IT Support Engineer

IT Support Engineer - Managed ServicesSometimes the best time to join an IT business isn't when everything is already established - it's when things are moving quickly.Following the acquisition of another successful small MSP, this growing managed services business has seen strong traction and is now looking to add an IT Support Engineer to the team.This is a great opportunity for an IT professional with around 2-3 years' experience who wants to move beyond a traditional service desk role and get genuine exposure to a broad range of technologies, customers and project work.The environment is cloud-first, with a strong focus on Microsoft Azure, Intune, Microsoft 365, SharePoint, Teams and Windows 11. The business is already operating a highly modernised client estate, with the vast majority of supported endpoints managed through Intune and an increasing number of customers moving towards completely serverless environments.What makes the role interesting?This isn't a role where you'll be doing the same thing every day.You'll have the opportunity to move between remote support, project work, client visits, hardware deployment and infrastructure management, depending on what the week brings. You'll work with a varied customer base, get involved in new client onboarding and migrations, and have plenty of opportunity to learn from more experienced engineers.Even at junior level, engineers get meaningful exposure to projects including:Microsoft 365 migrationsServer upgrades and changeoversNew customer onboardingLaptop and desktop rolloutsMicrosoft Intune deploymentsNetwork and Wi-Fi installationsCloud phone system deploymentsAzure and Microsoft 365 projectsTraining and development are a genuine part of the role. You'll be given the opportunity to build your knowledge across the company's technology stack, with your responsibilities - and salary - increasing as your capabilities develop.What will you be doing?Your week will typically include a mixture of:Providing remote IT support to customers via phone, email and support systemsTroubleshooting and managing Microsoft 365 and Windows environmentsBuilding and configuring laptops, desktops and other client hardwareSupporting the rollout of new equipment at customer sitesAssisting with networking, Wi-Fi, switches, routers and cloud telephonySupporting Microsoft 365, Azure, Intune and SharePoint environmentsGetting involved in migrations, onboarding and infrastructure projectsSpending approximately 5-10 hours per week on client sites, depending on workloadHelping maintain and improve existing customer infrastructureThe customer base is spread across Northern Ireland, with most travel focused around Greater Belfast and County Antrim.What are we looking for?We're looking for someone who already has a solid grounding in IT support and is now ready to broaden their skillset.You'll ideally have:Around 2-3 years' experience in an IT service desk/support environment - MSP experience is useful but not essentialGood knowledge of Microsoft 365Familiarity with Active Directory and Microsoft Entra IDAn understanding of Windows desktop environmentsSome experience with PowerShell, command line or batch scriptingExperience using IT support/ticketing systems such as ConnectWise, Autotask or similarA basic understanding of networking concepts including VLANs, subnets, DHCP and port forwardingStrong written and verbal communication skillsGood attention to detail and a customer-focused approachA genuine interest in technology and a willingness to learnYou'll also need a clean driving licence and access to your own transport, as regular customer visits are part of the role.The person behind the CVMore important than ticking every technical box is having the right attitude.We're looking for someone who is curious, adaptable and enthusiastic about technology. Someone who enjoys figuring things out, isn't afraid to ask questions and wants to become genuinely good at what they do.You'll need to be comfortable switching between priorities - perhaps troubleshooting a Microsoft 365 issue in the morning, building laptops in the workshop after lunch and then heading to a customer site to help with a rollout.In return, you'll get a relaxed and supportive working environment, exposure to a wide range of technology, strong investment in training and the opportunity to progress as the business continues to grow.What's on offer?A varied role within a growing MSPSignificant exposure to modern Microsoft cloud technologiesHands-on experience across Azure, Intune, Microsoft 365, SharePoint and Windows ServerEarly involvement in customer projects and migrationsStructured support and training to develop your technical skillsA relaxed, supportive working environmentSalary matched to your existing experience and competenciesClear opportunity for salary progression as your technical capability developsThe chance to join at an exciting point in the company's growth

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