Estimator

Estimator - Customer & Sales Support

Location: Neath
Salary: Up to 30,000 Depending on experience
Hours: Monday-Thursday 9:00am-5:00pm, Friday 8:30am-4:30pm

Permanent Full Time

We are recruiting an Estimator to join an established manufacturing business in Neath.

This is a customer-focused role rather than a design-heavy position. We're looking for someone who is excellent on the telephone, enjoys understanding customer requirements and can recommend the right product solution.

You'll also need some 2D AutoCAD experience, as you'll make straightforward amendments to existing drawings when required. You don't need to be a CAD Designer, the key is being comfortable using CAD alongside strong customer communication skills.

The role

• Handle customer enquiries by telephone and email
• Understand requirements and recommend suitable products
• Prepare and follow up quotations
• Make amendments to existing 2D AutoCAD drawings
• Build strong customer relationships and help convert enquiries into orders
• Develop an in-depth knowledge of the company's specialist product range
• Maintain accurate information using the CRM system
• Work closely with Sales, Production and other internal teams

What we're looking for

• Excellent telephone and customer communication skills
• Customer service, internal sales, estimating or sales support experience
• Some 2D AutoCAD experience - essential
• Strong attention to detail and organisation
• Confidence using IT and CRM systems
• A proactive, customer-focused approach
• A genuine willingness to learn the product range in depth

This role would particularly suit someone who enjoys speaking with customers and solving problems, rather than someone looking for a predominantly CAD/design-based position.

Salary up to 30,000 depending on experience, plus bonus opportunity, 22 days' holiday + bank holidays, pension and ongoing training and development.

Please upload your CV for consideration.

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