Assistant Manager - Bar & Restaurant

Assistant Manager - Restaurant, Bar & Entertainment

York

£30-32k + benefits

• Are you an experienced Hospitality Manager, Bar Manager or Team Leader who loves being at the heart of a busy venue?
• Are you confident leading a team, running a shift and making sure everything runs smoothly?
• Looking for a role where you can take real responsibility and work closely with an experienced General Manager?

We're delighted to be exclusively recruiting for an Assistant Manager on behalf of a successful and growing immersive entertainment business.

With a strong brand, a family feel and ambitious plans for growth, this is a fantastic opportunity to join the business at an exciting time. A brand-new York site is opening, incorporating a restaurant, bar and immersive games, and we're looking for someone who can help bring the venue to life.

This is a hands-on role where you'll be right in the middle of the action. Working closely with the General Manager, you'll help lead the team, run shifts, maintain standards and make sure every customer has a great experience.

You'll be trusted to take ownership when you're on shift, make decisions, delegate effectively and keep things moving - while providing valuable support to the GM across the wider operation.

The Role

As Assistant Manager, you'll be a key part of the venue management team and the second-in-command on shift. You'll work closely with the General Manager to deliver a high-performing, well-run venue, while taking responsibility for the day-to-day operation when you're leading a shift.

You'll be responsible for:

• Leading shifts across the restaurant, bar and immersive entertainment operation
• Delegating tasks and managing the team effectively
• Supporting the GM with the day-to-day running of the venue
• Taking charge of the venue in the GM's absence
• Ensuring excellent customer service and a great overall experience
• Maintaining high standards across the venue
• Coaching, supporting and motivating team members
• Helping new team members settle in and develop
• Dealing confidently with customer queries and complaints
• Supporting opening and closing procedures
• Monitoring service, staffing levels and operational performance
• Supporting stock control, cash handling and general administration
• Identifying issues and taking action to keep the shift running smoothly
• Supporting the GM with events, promotions and initiatives
• Bringing ideas and suggestions to improve the operation

What We're Looking For

We're looking for someone who is confident, energetic and hands-on, with the ability to take charge when needed while still being a strong team player. You'll ideally have previous management or supervisory experience within hospitality, restaurants, bars, leisure or entertainment. You'll be comfortable leading a team, making decisions and managing a busy shift.

You'll also bring:

• Experience leading a hospitality, leisure or entertainment team
• Confidence delegating and managing a busy shift
• A hands-on, lead-from-the-front approach
• Strong communication and people skills
• The ability to remain calm and organised under pressure
• A genuine focus on customer experience
• High standards and attention to detail
• Energy, enthusiasm and plenty of personality
• The confidence to make decisions and take ownership
• A willingness to support the GM and wider management team
• The ambition to develop your career within a growing business

The Opportunity

This is a great opportunity to join a brand-new venue from the beginning, working alongside the General Manager to build the team, establish the culture and create a venue customers will want to come back to.

For the right person, there's also plenty of opportunity to develop your management experience and progress your career as the business continues to grow.

If you're an experienced Assistant Manager, Deputy Manager or Supervisor looking for your next challenge, and you want to be part of something a little different, we'd love to hear from you.