Senior Infrastructure Engineer - Maritime and Coastguard Agency - SEO

Fareham, Southampton

Can you provide technical leadership, working closely with a Managed Service Provider across complex server, hosting and cloud infrastructure services?

Do you have experience managing infrastructure support, supplier performance and continual service improvement in a technical IT environment?

Have you worked with Microsoft 365, Azure, Active Directory, Entra ID, Microsoft Server infrastructure and third-party vendors?

If so, we'd love to hear from you!

The Maritime and Coastguard Agency (MCA) is seeking a Senior Infrastructure Engineer to provide technical guidance, governance and assurance across the organisation's server, hosting and platform infrastructure. Internally, the role is named Lead IT Systems Engineer - Infrastructure. Working within the IT Support function, you will help ensure core IT services remain secure, resilient, stable and aligned to business needs. This is an opportunity to work closely with managed service providers, technical teams and internal users to support critical systems used across the MCA. You will oversee infrastructure operations, support incident and problem resolution, contribute to project delivery and drive continual improvement across on-premises and cloud-based environments.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King's birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at: Maritime and Coastguard Agency - Department for Transport Careers

As a Senior Infrastructure Engineer, you will provide technical oversight of MCA's server and hosting infrastructure, ensuring services delivered through the Managed Service Provider are maintained, monitored, patched and operated effectively. You will act as a senior escalation point for infrastructure support, contribute to project delivery and help ensure MCA systems remain secure, available and performing to expected standards.

Your responsibilities will include, but aren't limited to:

• Providing technical leadership and oversight for MCA server, hosting, storage, backup and disaster recovery infrastructure.
• Working with the Managed Service Provider to assure infrastructure maintenance, monitoring, patching, capacity management and lifecycle planning.
• Acting as a senior escalation point for infrastructure incidents, problems and service requests, ensuring support is delivered within agreed targets.
• Leading, advising and coaching IT colleagues, supporting knowledge sharing and shift-left activity across support teams.
• Working with technical architects to translate infrastructure designs into effective operational services.
• Supporting project delivery by guiding technical engineering tasks and bringing new or updated infrastructure services into operation.
• Maintaining effective relationships with suppliers, partners and internal stakeholders to support service quality and continual improvement.
• Ensuring infrastructure access, security controls and operational practices comply with relevant policies, standards and regulations.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Required experience:

To be successful in this role you will need to have the following experience:

1. Experience operating within a technical IT Support environment
2. Line management experience overseeing performance management targets within an IT support environment
3. Experience using and supporting diverse IT systems, including Microsoft 365 suite, Microsoft Azure, Active Directory & EntraID & Microsoft Server infrastructure, including networking elements.
4. Experience working with third party vendors.
5. Comfortable with project management techniques.
6. Understanding of Information Technology Infrastructure Library (ITIL) Principles.
7. The eligibility to obtain UK Security Clearance.