Job Description
JOB TITLE: Senior HR Business Partner- Aviation
LOCATION: London, Heathrow
HOURS: 40 hours per week, flexibilityrequiredto support a 24/7 operation
CONTRACT: Permanent
ROLE OVERVIEW AND PURPOSE You will need to be a versatile, diverse and experienced HR generalist who has a proven successful record of leading and delivering all aspects of HR and IR with dedication and passion, whilst keeping abreast with changes in employment legislation. You be responsible for shaping the performance and development systems for all ABM Aviation UK Ltd team members as well as designing and supporting the company talent frameworks. This includes performance management, succession planning and workforce/human resource planning whilst guiding and managing Human Resources services for the Company.
Confidentiality is key as well as loyalty to the operational Directors, HR and the Company. You need to be able to give a clear picture with full understanding of how each division or site is running and what is happening at all levels. Effective people skills are critical to always ensure good relationships with all team members and external contacts.
You will also be responsible for developing and implementing the HR planning of each division or site and l produce accurate and timely HR reports monthly in order to provide accurate information to the Senior HR Director and operational leads.
KEY RESPONSIBILITIES The Senior HR Business Partner is the strategicPeople partner for ABM's London HeathrowPassengers Requiring Support (PRS)contract. Partnering with the Account Director and senior operational leadership team, the role translates the contract strategy and ABMUK & IPeople Strategy into a focused account people plan with clear priorities,ownershipand measurable outcomes.
Reportinginitially to the VP, HR UK & Ireland, the role is accountable for ensuring people priorities support safe and consistent service delivery, colleague experience, operationalperformanceand client confidence within a complex, high-profile 24/7 aviation environment.
This is an individual contributor role with no direct reports. It delivers outcomes through influence: coaching operational leaders, building managercapabilityand bringing together the right People specialists and business stakeholders to deliver agreed priorities.
The role has a critical focus on strategic workforce planning, frontline leadership capability, talent and succession, colleague engagement and voice, attendance, retention, performance,inclusionand workforce stability. It uses people, operational and client insight toidentifyroot causes,anticipaterisk and target action where it will have the greatest impact.
The role also provides senior People leadership for organisational change, employee and industrial relations, business-critical people risks and people-related client governance, working closely with Employee Relations, Recruitment, Learning & Development,Talent, Engagement, CommunicationsShared Services, People Insights, HR Technology and PeopleProgrammes.
KEY RESPONSIBILITIES Strategic Account Partnership and Client Alignment
LOCATION: London, Heathrow
HOURS: 40 hours per week, flexibilityrequiredto support a 24/7 operation
CONTRACT: Permanent
ROLE OVERVIEW AND PURPOSE You will need to be a versatile, diverse and experienced HR generalist who has a proven successful record of leading and delivering all aspects of HR and IR with dedication and passion, whilst keeping abreast with changes in employment legislation. You be responsible for shaping the performance and development systems for all ABM Aviation UK Ltd team members as well as designing and supporting the company talent frameworks. This includes performance management, succession planning and workforce/human resource planning whilst guiding and managing Human Resources services for the Company.
Confidentiality is key as well as loyalty to the operational Directors, HR and the Company. You need to be able to give a clear picture with full understanding of how each division or site is running and what is happening at all levels. Effective people skills are critical to always ensure good relationships with all team members and external contacts.
You will also be responsible for developing and implementing the HR planning of each division or site and l produce accurate and timely HR reports monthly in order to provide accurate information to the Senior HR Director and operational leads.
KEY RESPONSIBILITIES The Senior HR Business Partner is the strategicPeople partner for ABM's London HeathrowPassengers Requiring Support (PRS)contract. Partnering with the Account Director and senior operational leadership team, the role translates the contract strategy and ABMUK & IPeople Strategy into a focused account people plan with clear priorities,ownershipand measurable outcomes.
Reportinginitially to the VP, HR UK & Ireland, the role is accountable for ensuring people priorities support safe and consistent service delivery, colleague experience, operationalperformanceand client confidence within a complex, high-profile 24/7 aviation environment.
This is an individual contributor role with no direct reports. It delivers outcomes through influence: coaching operational leaders, building managercapabilityand bringing together the right People specialists and business stakeholders to deliver agreed priorities.
The role has a critical focus on strategic workforce planning, frontline leadership capability, talent and succession, colleague engagement and voice, attendance, retention, performance,inclusionand workforce stability. It uses people, operational and client insight toidentifyroot causes,anticipaterisk and target action where it will have the greatest impact.
The role also provides senior People leadership for organisational change, employee and industrial relations, business-critical people risks and people-related client governance, working closely with Employee Relations, Recruitment, Learning & Development,Talent, Engagement, CommunicationsShared Services, People Insights, HR Technology and PeopleProgrammes.
KEY RESPONSIBILITIES Strategic Account Partnership and Client Alignment
- Lead the development and delivery of the London Heathrow PRS account people plan, aligned to the contract strategy, ABMUK & IrelandPeople Strategy,operationalprioritiesand Enterprise strategy.
- Act as a trusted adviser to the Account Director and senior operational leadership team, providing commercially focused,practicaland insight-ledPeopleadvice.
- Build effective relationships with relevant client stakeholders and contribute to people-related client governance,reviewsand improvement plans.
- Translate operational priorities, service requirements and client expectations intoclearworkforce, leadership,cultureand colleague-experience outcomes.
- Ensurepeopleactivity supports contract performance, service continuity, colleagueexperienceand client confidence, escalating material risks to the HR Director.
- Deliver outcomes through influence rather than formal authority, setting clear expectations with leaders andmaintainingaccountability for agreedpeopleoutcomes.
- Coach and challenge operational leaders and managers to build ownership, capability, consistency and confidence inpeopleleadership.
- Bring together Employee Relations, Recruitment, Learning & Development,Talent, Engagement,Shared Services, People Insights, HR Technology, Communications andPeopleProgrammesaround the account's priorities.
- Establish clear ownership, handoffs,timescalesand escalationroutesso specialist support is joined up,timelyand aligned to operationalneed.
- Act as a senior escalation point for complexpeoplerisks, stakeholder challenges and cross-functional dependencies, ensuring theVP HRhas early visibility of material issues.
- Develop and drive a practical account culture and engagement plan that supports an inclusive,respectfuland high-performing frontline environment.
- Strengthenteam membervoice and communication across shifts,locationsand workforce groups, ensuring leaders listen,respondand visibly follow through on feedback.
- Use engagement, retention, attendance, employee-relationsand operational insight toidentifythemes, address rootcausesandprioritisetargeted interventions.
- Coach leaders to improve performance, attendance, wellbeing, recognition and the quality and consistency of the day-to-day colleague experience.
- Work with Communications,Engagementand other specialist teams to ensure account activity is coordinated, accessible and relevant to frontline colleagues.
- Lead strategic workforce planning for the London Heathrow PRS contract, aligning workforce capacity and capability to service demand and operational requirements.
- Work with leaders toidentifyrecruitment and retention pressures, future skills, critical-role dependencies, capabilitygapsand succession risks.
- Partner with Talent, Recruitment and Learning & Development to strengthen frontline leadership, critical-role succession, careerpathwaysand workforce capability.
- Supportorganisationaldesign, structurereviewsand changes to ways of working, ensuringaccountabilities, spans and interfaces enable effective service delivery.
- Bring relevant externalinsightfrom aviation, facilitiesmanagementand frontline service environments to challenge thinking and inform practical solutions.
- Lead the business partnering contribution toorganisationalchange, service improvement, technology and process implementation, TUPE,mobilisationanddemobilisationactivity affecting the account.
- Work with PeopleProgrammesand specialist teams to confirm the right delivery model, roles,governanceand account support for each activity.
- Provide senior stakeholder management, business context, people-riskinsightand local implementationsupportso change is effectively coordinated,adoptedand embedded.
- Identifypeoplerisks, dependencies and colleague impacts that may affect service continuity, operationalperformanceor client confidence, and ensure effective mitigation is in place.
- Maintain effective relationships with employee representatives and trade unions, supporting constructive engagement and early resolution of workforce issues.
- Support theVPand Industrial Relations & HR Policy Centre of Expertise with pay negotiations, collective consultation and other industrial-relations activity affecting the account.
- Partner with Employee Relations on complex, high-risk or business-critical matters, ensuring decisions balance legal, commercial, colleague, operational and client considerations.
- Use employee-relations data and case themes toidentifysystemic issues, strengthen managercapabilityand reduce repeat risk.
- Establish a clear account people scorecard and governance rhythm, combining people, operational and relevant client measures to track delivery and impact.
- Use workforce data and qualitative insight toidentifyemerging risks, trends and opportunities and turn them into focused action.
- Provide clear,timelyupdates to the Account Director, account leadership team and HR Director on progress, risks,decisionsand supportrequired.
- Evaluate the impact of people interventions and adjust priorities where outcomes are not improving at the required pace.
- Contribute to continuous improvement of the People Operating Model, ensuring the account receives proactive, joined-up and value-adding support.
- A clear, measurable London Heathrow PRS account people plan is agreed,ownedand delivered in line with contract and client priorities.
- Progress isdemonstratedagainst agreed baselines and targets for colleague engagement, retention, attendance, workforce stability, managercapabilityand other priority people outcomes.
- Workforce capacity,capabilityand succession risks areidentifiedearly and translated into practical action that supports service delivery.
- Frontline leadership capability . click apply for full job details
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