Hotel Spa Manager

Introduction

Spa Manager, four-star beachside hotel, North Devon

Location: North Devon coast, near Braunton

Salary: £45,000 per annum plus a monthly share of staff tips

Contract: Permanent, full time, 45 hours a week

Live-In: Accommodation available if you're relocating (not essential)

This renowned four-star hotel sits above one of North Devon's finest beaches. Its spa has sea views, a loyal guest following and a name for first-class service. Facilities include a thermal suite with a beach-view vitality pool, indoor and outdoor pools, a fully equipped gym, a fitness and wellbeing class programme, a rooftop relaxation room and the spa's own product range.

The hotel needs an experienced Spa Manager to lead the spa and shape its next chapter. Moving to the area? Live-in accommodation is available, so relocating to the coast is easy. You don't have to live in, and local candidates are just as welcome.

Tasks

The Role

You'll run every part of the spa and its commercial performance, and report to the General Manager. The spa is open seven days a week, from early morning into the evening. You'll work 45 hours a week over five days on a rota that covers opening and closing shifts, weekends and bank holidays. You'll also cover treatments and reception when the day needs it.

Key Responsibilities

Run the spa day to day and keep standards high in every area

Deliver revenue targets and manage the budget, including payroll and cost control

Track and report on treatment room use, average spend, retail sales and memberships

Grow retail sales of the spa's own product range

Grow and keep spa memberships

Plan promotions, spa packages and events with the hotel's sales and marketing team

Manage stock, ordering and suppliers

Recruit, induct and train therapists, receptionists and spa attendants

Write rotas that balance guest demand with labour costs

Hold one-to-ones and appraisals, and manage team performance

Oversee the spa booking system and keep accurate records

Open and close the spa when on duty

Keep health and safety, COSHH, and pool and thermal water testing up to date

Respond to guest feedback and online reviews, and put things right quickly

Profile

Key Requirements

Proven experience in a spa management role

Level 3 qualification in Beauty or Spa Therapy, or equivalent

A track record of hitting revenue and retail targets

Experience of managing rotas and stock

Hands-on and happy to cover treatments and spa attendant duties

A warm, professional manner with guests and staff

Immaculate personal presentation

Flexible to work shifts, weekends and bank holidays

Desirable

Hotel spa experience

Experience of managing a membership base

Experience of the Trybe booking system

If you love leading a calm, busy spa and a happy team, this could be the role for you.

We offer

£45,000 per annum

Monthly share of staff tips

Live-in accommodation available (not essential)

Paid holiday and a company pension

Complimentary meals on duty, uniform provided and free staff parking

Training and real progression across the hotel group

Discounts on food, drink and hotel stays across the group

Hospitality Rewards discounts and an employee assistance programme

A stunning coastal setting to work in every day

Apply today to find out more.

Additional Information

CVs in English (Word or PDF format only).

Important Notes:

• Applications by email or phone.
• Word format and ENGLISH only.
• DDH does not charge work seekers.
• All workers subject to UK taxation.

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