Business Delivery Manager

Business Delivery Manager

Location: Huddersfield (Hybrid - 2 days in office)

Salary: £60,000-£70,000 DOE

Contract: Permanent

Hours: 39.5 per week

Reports to: Chief Operations Officer

Progression: Potential pathway to Business Delivery Lead

Role overview:
A hands-on, cross-functional delivery role within a growing UK loyalty and membership business working with leading consumer brands. You will manage multiple projects from approval through to go-live and Business as Usual (BAU) handover, while developing and embedding a simple, practical delivery framework.

Key responsibilities:
Lead multiple projects simultaneously, including B2B client onboarding, technical integrations, regulatory change and internal business improvements.

Develop proportionate delivery plans covering scope, milestones, owners, dependencies, risks and decisions.

Coordinate Product, Technology, Operations, Client Services, Customer Support, Finance, Compliance, Legal, Commercial teams and external partners.

Facilitate focused meetings, resolve blockers and constructively challenge unrealistic plans, commitments or capacity.

Manage B2B onboarding from deal approval through launch and early-life support, identifying and implementing improvements to processes, handovers and lead times.

Coordinate operational and business readiness, including processes, training, communications, support briefings and controls.

Assess technical, commercial, operational and compliance readiness, providing clear go/no-go recommendations.

Maintain risk, assumption, issue, dependency, action and decision logs.

Provide concise, reliable updates to executives, sponsors and leadership, escalating risks, delays and trade-offs with recommendations.

Apply proportionate governance, maintain alignment with objectives and outcomes, monitor scope and costs, and support post-implementation reviews.

Build practical delivery frameworks, templates and routines that improve consistency without unnecessary bureaucracy.

Coach project owners and workstream leads in planning, risk management, readiness and reporting.

Essential requirements:
Proven experience delivering technology projects, including system implementations, API/platform integrations or digital product releases, working closely with development teams.

Experience managing multiple concurrent, cross-functional projects and competing priorities.

Experience coordinating operational readiness and go-live.

Track record of introducing or improving practical delivery processes in a growing business.

Confidence working with external clients, partners and internal stakeholders.

Recognised project or change qualification, such as PRINCE2, supported by strong practical delivery experience.

Strong planning, dependency tracking, risk management, decision logging and leadership reporting skills.

Excellent facilitation and stakeholder management skills, with confidence to challenge constructively.

Hands-on, pragmatic and comfortable creating structure in ambiguous environments.

Collaborative, resilient and calm under pressure, able to adapt to changing priorities and challenge unrealistic commitments.

Desirable criteria:
Experience onboarding B2B clients or partners onto a product or platform.

Experience delivering regulatory or compliance-driven change.

Experience working in a growing SME.

Familiarity with Jira or similar delivery tools.

What success looks like:
Smoother client onboarding, with improvements adopted across teams.

Clear project plans, ownership and dependencies.

Early identification and management of risks and delays.

Informed go-live decisions based on complete readiness assessments, with fewer launch-day issues.

Concise, trusted leadership reporting.

Simple, consistent delivery practices that continuously improve.

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