together eleven brands that drive development in EdTech. As Europe's largest EdTech provider, we help primary and secondary schools streamline their cashless payments, improve their parent engagement, safely manage meals and securely store their data. Fundamentally, we create time for learning. JBRP1_UKTJ
Apr 25, 2024
Full time
Account Manager- South West The SIMS South West Sales Account Manager will serve as the primary commercial relationship owner for an assigned group of Schools and Multi-Academy Trusts with responsibility for commercial extension of relationships, retention, growth and customer satisfaction. You will work closely and in a coordinated manner with the Territory Manager, Sales Account Managers within your larger territory and In-life management support teams to ensure customers derive maximum value from our products and services. You will proactively engage with your customer base to understand and influence their strategy and build need for ParentPay Group and associated partner products and services. A quota carrying sales role, you will be required to prepare and deliver effective client presentations, including stakeholders at all levels of the organization up to C-Suite. Deliver weekly, monthly and quarterly status and results presentations to internal and external teams. You will be required to plan for sales achievement within your assigned customer segment and regularly monitor and report on your performance versus commercial goals. You will be required to regularly evaluate the relevance and effectiveness of marketing content and campaigns, along with that of key competitors, in order to maximise customer retention and to generate upsell opportunities within your existing customer base as well as identify opportunities for net new name wins. You will work with marketing to leverage customer insights and deliver, through your relationships and engagement, case study and customer reference opportunities. Key Responsibilities Manage a volume of customer accounts typically 50-75 MATs and circa 700 academy and LA schools; develop positive working relationships with all customer touch points and elevate our relationship impact across the SLT of customer organisations Drive customer retention, contract renewals, upsells and satisfaction Robust and thorough territory and activity planning Work closely with In-life management support teams, Marketing and others on day-to-day activity including driving user excellence in the customer base, campaign definition and set-up, troubleshooting and growth Work closely with In-life management support teams, Helpdesk and Product development teams to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout campaigns Leverage technical tools and quantitative data to manage sales campaigns to success, high customer satisfaction and renewal Prepare sales campaign insights reporting, including analysis and research Accurately maintain and develop a pipeline of revenue opportunities and accurately forecast sale conversion according to, and in line with, commercial objectives Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues Adhere to established processes and workflows as directed Provide input on new processes and workflows as requested Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight Skills, Knowledge and Expertise An average of 10 meaningful customer meetings each week that drive measurable progress against the following goals: Conversion of an average of 30% of allocated accounts to current new-term subscription contract agreements Achieving monthly, quarterly and annual sales goal of circa £350k of First Year value for upsell of Support agreements, SIMS Connected, SIMS add-on products, Professional Services and 3rd party solutions Reduce customer churn to less than 5% through customer engagement, pre-tender influencing, tender success and contract renewals Manage customer satisfaction challenges and complaints with clear ownership, defined action plans and resolution/escalation About ParentPay Group ParentPay Group brings together eleven brands that drive development in EdTech. As Europe's largest EdTech provider, we help primary and secondary schools streamline their cashless payments, improve their parent engagement, safely manage meals and securely store their data. Fundamentally, we create time for learning. JBRP1_UKTJ
Title: IT Desktop Support The COMPANY Our client is a well established Global manufacturer of power generation/turbines/combustion to a myriad of industries including Marine, Petrochemical, Waste to Energy, Hospitals, Education, Offshore Oil & Gas, Power Generation, etc. Their market leading comprehensive product range means that they have gained an enviable global reputation synonymous with excellence in the countries that utilise their products/services. We are proud to be an integral part of their ongoing expansion, providing them with suitable local staff to complement their outstanding existing team. The ROLE Supporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager you will be required to resolve internal issues via phone, email, and remote support. Duties will include; Resolving End User Issues Setting up new computers Creating new users Resetting passwords Tracking Issues Desk-side Support Documentation Helpdesk Ticketing using Dell KACE System Hardware Setup & Breakdown Imaging Computers Software Installation The CANDIDATE The successful candidate will be an enthusiastic and likeable team player who takes pride in their work possessing; IT Support desk/First Tier Support experience Good IT qualifications Background troubleshooting Windows 10 / 11 Desktop Operating systems Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge Can confidently fix hardware breaks. Hyper-V/VM Ware understanding Strong problem solving skills Great customer service skillset Salary: Depending on experience + Excellent Package PACKAGE includes; Pension Health Care Life Insurance Critical Illness Cover All from start date This role is commutable from: Peterborough Grantham Stamford Bourne Market Deeping Deeping St James Glinton Corby Oundle Wansford Oakham Colsterworth Corby Glen Langtoft Baston Uppingham Wittering Barnack King's Cliffe South Witham Alternative Titles: 1st Line, IT Technician, 2nd Line Support, Help Desk, IT Support Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. INAND1
Apr 25, 2024
Full time
Title: IT Desktop Support The COMPANY Our client is a well established Global manufacturer of power generation/turbines/combustion to a myriad of industries including Marine, Petrochemical, Waste to Energy, Hospitals, Education, Offshore Oil & Gas, Power Generation, etc. Their market leading comprehensive product range means that they have gained an enviable global reputation synonymous with excellence in the countries that utilise their products/services. We are proud to be an integral part of their ongoing expansion, providing them with suitable local staff to complement their outstanding existing team. The ROLE Supporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager you will be required to resolve internal issues via phone, email, and remote support. Duties will include; Resolving End User Issues Setting up new computers Creating new users Resetting passwords Tracking Issues Desk-side Support Documentation Helpdesk Ticketing using Dell KACE System Hardware Setup & Breakdown Imaging Computers Software Installation The CANDIDATE The successful candidate will be an enthusiastic and likeable team player who takes pride in their work possessing; IT Support desk/First Tier Support experience Good IT qualifications Background troubleshooting Windows 10 / 11 Desktop Operating systems Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge Can confidently fix hardware breaks. Hyper-V/VM Ware understanding Strong problem solving skills Great customer service skillset Salary: Depending on experience + Excellent Package PACKAGE includes; Pension Health Care Life Insurance Critical Illness Cover All from start date This role is commutable from: Peterborough Grantham Stamford Bourne Market Deeping Deeping St James Glinton Corby Oundle Wansford Oakham Colsterworth Corby Glen Langtoft Baston Uppingham Wittering Barnack King's Cliffe South Witham Alternative Titles: 1st Line, IT Technician, 2nd Line Support, Help Desk, IT Support Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. INAND1
Experienced Service Desk Manager (MSP) opportunity for an established and fast growing MSP based in the heart of Bournemouth offered on a hybrid basis. Working for this Microsoft Cloud based solutions, customer focused business you will be part of the team as they strive to make a great place of work. The Service Desk Manager is a leadership role responsible for the operational effectiveness, performance, and ongoing development of the Service Desk practice. Reporting directly to the CTO, the Service Desk Manager will directly manage the Service Desk Team, establishing clear key performance indicators (KPIs) that align to the needs of the business. Skills & Experience; Motivate the team with strong leadership, management and coaching skills Clear understanding of budgets, business-planning and KPIs An ability to build consensus in dispute scenarios, and proven skills in negotiating / mediating Technical Skills; Advanced technical skills and knowledge in Microsoft 365 and Azure, including administration, configuration, migration, security and troubleshooting. Relevant certifications in Microsoft 365 and Azure Exposure to Azure services (Advantageous) Exposure to FortiGate security (Advantageous) Exposure to Ubiquiti Salary & Benefits: £40,000 - £50,000 dependant on experience Hybrid working - Bournemouth office / working from home Monday - Friday Flexible hours 8am - 6pm Competitive package and paid overtime Continual professional development plan - funded certifications / accreditation 25 days annual leave with the chance to accrue further holiday How To Apply: Please submit your CV to apply. For further information, contact Charmaine Padfield on the IT Team at Bond Williams Recruitment - or call the office on option 4. Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Apr 25, 2024
Full time
Experienced Service Desk Manager (MSP) opportunity for an established and fast growing MSP based in the heart of Bournemouth offered on a hybrid basis. Working for this Microsoft Cloud based solutions, customer focused business you will be part of the team as they strive to make a great place of work. The Service Desk Manager is a leadership role responsible for the operational effectiveness, performance, and ongoing development of the Service Desk practice. Reporting directly to the CTO, the Service Desk Manager will directly manage the Service Desk Team, establishing clear key performance indicators (KPIs) that align to the needs of the business. Skills & Experience; Motivate the team with strong leadership, management and coaching skills Clear understanding of budgets, business-planning and KPIs An ability to build consensus in dispute scenarios, and proven skills in negotiating / mediating Technical Skills; Advanced technical skills and knowledge in Microsoft 365 and Azure, including administration, configuration, migration, security and troubleshooting. Relevant certifications in Microsoft 365 and Azure Exposure to Azure services (Advantageous) Exposure to FortiGate security (Advantageous) Exposure to Ubiquiti Salary & Benefits: £40,000 - £50,000 dependant on experience Hybrid working - Bournemouth office / working from home Monday - Friday Flexible hours 8am - 6pm Competitive package and paid overtime Continual professional development plan - funded certifications / accreditation 25 days annual leave with the chance to accrue further holiday How To Apply: Please submit your CV to apply. For further information, contact Charmaine Padfield on the IT Team at Bond Williams Recruitment - or call the office on option 4. Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Our client are like for a Hire controller To effectively manage the Rental Fleet to serve our customer base and coordinate the transport for the Depot Person Specification: Excellent organisational skills Good customer facing skills Strong self-motivation with a Proactive approach Teamwork - liaise well with each department Good clear communicator internal/external PC literate in Word / Excel / Kerridge Accurate and methodical administration/logistical skills Ability to cope under pressure, be flexible and meet deadlines Ability to work using own initiative and prioritise workload. CORE ACTIVITIES: Short-term Rental (STR) Fleet Process enquiries for casual hire quotations and follow up. Preparation of STR agreements, Transport Notes, etc. Monthly invoicing and posting out of all invoices for casual trucks. Market & Promote Short-Term hire, via telemarketing, email & post. Ensure that all machines in depot are correctly identified/labelled with status. Maintain Truck files, including filing of Transport Notes and STR Agreements. Ensure LOLER inspections have been carried out and are current for all STR machines. Please note since this is a mandatory legislative requirement. ALL on-hire STR machines must have a current Loler. Resolve invoice queries relating to Contract and STR. Liaise with Nottingham VSB department to ensure Kerridge system is updated for both truck movements between locations and maintaining truck Contract files for the region. Produce weekly availability list for STR fleet. Monitor STR utilisation to achieve minimum 85% utilisation, liaising with Sales, Contract and Operations Manager to identify possible disposal machines. Monitor hour meter readings and raise invoices for excess hour s charges where applicable. General Duties Calculate weekly utilisation figures for Weekly Operations Report Daily listing of truck movement between depots and Corby refurbishment centre to Service Department for updating of service schedule. Monthly contract and casual hire fleet totals for Operations Manager. Ensure internal and external X-hire charges are kept to a minimum. Complete Monthly stock takes and ensure variances are resolved Complete weekly STR report for Regional Depot Manager Excellent Salary plus bonus Training Programs Company Pension Scheme Life Assurance COver Health Cash Plan Increasing Holiday Work with a growing Market leader
Apr 25, 2024
Full time
Our client are like for a Hire controller To effectively manage the Rental Fleet to serve our customer base and coordinate the transport for the Depot Person Specification: Excellent organisational skills Good customer facing skills Strong self-motivation with a Proactive approach Teamwork - liaise well with each department Good clear communicator internal/external PC literate in Word / Excel / Kerridge Accurate and methodical administration/logistical skills Ability to cope under pressure, be flexible and meet deadlines Ability to work using own initiative and prioritise workload. CORE ACTIVITIES: Short-term Rental (STR) Fleet Process enquiries for casual hire quotations and follow up. Preparation of STR agreements, Transport Notes, etc. Monthly invoicing and posting out of all invoices for casual trucks. Market & Promote Short-Term hire, via telemarketing, email & post. Ensure that all machines in depot are correctly identified/labelled with status. Maintain Truck files, including filing of Transport Notes and STR Agreements. Ensure LOLER inspections have been carried out and are current for all STR machines. Please note since this is a mandatory legislative requirement. ALL on-hire STR machines must have a current Loler. Resolve invoice queries relating to Contract and STR. Liaise with Nottingham VSB department to ensure Kerridge system is updated for both truck movements between locations and maintaining truck Contract files for the region. Produce weekly availability list for STR fleet. Monitor STR utilisation to achieve minimum 85% utilisation, liaising with Sales, Contract and Operations Manager to identify possible disposal machines. Monitor hour meter readings and raise invoices for excess hour s charges where applicable. General Duties Calculate weekly utilisation figures for Weekly Operations Report Daily listing of truck movement between depots and Corby refurbishment centre to Service Department for updating of service schedule. Monthly contract and casual hire fleet totals for Operations Manager. Ensure internal and external X-hire charges are kept to a minimum. Complete Monthly stock takes and ensure variances are resolved Complete weekly STR report for Regional Depot Manager Excellent Salary plus bonus Training Programs Company Pension Scheme Life Assurance COver Health Cash Plan Increasing Holiday Work with a growing Market leader
Job Title: 3rd Line Support Engineer Location: Farringdon, London Job Type: Full-Time Permanent Salary: 42,412 - 44,644 About Us: Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This ro le: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London. What you'll need to succeed: Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation?s users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices. On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues. Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office. Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager. Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes. Undertake change management of the infrastructure estate Work an out-of-hours shift if asked to, compensated by corporate company guidelines. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Management of relationships with third parties and suppliers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. If you are interested in this role, please take a look at our attached job description and apply with an updated version of your CV. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Apr 25, 2024
Full time
Job Title: 3rd Line Support Engineer Location: Farringdon, London Job Type: Full-Time Permanent Salary: 42,412 - 44,644 About Us: Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This ro le: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London. What you'll need to succeed: Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation?s users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices. On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues. Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office. Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager. Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes. Undertake change management of the infrastructure estate Work an out-of-hours shift if asked to, compensated by corporate company guidelines. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Management of relationships with third parties and suppliers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. If you are interested in this role, please take a look at our attached job description and apply with an updated version of your CV. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Are you an IT professional looking to provide support in a thriving academy? We are currently looking to appoint an ICT Technician to provide an outstanding IT support service to the staff, students and trainee teachers at Harris Academy Bermondsey. About Us Harris Academy Bermondsey is a girls' school with drive and ambition in the heart of London. Our students achieve the very highest standards in their education. Ofsted rated us as Outstanding in every one of their categories in November 2019. We are passionate about making a difference to the lives of our young women, ensuring that they have every opportunity to succeed by identifying and nurturing each one's individual talents. Our well-qualified teachers and highly effective support staff are committed to providing an education that ensures every girl achieves excellence and becomes a leader, within a safe and happy learning environment. HAB is a diverse and inclusive comprehensive school for girls in central London. Many HAB girls are from disadvantaged backgrounds, but all study the EBacc and are prepared for university so as to compete with their more advantaged peers. HAB teachers and support staff are uncompromising and caring in achieving this. Main Areas of Responsibility Your responsibilities will include: Providing high-quality technical support, advice and guidance to staff, students and trainee teachers Ensuring that all incidents and service requests are logged appropriately Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing or escalating where necessary to achieve resolution. Identifying, implementing and documenting Known Issues and workarounds for desktop related issues Ensuring that Academy incidents and service requests are resolved within the target resolution time Imaging, deploying and maintaining Windows 10 based PCs, Laptops and tablets, and Apple OS iMacs and iPads Installing, configuring and maintaining computer peripheral equipment Installing and testing new software and software updates and upgrades Installing, configuring and maintaining VoIP telephones Familiarising yourself with the network infrastructure and associated documentation Ensuring that the server and network infrastructure at both locations are regularly checked and maintained Working with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS's and other networked devices Administering Active Directory user login accounts Managing Active Directory Distribution and Security groups within the Academy With the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required. Delivering the IT support service in accordance with ITIL and HarrisNET principles. Liaising with the relevant SLT and Federation IT Service Managers to ensure that all specific local and Federation requirements are met Updating and maintaining the IT assets in both locations as listed in the CMDB Qualifications & Experience We would like to hear from you if you have: Good verbal and written communication skills The ability to self-manage, organise, and prioritise tasks and work under pressure A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality Flexibility and adaptability Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop related software products Excellent troubleshooting skills, backed by a clear, analytical approach to problem solving A minimum of two years' experience of carrying out a similar, client facing role in either the primary or secondary education sector Recent experience of working in an on-site IT based, Customer Service environment Proven experience of supporting Microsoft products Proven experience of managing Active Directory user accounts Recent experience of supporting Apple products Recent experience of supporting Windows 10 PCs, laptops and tablets For a full job description and person specification, please download the Job Pack. Next Steps If you have any questions about this opportunity, please send us an email, or call to arrange a conversation. Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process. We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website. Professional Development & Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, electric car scheme, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits. Learn more about our benefits on our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
Apr 25, 2024
Full time
Are you an IT professional looking to provide support in a thriving academy? We are currently looking to appoint an ICT Technician to provide an outstanding IT support service to the staff, students and trainee teachers at Harris Academy Bermondsey. About Us Harris Academy Bermondsey is a girls' school with drive and ambition in the heart of London. Our students achieve the very highest standards in their education. Ofsted rated us as Outstanding in every one of their categories in November 2019. We are passionate about making a difference to the lives of our young women, ensuring that they have every opportunity to succeed by identifying and nurturing each one's individual talents. Our well-qualified teachers and highly effective support staff are committed to providing an education that ensures every girl achieves excellence and becomes a leader, within a safe and happy learning environment. HAB is a diverse and inclusive comprehensive school for girls in central London. Many HAB girls are from disadvantaged backgrounds, but all study the EBacc and are prepared for university so as to compete with their more advantaged peers. HAB teachers and support staff are uncompromising and caring in achieving this. Main Areas of Responsibility Your responsibilities will include: Providing high-quality technical support, advice and guidance to staff, students and trainee teachers Ensuring that all incidents and service requests are logged appropriately Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing or escalating where necessary to achieve resolution. Identifying, implementing and documenting Known Issues and workarounds for desktop related issues Ensuring that Academy incidents and service requests are resolved within the target resolution time Imaging, deploying and maintaining Windows 10 based PCs, Laptops and tablets, and Apple OS iMacs and iPads Installing, configuring and maintaining computer peripheral equipment Installing and testing new software and software updates and upgrades Installing, configuring and maintaining VoIP telephones Familiarising yourself with the network infrastructure and associated documentation Ensuring that the server and network infrastructure at both locations are regularly checked and maintained Working with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS's and other networked devices Administering Active Directory user login accounts Managing Active Directory Distribution and Security groups within the Academy With the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required. Delivering the IT support service in accordance with ITIL and HarrisNET principles. Liaising with the relevant SLT and Federation IT Service Managers to ensure that all specific local and Federation requirements are met Updating and maintaining the IT assets in both locations as listed in the CMDB Qualifications & Experience We would like to hear from you if you have: Good verbal and written communication skills The ability to self-manage, organise, and prioritise tasks and work under pressure A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality Flexibility and adaptability Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop related software products Excellent troubleshooting skills, backed by a clear, analytical approach to problem solving A minimum of two years' experience of carrying out a similar, client facing role in either the primary or secondary education sector Recent experience of working in an on-site IT based, Customer Service environment Proven experience of supporting Microsoft products Proven experience of managing Active Directory user accounts Recent experience of supporting Apple products Recent experience of supporting Windows 10 PCs, laptops and tablets For a full job description and person specification, please download the Job Pack. Next Steps If you have any questions about this opportunity, please send us an email, or call to arrange a conversation. Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process. We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website. Professional Development & Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, electric car scheme, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits. Learn more about our benefits on our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
Technical Support Agent - Permanent Monday to Friday, 9am-5pm (including out of offices 1 week in approx. 6) 23,500 Per Annum Are you a motivated and technical individual who is looking to work for a well-established company that offer excellent training and skill development opportunities? We are recruiting for a Technical Support Agent on a full-time permanent basis. You will be working directly with customers to educate them on features and carry out remote remedial work for the company's software. Areas of responsibility include: Answer calls and emails to resolve technical issues by remotely connecting to customer sites Call customers to explain certain functions, causes and solutions to the problem Escalate issues to your line manager as appropriate Complete training sessions to increase knowledge of new features Skills and Requirements: Excellent organisation and time management skills Self-motivated and have a professional telephone manner High attention to detail Hardworking and committed, with a sense of humour Benefits: Yearly bonus twice a year 25 days annual leave, plus Long Service Award of one extra day annual holiday for every 5 years worked Flexible working environment Pension scheme (3% employers' contribution) Life assurance Lunch provided once a week Snacks and fruits available Great onsite facilities, including gym, pool table and XBox To find out more about this superb opportunity and package, apply now to receive further details. Shortlisting has begun. Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.
Apr 25, 2024
Full time
Technical Support Agent - Permanent Monday to Friday, 9am-5pm (including out of offices 1 week in approx. 6) 23,500 Per Annum Are you a motivated and technical individual who is looking to work for a well-established company that offer excellent training and skill development opportunities? We are recruiting for a Technical Support Agent on a full-time permanent basis. You will be working directly with customers to educate them on features and carry out remote remedial work for the company's software. Areas of responsibility include: Answer calls and emails to resolve technical issues by remotely connecting to customer sites Call customers to explain certain functions, causes and solutions to the problem Escalate issues to your line manager as appropriate Complete training sessions to increase knowledge of new features Skills and Requirements: Excellent organisation and time management skills Self-motivated and have a professional telephone manner High attention to detail Hardworking and committed, with a sense of humour Benefits: Yearly bonus twice a year 25 days annual leave, plus Long Service Award of one extra day annual holiday for every 5 years worked Flexible working environment Pension scheme (3% employers' contribution) Life assurance Lunch provided once a week Snacks and fruits available Great onsite facilities, including gym, pool table and XBox To find out more about this superb opportunity and package, apply now to receive further details. Shortlisting has begun. Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.
The Company: Well-known and respected Managed Services Provider who are renowned for training and developing emerging talent. They have offices centrally within Edinburgh and would prefer a candidate that enjoys spending the majority of the week in the office with their colleagues. Culture: The client offers a fun and collaborative environment where colleagues are encouraged to share and help each other. Your colleagues will all be self-starters and motivated from a professional development perspective, and in turn your manager will support and give a structured career path for you to follow should you need it. Outside of all the work stuff, there is a fun space where you are encouraged to bring your full sell to work filled with nights out, team holidays, pizza and offices with a chill zone with games consoles and pool. The job: This role is for someone to come in and support their existing clients across Scotland. The role will be office based and we would love to speak to candidates from a helpdesk / service desk space with the ability to support up to the first line. Candidates already in a Managed Services role are perfect, but a candidate who has a background supporting an internal user base with a desire to work in the Managed Services space would also work. The role involves: Office 365 support and administration MDM - InTune Microsoft Server Microsoft Azure AD Basic Networking SharePoint If you are interested in the role and would like more information, please reach out to John on (phone number removed) / (url removed)
Apr 25, 2024
Full time
The Company: Well-known and respected Managed Services Provider who are renowned for training and developing emerging talent. They have offices centrally within Edinburgh and would prefer a candidate that enjoys spending the majority of the week in the office with their colleagues. Culture: The client offers a fun and collaborative environment where colleagues are encouraged to share and help each other. Your colleagues will all be self-starters and motivated from a professional development perspective, and in turn your manager will support and give a structured career path for you to follow should you need it. Outside of all the work stuff, there is a fun space where you are encouraged to bring your full sell to work filled with nights out, team holidays, pizza and offices with a chill zone with games consoles and pool. The job: This role is for someone to come in and support their existing clients across Scotland. The role will be office based and we would love to speak to candidates from a helpdesk / service desk space with the ability to support up to the first line. Candidates already in a Managed Services role are perfect, but a candidate who has a background supporting an internal user base with a desire to work in the Managed Services space would also work. The role involves: Office 365 support and administration MDM - InTune Microsoft Server Microsoft Azure AD Basic Networking SharePoint If you are interested in the role and would like more information, please reach out to John on (phone number removed) / (url removed)