Location This role may be located in one of the following locations; Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield. Please find further information on the Corporate hub locations here. Please note that for candidates requesting to work in Newcastle, the role will initially be based at Benton Park View. It will then move to 1 Pilgrim Place in Newcastle city centre by the end of 2027. For candidates requesting to work in Blackpool Peel Park, please note these roles will initially be based at Blackpool Peel Park and will then move to Blackpool Fylde View by April 2027. About the job Job summary Do you want work collaboratively designing modern IT architecture for some of the largest digital transformations in Europe? Do you want to help support millions of our claimants by designing user-friendly digital services? If so, this roles may be perfect for you! We are looking for experienced Lead Technical Architects with a specialism in Application design and Artificial Intelligence (AI), who are confident working on products and services in a complex digital environment, where you'll be supporting major initiatives within the AI & Innovation team. You will collaborate with colleagues and stakeholders across DWP Digital to support the delivery of solutions, creating options and recommendations, and providing expert advice to drive technology choices. The roles will include the design, oversight and architecture governance of IT solutions that support DWP customers. The DWP's Corporate Innovation Unit (CIU) is leading the way on the ambitious task of implementing AI and Continuous Improvement (CI) to support and help colleagues in the corporate centre to be more creative and efficient by optimising and improving internal business processes. By leveraging Microsoft Office 365 AI solutions, repetitive work will be made easier, freeing up colleagues to focus on higher value and more complex and interesting tasks. There is also a focus on developing agentic solutions using Microsoft Agent Builder and Microsoft Copilot Studio, with the ultimate aim of having a library of agentic solutions that can be plugged together to perform complex end-to-end business processes. If proved to be necessary bespoke, secure and controlled AI solutions may well be developed on commodity cloud AI managed services infrastructure, possibly leveraging Anthropic Claude Cowork. This is an exciting time to join us. You'll shape the future and support our mission to deliver exceptional products and services that work for everyone. Job description A Lead Technical Architect (Solutions) leads at the highest level and is responsible for making sure the strategy is agreed and followed. At this role level, you will: Network and communicate with senior stakeholders across organisations. Proactively seek opportunities for digital transformation. Support multiple teams, finding and using best practice and emerging technologies. Inspire other architects and help them understand how to deliver the goals of the organisation. Be responsible for governance, solving complex and high risk issues or delivering architecture design. Person specification When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below: Architecture design across on-prem, cloud and hybrid environments involving networking, security, presentation, middleware, database, and integration aspects. Architecture design informed through use of principles, patterns, technical radars, practices and standards. Architecture design working with project delivery teams within agile, waterfall and hybrid environments throughout the lifecycle - from concept to go-live. Translating business requirements into technical solutions with traceability that can be demonstrated to stakeholders. Architecture design through use of architecture modelling techniques and tools to devise and represent. AI enterprise products: Experience of assurance for enterprise AI productivity tooling. Enterprise products such as Copilot (including Agent Builder & Copilot Studio) and Claude Desktop. Best practice for using model harness such as Claude Code or Codex. Best practice for Model Context Protocol (MCP) tools within an large organisation. AI solution evaluation: Implement frameworks and approaches to evaluate model performance against business objectives, through the full lifecycle (including Business KPIs, Hallucination rates, Safety testing, Bias testing, Cost evaluation). Technology experience might include tools such as Promptfoo, Ragas & Langfuse. AI security: Governance, Compliance, Threats & mitigations : Experience of security governance and assurance for AI solutions, including data protection, privacy, model governance. If you would like to learn more about the role, please contact
Sep 02, 2026
Full time
Location This role may be located in one of the following locations; Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield. Please find further information on the Corporate hub locations here. Please note that for candidates requesting to work in Newcastle, the role will initially be based at Benton Park View. It will then move to 1 Pilgrim Place in Newcastle city centre by the end of 2027. For candidates requesting to work in Blackpool Peel Park, please note these roles will initially be based at Blackpool Peel Park and will then move to Blackpool Fylde View by April 2027. About the job Job summary Do you want work collaboratively designing modern IT architecture for some of the largest digital transformations in Europe? Do you want to help support millions of our claimants by designing user-friendly digital services? If so, this roles may be perfect for you! We are looking for experienced Lead Technical Architects with a specialism in Application design and Artificial Intelligence (AI), who are confident working on products and services in a complex digital environment, where you'll be supporting major initiatives within the AI & Innovation team. You will collaborate with colleagues and stakeholders across DWP Digital to support the delivery of solutions, creating options and recommendations, and providing expert advice to drive technology choices. The roles will include the design, oversight and architecture governance of IT solutions that support DWP customers. The DWP's Corporate Innovation Unit (CIU) is leading the way on the ambitious task of implementing AI and Continuous Improvement (CI) to support and help colleagues in the corporate centre to be more creative and efficient by optimising and improving internal business processes. By leveraging Microsoft Office 365 AI solutions, repetitive work will be made easier, freeing up colleagues to focus on higher value and more complex and interesting tasks. There is also a focus on developing agentic solutions using Microsoft Agent Builder and Microsoft Copilot Studio, with the ultimate aim of having a library of agentic solutions that can be plugged together to perform complex end-to-end business processes. If proved to be necessary bespoke, secure and controlled AI solutions may well be developed on commodity cloud AI managed services infrastructure, possibly leveraging Anthropic Claude Cowork. This is an exciting time to join us. You'll shape the future and support our mission to deliver exceptional products and services that work for everyone. Job description A Lead Technical Architect (Solutions) leads at the highest level and is responsible for making sure the strategy is agreed and followed. At this role level, you will: Network and communicate with senior stakeholders across organisations. Proactively seek opportunities for digital transformation. Support multiple teams, finding and using best practice and emerging technologies. Inspire other architects and help them understand how to deliver the goals of the organisation. Be responsible for governance, solving complex and high risk issues or delivering architecture design. Person specification When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below: Architecture design across on-prem, cloud and hybrid environments involving networking, security, presentation, middleware, database, and integration aspects. Architecture design informed through use of principles, patterns, technical radars, practices and standards. Architecture design working with project delivery teams within agile, waterfall and hybrid environments throughout the lifecycle - from concept to go-live. Translating business requirements into technical solutions with traceability that can be demonstrated to stakeholders. Architecture design through use of architecture modelling techniques and tools to devise and represent. AI enterprise products: Experience of assurance for enterprise AI productivity tooling. Enterprise products such as Copilot (including Agent Builder & Copilot Studio) and Claude Desktop. Best practice for using model harness such as Claude Code or Codex. Best practice for Model Context Protocol (MCP) tools within an large organisation. AI solution evaluation: Implement frameworks and approaches to evaluate model performance against business objectives, through the full lifecycle (including Business KPIs, Hallucination rates, Safety testing, Bias testing, Cost evaluation). Technology experience might include tools such as Promptfoo, Ragas & Langfuse. AI security: Governance, Compliance, Threats & mitigations : Experience of security governance and assurance for AI solutions, including data protection, privacy, model governance. If you would like to learn more about the role, please contact
Government Digital & Data
Nottingham, Nottinghamshire
Location Nottingham, East Midlands (England), NG2 1AW About the job Job summary As an IT Service Management Analyst at HM Land Registry, you'll play an important role in ensuring our IT services are reliable, effective and continually improving to meet the needs of our colleagues and customers. Working closely with service stakeholders, support teams and suppliers, you'll help monitor and improve service performance, support change activities, and contribute to the successful resolution of service issues. You'll be part of a collaborative environment where customer experience is at the heart of everything we do, helping to deliver services that support HM Land Registry's ongoing digital transformation. This is an excellent opportunity for someone who enjoys problem-solving, stakeholder engagement and continuous improvement, while developing their career in IT Service Management. Job description At HM Land Registry, we rely on high-quality technology services to support our people, customers and business objectives. We're looking for an enthusiastic and customer-focused IT Service Management Analyst to join our team and help ensure our services continue to deliver value across the organisation. In this role, you'll work with stakeholders, technical teams and suppliers to monitor service performance, support service improvements and contribute to the effective management of IT services. You'll help investigate service issues, coordinate change activity and support the adoption of ITIL best practices, ensuring customers remain at the centre of service delivery. You'll be joining a supportive team that values collaboration, continuous learning and innovation. Whether working on service improvements, analysing performance data or helping resolve operational challenges, you'll have the opportunity to make a meaningful contribution while developing your skills and experience in a professional IT service management environment. Main Duties Work with key service stakeholders to provide service insights, reports and updates within agreed timescales. Monitor and report on service performance against agreed targets, Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Identify service risks, trends and opportunities for improvement, helping to enhance the customer experience. Investigate, resolve and anticipate service issues, supporting teams in identifying root causes and implementing effective solutions. Assist with problem management activities, ensuring preventative measures are identified and implemented where appropriate. Assess the impact of service changes and support the scheduling, communication and coordination of change requests. Contribute to post-implementation reviews, helping to identify lessons learned and opportunities for continual service improvement. Analyse existing processes and identify opportunities to improve service delivery, efficiency and customer outcomes. Work collaboratively with stakeholders to understand business objectives and identify potential service improvements. Promote ITIL processes and best practices, helping to ensure effective and consistent service management across the organisation. Support teams in maintaining a focus on service delivery while encouraging continuous learning and professional development. Contribute to a positive, inclusive and collaborative team culture where knowledge sharing and continuous improvement are encouraged. Build strong working relationships with colleagues, stakeholders and suppliers to support the effective delivery of IT services. Help ensure customers receive a professional, responsive and high-quality service experience, with courtesy and integrity at the heart of all interactions. Person specification To be successful in this role, you will need to demonstrate the following throughout the recruitment process. Essential Technical Skills and Qualifications: ITIL Foundation or willingness to achieving within 12 months of appointment. Essential Experience: Experience of working within an IT Service Management environment in a medium/large organisation. Working collaboratively with appropriate teams. Represents service stakeholders' interests and concerns. Experience of working under pressure and delivering against competing demands. Effective communication and customer service skills, including the ability to interact and build working relationships with other IT technicians, managers, users and customers. An understanding of IT Infrastructure and applications Able to take ownership of activity and see through to successful conclusion Good analytical skills. Able to deliver positive outcomes Able to build good working relationships within a team. Able to explore and progress opportunities for service improvement. Qualifications Please provide details of how you meet the requirement below, including whether you already hold the qualification or are willing to work towards obtaining it within 12 months of appointment. - ITIL Foundation or willingness to achieving within 12 months of appointment.
Sep 02, 2026
Full time
Location Nottingham, East Midlands (England), NG2 1AW About the job Job summary As an IT Service Management Analyst at HM Land Registry, you'll play an important role in ensuring our IT services are reliable, effective and continually improving to meet the needs of our colleagues and customers. Working closely with service stakeholders, support teams and suppliers, you'll help monitor and improve service performance, support change activities, and contribute to the successful resolution of service issues. You'll be part of a collaborative environment where customer experience is at the heart of everything we do, helping to deliver services that support HM Land Registry's ongoing digital transformation. This is an excellent opportunity for someone who enjoys problem-solving, stakeholder engagement and continuous improvement, while developing their career in IT Service Management. Job description At HM Land Registry, we rely on high-quality technology services to support our people, customers and business objectives. We're looking for an enthusiastic and customer-focused IT Service Management Analyst to join our team and help ensure our services continue to deliver value across the organisation. In this role, you'll work with stakeholders, technical teams and suppliers to monitor service performance, support service improvements and contribute to the effective management of IT services. You'll help investigate service issues, coordinate change activity and support the adoption of ITIL best practices, ensuring customers remain at the centre of service delivery. You'll be joining a supportive team that values collaboration, continuous learning and innovation. Whether working on service improvements, analysing performance data or helping resolve operational challenges, you'll have the opportunity to make a meaningful contribution while developing your skills and experience in a professional IT service management environment. Main Duties Work with key service stakeholders to provide service insights, reports and updates within agreed timescales. Monitor and report on service performance against agreed targets, Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Identify service risks, trends and opportunities for improvement, helping to enhance the customer experience. Investigate, resolve and anticipate service issues, supporting teams in identifying root causes and implementing effective solutions. Assist with problem management activities, ensuring preventative measures are identified and implemented where appropriate. Assess the impact of service changes and support the scheduling, communication and coordination of change requests. Contribute to post-implementation reviews, helping to identify lessons learned and opportunities for continual service improvement. Analyse existing processes and identify opportunities to improve service delivery, efficiency and customer outcomes. Work collaboratively with stakeholders to understand business objectives and identify potential service improvements. Promote ITIL processes and best practices, helping to ensure effective and consistent service management across the organisation. Support teams in maintaining a focus on service delivery while encouraging continuous learning and professional development. Contribute to a positive, inclusive and collaborative team culture where knowledge sharing and continuous improvement are encouraged. Build strong working relationships with colleagues, stakeholders and suppliers to support the effective delivery of IT services. Help ensure customers receive a professional, responsive and high-quality service experience, with courtesy and integrity at the heart of all interactions. Person specification To be successful in this role, you will need to demonstrate the following throughout the recruitment process. Essential Technical Skills and Qualifications: ITIL Foundation or willingness to achieving within 12 months of appointment. Essential Experience: Experience of working within an IT Service Management environment in a medium/large organisation. Working collaboratively with appropriate teams. Represents service stakeholders' interests and concerns. Experience of working under pressure and delivering against competing demands. Effective communication and customer service skills, including the ability to interact and build working relationships with other IT technicians, managers, users and customers. An understanding of IT Infrastructure and applications Able to take ownership of activity and see through to successful conclusion Good analytical skills. Able to deliver positive outcomes Able to build good working relationships within a team. Able to explore and progress opportunities for service improvement. Qualifications Please provide details of how you meet the requirement below, including whether you already hold the qualification or are willing to work towards obtaining it within 12 months of appointment. - ITIL Foundation or willingness to achieving within 12 months of appointment.
Location Birmingham (23 Stephenson Street) Leeds (Quarry House) Liverpool (Cunard Building) London (10 SC) About the job Job summary At the UK Health Security Agency (UKHSA), our mission is to ensure national health security by addressing infectious diseases and external threats. We serve as a trusted advisory resource to both the government and the public, focusing on minimizing health inequalities in various communities. Our mission is both challenging and innovative, driving us to create a diverse, skilled workforce, which is representative of the communities we serve. This role will be specifically focused on meeting the pandemic preparedness strategy for the UK. Digital and Data The UKHSA Digital and Data Directorate strategically manages a suite of modern, secure data tools and platforms, ensuring access to high-quality data services. The DD&A team within the directorate comprises solution architects, data architects, and data modelers, and collaborates with organizational units throughout UKHSA. They provide expertise in data modelling, flow design, and tooling, utilizing top-tier cloud and on-prem solutions to deliver insights for safeguarding public health. As a Senior Data Architect, you will lead data design programmes, collaborating with peers to analyse, design, and implement our evolving data and analytics estate. Working for your organisation We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce. UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all. Please visit our careers site for more information description Your role as Senior Data Architect will include the following activities: Analyse and translate business need into sustainable data flows. Evaluate, understand, and document existing data systems Assess the impact of change, and effectively communicate data design and change implications Collaborate with and guide multiple stakeholders on data-centric initiatives. Maintain a broad knowledge of our existing and planned data estate. Stay current on modern data tooling, select, and evaluate options as needed. Optimise how data is stored and moved through UKHSA, aligning with strategic objectives and operational efficiency. Address specific data challenges within a governmental/health context. Provide thought leadership, patterns, and best practices across diverse data domains. Manage processes related to data architecture, ensuring adherence to standards, policies, and best practices. The aforementioned list outlines the tasks, responsibilities, and expected outcomes associated with the role. The job incumbent is expected to perform any additional duties not explicitly listed but reasonably required by their line manager. The post holder will also develop working relationships and communicate regularly with a wide range of individuals, clinical and non-clinical, internal, and external to UKHSA. Other government and non-governmental organisations such as the NHS, ONS, Devolved Nations bodies Joining our team as a Senior Data Architect, you will be at the forefront of transforming our data landscape. Collaborating closely with stakeholders and technology experts, you will be instrumental in crafting innovative Data Design and Architecture solutions tailored to meet both current and future business needs. Leveraging your wealth of experience, you will contribute to the development of cutting-edge data architectures, spanning AWS, Azure, and on premises infrastructure. To ensure success as a data architect you should have substantial knowledge of how to optimise our data architecture in terms of efficiency, compliance, agility and simplicity and understand the impact of poor access to high quality data. You should have knowledge across multiple different data domains including on premise and cloud data architecture, data flows and interfaces, data management such as data quality, lineage, catalogues, business intelligence and analytics. A core understanding of data modelling approaches is also required. You should be skilled in understanding the big picture, whilst attending to detail, and able to obtain a broad level of understanding across multiple areas of our complex data estate. You should be able to use this knowledge along with data architecture skills to understand the impact of changes as our data systems, feeds and data products evolve and guide implementation teams. You should be able to engage with a wide range of technical, specialist and leadership roles to analyse, document and guide optimisation of our data estate Person specification Essential Criteria Interpreting technical needs of business stakeholders into designs they can understand Producing relevant data models across multiple subject areas Explaining which models to use for which purpose Understanding industry-recognised data modelling patterns and standards, and when to apply them Comparing the development and optimisation of sophisticated data models Develop and set data standards across multiple subject areas Designing data architecture that deals with problems spanning different business areas Desirable: Data profiling and source system analysis Presenting clear insights to colleagues to support the end use of the data Understanding the impact on the organisation of emerging trends in data tools, analysis techniques and data usage Experience with several of the following tooling or tool equivalents: LeanIX, Erwin Data Modeller, AWS, Azure, SQL Server, RedShift, JIRA, Confluence, Draw IO, Visio, Collibra, Informatica
Sep 02, 2026
Full time
Location Birmingham (23 Stephenson Street) Leeds (Quarry House) Liverpool (Cunard Building) London (10 SC) About the job Job summary At the UK Health Security Agency (UKHSA), our mission is to ensure national health security by addressing infectious diseases and external threats. We serve as a trusted advisory resource to both the government and the public, focusing on minimizing health inequalities in various communities. Our mission is both challenging and innovative, driving us to create a diverse, skilled workforce, which is representative of the communities we serve. This role will be specifically focused on meeting the pandemic preparedness strategy for the UK. Digital and Data The UKHSA Digital and Data Directorate strategically manages a suite of modern, secure data tools and platforms, ensuring access to high-quality data services. The DD&A team within the directorate comprises solution architects, data architects, and data modelers, and collaborates with organizational units throughout UKHSA. They provide expertise in data modelling, flow design, and tooling, utilizing top-tier cloud and on-prem solutions to deliver insights for safeguarding public health. As a Senior Data Architect, you will lead data design programmes, collaborating with peers to analyse, design, and implement our evolving data and analytics estate. Working for your organisation We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce. UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all. Please visit our careers site for more information description Your role as Senior Data Architect will include the following activities: Analyse and translate business need into sustainable data flows. Evaluate, understand, and document existing data systems Assess the impact of change, and effectively communicate data design and change implications Collaborate with and guide multiple stakeholders on data-centric initiatives. Maintain a broad knowledge of our existing and planned data estate. Stay current on modern data tooling, select, and evaluate options as needed. Optimise how data is stored and moved through UKHSA, aligning with strategic objectives and operational efficiency. Address specific data challenges within a governmental/health context. Provide thought leadership, patterns, and best practices across diverse data domains. Manage processes related to data architecture, ensuring adherence to standards, policies, and best practices. The aforementioned list outlines the tasks, responsibilities, and expected outcomes associated with the role. The job incumbent is expected to perform any additional duties not explicitly listed but reasonably required by their line manager. The post holder will also develop working relationships and communicate regularly with a wide range of individuals, clinical and non-clinical, internal, and external to UKHSA. Other government and non-governmental organisations such as the NHS, ONS, Devolved Nations bodies Joining our team as a Senior Data Architect, you will be at the forefront of transforming our data landscape. Collaborating closely with stakeholders and technology experts, you will be instrumental in crafting innovative Data Design and Architecture solutions tailored to meet both current and future business needs. Leveraging your wealth of experience, you will contribute to the development of cutting-edge data architectures, spanning AWS, Azure, and on premises infrastructure. To ensure success as a data architect you should have substantial knowledge of how to optimise our data architecture in terms of efficiency, compliance, agility and simplicity and understand the impact of poor access to high quality data. You should have knowledge across multiple different data domains including on premise and cloud data architecture, data flows and interfaces, data management such as data quality, lineage, catalogues, business intelligence and analytics. A core understanding of data modelling approaches is also required. You should be skilled in understanding the big picture, whilst attending to detail, and able to obtain a broad level of understanding across multiple areas of our complex data estate. You should be able to use this knowledge along with data architecture skills to understand the impact of changes as our data systems, feeds and data products evolve and guide implementation teams. You should be able to engage with a wide range of technical, specialist and leadership roles to analyse, document and guide optimisation of our data estate Person specification Essential Criteria Interpreting technical needs of business stakeholders into designs they can understand Producing relevant data models across multiple subject areas Explaining which models to use for which purpose Understanding industry-recognised data modelling patterns and standards, and when to apply them Comparing the development and optimisation of sophisticated data models Develop and set data standards across multiple subject areas Designing data architecture that deals with problems spanning different business areas Desirable: Data profiling and source system analysis Presenting clear insights to colleagues to support the end use of the data Understanding the impact on the organisation of emerging trends in data tools, analysis techniques and data usage Experience with several of the following tooling or tool equivalents: LeanIX, Erwin Data Modeller, AWS, Azure, SQL Server, RedShift, JIRA, Confluence, Draw IO, Visio, Collibra, Informatica
Location Stratford Regional Centre - Westfield Avenue Manchester Regional Centre - Three New Bailey This role has 3 vacancies in Stratford and 2 in Manchester. About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations. Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. This role sits within the CODE Technology Infrastructure Team (CTI) which is part of FIS CODE Capability, Development, Infrastructure & Innovation (CDII) and plays an integral role in His Majesty's Government's fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. CTI supports FIS CODE and all wider FIS investigations. CODE Technology Infrastructure (CTI) is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform FIS's legacy technologies and to deliver innovative new solutions, designed around our customers' needs. CTI works in an integrated way to combine digital and technology change, project deliver, business process, product management and cultural change to maximise impact and ensure sustainability. As FIS grows, so does the need for Infrastructure support. The Infrastructure Engineer role is an amazing opportunity for any experienced, forward thinking and focused individual who has a passion for technology. If you flourish dealing with diverse challenges, enjoy delivering exceptional support to users, growing your knowledge and want to work with a like-minded and supportive team then this may be the role for you. For more information about our Directorates, Lines of Business and some of our roles, please click here to visit the FIS Careers pages. Job description As a Higher IT Infrastructure Engineer, you will ensure robust, reliable high-performance systems and services meet business needs. You'll be responsible for building, administration, maintenance, and monitoring of diverse systems. This includes servers, storage, endpoint management, networks, telephony, and business applications. You will work closely with Infrastructure managers and collaborate closely with fellow engineers to provide third-line support and project delivery across a wide spectrum of IT systems. You'll also engage frequently with other teams and departments outside of IT to achieve shared objectives. This role offers the opportunity to influence the future technical direction within a dynamic and innovative team environment which is vital to the successful delivery of FIS CODE Infrastructure and Technology. Flexibility Payment This post attracts a Level 2 Flexibility Payment (FP) that is paid monthly with salary. This FP allows HMRC flexibility to change your work pattern, at short notice, to meet business needs. You will be expected to undertake periods of On Call. You will also be expected to work additional hours, at weekends and outside your normal working hours/days (including bank holidays). In applying for a position and accepting the FP you agree that you can and will meet those attendance requirements. FP levels are reviewed annually - on a business need and personal basis - and may be subject to change. Details of the Flexibility Payment can be found in the attached document. Role Allocation Please note that there are 3 posts available in Stratford and 2 in Manchester. Person specification We are looking for an enthusiastic, resilient individual who can deliver in an impactful way within a fast-paced environment with shifting priorities. This is an IT Technical role and you will already have an Infrastructure background with technical understanding of infrastructure (i.e., virtual machines, datacentres and environments). The successful candidate will be undertaking the following (but not limited to): Technical Providing 3rd-line support for Incidents, managing Service Requests, Tasks and Problems, adhering to established processes and ITIL standard methodology within agreed SLA's. Supporting datacentre management activities including capacity and availability management. Installing, managing, and maintaining end user devices in a Windows environment. Involvement in the assurance programme to ensure that assets are regularly reviewed, maintained and improved where necessary. Assisting in the provision of outstanding services and consistent levels of capability. Provide technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement. Be familiar with the installed hardware and software and the procedures in use in the IT Infrastructure area. Communication We are looking for an excellent communicator who can describe basic technical concepts to technical and non-technical audiences and you will regularly be expected to provide verbal updates and produce written user documentation on BAU taskings and projects. Additional Responsibilities This may include participating in technical workshops to assess business requirements to support possible changes to existing services, identifying requirements and quantifying benefits. Travel and On Call Regular travel within the UK for meetings and infrastructure work will be required with occasional overnight stays. You will be required to work out of hours on an on-call rota, weekdays and weekends. Essential Criteria Demonstrable knowledge or experience with network technologies including knowing how to build, configure, administer and support infrastructure technologies and solutions. These technologies and solutions can include computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open-source packages and solutions. Knowledge or exposure to virtualisation technologies such as VMWare, vSphere or Horizon. Demonstrable knowledge or experience of Microsoft Windows domains and associated services (A/D, GPOs, domain trusts, DNS, DHCP, PKI etc). Experience with supporting the planning, installation, maintenance and improvement of hardware services within a data centre. Demonstrable experience to break a problem down into its component parts to identify and diagnose root causes as well as troubleshoot across different technology capabilities. You can demonstrate an awareness of information security and the types of security controls that can be used to mitigate security threats within solutions and services. Strong communicator who can perform in a client/customer facing role with the ability to communicate technical concepts to a non-technical audience (both verbally and in writing). Desirable Criteria Qualifications in Information Technology or a related field and/or practical experience supporting an IT environment. Qualifications and certifications held may include (but are not limited to): MCSE, CCNA, SAA-C03, CompTIA, etc. Knowledge or experience of Cisco, ACI or NXOS, Fortigate firewalls. ITIL Foundation Qualification or demonstrable understanding of ITIL Lifecycle Standards. Exposure to, or experience working with DevOps processes and practices. Experience working with Gitlab or other CI/CD tools. Experience working with programming/IaC languages (eg. Powershell, Python, Terraform). Exposure to, or experience working with project management tools (eg. Jira, MS Project) Exposure to, or experience with version control systems. Full UK Driving Licence.
Sep 02, 2026
Full time
Location Stratford Regional Centre - Westfield Avenue Manchester Regional Centre - Three New Bailey This role has 3 vacancies in Stratford and 2 in Manchester. About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations. Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. This role sits within the CODE Technology Infrastructure Team (CTI) which is part of FIS CODE Capability, Development, Infrastructure & Innovation (CDII) and plays an integral role in His Majesty's Government's fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. CTI supports FIS CODE and all wider FIS investigations. CODE Technology Infrastructure (CTI) is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform FIS's legacy technologies and to deliver innovative new solutions, designed around our customers' needs. CTI works in an integrated way to combine digital and technology change, project deliver, business process, product management and cultural change to maximise impact and ensure sustainability. As FIS grows, so does the need for Infrastructure support. The Infrastructure Engineer role is an amazing opportunity for any experienced, forward thinking and focused individual who has a passion for technology. If you flourish dealing with diverse challenges, enjoy delivering exceptional support to users, growing your knowledge and want to work with a like-minded and supportive team then this may be the role for you. For more information about our Directorates, Lines of Business and some of our roles, please click here to visit the FIS Careers pages. Job description As a Higher IT Infrastructure Engineer, you will ensure robust, reliable high-performance systems and services meet business needs. You'll be responsible for building, administration, maintenance, and monitoring of diverse systems. This includes servers, storage, endpoint management, networks, telephony, and business applications. You will work closely with Infrastructure managers and collaborate closely with fellow engineers to provide third-line support and project delivery across a wide spectrum of IT systems. You'll also engage frequently with other teams and departments outside of IT to achieve shared objectives. This role offers the opportunity to influence the future technical direction within a dynamic and innovative team environment which is vital to the successful delivery of FIS CODE Infrastructure and Technology. Flexibility Payment This post attracts a Level 2 Flexibility Payment (FP) that is paid monthly with salary. This FP allows HMRC flexibility to change your work pattern, at short notice, to meet business needs. You will be expected to undertake periods of On Call. You will also be expected to work additional hours, at weekends and outside your normal working hours/days (including bank holidays). In applying for a position and accepting the FP you agree that you can and will meet those attendance requirements. FP levels are reviewed annually - on a business need and personal basis - and may be subject to change. Details of the Flexibility Payment can be found in the attached document. Role Allocation Please note that there are 3 posts available in Stratford and 2 in Manchester. Person specification We are looking for an enthusiastic, resilient individual who can deliver in an impactful way within a fast-paced environment with shifting priorities. This is an IT Technical role and you will already have an Infrastructure background with technical understanding of infrastructure (i.e., virtual machines, datacentres and environments). The successful candidate will be undertaking the following (but not limited to): Technical Providing 3rd-line support for Incidents, managing Service Requests, Tasks and Problems, adhering to established processes and ITIL standard methodology within agreed SLA's. Supporting datacentre management activities including capacity and availability management. Installing, managing, and maintaining end user devices in a Windows environment. Involvement in the assurance programme to ensure that assets are regularly reviewed, maintained and improved where necessary. Assisting in the provision of outstanding services and consistent levels of capability. Provide technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement. Be familiar with the installed hardware and software and the procedures in use in the IT Infrastructure area. Communication We are looking for an excellent communicator who can describe basic technical concepts to technical and non-technical audiences and you will regularly be expected to provide verbal updates and produce written user documentation on BAU taskings and projects. Additional Responsibilities This may include participating in technical workshops to assess business requirements to support possible changes to existing services, identifying requirements and quantifying benefits. Travel and On Call Regular travel within the UK for meetings and infrastructure work will be required with occasional overnight stays. You will be required to work out of hours on an on-call rota, weekdays and weekends. Essential Criteria Demonstrable knowledge or experience with network technologies including knowing how to build, configure, administer and support infrastructure technologies and solutions. These technologies and solutions can include computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open-source packages and solutions. Knowledge or exposure to virtualisation technologies such as VMWare, vSphere or Horizon. Demonstrable knowledge or experience of Microsoft Windows domains and associated services (A/D, GPOs, domain trusts, DNS, DHCP, PKI etc). Experience with supporting the planning, installation, maintenance and improvement of hardware services within a data centre. Demonstrable experience to break a problem down into its component parts to identify and diagnose root causes as well as troubleshoot across different technology capabilities. You can demonstrate an awareness of information security and the types of security controls that can be used to mitigate security threats within solutions and services. Strong communicator who can perform in a client/customer facing role with the ability to communicate technical concepts to a non-technical audience (both verbally and in writing). Desirable Criteria Qualifications in Information Technology or a related field and/or practical experience supporting an IT environment. Qualifications and certifications held may include (but are not limited to): MCSE, CCNA, SAA-C03, CompTIA, etc. Knowledge or experience of Cisco, ACI or NXOS, Fortigate firewalls. ITIL Foundation Qualification or demonstrable understanding of ITIL Lifecycle Standards. Exposure to, or experience working with DevOps processes and practices. Experience working with Gitlab or other CI/CD tools. Experience working with programming/IaC languages (eg. Powershell, Python, Terraform). Exposure to, or experience working with project management tools (eg. Jira, MS Project) Exposure to, or experience with version control systems. Full UK Driving Licence.
Location Birkenhead, North West England, CH41 6DU : Croydon, London (region), CR0 2AQ : Coventry, West Midlands (England), CV1 2WT : Durham, North East England, DH1 5TR : Weymouth, South West England, DT4 9TT : Gloucester, South West England, GL1 1DQ : Kingston upon Hull, Yorkshire and the Humber, HU2 8JN : Leicester, East Midlands (England), LE3 5DR : Nottingham, East Midlands (England), NG2 1AW : Peterborough, East of England, PE2 8YY : Plymouth, South West England, PL6 5WS : Warton, North West England, PR4 1TE : Swansea, Wales, SA7 9FQ : Telford, West Midlands (England), TF3 4NT About the job Job summary The IT Operations Practice sits within HM Land Registry's Transformation and Technology Directorate and is responsible for the delivery, performance and support of the technical infrastructure that underpins our services. As a Senior Infrastructure Engineer specialising in Power Apps DevOps, you will play a key leadership role within our Power Platform team, supporting over 7,000 internal users across the organisation. Leading a team of skilled engineers, you will be responsible for the design, development, delivery and support of Microsoft Power Platform solutions, ensuring they are secure, reliable, scalable and aligned to business needs. Working closely with Technical Leads, Delivery Leads and Architects, you will drive innovation, champion best practice and help shape the future direction of Power Platform services across HM Land Registry. This is an exciting opportunity to combine technical expertise, leadership and strategic thinking to deliver modern, low-code solutions that improve services for colleagues and customers alike. Job description We're looking for a Senior Infrastructure Engineer to lead our Power Apps Corporate team within IT Operations. You'll provide technical leadership, mentoring and direction to a team responsible for developing and supporting Power Platform solutions across HM Land Registry. Working in a collaborative environment, you will help deliver secure, reliable and scalable services while supporting the organisation's wider technology and business strategies. You'll work with a broad range of stakeholders including architects, delivery teams, technical specialists and suppliers to ensure solutions are designed and implemented effectively. Alongside technical delivery, you'll play an important role in developing team capability, supporting continuous improvement and fostering an inclusive, high-performing culture. If you thrive on solving complex technical challenges, enjoy working with modern cloud technologies and are passionate about developing both platforms and people, we'd love to hear from you. Main Duties Lead the design, development, implementation and support of Microsoft Power Platform solutions, including Power Apps, Dynamics 365 and related technologies. Provide technical leadership, guidance and mentoring to engineers within the Power Apps Corporate team. Develop low-code solutions using Power Apps, Power Automate, Power BI, Dynamics 365, Power Pages and Microsoft Copilot Studio. Engage with business stakeholders to understand requirements and translate them into effective technical solutions. Support user adoption and maximise the value delivered through Power Platform technologies. Design, build and maintain Continuous Integration and Continuous Delivery (CI/CD) pipelines for Power Platform and Azure services. Work with Lead Infrastructure Engineers and technical specialists to ensure the availability, integrity, resilience and performance of infrastructure services. Act as a senior technical escalation point, resolving complex operational incidents and technical challenges. Lead investigations into major incidents, problems and service issues, ensuring timely resolution and continuous service improvement. Develop and maintain platform roadmaps, balancing maintenance requirements with the delivery of new functionality. Collaborate with suppliers and technology partners to evaluate, test and implement new solutions and services. Provide technical input into projects and strategic initiatives, identifying opportunities to improve efficiency and reduce costs. Define, document and maintain operational processes and procedures that support resilient and reliable service delivery. Implement automation solutions using appropriate scripting or coding technologies. Produce and maintain technical designs and infrastructure documentation in line with organisational standards. Ensure appropriate security controls are implemented and maintained to protect services and data. Champion modern engineering practices, DevOps principles and industry best practice across the team. Create and execute test plans to provide assurance for infrastructure and platform changes. Identify, assess and manage technical risks associated with projects and operational services. Build capability within the team through coaching, knowledge sharing, succession planning and continuous professional development. Promote an inclusive, collaborative and high-performing team culture, effectively managing conflict and supporting colleague wellbeing. Contribute to the ongoing development and continuous improvement of the IT Operations Practice and wider technology community. Work across Transformation and Technology teams to deliver solutions that support HM Land Registry's technology and business strategies. Person specification To be successful in this role, you will be required to demonstrate the following criteria throughout the recruitment process. Essential Technical Skills and Qualifications: Holds a qualification in Information Technology or a related area (Degree Level or equivalent) or experience in an IT field. In-depth knowledge of Power Platform components, including Power Apps, Power Automate, Power BI, Dynamics 365 Scripting or programming knowledge (e.g. C#, ASP.Net, Ruby, Java, Python, Power Fx, JavaScript, HTML, CSS) Desirable Technical Skills and Qualifications: ITIL 4.0 Foundation Certificate PL900 Power Platform Fundamentals Mastering Dynamics 365 (D365) Customer Engagement (CE)PL400 Microsoft Power Platform Developer Power Pages and Microsoft Co-pilot Studio. Essential Experience: Significant experience of building, deploying and manging Power App solutions using Continuous Integration/Deployment methods. Significant experience, of implementing and managing Power Platform components and infrastructure solutions. Significant experience in automation and administration tasks within the Power Platform environment. Effective communication skills, including the ability to interact and build working relationships with stakeholders. Ability to manage technical risk and lead implementing appropriate mitigations. Evidence of planning and managing significant technical change. Technical leadership demonstrated through coaching or mentoring Desirable Experience: Stakeholder management and requirement gathering skills for solution designs. Please note that desirable criteria will not be assessed throughout the recruitment campaign. For further information please see the attached job description.
Sep 02, 2026
Full time
Location Birkenhead, North West England, CH41 6DU : Croydon, London (region), CR0 2AQ : Coventry, West Midlands (England), CV1 2WT : Durham, North East England, DH1 5TR : Weymouth, South West England, DT4 9TT : Gloucester, South West England, GL1 1DQ : Kingston upon Hull, Yorkshire and the Humber, HU2 8JN : Leicester, East Midlands (England), LE3 5DR : Nottingham, East Midlands (England), NG2 1AW : Peterborough, East of England, PE2 8YY : Plymouth, South West England, PL6 5WS : Warton, North West England, PR4 1TE : Swansea, Wales, SA7 9FQ : Telford, West Midlands (England), TF3 4NT About the job Job summary The IT Operations Practice sits within HM Land Registry's Transformation and Technology Directorate and is responsible for the delivery, performance and support of the technical infrastructure that underpins our services. As a Senior Infrastructure Engineer specialising in Power Apps DevOps, you will play a key leadership role within our Power Platform team, supporting over 7,000 internal users across the organisation. Leading a team of skilled engineers, you will be responsible for the design, development, delivery and support of Microsoft Power Platform solutions, ensuring they are secure, reliable, scalable and aligned to business needs. Working closely with Technical Leads, Delivery Leads and Architects, you will drive innovation, champion best practice and help shape the future direction of Power Platform services across HM Land Registry. This is an exciting opportunity to combine technical expertise, leadership and strategic thinking to deliver modern, low-code solutions that improve services for colleagues and customers alike. Job description We're looking for a Senior Infrastructure Engineer to lead our Power Apps Corporate team within IT Operations. You'll provide technical leadership, mentoring and direction to a team responsible for developing and supporting Power Platform solutions across HM Land Registry. Working in a collaborative environment, you will help deliver secure, reliable and scalable services while supporting the organisation's wider technology and business strategies. You'll work with a broad range of stakeholders including architects, delivery teams, technical specialists and suppliers to ensure solutions are designed and implemented effectively. Alongside technical delivery, you'll play an important role in developing team capability, supporting continuous improvement and fostering an inclusive, high-performing culture. If you thrive on solving complex technical challenges, enjoy working with modern cloud technologies and are passionate about developing both platforms and people, we'd love to hear from you. Main Duties Lead the design, development, implementation and support of Microsoft Power Platform solutions, including Power Apps, Dynamics 365 and related technologies. Provide technical leadership, guidance and mentoring to engineers within the Power Apps Corporate team. Develop low-code solutions using Power Apps, Power Automate, Power BI, Dynamics 365, Power Pages and Microsoft Copilot Studio. Engage with business stakeholders to understand requirements and translate them into effective technical solutions. Support user adoption and maximise the value delivered through Power Platform technologies. Design, build and maintain Continuous Integration and Continuous Delivery (CI/CD) pipelines for Power Platform and Azure services. Work with Lead Infrastructure Engineers and technical specialists to ensure the availability, integrity, resilience and performance of infrastructure services. Act as a senior technical escalation point, resolving complex operational incidents and technical challenges. Lead investigations into major incidents, problems and service issues, ensuring timely resolution and continuous service improvement. Develop and maintain platform roadmaps, balancing maintenance requirements with the delivery of new functionality. Collaborate with suppliers and technology partners to evaluate, test and implement new solutions and services. Provide technical input into projects and strategic initiatives, identifying opportunities to improve efficiency and reduce costs. Define, document and maintain operational processes and procedures that support resilient and reliable service delivery. Implement automation solutions using appropriate scripting or coding technologies. Produce and maintain technical designs and infrastructure documentation in line with organisational standards. Ensure appropriate security controls are implemented and maintained to protect services and data. Champion modern engineering practices, DevOps principles and industry best practice across the team. Create and execute test plans to provide assurance for infrastructure and platform changes. Identify, assess and manage technical risks associated with projects and operational services. Build capability within the team through coaching, knowledge sharing, succession planning and continuous professional development. Promote an inclusive, collaborative and high-performing team culture, effectively managing conflict and supporting colleague wellbeing. Contribute to the ongoing development and continuous improvement of the IT Operations Practice and wider technology community. Work across Transformation and Technology teams to deliver solutions that support HM Land Registry's technology and business strategies. Person specification To be successful in this role, you will be required to demonstrate the following criteria throughout the recruitment process. Essential Technical Skills and Qualifications: Holds a qualification in Information Technology or a related area (Degree Level or equivalent) or experience in an IT field. In-depth knowledge of Power Platform components, including Power Apps, Power Automate, Power BI, Dynamics 365 Scripting or programming knowledge (e.g. C#, ASP.Net, Ruby, Java, Python, Power Fx, JavaScript, HTML, CSS) Desirable Technical Skills and Qualifications: ITIL 4.0 Foundation Certificate PL900 Power Platform Fundamentals Mastering Dynamics 365 (D365) Customer Engagement (CE)PL400 Microsoft Power Platform Developer Power Pages and Microsoft Co-pilot Studio. Essential Experience: Significant experience of building, deploying and manging Power App solutions using Continuous Integration/Deployment methods. Significant experience, of implementing and managing Power Platform components and infrastructure solutions. Significant experience in automation and administration tasks within the Power Platform environment. Effective communication skills, including the ability to interact and build working relationships with stakeholders. Ability to manage technical risk and lead implementing appropriate mitigations. Evidence of planning and managing significant technical change. Technical leadership demonstrated through coaching or mentoring Desirable Experience: Stakeholder management and requirement gathering skills for solution designs. Please note that desirable criteria will not be assessed throughout the recruitment campaign. For further information please see the attached job description.
Location Bristol Regional Centre - 3 Glass Wharf Edinburgh Regional Centre - Queen Elizabeth House Leeds Regional Centre - Wellington Place Manchester Regional Centre - Three New Bailey Telford - Plaza 1 and 2 Worthing - Teville Gate House About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel (opens in a new window to watch the full series and come and discover your potential. HMRC is transforming the UK's tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission. We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work, allowing HMRC to focus its resources where they can deliver the greatest impact. CDIO Borders and Trade supports the HMRC Borders and Trade group delivering IT projects that enable HMRC's wider customs strategy and policies. We design, manage and maintain the IT services that support customs and international trade activities. Our team is made up of specialists in delivery, business analysis, engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs. Job description As Head of IT Service Management, you will be responsible for setting the strategic direction, operational leadership and continuous improvement of a portfolio of business-critical testing, assurance, analytics and stakeholder services that support the delivery of major digital services. You will lead the delivery of External Test Services, providing oversight of testing environments, assurance activities, analytics and insight capabilities, governance, communications and stakeholder engagement functions. The role is accountable for ensuring service performance, operational resilience, release readiness, risk management and the effective delivery of services that support internal and external users. You will lead and develop a multidisciplinary team, providing leadership, people management and strategic direction across multiple service areas. Working closely with senior stakeholders, suppliers and technical teams, you will ensure services remain stable, secure and responsive to evolving business needs while driving continuous improvement and operational excellence. The role requires strong technical and operational understanding, including experience of API-based services, service monitoring and analytics platforms, performance reporting, incident management, service assurance and risk-based decision making. You will use data and insights to inform service improvements, support strategic planning and ensure services continue to meet organisational objectives. As a senior leader, you will be responsible for balancing operational priorities, managing service risks, overseeing resource allocation and ensuring the successful delivery of complex work across multiple business-critical services. Person specification We are seeking an experienced operational leader with a strong blend of service management, technical understanding, people leadership, and stakeholder engagement skills. The successful candidate will have a proven track record of leading business-critical digital services within a complex environment, balancing strategic leadership with day-to-day operational delivery. You will be capable of leading multidisciplinary teams, driving service performance, managing operational risk, and ensuring the effective delivery of high-quality services. You will be comfortable working with technical specialists, interpreting service data and insights, and making informed decisions that support service stability and continuous improvement. The ideal candidate will possess excellent communication and influencing skills, with the ability to build strong relationships across technical teams, suppliers, business stakeholders, and external partners. Above all, you will be a resilient and proactive leader, able to manage competing priorities while developing people, improving services, and delivering positive outcomes for customers and the organisation. Key Accountabilities Lead and manage the delivery of External Test Services, ensuring services are stable, resilient, and aligned to business and customer needs. Provide leadership and line management for a multidisciplinary team, driving performance, capability development, and employee engagement. Maintain operational oversight of testing, assurance, analytics, reporting, governance, communications, and guidance services. Ensure effective service performance management through the use of data, monitoring, reporting, and operational insight to support informed decision-making. Manage operational risks, incidents, escalations, and service issues, ensuring appropriate mitigation and resolution activities are in place. Build and maintain strong relationships with internal and external stakeholders, suppliers, and delivery partners to support service delivery and organisational objectives. Oversee service assurance, release readiness, and governance activities to ensure services remain reliable, compliant, and fit for purpose. Drive continuous improvement initiatives to enhance service quality, efficiency, resilience, and customer experience. Provide strategic and operational advice to senior leaders, using service data, performance metrics, and operational insight to support decision-making. Ensure effective resource planning and prioritisation across the service portfolio, balancing operational demands, business priorities, and future service requirements. Promote a culture of continuous learning, collaboration, innovation, and accountability across the team. Act as the senior operational lead for the service area, representing the function at governance forums, stakeholder engagements, and leadership discussions. Essential Criteria Significant experience managing technical testing, assurance or pre-production services that support the delivery of complex digital platforms. Strong technical understanding of APIs, service integrations and operational service management. Experience using monitoring and analytics tools (e.g. Kibana/Elastic, Power BI) to drive service performance, incident management and data-led decision making. Demonstrable leadership and people management experience, including developing teams and delivering through others. Strong stakeholder management skills, with the ability to influence and collaborate across technical teams, suppliers, business stakeholders and external partners. Proven track record of managing operational risk, service assurance and continuous improvement to deliver resilient, high-performing services. Desirable Criteria Experience delivering operational efficiencies through automation, analytics, or process improvement. Relevant professional qualifications (e.g. ITIL, Agile, Service Management, Project Management, or Leadership qualifications).
Sep 02, 2026
Full time
Location Bristol Regional Centre - 3 Glass Wharf Edinburgh Regional Centre - Queen Elizabeth House Leeds Regional Centre - Wellington Place Manchester Regional Centre - Three New Bailey Telford - Plaza 1 and 2 Worthing - Teville Gate House About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel (opens in a new window to watch the full series and come and discover your potential. HMRC is transforming the UK's tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission. We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work, allowing HMRC to focus its resources where they can deliver the greatest impact. CDIO Borders and Trade supports the HMRC Borders and Trade group delivering IT projects that enable HMRC's wider customs strategy and policies. We design, manage and maintain the IT services that support customs and international trade activities. Our team is made up of specialists in delivery, business analysis, engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs. Job description As Head of IT Service Management, you will be responsible for setting the strategic direction, operational leadership and continuous improvement of a portfolio of business-critical testing, assurance, analytics and stakeholder services that support the delivery of major digital services. You will lead the delivery of External Test Services, providing oversight of testing environments, assurance activities, analytics and insight capabilities, governance, communications and stakeholder engagement functions. The role is accountable for ensuring service performance, operational resilience, release readiness, risk management and the effective delivery of services that support internal and external users. You will lead and develop a multidisciplinary team, providing leadership, people management and strategic direction across multiple service areas. Working closely with senior stakeholders, suppliers and technical teams, you will ensure services remain stable, secure and responsive to evolving business needs while driving continuous improvement and operational excellence. The role requires strong technical and operational understanding, including experience of API-based services, service monitoring and analytics platforms, performance reporting, incident management, service assurance and risk-based decision making. You will use data and insights to inform service improvements, support strategic planning and ensure services continue to meet organisational objectives. As a senior leader, you will be responsible for balancing operational priorities, managing service risks, overseeing resource allocation and ensuring the successful delivery of complex work across multiple business-critical services. Person specification We are seeking an experienced operational leader with a strong blend of service management, technical understanding, people leadership, and stakeholder engagement skills. The successful candidate will have a proven track record of leading business-critical digital services within a complex environment, balancing strategic leadership with day-to-day operational delivery. You will be capable of leading multidisciplinary teams, driving service performance, managing operational risk, and ensuring the effective delivery of high-quality services. You will be comfortable working with technical specialists, interpreting service data and insights, and making informed decisions that support service stability and continuous improvement. The ideal candidate will possess excellent communication and influencing skills, with the ability to build strong relationships across technical teams, suppliers, business stakeholders, and external partners. Above all, you will be a resilient and proactive leader, able to manage competing priorities while developing people, improving services, and delivering positive outcomes for customers and the organisation. Key Accountabilities Lead and manage the delivery of External Test Services, ensuring services are stable, resilient, and aligned to business and customer needs. Provide leadership and line management for a multidisciplinary team, driving performance, capability development, and employee engagement. Maintain operational oversight of testing, assurance, analytics, reporting, governance, communications, and guidance services. Ensure effective service performance management through the use of data, monitoring, reporting, and operational insight to support informed decision-making. Manage operational risks, incidents, escalations, and service issues, ensuring appropriate mitigation and resolution activities are in place. Build and maintain strong relationships with internal and external stakeholders, suppliers, and delivery partners to support service delivery and organisational objectives. Oversee service assurance, release readiness, and governance activities to ensure services remain reliable, compliant, and fit for purpose. Drive continuous improvement initiatives to enhance service quality, efficiency, resilience, and customer experience. Provide strategic and operational advice to senior leaders, using service data, performance metrics, and operational insight to support decision-making. Ensure effective resource planning and prioritisation across the service portfolio, balancing operational demands, business priorities, and future service requirements. Promote a culture of continuous learning, collaboration, innovation, and accountability across the team. Act as the senior operational lead for the service area, representing the function at governance forums, stakeholder engagements, and leadership discussions. Essential Criteria Significant experience managing technical testing, assurance or pre-production services that support the delivery of complex digital platforms. Strong technical understanding of APIs, service integrations and operational service management. Experience using monitoring and analytics tools (e.g. Kibana/Elastic, Power BI) to drive service performance, incident management and data-led decision making. Demonstrable leadership and people management experience, including developing teams and delivering through others. Strong stakeholder management skills, with the ability to influence and collaborate across technical teams, suppliers, business stakeholders and external partners. Proven track record of managing operational risk, service assurance and continuous improvement to deliver resilient, high-performing services. Desirable Criteria Experience delivering operational efficiencies through automation, analytics, or process improvement. Relevant professional qualifications (e.g. ITIL, Agile, Service Management, Project Management, or Leadership qualifications).
Location East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber The Role Please note this role requires you to pass Security Check clearance. Please click on the link for details. Applicants must normally have been resident in the UK for at least the past five years to be eligible for SC clearance. We're recruiting for Senior Business Analysts here at Justice Digital, Data and Science to be part of our warm and collaborative Probation Digital, Prisons Digital, Digital Infrastructure and Security Operations and the Legal Aid Agency Digital. This role aligns against Senior Business Analyst from the Government Digital and Data Framework At JDDS, we're looking for exceptional Senior Business Analysts to help solve some of the most complex and meaningful challenges in government. Our Business Analysts work at the heart of multidisciplinary teams, bringing together user needs, business priorities, operational realities, policy objectives and technology opportunities to create services that improve outcomes for millions of people across the justice system. You might be leading discovery work on a critical service transformation, shaping strategic investment decisions, helping teams navigate ambiguity, or coaching others to grow their business analysis capability. Every day is different, but the common thread is helping key stakeholders understand problems, identify opportunities, make evidence-based decisions and deliver meaningful change. This reflects the role's emphasis on leading complex projects, understanding strategic contexts and developing others. We're looking for experienced Senior Business Analysts who can demonstrate proficiency across most skills described within the Government Digital and Data capability framework and can operate confidently across complex business, service and delivery environments. You will have experience of developing best practice, mentoring others to develop knowledge, confidence and skills, as well as actively contributing to community of practice activities. You'll receive a range of excellent benefits when you join our department, including: A generous employer pension contribution of 28.97% through the Civil Service Pension Scheme. 25 days of annual leave, (increasing to 30 days once you have reached 5 years of service),plus 8 bank holidays and a privilege day for the King's birthday. Flexible working arrangements including hybrid working, working part time or compressed hours. Designed to support a positive work-life balance. Employees are allocated 10% of their working time for personal and professional development. A £1k per person learning budget is in place to support all our people, with access to best-in-class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms. Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too! You can find more details of the Benefits we offer here . To help picture your life at MoJ Justice Digital, Data and Science please take a look at our blog. Key Responsibilities: Determine and agree the business analysis approach within multidisciplinary teams, adapting it to the team's delivery methodology. Define and agree the scope of analysis activity, negotiate delivery priorities with colleagues and stakeholders, and communicate the value of iterative delivery and realising benefits early. Lead the approach to understanding complex problems and opportunities, their context and root causes. Set goals for analysis work that align with organisational strategy, lead the development and evaluation of multiple options, and advocate for evidence-based recommendations to gain stakeholder support. Champion the value of business analysis across services, the wider business area and the Business Analysis community, promoting consistent practice and shared learning. Own and build trusted relationships with stakeholders at all levels, influencing decisions, resolving issues and developing shared understanding. Work across organisational boundaries to align analysis and delivery activity with wider strategic objectives. Lead the elicitation, analysis, validation and prioritisation of complex business and user needs, negotiating and resolving conflicts. Define and assure appropriate artefacts, including problem statements, epics, features, user stories, acceptance criteria and non-functional requirements-and ensure needs remain traceable to strategic objectives and intended outcomes. Guide the selection and consistent use of appropriate business modelling techniques. Lead the creation of models and artefacts representing complex services, problem spaces, business domains, processes, information, system interactions and end-to-end journeys, using modelling outcomes to support strategic decision-making. Lead the analysis and evaluation of business processes to define business performance problems and opportunities, including required activities to design, implement, test and assess process improvements. Lead analysis of functionality that services and systems currently deliver or need to deliver. Create, and support others to create, system and data models and documentation; assess the effects of proposed changes; and work with multidisciplinary teams to identify gaps in functionality and user experience. Advise on the analysis, prioritisation and validation of user experience needs. Recommend appropriate techniques and communicate how user experience needs affect the design of systems and services. Recommend the value of testing and advise teams on relevant tools and techniques to ensure test validity. Advise on business scenarios and acceptance criteria, review prototypes, test plans and test outcome reporting to provide assurance that changes meet agreed business and user needs. Contribute to the definition of success measures and support the monitoring of outcomes, performance and benefits throughout the service lifecycle. Assess how proposed services and changes fit within the existing business and operational context, identifying the business changes and transition activities needed to support successful implementation. Mentor other Business Analysts, contribute to the development of business analysis best practice and manage community-of-practice activities within the business area. Undertake functional or line-management responsibilities and contribute to recruitment, performance assessment and professional development. If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply! Person Specification Essential Technical Criteria Adapting to Delivery methodologies: You can determine the business analysis approach within your team's delivery methodology, define and agree the scope of analysis activity, negotiate delivery priorities and communicate the value of iterative delivery and realising benefits early. Context, problem and option analysis: You can lead the approach to understanding complex problems, their context and root causes. You can set goals aligned with organisational strategy, lead the development and evaluation of multiple options, and advocate for evidence-based recommendations to gain stakeholder support. Business modelling: You can guide the selection and consistent use of appropriate business modelling techniques, create models representing complex or large-scale situations and use modelling outcomes to support strategic decision-making. Business process improvement: You can lead process analysis and evaluation to identify business performance problems and opportunities, and support the design, testing, implementation and assessment of process improvements. Defining and managing business needs, user needs and requirements: You can lead the elicitation, analysis, validation and prioritisation of complex business and user needs, negotiate and resolve conflicts, assure appropriate requirements artefacts and ensure needs remain traceable to strategic objectives and intended outcomes. Digital and data systems analysis: You can lead the analysis of existing and required system functionality, create and support others to create system and data models, assess the effects of proposed changes and identify gaps in functionality and user experience. Stakeholder relationship management: You can build long-term strategic relationships, influence stakeholders, resolve issues and work with multidisciplinary teams to develop shared understanding and effective stakeholder communication. Experience Criteria Previous experience as a Business Analyst: Experience delivering large-scale digital or technology-enabled change within complex organisations, navigating multiple policies, processes and stakeholder requirements to achieve successful outcomes. Identifying capability and development needs in yourself and others: . click apply for full job details
Sep 02, 2026
Full time
Location East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber The Role Please note this role requires you to pass Security Check clearance. Please click on the link for details. Applicants must normally have been resident in the UK for at least the past five years to be eligible for SC clearance. We're recruiting for Senior Business Analysts here at Justice Digital, Data and Science to be part of our warm and collaborative Probation Digital, Prisons Digital, Digital Infrastructure and Security Operations and the Legal Aid Agency Digital. This role aligns against Senior Business Analyst from the Government Digital and Data Framework At JDDS, we're looking for exceptional Senior Business Analysts to help solve some of the most complex and meaningful challenges in government. Our Business Analysts work at the heart of multidisciplinary teams, bringing together user needs, business priorities, operational realities, policy objectives and technology opportunities to create services that improve outcomes for millions of people across the justice system. You might be leading discovery work on a critical service transformation, shaping strategic investment decisions, helping teams navigate ambiguity, or coaching others to grow their business analysis capability. Every day is different, but the common thread is helping key stakeholders understand problems, identify opportunities, make evidence-based decisions and deliver meaningful change. This reflects the role's emphasis on leading complex projects, understanding strategic contexts and developing others. We're looking for experienced Senior Business Analysts who can demonstrate proficiency across most skills described within the Government Digital and Data capability framework and can operate confidently across complex business, service and delivery environments. You will have experience of developing best practice, mentoring others to develop knowledge, confidence and skills, as well as actively contributing to community of practice activities. You'll receive a range of excellent benefits when you join our department, including: A generous employer pension contribution of 28.97% through the Civil Service Pension Scheme. 25 days of annual leave, (increasing to 30 days once you have reached 5 years of service),plus 8 bank holidays and a privilege day for the King's birthday. Flexible working arrangements including hybrid working, working part time or compressed hours. Designed to support a positive work-life balance. Employees are allocated 10% of their working time for personal and professional development. A £1k per person learning budget is in place to support all our people, with access to best-in-class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms. Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too! You can find more details of the Benefits we offer here . To help picture your life at MoJ Justice Digital, Data and Science please take a look at our blog. Key Responsibilities: Determine and agree the business analysis approach within multidisciplinary teams, adapting it to the team's delivery methodology. Define and agree the scope of analysis activity, negotiate delivery priorities with colleagues and stakeholders, and communicate the value of iterative delivery and realising benefits early. Lead the approach to understanding complex problems and opportunities, their context and root causes. Set goals for analysis work that align with organisational strategy, lead the development and evaluation of multiple options, and advocate for evidence-based recommendations to gain stakeholder support. Champion the value of business analysis across services, the wider business area and the Business Analysis community, promoting consistent practice and shared learning. Own and build trusted relationships with stakeholders at all levels, influencing decisions, resolving issues and developing shared understanding. Work across organisational boundaries to align analysis and delivery activity with wider strategic objectives. Lead the elicitation, analysis, validation and prioritisation of complex business and user needs, negotiating and resolving conflicts. Define and assure appropriate artefacts, including problem statements, epics, features, user stories, acceptance criteria and non-functional requirements-and ensure needs remain traceable to strategic objectives and intended outcomes. Guide the selection and consistent use of appropriate business modelling techniques. Lead the creation of models and artefacts representing complex services, problem spaces, business domains, processes, information, system interactions and end-to-end journeys, using modelling outcomes to support strategic decision-making. Lead the analysis and evaluation of business processes to define business performance problems and opportunities, including required activities to design, implement, test and assess process improvements. Lead analysis of functionality that services and systems currently deliver or need to deliver. Create, and support others to create, system and data models and documentation; assess the effects of proposed changes; and work with multidisciplinary teams to identify gaps in functionality and user experience. Advise on the analysis, prioritisation and validation of user experience needs. Recommend appropriate techniques and communicate how user experience needs affect the design of systems and services. Recommend the value of testing and advise teams on relevant tools and techniques to ensure test validity. Advise on business scenarios and acceptance criteria, review prototypes, test plans and test outcome reporting to provide assurance that changes meet agreed business and user needs. Contribute to the definition of success measures and support the monitoring of outcomes, performance and benefits throughout the service lifecycle. Assess how proposed services and changes fit within the existing business and operational context, identifying the business changes and transition activities needed to support successful implementation. Mentor other Business Analysts, contribute to the development of business analysis best practice and manage community-of-practice activities within the business area. Undertake functional or line-management responsibilities and contribute to recruitment, performance assessment and professional development. If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply! Person Specification Essential Technical Criteria Adapting to Delivery methodologies: You can determine the business analysis approach within your team's delivery methodology, define and agree the scope of analysis activity, negotiate delivery priorities and communicate the value of iterative delivery and realising benefits early. Context, problem and option analysis: You can lead the approach to understanding complex problems, their context and root causes. You can set goals aligned with organisational strategy, lead the development and evaluation of multiple options, and advocate for evidence-based recommendations to gain stakeholder support. Business modelling: You can guide the selection and consistent use of appropriate business modelling techniques, create models representing complex or large-scale situations and use modelling outcomes to support strategic decision-making. Business process improvement: You can lead process analysis and evaluation to identify business performance problems and opportunities, and support the design, testing, implementation and assessment of process improvements. Defining and managing business needs, user needs and requirements: You can lead the elicitation, analysis, validation and prioritisation of complex business and user needs, negotiate and resolve conflicts, assure appropriate requirements artefacts and ensure needs remain traceable to strategic objectives and intended outcomes. Digital and data systems analysis: You can lead the analysis of existing and required system functionality, create and support others to create system and data models, assess the effects of proposed changes and identify gaps in functionality and user experience. Stakeholder relationship management: You can build long-term strategic relationships, influence stakeholders, resolve issues and work with multidisciplinary teams to develop shared understanding and effective stakeholder communication. Experience Criteria Previous experience as a Business Analyst: Experience delivering large-scale digital or technology-enabled change within complex organisations, navigating multiple policies, processes and stakeholder requirements to achieve successful outcomes. Identifying capability and development needs in yourself and others: . click apply for full job details
Location Salford, Sheffield, Glasgow. About the job Job summary A Technical Architect is responsible for shaping, documenting and assuring technical architectures that support the delivery of digital products, platforms and services. They analyse business and technical requirements, contribute to solution designs and help ensure services are secure, scalable, supportable and aligned with The Home Office objectives. As a Technical Architect, you will undertake structured analysis of business and technical challenges, translating requirements into clear solution designs and architecture artefacts. You will identify risks, constraints and opportunities for reuse, communicate effectively with technical and non-technical stakeholders, and work collaboratively across multidisciplinary teams to support the delivery of secure and resilient services. Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office . Applicants can raise any queries to the email address at the bottom of the advert. Watch this short video to hear from members of Home Office Digital talking about the projects they work on and their experience of working here: Working for Home Office Digital. Recruitment Event We are hosting online recruitment events on 08/09/2026 and 10/09/2026 from 13:00 to 13:45, where you can find out more about our roles, working for Home Office Digital and how to apply. Register your interest here: Home Office Digital: How to write a strong application Tickets, Tuesday, September 8 • 1 PM - 1:45 PM GMT+1 , Eventbrite Understanding Home Office Digital interviews Tickets, Thursday, September 10 • 1 PM - 1:45 PM GMT+1 , Eventbrite Job description You will transform business requirements into secure, scalable, and future-proof technical architectures in this role. You'll work in agile, collaborative environments to design and deliver services that meet user needs and strategic goals. You will guide stakeholders through technical decisions, ensuring alignment with governance and assurance processes, and championing continuous improvement and innovation. Person specification Main Responsibilities Analyse existing services, platforms and technical solutions to identify improvement opportunities, manage technical risks and support the delivery of secure and sustainable outcomes. Contribute to solution architecture by producing architecture artefacts, evaluating technical options and documenting design decisions, risks and dependencies. Support integration of new systems, platforms and cloud services into existing environments, producing architecture diagrams, technical assessments and design documentation to support delivery. Take ownership of architecture activities for designated products, services or technical workstreams, supporting their design, delivery and continual improvement. Collaborate across teams and suppliers to identify reusable components, reduce technical debt, and drive consistent architectural practices. Review delivered solutions to assess whether architectural objectives have been achieved and identify opportunities for improvement and reuse. Adhere to governance requirements and assurance frameworks, ensuring solutions meet relevant policies, standards, and compliance requirements. Working Pattern Due to the business requirements of this role, it is only available on a full-time basis. However, compressed hours are available. Essential Skills Contributing to the design and assurance of secure, resilient and supportable digital services. Producing architecture artefacts and technical designs that support the delivery of secure, resilient and supportable services. Producing and maintaining architecture artefacts, including architecture diagrams, technical assessments and design documentation. Driving innovation and continuous improvement in solution design. Working effectively across multidisciplinary teams, suppliers and stakeholders to develop practical technology solutions. Working within agile delivery environments and understanding how architecture supports delivery, operations and continual improvement. Contributing to technical roadmaps, architecture standards and reusable design patterns. Understanding security, resilience, data, accessibility and operational requirements when designing technical solutions.
Sep 02, 2026
Full time
Location Salford, Sheffield, Glasgow. About the job Job summary A Technical Architect is responsible for shaping, documenting and assuring technical architectures that support the delivery of digital products, platforms and services. They analyse business and technical requirements, contribute to solution designs and help ensure services are secure, scalable, supportable and aligned with The Home Office objectives. As a Technical Architect, you will undertake structured analysis of business and technical challenges, translating requirements into clear solution designs and architecture artefacts. You will identify risks, constraints and opportunities for reuse, communicate effectively with technical and non-technical stakeholders, and work collaboratively across multidisciplinary teams to support the delivery of secure and resilient services. Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office . Applicants can raise any queries to the email address at the bottom of the advert. Watch this short video to hear from members of Home Office Digital talking about the projects they work on and their experience of working here: Working for Home Office Digital. Recruitment Event We are hosting online recruitment events on 08/09/2026 and 10/09/2026 from 13:00 to 13:45, where you can find out more about our roles, working for Home Office Digital and how to apply. Register your interest here: Home Office Digital: How to write a strong application Tickets, Tuesday, September 8 • 1 PM - 1:45 PM GMT+1 , Eventbrite Understanding Home Office Digital interviews Tickets, Thursday, September 10 • 1 PM - 1:45 PM GMT+1 , Eventbrite Job description You will transform business requirements into secure, scalable, and future-proof technical architectures in this role. You'll work in agile, collaborative environments to design and deliver services that meet user needs and strategic goals. You will guide stakeholders through technical decisions, ensuring alignment with governance and assurance processes, and championing continuous improvement and innovation. Person specification Main Responsibilities Analyse existing services, platforms and technical solutions to identify improvement opportunities, manage technical risks and support the delivery of secure and sustainable outcomes. Contribute to solution architecture by producing architecture artefacts, evaluating technical options and documenting design decisions, risks and dependencies. Support integration of new systems, platforms and cloud services into existing environments, producing architecture diagrams, technical assessments and design documentation to support delivery. Take ownership of architecture activities for designated products, services or technical workstreams, supporting their design, delivery and continual improvement. Collaborate across teams and suppliers to identify reusable components, reduce technical debt, and drive consistent architectural practices. Review delivered solutions to assess whether architectural objectives have been achieved and identify opportunities for improvement and reuse. Adhere to governance requirements and assurance frameworks, ensuring solutions meet relevant policies, standards, and compliance requirements. Working Pattern Due to the business requirements of this role, it is only available on a full-time basis. However, compressed hours are available. Essential Skills Contributing to the design and assurance of secure, resilient and supportable digital services. Producing architecture artefacts and technical designs that support the delivery of secure, resilient and supportable services. Producing and maintaining architecture artefacts, including architecture diagrams, technical assessments and design documentation. Driving innovation and continuous improvement in solution design. Working effectively across multidisciplinary teams, suppliers and stakeholders to develop practical technology solutions. Working within agile delivery environments and understanding how architecture supports delivery, operations and continual improvement. Contributing to technical roadmaps, architecture standards and reusable design patterns. Understanding security, resilience, data, accessibility and operational requirements when designing technical solutions.
Location MOD Corsham, Westwells Road, Corsham, Wiltshire SN13 9NR About the job Job summary The MOD's digital teams ensure we remain among the most technologically advanced Armed Forces in the world. We develop and lead in cutting-edge data science, automation, and cyber security solutions to protect the UK and its interests, at home and abroad. Our mission also goes beyond the battlefield by leading humanitarian efforts and driving innovation that impacts lives across the globe. Watch to find out more about what we do. Passionate about using your skills to make a critical difference? Your next career move could be here! This position is advertised at 37 hours per week Job description In this role, as Senior Enterprise Architect, we're offering a great opportunity to develop within Enterprise architecture, using your previous experience in the architecture space. We'll support your learning and development and build on your existing knowledge and skills. You'll work with civil servants and contractors across various levels, providing a key leadership role, translating business strategy into actionable change and technical delivery. You'll support Lead Architects in shaping, aligning and driving the organisation's strategic direction, ensuring it is effectively developed, agreed upon and implemented. You'll help develop target architectures and templates for some of MOD's most complex use cases and you'll work with partners from across government departments and other nations, to develop end-to-end solutions to meet changing capability needs. Responsibilities Develop and maintain Enterprise level models, including as-is and target models. Network and communicate with stakeholders across domains, enterprises and government departments to develop the models. Identify influences or risks and provide mitigations to minimise impact. Use emerging technologies and approaches, horizon scanning to develop target architectures. Identify opportunities for improvement. Play an active part in the team and understand how to deliver the team's objectives, to meet organisational goals. Person specification Please ensure that your application demonstrates the essential criteria below: We would expect you to be able to demonstrate knowledge of architecture principles and modelling, including the ability to document current state, and design future state, architectures. You'll be able to communicate with stakeholders, project solution architects and wider architectural teams, to ensure consistency with the overarching strategy and demonstrate familiarity with architectural frameworks, languages and methodologies. You'll also need knowledge of cloud computing concepts and cloud migration strategies and of implementing and managing Identity and Access Management (IAM) and Public Key Infrastructure (PKI), within an interconnected system landscape. You'll also need: Ability to collaborate with stakeholders, providing direction and challenging when required. Excellent problem-solving skills and the ability to align technical solutions with business objectives. Great communication skills, able to identify problems and clearly communicate to both technical and non-technical teams. If not held already, opportunity may be provided to gain the following when in post: TOGAF certification BCS Enterprise and Solution Architecture Certification Open Agile Architecture Practitioner Certification Archimate Training ITIL certification Additional information This post may be eligible for a Digital Skills Allowance of up to £11,400 per annum. Eligibility for this allowance will be assessed at interview against the 4 core technical skills only and reviewed annually in line with departmental policy. This job role may be suitable for hybrid working, which is an informal, non-contractual and voluntary arrangement, blending a balance of attendance in the workplace (your permanent duty station, which is based on business assessment of where the work is best done) and working from home as a personal choice (if the role is suitable for this). If you are successful, any opportunities for hybrid working will be discussed with you prior to you taking up your post. Whilst embracing hybrid working, there is an expectation you will attend the office a minimum of 3 days a week. Dependent on the business need, there may be a requirement to travel to meetings within the UK (or potentially occasional overseas visits). If not already held, successful candidates will be required to undergo DV clearance. We will also undertake additional security checks as part of the recruitment process. Please note, this position is open to sole UK nationals only.
Sep 02, 2026
Full time
Location MOD Corsham, Westwells Road, Corsham, Wiltshire SN13 9NR About the job Job summary The MOD's digital teams ensure we remain among the most technologically advanced Armed Forces in the world. We develop and lead in cutting-edge data science, automation, and cyber security solutions to protect the UK and its interests, at home and abroad. Our mission also goes beyond the battlefield by leading humanitarian efforts and driving innovation that impacts lives across the globe. Watch to find out more about what we do. Passionate about using your skills to make a critical difference? Your next career move could be here! This position is advertised at 37 hours per week Job description In this role, as Senior Enterprise Architect, we're offering a great opportunity to develop within Enterprise architecture, using your previous experience in the architecture space. We'll support your learning and development and build on your existing knowledge and skills. You'll work with civil servants and contractors across various levels, providing a key leadership role, translating business strategy into actionable change and technical delivery. You'll support Lead Architects in shaping, aligning and driving the organisation's strategic direction, ensuring it is effectively developed, agreed upon and implemented. You'll help develop target architectures and templates for some of MOD's most complex use cases and you'll work with partners from across government departments and other nations, to develop end-to-end solutions to meet changing capability needs. Responsibilities Develop and maintain Enterprise level models, including as-is and target models. Network and communicate with stakeholders across domains, enterprises and government departments to develop the models. Identify influences or risks and provide mitigations to minimise impact. Use emerging technologies and approaches, horizon scanning to develop target architectures. Identify opportunities for improvement. Play an active part in the team and understand how to deliver the team's objectives, to meet organisational goals. Person specification Please ensure that your application demonstrates the essential criteria below: We would expect you to be able to demonstrate knowledge of architecture principles and modelling, including the ability to document current state, and design future state, architectures. You'll be able to communicate with stakeholders, project solution architects and wider architectural teams, to ensure consistency with the overarching strategy and demonstrate familiarity with architectural frameworks, languages and methodologies. You'll also need knowledge of cloud computing concepts and cloud migration strategies and of implementing and managing Identity and Access Management (IAM) and Public Key Infrastructure (PKI), within an interconnected system landscape. You'll also need: Ability to collaborate with stakeholders, providing direction and challenging when required. Excellent problem-solving skills and the ability to align technical solutions with business objectives. Great communication skills, able to identify problems and clearly communicate to both technical and non-technical teams. If not held already, opportunity may be provided to gain the following when in post: TOGAF certification BCS Enterprise and Solution Architecture Certification Open Agile Architecture Practitioner Certification Archimate Training ITIL certification Additional information This post may be eligible for a Digital Skills Allowance of up to £11,400 per annum. Eligibility for this allowance will be assessed at interview against the 4 core technical skills only and reviewed annually in line with departmental policy. This job role may be suitable for hybrid working, which is an informal, non-contractual and voluntary arrangement, blending a balance of attendance in the workplace (your permanent duty station, which is based on business assessment of where the work is best done) and working from home as a personal choice (if the role is suitable for this). If you are successful, any opportunities for hybrid working will be discussed with you prior to you taking up your post. Whilst embracing hybrid working, there is an expectation you will attend the office a minimum of 3 days a week. Dependent on the business need, there may be a requirement to travel to meetings within the UK (or potentially occasional overseas visits). If not already held, successful candidates will be required to undergo DV clearance. We will also undertake additional security checks as part of the recruitment process. Please note, this position is open to sole UK nationals only.
Location Birmingham, Bristol, Cardiff, Edinburgh, Glasgow, Leeds, Manchester, Telford About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. As a Senior Infrastructure Engineer (Database Specialist), you will work in an Agile, fast-paced environment helping to design, deliver and support database products and solutions. Already a skilled Practitioner and role model, you will ensure best practices are adhered to and guide teams on how to deliver and support quality database products. In addition, you will be responsible for the design, implementation, configuration, maintenance of critical database platforms in the cloud and on-premise, to ensure the availability and consistent performance of our products and services within agreed service levels. Job description The ideal candidate will have a proven track record as a Database Infrastructure Engineer or Database Administrator, and you will have experience of: Providing effective database management and support gained in very large, highly available, enterprise-class environments. Technical experience should include, but not limited to, database provisioning, security, backups and restores and on-premise to cloud migrations, with an emphasis on Oracle technology. Person specification Proactively contribute to the Database Engineering Community of Practice by providing technical leadership and mentorship to less experienced team members. Manage databases through multiple product lifecycle environments, from development to mission-critical production systems on-premise and Cloud IaaS and PaaS environments. Configure and maintain database servers, including monitoring of system health and performance, to ensure optimum levels of performance, availability, security, and automation. Support architects and developers to ensure design, development and implementation support efforts meet integration and performance expectations. Independently analyse, tackle, and correct issues in real time, providing problem resolution end-to-end. Refine and automate regular processes, track issues, and document changes. Assist developers with complex query tuning, schema refinement and cloud migration approaches. Essential Criteria Expertise in Oracle Database (19c and above), including Grid Infrastructure, Recovery Manager, Data Guard Expertise in database management, performance tuning and SQL optimisation Expertise in provisioning databases on Linux platforms Practitioner level knowledge of Cloud infrastructure technologies such as AWS and Microsoft Azure, IaaS- and PaaS-based database solutions Practitioner level skills in Linux OS and scripting Working knowledge of DevOps practices, continuous delivery tooling (for example, Terraform, Ansible, Git) and database automation using the aforementioned tools Desirable Criteria • Practitioner level knowledge of one of the following database technologies: SQL Server or PostgreSQL • Working knowledge of Agile deliveries, collaborative tooling and techniques, including Jira and Kanban • Working knowledge of ITIL4 processes • Understanding of government or public sector technology requirements
Sep 02, 2026
Full time
Location Birmingham, Bristol, Cardiff, Edinburgh, Glasgow, Leeds, Manchester, Telford About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. As a Senior Infrastructure Engineer (Database Specialist), you will work in an Agile, fast-paced environment helping to design, deliver and support database products and solutions. Already a skilled Practitioner and role model, you will ensure best practices are adhered to and guide teams on how to deliver and support quality database products. In addition, you will be responsible for the design, implementation, configuration, maintenance of critical database platforms in the cloud and on-premise, to ensure the availability and consistent performance of our products and services within agreed service levels. Job description The ideal candidate will have a proven track record as a Database Infrastructure Engineer or Database Administrator, and you will have experience of: Providing effective database management and support gained in very large, highly available, enterprise-class environments. Technical experience should include, but not limited to, database provisioning, security, backups and restores and on-premise to cloud migrations, with an emphasis on Oracle technology. Person specification Proactively contribute to the Database Engineering Community of Practice by providing technical leadership and mentorship to less experienced team members. Manage databases through multiple product lifecycle environments, from development to mission-critical production systems on-premise and Cloud IaaS and PaaS environments. Configure and maintain database servers, including monitoring of system health and performance, to ensure optimum levels of performance, availability, security, and automation. Support architects and developers to ensure design, development and implementation support efforts meet integration and performance expectations. Independently analyse, tackle, and correct issues in real time, providing problem resolution end-to-end. Refine and automate regular processes, track issues, and document changes. Assist developers with complex query tuning, schema refinement and cloud migration approaches. Essential Criteria Expertise in Oracle Database (19c and above), including Grid Infrastructure, Recovery Manager, Data Guard Expertise in database management, performance tuning and SQL optimisation Expertise in provisioning databases on Linux platforms Practitioner level knowledge of Cloud infrastructure technologies such as AWS and Microsoft Azure, IaaS- and PaaS-based database solutions Practitioner level skills in Linux OS and scripting Working knowledge of DevOps practices, continuous delivery tooling (for example, Terraform, Ansible, Git) and database automation using the aforementioned tools Desirable Criteria • Practitioner level knowledge of one of the following database technologies: SQL Server or PostgreSQL • Working knowledge of Agile deliveries, collaborative tooling and techniques, including Jira and Kanban • Working knowledge of ITIL4 processes • Understanding of government or public sector technology requirements
Location Fareham, Southampton About the job Job summary Can you provide technical leadership, working closely with a Managed Service Provider across complex server, hosting and cloud infrastructure services? Do you have experience managing infrastructure support, supplier performance and continual service improvement in a technical IT environment? Have you worked with Microsoft 365, Azure, Active Directory, Entra ID, Microsoft Server infrastructure and third-party vendors? If so, we'd love to hear from you! The Maritime and Coastguard Agency (MCA) is seeking a Senior Infrastructure Engineer to provide technical guidance, governance and assurance across the organisation's server, hosting and platform infrastructure. Internally, the role is named Lead IT Systems Engineer - Infrastructure. Working within the IT Support function, you will help ensure core IT services remain secure, resilient, stable and aligned to business needs. This is an opportunity to work closely with managed service providers, technical teams and internal users to support critical systems used across the MCA. You will oversee infrastructure operations, support incident and problem resolution, contribute to project delivery and drive continual improvement across on-premises and cloud-based environments. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King's birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at: Maritime and Coastguard Agency - Department for Transport Careers Job description As a Senior Infrastructure Engineer, you will provide technical oversight of MCA's server and hosting infrastructure, ensuring services delivered through the Managed Service Provider are maintained, monitored, patched and operated effectively. You will act as a senior escalation point for infrastructure support, contribute to project delivery and help ensure MCA systems remain secure, available and performing to expected standards. Your responsibilities will include, but aren't limited to: Providing technical leadership and oversight for MCA server, hosting, storage, backup and disaster recovery infrastructure. Working with the Managed Service Provider to assure infrastructure maintenance, monitoring, patching, capacity management and lifecycle planning. Acting as a senior escalation point for infrastructure incidents, problems and service requests, ensuring support is delivered within agreed targets. Leading, advising and coaching IT colleagues, supporting knowledge sharing and shift-left activity across support teams. Working with technical architects to translate infrastructure designs into effective operational services. Supporting project delivery by guiding technical engineering tasks and bringing new or updated infrastructure services into operation. Maintaining effective relationships with suppliers, partners and internal stakeholders to support service quality and continual improvement. Ensuring infrastructure access, security controls and operational practices comply with relevant policies, standards and regulations. For further information on the role, please read the role profile . Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process. Person specification Required experience: To be successful in this role you will need to have the following experience: Experience operating within a technical IT Support environment Line management experience overseeing performance management targets within an IT support environment Experience using and supporting diverse IT systems, including Microsoft 365 suite, Microsoft Azure, Active Directory & EntraID & Microsoft Server infrastructure, including networking elements. Experience working with third party vendors. Comfortable with project management techniques. Understanding of Information Technology Infrastructure Library (ITIL) Principles. The eligibility to obtain UK Security Clearance.
Sep 02, 2026
Full time
Location Fareham, Southampton About the job Job summary Can you provide technical leadership, working closely with a Managed Service Provider across complex server, hosting and cloud infrastructure services? Do you have experience managing infrastructure support, supplier performance and continual service improvement in a technical IT environment? Have you worked with Microsoft 365, Azure, Active Directory, Entra ID, Microsoft Server infrastructure and third-party vendors? If so, we'd love to hear from you! The Maritime and Coastguard Agency (MCA) is seeking a Senior Infrastructure Engineer to provide technical guidance, governance and assurance across the organisation's server, hosting and platform infrastructure. Internally, the role is named Lead IT Systems Engineer - Infrastructure. Working within the IT Support function, you will help ensure core IT services remain secure, resilient, stable and aligned to business needs. This is an opportunity to work closely with managed service providers, technical teams and internal users to support critical systems used across the MCA. You will oversee infrastructure operations, support incident and problem resolution, contribute to project delivery and drive continual improvement across on-premises and cloud-based environments. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King's birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at: Maritime and Coastguard Agency - Department for Transport Careers Job description As a Senior Infrastructure Engineer, you will provide technical oversight of MCA's server and hosting infrastructure, ensuring services delivered through the Managed Service Provider are maintained, monitored, patched and operated effectively. You will act as a senior escalation point for infrastructure support, contribute to project delivery and help ensure MCA systems remain secure, available and performing to expected standards. Your responsibilities will include, but aren't limited to: Providing technical leadership and oversight for MCA server, hosting, storage, backup and disaster recovery infrastructure. Working with the Managed Service Provider to assure infrastructure maintenance, monitoring, patching, capacity management and lifecycle planning. Acting as a senior escalation point for infrastructure incidents, problems and service requests, ensuring support is delivered within agreed targets. Leading, advising and coaching IT colleagues, supporting knowledge sharing and shift-left activity across support teams. Working with technical architects to translate infrastructure designs into effective operational services. Supporting project delivery by guiding technical engineering tasks and bringing new or updated infrastructure services into operation. Maintaining effective relationships with suppliers, partners and internal stakeholders to support service quality and continual improvement. Ensuring infrastructure access, security controls and operational practices comply with relevant policies, standards and regulations. For further information on the role, please read the role profile . Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process. Person specification Required experience: To be successful in this role you will need to have the following experience: Experience operating within a technical IT Support environment Line management experience overseeing performance management targets within an IT support environment Experience using and supporting diverse IT systems, including Microsoft 365 suite, Microsoft Azure, Active Directory & EntraID & Microsoft Server infrastructure, including networking elements. Experience working with third party vendors. Comfortable with project management techniques. Understanding of Information Technology Infrastructure Library (ITIL) Principles. The eligibility to obtain UK Security Clearance.
Location Birmingham, Bristol, Leicester, London, Warrington About the job Job summary Information about the Command Digital, Data & Technology (DDaT), supports NCA operational commands with how we exploit data and to ensure the NCA uses the best technology platforms with the right tools and applications to further enable the NCA to protecting the public from serious and organised crime. We are responsible for defining and delivering our data and technology strategy, policy and architecture, and building and sustaining resilient services which are critical to our mission success. The pace of change within the digital and tech world means we need to be agile and innovative in how we respond to threats while exploiting the opportunities this presents. Information about the Business Area Enterprise Services provides and manages the enterprise IT capabilities that support the NCA and its partners in delivering operational outcomes across the Serious and Organised Crime (SOC) system. Operating 24 hours a day, 7 days a week, all year round, the team ensures services are reliable, resilient, and available when they are needed most. Working in partnership with suppliers, Enterprise Services maintains a strong focus on delivering cost-effective, high-quality services that meet current organisational needs while supporting ongoing transformation. The team leads the introduction of new services into live operation, ensuring they are implemented smoothly and deliver tangible value across the estate. Enterprise Services plays a critical role in managing and driving the supply chain, enabling the NCA to remain agile and responsive, while building and sustaining a future-ready technology environment. Job description The Specialist Operational Services (SOS) team works within the wider DDaT Enterprise Services function and runs and maintains the NCA's most sensitive operationally focused front-line IT services. The team is comprised of IT professionals, law enforcement officers and staff with a technology-focused mindset who are committed to delivering real-world benefits for the UK. Together, we ensure that specialist services are fit for purpose, resilient, available 24/7 and have a direct impact on the NCA's mission of protecting the public from serious and organised crime (SOC). Through the support, maintenance and continuous improvement of specialist technology services, the SOS function helps enhance intelligence collection, surveillance and digital forensics capabilities that support the Agency's fight against serious and organised crime. The SOS function brings together Digital Forensics and Targeted Interception services, including capabilities that support international operations. Additional teams and specialist services are also being identified to move into this Engineering function, enabling the Agency to respond proactively to the changing nature of serious and organised crime threats. The Digital Forensics (DF) Engineering function is responsible for the deployment, configuration, support and maintenance of specialist digital forensics tools, infrastructure, networking and software used within the Investigations department and by overseas partners. The Targeted Interception (TI) Engineering function is responsible for the deployment, configuration, support and maintenance of specialist technical capabilities, including infrastructure, networking and software used within the Integrated Communications Intelligence (ICI) department, wider policing partners including the National Police Chiefs' Council (NPCC) and Metropolitan Police Service (MPS), and overseas partners. The team supports the delivery and operation of technical capabilities that enable intelligence collection and operational outcomes. We are currently looking to recruit Infrastructure Operations Engineers at one of our locations in Warrington, London, Birmingham, Leicester or Bristol (team dependent - see below), with the ability to travel between sites. A full, clean UK driving licence is essential. Please note that Targeted Interception (TI Domestic) Engineering posts are located only at our London and Warrington bases. Targeted Interception (TI International) Engineering posts can be located at any of the advertised locations; however, these roles will also require regular international travel. Our Digital Forensics (DF) Engineering roles can be located at any of the advertised locations. Please note that staff within our TI (Domestic) and DF Engineering functions form part of an on-call rota. Our TI (International) team does not currently operate an on-call rota; however, this may be subject to change. This role offers the opportunity to work with a wide range of specialist technologies in a highly operational environment, developing technical skills and expertise while contributing to the delivery, support and maintenance of capabilities that directly support the NCA's operational mission. Role Description The purpose of this role is to support the delivery and maintenance of critical Intelligence Collection and Digital Forensics capabilities, ensuring they continue to meet the NCA's evolving operational demands.The role is responsible for delivering 1st and 2nd line support, and supporting 3rd line activities, of technical systems to a professional (ITIL-aligned) standard, adapting to and meeting user requirements.The role is responsible for delivering 1st and 2nd line support, and supporting 3rd line activities, of technical systems to a professional (ITIL-aligned) standard, adapting to and meeting user requirements. This includes installing new hardware, the installation and configuration of a mixture of operating systems including Microsoft Server 2016-24 and various flavours of Linux, on physical and virtual hardware (primarily Hyper-V and VMware), as well as supporting the use of containerised technologies. The post holder will assist with maintaining and upgrading systems in line with business and technical requirements. An understanding of network protocols would be beneficial.Security is extremely important for all services maintained by SOS. Systems must therefore be managed and maintained in accordance with security and accreditation requirements. This includes contributing to the maintenance of system high-level and low-level designs, technical documentation and associated support materials. Working as part of a small team of highly motivated IT professionals, the post holder will contribute to the support, development and maintenance of specialist NCA capabilities and networks. Sharing knowledge and developing technical skills across the team will help ensure the continued delivery of critical operational services. This role aligns to the Infrastructure Operations Engineer within the Government Digital and Data career framework. Person specification Duties and Responsibilities BAU Support - Deliver 1st and 2nd line support, and assist with 3rd line support, for supported SOS systems to a professional standard, meeting user requirements and responding to system issues to ensure continued availability of services within defined service levels. Hardware Provisioning - Support the identification and procurement of hardware solutions that meet business and technical requirements. Hardware Installation - Install, configure and maintain physical servers, storage systems and associated hardware. Undertake racking, cabling and asset management activities in accordance with industry best practice and organisational processes. Lifecycle Management - Assist in identifying hardware and software approaching end-of-life or obsolescence and contribute to lifecycle management activities to minimise operational risk. System Documentation - Create and maintain technical documentation, including support procedures, build guides and contributions to High-Level and Low-Level Design documentation, ensuring information remains accurate and up to date. Continuous Improvement - Contribute to the identification of service improvements and adoption of new technologies that enhance operational effectiveness and meet business requirements. Client Image Build - Support the creation, deployment and testing of client device images using Windows Deployment Services or equivalent technologies. Patching and Upgrades - Deploy, test and validate software updates, security patches and system upgrades using approved tooling and processes. Configuration Management - Configure and maintain Group Policies and system settings to support the secure and effective operation of server and client environments. DHCP and DNS Administration - Support the deployment, configuration and troubleshooting of DHCP and DNS services. Certificate Management - Generate, install, renew and maintain digital certificates in line with organisational processes and security requirements. Server Maintenance - Support the administration, monitoring, maintenance and upgrading of server infrastructure to ensure system stability and performance. Supporting the Wider SOS Team - Work collaboratively with colleagues across the wider SOS function, sharing knowledge and providing support where required to ensure effective service delivery. Project Support - Contribute to project activities through the implementation, testing and deployment of new technologies and services under the guidance of senior engineers and project leads. . click apply for full job details
Sep 02, 2026
Full time
Location Birmingham, Bristol, Leicester, London, Warrington About the job Job summary Information about the Command Digital, Data & Technology (DDaT), supports NCA operational commands with how we exploit data and to ensure the NCA uses the best technology platforms with the right tools and applications to further enable the NCA to protecting the public from serious and organised crime. We are responsible for defining and delivering our data and technology strategy, policy and architecture, and building and sustaining resilient services which are critical to our mission success. The pace of change within the digital and tech world means we need to be agile and innovative in how we respond to threats while exploiting the opportunities this presents. Information about the Business Area Enterprise Services provides and manages the enterprise IT capabilities that support the NCA and its partners in delivering operational outcomes across the Serious and Organised Crime (SOC) system. Operating 24 hours a day, 7 days a week, all year round, the team ensures services are reliable, resilient, and available when they are needed most. Working in partnership with suppliers, Enterprise Services maintains a strong focus on delivering cost-effective, high-quality services that meet current organisational needs while supporting ongoing transformation. The team leads the introduction of new services into live operation, ensuring they are implemented smoothly and deliver tangible value across the estate. Enterprise Services plays a critical role in managing and driving the supply chain, enabling the NCA to remain agile and responsive, while building and sustaining a future-ready technology environment. Job description The Specialist Operational Services (SOS) team works within the wider DDaT Enterprise Services function and runs and maintains the NCA's most sensitive operationally focused front-line IT services. The team is comprised of IT professionals, law enforcement officers and staff with a technology-focused mindset who are committed to delivering real-world benefits for the UK. Together, we ensure that specialist services are fit for purpose, resilient, available 24/7 and have a direct impact on the NCA's mission of protecting the public from serious and organised crime (SOC). Through the support, maintenance and continuous improvement of specialist technology services, the SOS function helps enhance intelligence collection, surveillance and digital forensics capabilities that support the Agency's fight against serious and organised crime. The SOS function brings together Digital Forensics and Targeted Interception services, including capabilities that support international operations. Additional teams and specialist services are also being identified to move into this Engineering function, enabling the Agency to respond proactively to the changing nature of serious and organised crime threats. The Digital Forensics (DF) Engineering function is responsible for the deployment, configuration, support and maintenance of specialist digital forensics tools, infrastructure, networking and software used within the Investigations department and by overseas partners. The Targeted Interception (TI) Engineering function is responsible for the deployment, configuration, support and maintenance of specialist technical capabilities, including infrastructure, networking and software used within the Integrated Communications Intelligence (ICI) department, wider policing partners including the National Police Chiefs' Council (NPCC) and Metropolitan Police Service (MPS), and overseas partners. The team supports the delivery and operation of technical capabilities that enable intelligence collection and operational outcomes. We are currently looking to recruit Infrastructure Operations Engineers at one of our locations in Warrington, London, Birmingham, Leicester or Bristol (team dependent - see below), with the ability to travel between sites. A full, clean UK driving licence is essential. Please note that Targeted Interception (TI Domestic) Engineering posts are located only at our London and Warrington bases. Targeted Interception (TI International) Engineering posts can be located at any of the advertised locations; however, these roles will also require regular international travel. Our Digital Forensics (DF) Engineering roles can be located at any of the advertised locations. Please note that staff within our TI (Domestic) and DF Engineering functions form part of an on-call rota. Our TI (International) team does not currently operate an on-call rota; however, this may be subject to change. This role offers the opportunity to work with a wide range of specialist technologies in a highly operational environment, developing technical skills and expertise while contributing to the delivery, support and maintenance of capabilities that directly support the NCA's operational mission. Role Description The purpose of this role is to support the delivery and maintenance of critical Intelligence Collection and Digital Forensics capabilities, ensuring they continue to meet the NCA's evolving operational demands.The role is responsible for delivering 1st and 2nd line support, and supporting 3rd line activities, of technical systems to a professional (ITIL-aligned) standard, adapting to and meeting user requirements.The role is responsible for delivering 1st and 2nd line support, and supporting 3rd line activities, of technical systems to a professional (ITIL-aligned) standard, adapting to and meeting user requirements. This includes installing new hardware, the installation and configuration of a mixture of operating systems including Microsoft Server 2016-24 and various flavours of Linux, on physical and virtual hardware (primarily Hyper-V and VMware), as well as supporting the use of containerised technologies. The post holder will assist with maintaining and upgrading systems in line with business and technical requirements. An understanding of network protocols would be beneficial.Security is extremely important for all services maintained by SOS. Systems must therefore be managed and maintained in accordance with security and accreditation requirements. This includes contributing to the maintenance of system high-level and low-level designs, technical documentation and associated support materials. Working as part of a small team of highly motivated IT professionals, the post holder will contribute to the support, development and maintenance of specialist NCA capabilities and networks. Sharing knowledge and developing technical skills across the team will help ensure the continued delivery of critical operational services. This role aligns to the Infrastructure Operations Engineer within the Government Digital and Data career framework. Person specification Duties and Responsibilities BAU Support - Deliver 1st and 2nd line support, and assist with 3rd line support, for supported SOS systems to a professional standard, meeting user requirements and responding to system issues to ensure continued availability of services within defined service levels. Hardware Provisioning - Support the identification and procurement of hardware solutions that meet business and technical requirements. Hardware Installation - Install, configure and maintain physical servers, storage systems and associated hardware. Undertake racking, cabling and asset management activities in accordance with industry best practice and organisational processes. Lifecycle Management - Assist in identifying hardware and software approaching end-of-life or obsolescence and contribute to lifecycle management activities to minimise operational risk. System Documentation - Create and maintain technical documentation, including support procedures, build guides and contributions to High-Level and Low-Level Design documentation, ensuring information remains accurate and up to date. Continuous Improvement - Contribute to the identification of service improvements and adoption of new technologies that enhance operational effectiveness and meet business requirements. Client Image Build - Support the creation, deployment and testing of client device images using Windows Deployment Services or equivalent technologies. Patching and Upgrades - Deploy, test and validate software updates, security patches and system upgrades using approved tooling and processes. Configuration Management - Configure and maintain Group Policies and system settings to support the secure and effective operation of server and client environments. DHCP and DNS Administration - Support the deployment, configuration and troubleshooting of DHCP and DNS services. Certificate Management - Generate, install, renew and maintain digital certificates in line with organisational processes and security requirements. Server Maintenance - Support the administration, monitoring, maintenance and upgrading of server infrastructure to ensure system stability and performance. Supporting the Wider SOS Team - Work collaboratively with colleagues across the wider SOS function, sharing knowledge and providing support where required to ensure effective service delivery. Project Support - Contribute to project activities through the implementation, testing and deployment of new technologies and services under the guidance of senior engineers and project leads. . click apply for full job details
Location Swansea About the job Job summary Are you an experienced test engineer? Can you confidently test against Web based interfaces and API's? Do you have experience of testing tools such as Bruno and Xray? If so, we'd love to hear from you! Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at Driver and Vehicle Licensing Agency - Department for Transport Careers Job description A Test Engineer is responsible for creating solutions that enhance the efficiency and effectiveness of testing processes. They apply established engineering standards to design, develop, and execute a range of technical tests. This role ensures a high quality, reliable testing service by planning, designing, and performing all testing activities, including work on legacy systems. The Test Engineer verifies and validates code using appropriate tools and methodologies, supporting the Scrum team in delivering tasks and achieving a clear definition of 'done.' Your responsibilities will include, but aren't limited to: Determine test scope and estimate the effort required Use technical tooling and engineering approaches to design and execute tests Develop reports, record outcomes and support the resolution of defects Contribute to and follow engineering practices and standards For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process. Open Sessions: Would you like to find out more about the role, the team and what it's like to work in our department? If so, we are organising an open session where you can virtually 'meet the team' on Tuesday 8th September at 12pm . Sign up here: :00/t-zopvkvx Person specification To be successful in this role you will need to have the following experience: You will be comfortable reading and writing stories in the Gherkin specification language. You will have real experience of using test tooling to assist you in testing both web-based user interfaces and APIs. You will proactively look to implement Continuous Testing principles to speed up the feedback cycle for all elements of quality, such as security and accessibility. You will have experience as a Test Analyst or Test Engineer and able to work across multiple delivery squads and be able to have difficult conversations when your testing has identified defects. You will actively seek and consider input of people from diverse backgrounds and perspectives and collaborate with others to share information, resources and support.
Sep 02, 2026
Full time
Location Swansea About the job Job summary Are you an experienced test engineer? Can you confidently test against Web based interfaces and API's? Do you have experience of testing tools such as Bruno and Xray? If so, we'd love to hear from you! Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at Driver and Vehicle Licensing Agency - Department for Transport Careers Job description A Test Engineer is responsible for creating solutions that enhance the efficiency and effectiveness of testing processes. They apply established engineering standards to design, develop, and execute a range of technical tests. This role ensures a high quality, reliable testing service by planning, designing, and performing all testing activities, including work on legacy systems. The Test Engineer verifies and validates code using appropriate tools and methodologies, supporting the Scrum team in delivering tasks and achieving a clear definition of 'done.' Your responsibilities will include, but aren't limited to: Determine test scope and estimate the effort required Use technical tooling and engineering approaches to design and execute tests Develop reports, record outcomes and support the resolution of defects Contribute to and follow engineering practices and standards For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process. Open Sessions: Would you like to find out more about the role, the team and what it's like to work in our department? If so, we are organising an open session where you can virtually 'meet the team' on Tuesday 8th September at 12pm . Sign up here: :00/t-zopvkvx Person specification To be successful in this role you will need to have the following experience: You will be comfortable reading and writing stories in the Gherkin specification language. You will have real experience of using test tooling to assist you in testing both web-based user interfaces and APIs. You will proactively look to implement Continuous Testing principles to speed up the feedback cycle for all elements of quality, such as security and accessibility. You will have experience as a Test Analyst or Test Engineer and able to work across multiple delivery squads and be able to have difficult conversations when your testing has identified defects. You will actively seek and consider input of people from diverse backgrounds and perspectives and collaborate with others to share information, resources and support.
Location Birmingham Regional Centre - Arena Central, Bristol Regional Centre - 3 Glass Wharf, Cardiff Regional Centre - Ty William Morgan, Edinburgh Regional Centre - Queen Elizabeth House, Leeds Regional Centre - Wellington Place, Liverpool Regional Centre - Water Street, Manchester Regional Centre - Three New Bailey, Newcastle Upon Tyne - Benton Park View, Stratford Regional Centre - Westfield Avenue, Telford - Plaza 1 and 2, Worthing - Teville Gate House, Please note that due to workforce controls, Liverpool, Newcastle and Stratford are only available to existing HMRC staff in these locations. HMRC staff based in Reading can also apply to move to Stratford in line with Migration path. HMRC staff based in 100PS can also apply to move to Stratford. About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. The Enterprise Transformation Architecture (ETA) team sits within the broader Enterprise Architecture (EA) function within Chief Technology & Design Office (CT&DO), part of HMRC's Chief Digital & Information Officer (CDIO) Group. CT&DO is responsible for setting the strategic direction for technology design and architecture across HMRC, ensuring that digital and technology investment is coherent, aligned to organisational priorities, and delivers real outcomes for customers and colleagues. Within this, the ETA team provide enterprise level architectural consultancy, analysis and early strategic impacting & shaping services, helping HMRC to make informed decisions about how it transforms in line with the Future Operating State (FOS) & 2030 Vision and the Unconstrained Target Architecture articulated in the IT Strategy. The ETA team works across a number of HMRC's major initiatives within the Transformation Portfolio, operating at the very earliest stages of the change lifecycle to understand impacts, dependencies and options. By applying enterprise architecture principles and IT Capability-based impacting, the team connects business and technology strategy, commercial choices and delivery plans into a holistic, coherent view. ETA team work closely with colleagues across CDIO (including UCD, Solution Architecture, EA Platform Architecture, CDPO and CEPO) as well as with Business, Change Delivery, Commercial and Policy partners. As such, the team provide a unique enterprise lens, enabling collaboration across organisational boundaries and supporting better, earlier decision making. A core part of the team's ethos is to champion stewardship based leadership and new ways of working, encouraging collaboration, transparency and learning across multi disciplinary teams. ETA is focused on building sustainable enterprise architecture capability, strengthening how the organisation shapes, sequences and delivers change in support of its long term vision and strategic goals. Job description As a Senior Enterprise Architect within the Enterprise Transformation Architecture (ETA) team, you will play a key role in shaping HMRC's enterprise level transformation at the earliest stages of change. Working as part of a dedicated cross cutting team, you will collaborate across CDIO, business, delivery and commercial partners to apply capability based impacting and enterprise architecture methods to inform strategic choices, articulate options and impacts, and influence decision making. Operating at pace and across organisational boundaries, you will provide a true enterprise lens that connects business strategy, technology direction and delivery planning, helping HMRC to shape coherent, value driven change aligned to the IT Strategy and long term Future Operating State. Person specification Responsibilities In this role, you will: Embed and drive the development of structured IT Capability-Based Impacting and architectural modelling to identify overlaps, synergies, and common needs across the organisation. Apply these proactively strategically shape and articulate the true value of change and positively influence IT change throughout the E2ECL, in line with HMRC's IT Strategy. Identify and make informed recommendations for mitigating or addressing key enterprise-level constraints, risks, assumptions, and dependencies to inform decision-making and early strategic shaping of IT and Business Roadmaps and scope, aligned to roadmaps or T-Maps. Articulate the size, complexity, and cost driver implications of options on early or in-flight enterprise-level IT impacts, considering emerging technologies and aligned to strategic outcomes. Present, or support the team in presenting, enterprise-level IT impacts and progress updates in a manner that is tailored to the audience. Actively seek and welcome constructive feedback to drive continuous improvement. Provide strategy-based direction and consultation to solution architects on solution designs, technology choices and governance requirements. Providing an early view on deliverability that informs and influences the transition from baseline to target architecture for delivery planning. Provide enterprise-level architectural consultancy to improve proactive adherence to enterprise-level guardrails and efficiency of corporate and architectural governance throughout the E2ECL. Research various subjects and topics using internal and external resources (e.g. Gartner, AI) and prepare and support the team in preparing for briefings, findings, options & recommendations. This includes supporting Chief and Enterprise Architecture with ad-hoc commissions (both strategic and transitional), via a standardised and repeatable impacting methodology using approved reference models. Supporting, and embedding the articulation through Roadmaps or T-Maps that support business readiness and help set business expectations. Show commitment to nurturing a collaborative culture, encouraging open dialogue, idea-sharing, and continuous improvement across the team. Essential Criteria: Proven ability to apply enterprise architecture principles to shape strategic options and assess enterprise-level impacts across complex programmes, portfolios or transformation initiatives. Experience of enterprise-level architectural analysis and shaping, including use of reference models and methodologies to inform early-stage decisions, trade-offs and recommendations. Ability to translate business strategy into enterprise IT capability outcomes, identifying strategic implications through capability-based planning and early-state design. Strong stakeholder engagement and influencing skills, with the ability to clearly communicate complex architectural concepts to both technical and non-technical audiences. Solid foundation in IT and architectural domains, with understanding of commercial/sourcing approaches, commitment to continuous professional development, and either holding or willingness to obtain TOGAF certification. Desirable Criteria: Demonstrates experience using enterprise architecture modelling approaches or tools (e.g. capability models, ABACUS). Demonstrates knowledge of one or more HMRC business domain, platform or transformation area. Demonstrates foundational awareness of commercial contracts, procurement or sourcing strategies. Demonstrates experience contributing to and influencing outcomes at architecture governance forums. Demonstrates experience of adopting best practice to shape informed design decisions. Either holds or is willing to acquire a professional IT qualification such as BCS Business Architecture/BCS Practitioner certificate in Enterprise & Solutions Architecture.
Sep 02, 2026
Full time
Location Birmingham Regional Centre - Arena Central, Bristol Regional Centre - 3 Glass Wharf, Cardiff Regional Centre - Ty William Morgan, Edinburgh Regional Centre - Queen Elizabeth House, Leeds Regional Centre - Wellington Place, Liverpool Regional Centre - Water Street, Manchester Regional Centre - Three New Bailey, Newcastle Upon Tyne - Benton Park View, Stratford Regional Centre - Westfield Avenue, Telford - Plaza 1 and 2, Worthing - Teville Gate House, Please note that due to workforce controls, Liverpool, Newcastle and Stratford are only available to existing HMRC staff in these locations. HMRC staff based in Reading can also apply to move to Stratford in line with Migration path. HMRC staff based in 100PS can also apply to move to Stratford. About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. The Enterprise Transformation Architecture (ETA) team sits within the broader Enterprise Architecture (EA) function within Chief Technology & Design Office (CT&DO), part of HMRC's Chief Digital & Information Officer (CDIO) Group. CT&DO is responsible for setting the strategic direction for technology design and architecture across HMRC, ensuring that digital and technology investment is coherent, aligned to organisational priorities, and delivers real outcomes for customers and colleagues. Within this, the ETA team provide enterprise level architectural consultancy, analysis and early strategic impacting & shaping services, helping HMRC to make informed decisions about how it transforms in line with the Future Operating State (FOS) & 2030 Vision and the Unconstrained Target Architecture articulated in the IT Strategy. The ETA team works across a number of HMRC's major initiatives within the Transformation Portfolio, operating at the very earliest stages of the change lifecycle to understand impacts, dependencies and options. By applying enterprise architecture principles and IT Capability-based impacting, the team connects business and technology strategy, commercial choices and delivery plans into a holistic, coherent view. ETA team work closely with colleagues across CDIO (including UCD, Solution Architecture, EA Platform Architecture, CDPO and CEPO) as well as with Business, Change Delivery, Commercial and Policy partners. As such, the team provide a unique enterprise lens, enabling collaboration across organisational boundaries and supporting better, earlier decision making. A core part of the team's ethos is to champion stewardship based leadership and new ways of working, encouraging collaboration, transparency and learning across multi disciplinary teams. ETA is focused on building sustainable enterprise architecture capability, strengthening how the organisation shapes, sequences and delivers change in support of its long term vision and strategic goals. Job description As a Senior Enterprise Architect within the Enterprise Transformation Architecture (ETA) team, you will play a key role in shaping HMRC's enterprise level transformation at the earliest stages of change. Working as part of a dedicated cross cutting team, you will collaborate across CDIO, business, delivery and commercial partners to apply capability based impacting and enterprise architecture methods to inform strategic choices, articulate options and impacts, and influence decision making. Operating at pace and across organisational boundaries, you will provide a true enterprise lens that connects business strategy, technology direction and delivery planning, helping HMRC to shape coherent, value driven change aligned to the IT Strategy and long term Future Operating State. Person specification Responsibilities In this role, you will: Embed and drive the development of structured IT Capability-Based Impacting and architectural modelling to identify overlaps, synergies, and common needs across the organisation. Apply these proactively strategically shape and articulate the true value of change and positively influence IT change throughout the E2ECL, in line with HMRC's IT Strategy. Identify and make informed recommendations for mitigating or addressing key enterprise-level constraints, risks, assumptions, and dependencies to inform decision-making and early strategic shaping of IT and Business Roadmaps and scope, aligned to roadmaps or T-Maps. Articulate the size, complexity, and cost driver implications of options on early or in-flight enterprise-level IT impacts, considering emerging technologies and aligned to strategic outcomes. Present, or support the team in presenting, enterprise-level IT impacts and progress updates in a manner that is tailored to the audience. Actively seek and welcome constructive feedback to drive continuous improvement. Provide strategy-based direction and consultation to solution architects on solution designs, technology choices and governance requirements. Providing an early view on deliverability that informs and influences the transition from baseline to target architecture for delivery planning. Provide enterprise-level architectural consultancy to improve proactive adherence to enterprise-level guardrails and efficiency of corporate and architectural governance throughout the E2ECL. Research various subjects and topics using internal and external resources (e.g. Gartner, AI) and prepare and support the team in preparing for briefings, findings, options & recommendations. This includes supporting Chief and Enterprise Architecture with ad-hoc commissions (both strategic and transitional), via a standardised and repeatable impacting methodology using approved reference models. Supporting, and embedding the articulation through Roadmaps or T-Maps that support business readiness and help set business expectations. Show commitment to nurturing a collaborative culture, encouraging open dialogue, idea-sharing, and continuous improvement across the team. Essential Criteria: Proven ability to apply enterprise architecture principles to shape strategic options and assess enterprise-level impacts across complex programmes, portfolios or transformation initiatives. Experience of enterprise-level architectural analysis and shaping, including use of reference models and methodologies to inform early-stage decisions, trade-offs and recommendations. Ability to translate business strategy into enterprise IT capability outcomes, identifying strategic implications through capability-based planning and early-state design. Strong stakeholder engagement and influencing skills, with the ability to clearly communicate complex architectural concepts to both technical and non-technical audiences. Solid foundation in IT and architectural domains, with understanding of commercial/sourcing approaches, commitment to continuous professional development, and either holding or willingness to obtain TOGAF certification. Desirable Criteria: Demonstrates experience using enterprise architecture modelling approaches or tools (e.g. capability models, ABACUS). Demonstrates knowledge of one or more HMRC business domain, platform or transformation area. Demonstrates foundational awareness of commercial contracts, procurement or sourcing strategies. Demonstrates experience contributing to and influencing outcomes at architecture governance forums. Demonstrates experience of adopting best practice to shape informed design decisions. Either holds or is willing to acquire a professional IT qualification such as BCS Business Architecture/BCS Practitioner certificate in Enterprise & Solutions Architecture.
Location This role may be located in one of the following locations; Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Please find further information on the Corporate hub locations here. Please note that for candidates requesting to work in Newcastle, the role will initially be based at Benton Park View. It will then move to 1 Pilgrim Place in Newcastle city centre by the end of 2027. For candidates requesting to work in Blackpool Peel Park, please note these roles will initially be based at Blackpool Peel Park and will then move to Blackpool Fylde View by April 2027 About the job Job summary Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'. Are you an experienced IT Service Manager who wants to be responsible for service delivery, improvement and support for DWP's strategic MI platform? Would you like to contribute to shaping and defining existing and future strategies and policies, providing guidance to others on working in the strategic context. Ensuring that through evaluation that business requirements are met or exceeded. You would need to collaborate with stakeholders and champion users internally, articulating their needs but with a focus on all users. Offering recommendations on the best tools and methods to use. Do you want to join an exciting, fast-paced team that has a large and growing portfolio of MI products enabling the business to gain insight and make more informed decisions? With a user community in the 1000's and expanding, users range from front line managers to the Secretary of State. This is an exciting time to take on this role. You'll help support our mission to deliver exceptional MI products and services that work for all users. Job description The IT Service Manager will be responsible for: Ensuring value and quality is achieved for the end-to-end technology solution support service and/or user experience of a digital Service. Be responsible for managing the performance of the Products/Services within their remit ensuring alignment to customer expectations and defined targets, and that relevant support functions remain responsive to customer needs. Support reporting processes on programme performance against project records and into Senior Leadership Team (SLT). Act as an interface between Digital and third-party suppliers, monitoring compliance against Service Level Agreements (SLA) and Operational Level Agreements (OLA), through regular performance reporting, monitoring service level infractions, trend and forecasting analyses and developing new SLAs and metrics to inform service demand and quality. Contribute to the development, improvement and maintenance of policies, standards, and guidelines for the delivery of Products/Services. Coordinate activities and communications for major and business critical events. Establish and manage a programme of continual service improvements across the wider support team, ensuring these are aligned to quality management, risk management, security policies and procedures, etc. and the identified actions to maintain or improve levels of service are implemented. Ensure Products/Services are delivered to agreed processes and policies. Ensure all change is communicated and managed, with appropriate governance. Provide high-quality initial support for all end users, understanding and trying to resolve user issues and queries. Coordinate and validate the data inputted into relevant Service Management tooling, including SLAs, service information, problem and resolution profiles, reference data, and contract and support details. Prepare and disseminate regular reports to support processes, SLA, OLA optimization for DWP and other Government Organisations. Specific tasks to include: User Access Management: Manage, capture and record user access requests. Ensuring compliance with SLA's and governance processes. Request Management: Maintain Tracker solution: Recording updates on progress and external team responses. Management of user access requests including both individual user or bulk user requests. Incident Management: Capture and actively manage the incident management process, including Management Reporting. Ensuring Incidents are recorded in-line with agreed processes including categorisation, assignment through update processes through to resolution as appropriate. Relationship Management: Providing responses to stakeholder and user access queries both written, via email, and verbally as appropriate. The creation and updating of Knowledge Articles to support shared learning/understanding. Person specification When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below: Demonstrable experience of independently supporting and maintaining Products and Services - Knowledge and Experience of incident management systems, ServiceNow or equivalent. - Knowledge and experience of leading active conversations with Stakeholders to support Product support and delivery/provision of service elements including user access and incident management processes. - Awareness or experience with Power BI. Understanding of Service Management Framework - Use expertise and insight, adhere to relevant Service Management practices, e.g. Incident Management, Problem Management, Change & Release Management, IT Service Continuity, Supplier Relationship Management, etc, as well as any associated policies, standards and guidelines applicable to the Products or Services. - Experience or knowledge of ITIL. Stakeholder Management -Experience of collaborating with internal and external stakeholders/users/suppliers in a complex environment requiring a high degree of co-ordination/management. Service Delivery -Understanding of successful delivery of end user IT Services and continual improvement to ensure value to the business. Continual Service Improvement - Responsible for ensuring Products/Services and Processes are actively managed and continually maturing, coordinating activities and resources to effectively develop and manage capability and optimisation. - Co-ordinate with key Stakeholders to develop plans and co-ordinate activities to ensure delivery. Managing a quality service -Ensuring high standards are maintained at all times and Service Levels met. If you would like to learn more about the role, please contact
Sep 02, 2026
Full time
Location This role may be located in one of the following locations; Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Please find further information on the Corporate hub locations here. Please note that for candidates requesting to work in Newcastle, the role will initially be based at Benton Park View. It will then move to 1 Pilgrim Place in Newcastle city centre by the end of 2027. For candidates requesting to work in Blackpool Peel Park, please note these roles will initially be based at Blackpool Peel Park and will then move to Blackpool Fylde View by April 2027 About the job Job summary Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'. Are you an experienced IT Service Manager who wants to be responsible for service delivery, improvement and support for DWP's strategic MI platform? Would you like to contribute to shaping and defining existing and future strategies and policies, providing guidance to others on working in the strategic context. Ensuring that through evaluation that business requirements are met or exceeded. You would need to collaborate with stakeholders and champion users internally, articulating their needs but with a focus on all users. Offering recommendations on the best tools and methods to use. Do you want to join an exciting, fast-paced team that has a large and growing portfolio of MI products enabling the business to gain insight and make more informed decisions? With a user community in the 1000's and expanding, users range from front line managers to the Secretary of State. This is an exciting time to take on this role. You'll help support our mission to deliver exceptional MI products and services that work for all users. Job description The IT Service Manager will be responsible for: Ensuring value and quality is achieved for the end-to-end technology solution support service and/or user experience of a digital Service. Be responsible for managing the performance of the Products/Services within their remit ensuring alignment to customer expectations and defined targets, and that relevant support functions remain responsive to customer needs. Support reporting processes on programme performance against project records and into Senior Leadership Team (SLT). Act as an interface between Digital and third-party suppliers, monitoring compliance against Service Level Agreements (SLA) and Operational Level Agreements (OLA), through regular performance reporting, monitoring service level infractions, trend and forecasting analyses and developing new SLAs and metrics to inform service demand and quality. Contribute to the development, improvement and maintenance of policies, standards, and guidelines for the delivery of Products/Services. Coordinate activities and communications for major and business critical events. Establish and manage a programme of continual service improvements across the wider support team, ensuring these are aligned to quality management, risk management, security policies and procedures, etc. and the identified actions to maintain or improve levels of service are implemented. Ensure Products/Services are delivered to agreed processes and policies. Ensure all change is communicated and managed, with appropriate governance. Provide high-quality initial support for all end users, understanding and trying to resolve user issues and queries. Coordinate and validate the data inputted into relevant Service Management tooling, including SLAs, service information, problem and resolution profiles, reference data, and contract and support details. Prepare and disseminate regular reports to support processes, SLA, OLA optimization for DWP and other Government Organisations. Specific tasks to include: User Access Management: Manage, capture and record user access requests. Ensuring compliance with SLA's and governance processes. Request Management: Maintain Tracker solution: Recording updates on progress and external team responses. Management of user access requests including both individual user or bulk user requests. Incident Management: Capture and actively manage the incident management process, including Management Reporting. Ensuring Incidents are recorded in-line with agreed processes including categorisation, assignment through update processes through to resolution as appropriate. Relationship Management: Providing responses to stakeholder and user access queries both written, via email, and verbally as appropriate. The creation and updating of Knowledge Articles to support shared learning/understanding. Person specification When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below: Demonstrable experience of independently supporting and maintaining Products and Services - Knowledge and Experience of incident management systems, ServiceNow or equivalent. - Knowledge and experience of leading active conversations with Stakeholders to support Product support and delivery/provision of service elements including user access and incident management processes. - Awareness or experience with Power BI. Understanding of Service Management Framework - Use expertise and insight, adhere to relevant Service Management practices, e.g. Incident Management, Problem Management, Change & Release Management, IT Service Continuity, Supplier Relationship Management, etc, as well as any associated policies, standards and guidelines applicable to the Products or Services. - Experience or knowledge of ITIL. Stakeholder Management -Experience of collaborating with internal and external stakeholders/users/suppliers in a complex environment requiring a high degree of co-ordination/management. Service Delivery -Understanding of successful delivery of end user IT Services and continual improvement to ensure value to the business. Continual Service Improvement - Responsible for ensuring Products/Services and Processes are actively managed and continually maturing, coordinating activities and resources to effectively develop and manage capability and optimisation. - Co-ordinate with key Stakeholders to develop plans and co-ordinate activities to ensure delivery. Managing a quality service -Ensuring high standards are maintained at all times and Service Levels met. If you would like to learn more about the role, please contact
Location Belfast, Birmingham, Cardiff, Darlington, Edinburgh, London, Salford About the job Job summary If you would like to find out more about the role, the SRE team and what it's like to work at BIST, we are holding a Hiring Manager Q&A session for this role where you can virtually 'meet the team' on Tuesday 8th September at 12:30pm. Please click here to book your spot. About us The Department for Business, Innovation, Science and Trade (BIST) helps businesses invest, innovate, export and grow across the UK. Digital, Data and Technology (DDaT) helps deliver this by designing, building and running the services, platforms and technology that businesses and colleagues rely on every day. Our teams work on a wide range of services and technologies, including: digital services that help businesses access government support, guidance and opportunities data and AI products that support decision making and enable innovation internal tools and services that help colleagues work more effectively secure technology and platforms that support critical government services cyber security services that protect systems, data and users By joining DDaT, you'll work on services used by businesses, colleagues and citizens across the UK. You'll be part of multidisciplinary teams focused on improving services, solving complex problems and delivering better outcomes for users. We are committed to creating an inclusive and supportive workplace. In recognition of this, we were named Best Public Sector Employer at the Women in Tech Employer Awards 2025 ! Job description As a Senior Site Reliability Engineer Manager, you will lead the design, delivery and continuous improvement of reliable, scalable and secure platform services that underpin critical BIST digital products. Working closely with multidisciplinary, agile teams, you'll ensure development teams have the tools and support they need from observability and monitoring through to CI/CD pipelines, so services are resilient, performant and centred around user needs. You'll champion good engineering practices, helping teams adopt service-level thinking using metrics, service-level indicators (SLIs), objectives (SLOs) and error budgets to support informed, collaborative decision making. This is a people-focused leadership role where you will create an environment in which engineers can do their best work. You will line manage and develop a team of Site Reliability Engineers, supporting their growth and wellbeing, while also acting as a senior technical leader across the wider DDaT community. You'll work in partnership with product managers, architects and delivery colleagues to shape platform strategy, improve reliability and reduce operational burden. Alongside hands-on engineering, you will help build and scale our global platform, support live services through an on-call rota, and lead improvements such as enhancing observability and streamlining deployment processes to improve service quality and delivery outcomes. You will: Lead and support a team of Site Reliability Engineers, setting clear direction while fostering an inclusive, collaborative and high-performing team culture. Build strong working relationships with product, delivery and architecture colleagues to ensure platform services meet business and user needs. Provide technical leadership across DevOps/SRE practices, guiding teams to adopt approaches that support reliability, sustainability and continuous improvement. Coach, mentor and support engineers across DDaT, contributing to a supportive and diverse engineering community. Design, build and maintain reliable, secure and scalable cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic and user-focused way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. What tech will you be using? AWS and Azure GitHub Actions, AWS CodePipelines/CodeBuild Terraform Docker, Elastic Container Service (ECS) and Elastic Container Registry (ECR) ElasticSearch/OpenSearch Python and Django framework PostgreSQL as a service (Amazon RDS) Datadog, Logstash Redis/Elasticache Person specification It is essential that you have: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure or Google Cloud, applying modern DevOps and SRE practices. Experience designing and delivering infrastructure-as-code solutions using tools such as Terraform, CloudFormation or similar. Ability to write clean, maintainable and well-tested code in at least one programming language. Experience designing, operating and improving distributed systems, with a focus on reliability, performance and user impact.
Sep 02, 2026
Full time
Location Belfast, Birmingham, Cardiff, Darlington, Edinburgh, London, Salford About the job Job summary If you would like to find out more about the role, the SRE team and what it's like to work at BIST, we are holding a Hiring Manager Q&A session for this role where you can virtually 'meet the team' on Tuesday 8th September at 12:30pm. Please click here to book your spot. About us The Department for Business, Innovation, Science and Trade (BIST) helps businesses invest, innovate, export and grow across the UK. Digital, Data and Technology (DDaT) helps deliver this by designing, building and running the services, platforms and technology that businesses and colleagues rely on every day. Our teams work on a wide range of services and technologies, including: digital services that help businesses access government support, guidance and opportunities data and AI products that support decision making and enable innovation internal tools and services that help colleagues work more effectively secure technology and platforms that support critical government services cyber security services that protect systems, data and users By joining DDaT, you'll work on services used by businesses, colleagues and citizens across the UK. You'll be part of multidisciplinary teams focused on improving services, solving complex problems and delivering better outcomes for users. We are committed to creating an inclusive and supportive workplace. In recognition of this, we were named Best Public Sector Employer at the Women in Tech Employer Awards 2025 ! Job description As a Senior Site Reliability Engineer Manager, you will lead the design, delivery and continuous improvement of reliable, scalable and secure platform services that underpin critical BIST digital products. Working closely with multidisciplinary, agile teams, you'll ensure development teams have the tools and support they need from observability and monitoring through to CI/CD pipelines, so services are resilient, performant and centred around user needs. You'll champion good engineering practices, helping teams adopt service-level thinking using metrics, service-level indicators (SLIs), objectives (SLOs) and error budgets to support informed, collaborative decision making. This is a people-focused leadership role where you will create an environment in which engineers can do their best work. You will line manage and develop a team of Site Reliability Engineers, supporting their growth and wellbeing, while also acting as a senior technical leader across the wider DDaT community. You'll work in partnership with product managers, architects and delivery colleagues to shape platform strategy, improve reliability and reduce operational burden. Alongside hands-on engineering, you will help build and scale our global platform, support live services through an on-call rota, and lead improvements such as enhancing observability and streamlining deployment processes to improve service quality and delivery outcomes. You will: Lead and support a team of Site Reliability Engineers, setting clear direction while fostering an inclusive, collaborative and high-performing team culture. Build strong working relationships with product, delivery and architecture colleagues to ensure platform services meet business and user needs. Provide technical leadership across DevOps/SRE practices, guiding teams to adopt approaches that support reliability, sustainability and continuous improvement. Coach, mentor and support engineers across DDaT, contributing to a supportive and diverse engineering community. Design, build and maintain reliable, secure and scalable cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic and user-focused way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. What tech will you be using? AWS and Azure GitHub Actions, AWS CodePipelines/CodeBuild Terraform Docker, Elastic Container Service (ECS) and Elastic Container Registry (ECR) ElasticSearch/OpenSearch Python and Django framework PostgreSQL as a service (Amazon RDS) Datadog, Logstash Redis/Elasticache Person specification It is essential that you have: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure or Google Cloud, applying modern DevOps and SRE practices. Experience designing and delivering infrastructure-as-code solutions using tools such as Terraform, CloudFormation or similar. Ability to write clean, maintainable and well-tested code in at least one programming language. Experience designing, operating and improving distributed systems, with a focus on reliability, performance and user impact.
Location Belfast, Birmingham, Cardiff, Darlington, Edinburgh, London, Salford About the job Job summary If you would like to find out more about the role, the SRE team and what it's like to work at BIST, we are holding a Hiring Manager Q&A session for this role where you can virtually 'meet the team' on Tuesday 8th September at 12:30pm. Please click here to book your spot. About us The Department for Business, Innovation, Science and Trade (BIST) helps businesses invest, innovate, export and grow across the UK. Digital, Data and Technology (DDaT) helps deliver this by designing, building and running the services, platforms and technology that businesses and colleagues rely on every day. Our teams work on a wide range of services and technologies, including: digital services that help businesses access government support, guidance and opportunities data and AI products that support decision making and enable innovation internal tools and services that help colleagues work more effectively secure technology and platforms that support critical government services cyber security services that protect systems, data and users By joining DDaT, you'll work on services used by businesses, colleagues and citizens across the UK. You'll be part of multidisciplinary teams focused on improving services, solving complex problems and delivering better outcomes for users. We are committed to creating an inclusive and supportive workplace. In recognition of this, we were named Best Public Sector Employer at the Women in Tech Employer Awards 2025 ! About the role As a Senior Site Reliability Engineer (DevOps), you will play a key role in designing, building and running reliable, scalable and secure platform services that underpin critical BIST digital products. Working in multidisciplinary, agile teams, you'll help ensure development teams have the tools and support they need, from observability and monitoring through to CI/CD pipelines so services are resilient, performant and centred around user needs. You'll champion good engineering practices, helping teams use data and insight to continuously improve how services are delivered and operated. This is a hands-on role where you'll spend much of your time building and improving platform capabilities directly. You'll work closely with product managers, architects and engineers to improve reliability and reduce operational burden, while also supporting and mentoring others across the engineering community. You'll contribute to building and scaling our global platform, support live services through an on-call rota, and play an active role in initiatives such as enhancing observability and streamlining deployment processes to improve service quality and delivery outcomes. Job description You will: Build and maintain shared service products enabling developers to be more efficient. Write clean, maintainable and well-tested code to support platform and tooling development. Work closely with development teams to provide and improve platform tooling, including monitoring, logging, metrics, dashboards and CI/CD pipelines. Build, maintain and improve reliable, secure and scalable cloud-based infrastructure using infrastructure-as-code approaches. Support teams to adopt SRE practices, including Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets. Contribute to observability across services, helping teams better understand performance, reliability and user impact. Develop and improve CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Collaborate with product, delivery and architecture colleagues to ensure platform services meet user and business needs. Support live service operations, including incident response, troubleshooting and problem management, with a focus on learning and continuous improvement. Share knowledge and provide coaching and mentoring to colleagues, contributing to a supportive and inclusive engineering community. Contribute to improving security, resilience and compliance practices within the platform. What tech will you be using? Python and Django framework PostgreSQL as a service (Amazon RDS) Redis/Elasticache AWS and Azure GitHub Actions and AWS CodePipelines/CodeBuild Terraform Docker, Elastic Container Service (ECS) and Elastic Container Registry (ECR) ElasticSearch/OpenSearch Datadog and Logstash Person specification It is essential that you have: Experience writing clean, maintainable code in at least one programming language. Experience designing, operating and improving distributed systems, with a focus on reliability, performance and user impact. Experience of building applications hosted in a containerised environment. Knowledge of Linux/Unix fundamentals and TCP/IP networking. Strong communication skills, with the ability to build effective working relationships with both technical and non-technical stakeholders.
Sep 02, 2026
Full time
Location Belfast, Birmingham, Cardiff, Darlington, Edinburgh, London, Salford About the job Job summary If you would like to find out more about the role, the SRE team and what it's like to work at BIST, we are holding a Hiring Manager Q&A session for this role where you can virtually 'meet the team' on Tuesday 8th September at 12:30pm. Please click here to book your spot. About us The Department for Business, Innovation, Science and Trade (BIST) helps businesses invest, innovate, export and grow across the UK. Digital, Data and Technology (DDaT) helps deliver this by designing, building and running the services, platforms and technology that businesses and colleagues rely on every day. Our teams work on a wide range of services and technologies, including: digital services that help businesses access government support, guidance and opportunities data and AI products that support decision making and enable innovation internal tools and services that help colleagues work more effectively secure technology and platforms that support critical government services cyber security services that protect systems, data and users By joining DDaT, you'll work on services used by businesses, colleagues and citizens across the UK. You'll be part of multidisciplinary teams focused on improving services, solving complex problems and delivering better outcomes for users. We are committed to creating an inclusive and supportive workplace. In recognition of this, we were named Best Public Sector Employer at the Women in Tech Employer Awards 2025 ! About the role As a Senior Site Reliability Engineer (DevOps), you will play a key role in designing, building and running reliable, scalable and secure platform services that underpin critical BIST digital products. Working in multidisciplinary, agile teams, you'll help ensure development teams have the tools and support they need, from observability and monitoring through to CI/CD pipelines so services are resilient, performant and centred around user needs. You'll champion good engineering practices, helping teams use data and insight to continuously improve how services are delivered and operated. This is a hands-on role where you'll spend much of your time building and improving platform capabilities directly. You'll work closely with product managers, architects and engineers to improve reliability and reduce operational burden, while also supporting and mentoring others across the engineering community. You'll contribute to building and scaling our global platform, support live services through an on-call rota, and play an active role in initiatives such as enhancing observability and streamlining deployment processes to improve service quality and delivery outcomes. Job description You will: Build and maintain shared service products enabling developers to be more efficient. Write clean, maintainable and well-tested code to support platform and tooling development. Work closely with development teams to provide and improve platform tooling, including monitoring, logging, metrics, dashboards and CI/CD pipelines. Build, maintain and improve reliable, secure and scalable cloud-based infrastructure using infrastructure-as-code approaches. Support teams to adopt SRE practices, including Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets. Contribute to observability across services, helping teams better understand performance, reliability and user impact. Develop and improve CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Collaborate with product, delivery and architecture colleagues to ensure platform services meet user and business needs. Support live service operations, including incident response, troubleshooting and problem management, with a focus on learning and continuous improvement. Share knowledge and provide coaching and mentoring to colleagues, contributing to a supportive and inclusive engineering community. Contribute to improving security, resilience and compliance practices within the platform. What tech will you be using? Python and Django framework PostgreSQL as a service (Amazon RDS) Redis/Elasticache AWS and Azure GitHub Actions and AWS CodePipelines/CodeBuild Terraform Docker, Elastic Container Service (ECS) and Elastic Container Registry (ECR) ElasticSearch/OpenSearch Datadog and Logstash Person specification It is essential that you have: Experience writing clean, maintainable code in at least one programming language. Experience designing, operating and improving distributed systems, with a focus on reliability, performance and user impact. Experience of building applications hosted in a containerised environment. Knowledge of Linux/Unix fundamentals and TCP/IP networking. Strong communication skills, with the ability to build effective working relationships with both technical and non-technical stakeholders.
Location Croydon, Salford, Sheffield About the job Job summary Are you passionate about quality and driven to make a real impact? We are looking for talented quality professionals to join the award-winning Home Office Quality Assurance and Testing (QAT) Team. Quality is at the heart of everything we do. As one of the largest quality engineering functions in government, our shared service is delivered through a community of over 750 QA professionals, supporting critical digital services that help protect and serve the UK. Our strong culture of continuous improvement drives innovation in the way quality is delivered and assured. Working at the forefront of modern engineering practices, you'll help shape and advance quality approaches within complex DevOps environments, including cloud-based platforms and services. You'll be joining a highly skilled, collaborative, and supportive team of quality specialists that is recognised as one of the best in the industry. Whether you are looking to deepen your technical expertise, lead quality transformation, or contribute to nationally important services, you'll find exciting opportunities to grow and make a difference. These roles are available across a number of high-profile portfolios, including: • Police and Public Protection Technology (PPPT) • Homeland Security Group • Home Office Biometrics If you're passionate about quality engineering and want to help deliver services that matter to millions of people, we'd love to hear from you. Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office . Applicants can raise any queries to the email address at the bottom of the advert. Watch this short video to hear from members of Home Office Digital talking about the projects they work on and their experience of working here: Working for Home Office Digital. Recruitment Events We are hosting two online recruitment events, where you can find out more about our roles, working for Home Office Digital and how to apply. Register your interest on the links below: Session 1: How to apply - 8th September at 1pm: Home Office Digital: How to write a strong application Tickets, Tuesday, September 8 • 1 PM - 1:4 Session 2: The interview process - 10th September at 1pm: Understanding Home Office Digital interviews Tickets, Thursday, September 10 • 1 PM - 1:45 PM GMT Job description Home Office Digital designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property. As a Lead Test Engineer , you will decide and drive the test engineering approach within your programme area. You will decide and implement approaches to assure, measure and build quality into every phase of the software development life cycle. You will define and implement product level test engineering strategies in large scale or complex projects while ensuring that these are aligned to portfolio level Test Engineering approaches and follow QAT Test Engineering principles. You will also be actively contributing to portfolio level Test Architecture. You will be responsible for solving engineering challenges of QAT approaches adopted in projects that you directly work with or are consulted for. This involves developing new frameworks, reviewing, and enhancing existing frameworks to help deliver scalable solutions. Person specification Main Responsibilities Ownership of existing test frameworks and actively reviewing them, identifying need for new frameworks, and delivering these at scale. Leading and coaching a team of test engineers and helping solve technical challenges that the team may require assistance with, evaluating efficacy of test engineering processes across projects and suggesting improvements. Promoting convergence, creating shared capabilities and data driven approaches within test engineering. Embracing innovation - evaluating tools and recommending approaches that can benefit testing. For instance ones used for virtualisation, data mocking , contract testing or other automated integration testing techniques, and deciding tools and approaches for automated test data management, test results aggregation and release management. Enabling precise, real-time reports of automation test runs and also roll-up reports. Managing test infrastructure usage and deciding approach to running distributed, parallel tests. Using container & cloud technology to orchestrate faster, scalable tests while optimising costs. Working with teams to promote use of code scan, code quality, accessibility testing and observability tools. Participating in the QAT Test Engineering community as well as QAT recruitment to help it grow. Working Pattern Due to the business requirements of this role, it is only available on a full-time basis. However, compressed hours are available. Essential Skills Programming using Java to write secure, reusable, and maintainable automated tests and test utilities. You should be able to use concepts like thread management, synchronisation, resource, and memory management to increase the efficiency of test engineering solutions and be able to use scripting languages like Bash or PowerShell (Lead essential criteria). Using and implementing tools like Selenium, RestAssured, Serenity BDD (or similar), build tools like Maven or Gradle, code management tools like git. Using and implementing unit test frameworks like JUnit, assertion libraries, data serialisation tools, security best practices like OWASP Top 10 and standards such as WCAG to design automated accessibility tests. Extensively using CI/CD tools for pipeline automation and a solid understanding of release pipeline concepts. Familiarity with containerization platforms like Docker and container orchestration platforms like Kubernetes. Using and implementing POM test design pattern and SOLID code design principle. Implementing coding guidelines and standards with a solid understanding of protocols and architectural styles involved in implementing tests. Ability to actively engage with performance testing engineers and work alongside them to identify performance bottlenecks. Ability to read, interpret and articulate performance reports.
Sep 02, 2026
Full time
Location Croydon, Salford, Sheffield About the job Job summary Are you passionate about quality and driven to make a real impact? We are looking for talented quality professionals to join the award-winning Home Office Quality Assurance and Testing (QAT) Team. Quality is at the heart of everything we do. As one of the largest quality engineering functions in government, our shared service is delivered through a community of over 750 QA professionals, supporting critical digital services that help protect and serve the UK. Our strong culture of continuous improvement drives innovation in the way quality is delivered and assured. Working at the forefront of modern engineering practices, you'll help shape and advance quality approaches within complex DevOps environments, including cloud-based platforms and services. You'll be joining a highly skilled, collaborative, and supportive team of quality specialists that is recognised as one of the best in the industry. Whether you are looking to deepen your technical expertise, lead quality transformation, or contribute to nationally important services, you'll find exciting opportunities to grow and make a difference. These roles are available across a number of high-profile portfolios, including: • Police and Public Protection Technology (PPPT) • Homeland Security Group • Home Office Biometrics If you're passionate about quality engineering and want to help deliver services that matter to millions of people, we'd love to hear from you. Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office . Applicants can raise any queries to the email address at the bottom of the advert. Watch this short video to hear from members of Home Office Digital talking about the projects they work on and their experience of working here: Working for Home Office Digital. Recruitment Events We are hosting two online recruitment events, where you can find out more about our roles, working for Home Office Digital and how to apply. Register your interest on the links below: Session 1: How to apply - 8th September at 1pm: Home Office Digital: How to write a strong application Tickets, Tuesday, September 8 • 1 PM - 1:4 Session 2: The interview process - 10th September at 1pm: Understanding Home Office Digital interviews Tickets, Thursday, September 10 • 1 PM - 1:45 PM GMT Job description Home Office Digital designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property. As a Lead Test Engineer , you will decide and drive the test engineering approach within your programme area. You will decide and implement approaches to assure, measure and build quality into every phase of the software development life cycle. You will define and implement product level test engineering strategies in large scale or complex projects while ensuring that these are aligned to portfolio level Test Engineering approaches and follow QAT Test Engineering principles. You will also be actively contributing to portfolio level Test Architecture. You will be responsible for solving engineering challenges of QAT approaches adopted in projects that you directly work with or are consulted for. This involves developing new frameworks, reviewing, and enhancing existing frameworks to help deliver scalable solutions. Person specification Main Responsibilities Ownership of existing test frameworks and actively reviewing them, identifying need for new frameworks, and delivering these at scale. Leading and coaching a team of test engineers and helping solve technical challenges that the team may require assistance with, evaluating efficacy of test engineering processes across projects and suggesting improvements. Promoting convergence, creating shared capabilities and data driven approaches within test engineering. Embracing innovation - evaluating tools and recommending approaches that can benefit testing. For instance ones used for virtualisation, data mocking , contract testing or other automated integration testing techniques, and deciding tools and approaches for automated test data management, test results aggregation and release management. Enabling precise, real-time reports of automation test runs and also roll-up reports. Managing test infrastructure usage and deciding approach to running distributed, parallel tests. Using container & cloud technology to orchestrate faster, scalable tests while optimising costs. Working with teams to promote use of code scan, code quality, accessibility testing and observability tools. Participating in the QAT Test Engineering community as well as QAT recruitment to help it grow. Working Pattern Due to the business requirements of this role, it is only available on a full-time basis. However, compressed hours are available. Essential Skills Programming using Java to write secure, reusable, and maintainable automated tests and test utilities. You should be able to use concepts like thread management, synchronisation, resource, and memory management to increase the efficiency of test engineering solutions and be able to use scripting languages like Bash or PowerShell (Lead essential criteria). Using and implementing tools like Selenium, RestAssured, Serenity BDD (or similar), build tools like Maven or Gradle, code management tools like git. Using and implementing unit test frameworks like JUnit, assertion libraries, data serialisation tools, security best practices like OWASP Top 10 and standards such as WCAG to design automated accessibility tests. Extensively using CI/CD tools for pipeline automation and a solid understanding of release pipeline concepts. Familiarity with containerization platforms like Docker and container orchestration platforms like Kubernetes. Using and implementing POM test design pattern and SOLID code design principle. Implementing coding guidelines and standards with a solid understanding of protocols and architectural styles involved in implementing tests. Ability to actively engage with performance testing engineers and work alongside them to identify performance bottlenecks. Ability to read, interpret and articulate performance reports.
Location Salford, Sheffield, Glasgow. About the job Job summary As a Lead Technical Architect, you will drive the design and implementation of enterprise-wide technical solutions that shape our future business capabilities. Leading cross-functional teams, you'll ensure alignment with broader government strategies while guiding solutions around modern technologies like cloud, AI, and more. With a focus on security, agility, and innovation, you'll oversee multiple projects, mentor fellow architects, and collaborate with senior stakeholders. This is a pivotal role for an experienced leader passionate about delivering impactful solutions that support both user needs and organisational goals. Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office . Applicants can raise any queries to the email address at the bottom of the advert. Watch this short video to hear from members of Home Office Digital talking about the projects they work on and their experience of working here: Working for Home Office Digital. Recruitment Event We are hosting online recruitment events on 08/09/2026 and 10/09/2026 from 13:00 to 13:45, where you can find out more about our roles, working for Home Office Digital and how to apply. Register your interest here: Home Office Digital: How to write a strong application Tickets, Tuesday, September 8 • 1 PM - 1:45 PM GMT+1 , Eventbrite Understanding Home Office Digital interviews Tickets, Thursday, September 10 • 1 PM - 1:45 PM GMT+1 , Eventbrite Job description As a Lead Technical Architect, you will proactively shape and deliver infrastructure and technical solutions across multiple projects or teams. You will ensure solutions align with the wider enterprise architecture and strategic goals, leveraging modern technologies to drive innovative outcomes. Collaborating with a range of stakeholders - including senior leadership, cross-functional teams, and external partners - you will balance near-term delivery with long-term scalability, security, and maintainability. You will define and evolve technical roadmaps, advise on strategic technology investments, and identify opportunities for continual improvement. Through clear, concise communication, you will secure buy-in for architectural initiatives and mentor junior architects to foster a high-performing architecture community. By evaluating emerging trends, incorporating lessons learned, and championing best practices, you will keep the technical estate flexible and future-proof, positioning the organisation for ongoing success. Person specification Main Responsibilities Define and maintain enterprise-wide technical strategies, roadmaps, and architectures aligned with broader business objectives. Oversee design reviews, incorporating "Secure by Design" principles and compliance with architectural governance. Coordinate with cross-government teams and external partners to ensure cohesive, integrated solutions. Drive digital innovation by evaluating emerging technologies, embracing best practices, and championing continuous improvement. Mentor and coach architects, fostering a culture of collaboration and technical excellence. Facilitate the design and delivery of complex systems, ensuring performance, reliability, and security requirements are met. Lead multiple projects, collaborating with stakeholders to address risks, budgets, and timelines. Evaluate outcomes and integrate lessons learned into future strategies, enabling sustainable, long-term solutions. Working Pattern This role is available on a full-time basis with the option of compressed hours working. This role is also suitable for part-time working hours, with a minimum requirement to work 3 days per week due to business requirements. Essential Skills Consistent track record of ability to lead complex technical architectures, championing innovation and best practices. Experience working across multiple domains or projects, coordinating with third-party suppliers and cross-government teams. Aptitude for anticipating future technologies and aligning solutions with broader strategies and business outcomes. Expertise in delivering secure, reliable, and scalable systems within defined time and quality constraints. Strong grasp of agile methodologies, DevOps principles, and design patterns, paired with enterprise architecture frameworks (e.g., TOGAF). Excellent stakeholder management and communication skills, translating complex technical topics for diverse audiences. Demonstrated leadership in mentoring or guiding other architects or technical professionals.
Sep 02, 2026
Full time
Location Salford, Sheffield, Glasgow. About the job Job summary As a Lead Technical Architect, you will drive the design and implementation of enterprise-wide technical solutions that shape our future business capabilities. Leading cross-functional teams, you'll ensure alignment with broader government strategies while guiding solutions around modern technologies like cloud, AI, and more. With a focus on security, agility, and innovation, you'll oversee multiple projects, mentor fellow architects, and collaborate with senior stakeholders. This is a pivotal role for an experienced leader passionate about delivering impactful solutions that support both user needs and organisational goals. Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office . Applicants can raise any queries to the email address at the bottom of the advert. Watch this short video to hear from members of Home Office Digital talking about the projects they work on and their experience of working here: Working for Home Office Digital. Recruitment Event We are hosting online recruitment events on 08/09/2026 and 10/09/2026 from 13:00 to 13:45, where you can find out more about our roles, working for Home Office Digital and how to apply. Register your interest here: Home Office Digital: How to write a strong application Tickets, Tuesday, September 8 • 1 PM - 1:45 PM GMT+1 , Eventbrite Understanding Home Office Digital interviews Tickets, Thursday, September 10 • 1 PM - 1:45 PM GMT+1 , Eventbrite Job description As a Lead Technical Architect, you will proactively shape and deliver infrastructure and technical solutions across multiple projects or teams. You will ensure solutions align with the wider enterprise architecture and strategic goals, leveraging modern technologies to drive innovative outcomes. Collaborating with a range of stakeholders - including senior leadership, cross-functional teams, and external partners - you will balance near-term delivery with long-term scalability, security, and maintainability. You will define and evolve technical roadmaps, advise on strategic technology investments, and identify opportunities for continual improvement. Through clear, concise communication, you will secure buy-in for architectural initiatives and mentor junior architects to foster a high-performing architecture community. By evaluating emerging trends, incorporating lessons learned, and championing best practices, you will keep the technical estate flexible and future-proof, positioning the organisation for ongoing success. Person specification Main Responsibilities Define and maintain enterprise-wide technical strategies, roadmaps, and architectures aligned with broader business objectives. Oversee design reviews, incorporating "Secure by Design" principles and compliance with architectural governance. Coordinate with cross-government teams and external partners to ensure cohesive, integrated solutions. Drive digital innovation by evaluating emerging technologies, embracing best practices, and championing continuous improvement. Mentor and coach architects, fostering a culture of collaboration and technical excellence. Facilitate the design and delivery of complex systems, ensuring performance, reliability, and security requirements are met. Lead multiple projects, collaborating with stakeholders to address risks, budgets, and timelines. Evaluate outcomes and integrate lessons learned into future strategies, enabling sustainable, long-term solutions. Working Pattern This role is available on a full-time basis with the option of compressed hours working. This role is also suitable for part-time working hours, with a minimum requirement to work 3 days per week due to business requirements. Essential Skills Consistent track record of ability to lead complex technical architectures, championing innovation and best practices. Experience working across multiple domains or projects, coordinating with third-party suppliers and cross-government teams. Aptitude for anticipating future technologies and aligning solutions with broader strategies and business outcomes. Expertise in delivering secure, reliable, and scalable systems within defined time and quality constraints. Strong grasp of agile methodologies, DevOps principles, and design patterns, paired with enterprise architecture frameworks (e.g., TOGAF). Excellent stakeholder management and communication skills, translating complex technical topics for diverse audiences. Demonstrated leadership in mentoring or guiding other architects or technical professionals.
Location Crown Way, Cardiff, CF14 3UZ; Queen Elizabeth House, 1 Sibbald Walk, Edinburgh, EH8 8FT About the job Job summary As a Senior Infrastructure Engineer (Database Development) at Companies House, you will support, maintain, and develop the organisation's current and future data services. Working primarily with Oracle and PL/SQL technologies, you will contribute to the delivery of both public-facing and internal services, while knowledge of PostgreSQL would be advantageous. You will be involved in database development, administration, and support across development, testing, and end-to-end environments. The role offers the opportunity to play a key part in the ongoing transformation of Companies House services. Working within the Database Development team, you will develop and maintain data components, bulk data products, and Oracle PL/SQL packages that underpin customer-facing systems, including the Companies House Service (CHS). You will also support live production databases by investigating customer queries, producing data extracts and statistics, and creating data-fix scripts to implement bulk database updates. Watch this video to find out more about working in Digital at Companies House Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%. Find out more about what a great place Companies House is to work P lease note: Companies House cannot offer Visa sponsorship to candidates through this campaign. Security Clearance is an essential requirement for this campaign. You'll need to have been in the UK for at least 3 out of the last 5 years to be eligible to apply for SC. The team for this role is based in our Cardiff office, and a hybrid employment contract will be provided as the standard offering. You could also be aligned to our Edinburgh office if this is closer to you. However, remote contracts may be considered as an exception whereby commuting to one of these office locations is not reasonably practicable. Job description As a Senior Infrastructure Engineer (Database Development) you will: Use PL/SQL, database administration, and data development expertise to support and enhance the data platforms that underpin Companies House services. Collaborate with analysts, customers, developers, and support teams to deliver high-quality data solutions. Work in an Agile environment across multiple projects to support and improve core business systems. Install, configure, and maintain solutions in line with technical standards and Change Management processes. Develop and maintain automated deployment and release pipelines using Concourse CI/CD to support the reliable delivery of database and infrastructure changes. Investigate, diagnose, and resolve incidents within agreed service targets. Perform root cause analysis and implementing corrective actions to improve service reliability. Support the migration of on-premises services to public cloud platforms and contributing to the wider technology transformation programme. Promote Infrastructure as Code, automation, and DevOps best practices to improve operational efficiency and system resilience. This role combines database development, database administration, CI/CD automation, operational support, and cloud transformation work, providing opportunities to influence the evolution of critical public services. We are looking for an experienced Senior Infrastructure Engineer, who meets the technical specifications outlined here: Infrastructure engineer - Government Digital and Data Profession Capability Framework You can read more about a career in Digital and Data within the Civil Service in the Government Digital and Data Candidate Information Pack. About the team: The Database Development team is part of the Infrastructure Engineering profession and plays a key role in delivering the data platforms and services that support Companies House's critical systems. The team develops and maintains Oracle databases, PL/SQL solutions, data integrations, and bulk data products that underpin both internal services and customer-facing systems, including the Companies House Service (CHS). Working in Agile teams, you'll collaborate with engineers, analysts, architects, and service specialists to deliver secure, reliable, and scalable solutions. As part of our digital transformation programme, the team is modernising legacy platforms and increasing automation through CI/CD pipelines, providing opportunities to work with modern engineering practices while supporting business-critical national services. We foster a collaborative and supportive culture that encourages knowledge sharing, continuous learning, and innovation. You'll have the opportunity to influence technical decisions, develop your skills, and contribute to services used by millions of people across the UK. Person specification We're looking for the following skills: Has proven experience working within a multidisciplinary technical team, delivering database and infrastructure solutions in complex enterprise environments. Significant commercial experience developing Oracle database solutions using PL/SQL, including stored procedures, packages, functions, triggers, performance optimisation, and data modelling. Can troubleshoot and resolve complex database, application, and infrastructure issues, using a structured and analytical approach to problem solving. Has experience working effectively in distributed teams, utilising collaboration tools and technical documentation to diagnose and resolve issues remotely. Understands CI/CD principles and has experience developing and maintaining automated deployment pipelines using tools such as Concourse. Has experience supporting production services, including incident management, root cause analysis, problem management, and service improvement activities. Can communicate complex technical concepts clearly to both technical and non-technical stakeholders. Demonstrates a proactive approach to automation, continuous improvement, and adoption of DevOps and Infrastructure as Code practices. Experience administering Oracle databases (19c), including backup and recovery, performance monitoring, security management, and troubleshooting. Experience working with version control systems such as Git and supporting CI/CD pipelines using Concourse or similar tooling. Experience supporting and maintaining business-critical production systems within a structured IT service environment. Experience working within Agile delivery teams using Scrum methodologies and contributing throughout the software development lifecycle. Knowledge of cloud platforms (AWS) and migration activities, particularly the transition of on-premises services to public cloud environments. Experience writing and optimising SQL queries, data extracts, reporting solutions, and bulk data processing routines. Knowledge of PostgreSQL and cloud-native database technologies would be advantageous.
Sep 01, 2026
Full time
Location Crown Way, Cardiff, CF14 3UZ; Queen Elizabeth House, 1 Sibbald Walk, Edinburgh, EH8 8FT About the job Job summary As a Senior Infrastructure Engineer (Database Development) at Companies House, you will support, maintain, and develop the organisation's current and future data services. Working primarily with Oracle and PL/SQL technologies, you will contribute to the delivery of both public-facing and internal services, while knowledge of PostgreSQL would be advantageous. You will be involved in database development, administration, and support across development, testing, and end-to-end environments. The role offers the opportunity to play a key part in the ongoing transformation of Companies House services. Working within the Database Development team, you will develop and maintain data components, bulk data products, and Oracle PL/SQL packages that underpin customer-facing systems, including the Companies House Service (CHS). You will also support live production databases by investigating customer queries, producing data extracts and statistics, and creating data-fix scripts to implement bulk database updates. Watch this video to find out more about working in Digital at Companies House Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%. Find out more about what a great place Companies House is to work P lease note: Companies House cannot offer Visa sponsorship to candidates through this campaign. Security Clearance is an essential requirement for this campaign. You'll need to have been in the UK for at least 3 out of the last 5 years to be eligible to apply for SC. The team for this role is based in our Cardiff office, and a hybrid employment contract will be provided as the standard offering. You could also be aligned to our Edinburgh office if this is closer to you. However, remote contracts may be considered as an exception whereby commuting to one of these office locations is not reasonably practicable. Job description As a Senior Infrastructure Engineer (Database Development) you will: Use PL/SQL, database administration, and data development expertise to support and enhance the data platforms that underpin Companies House services. Collaborate with analysts, customers, developers, and support teams to deliver high-quality data solutions. Work in an Agile environment across multiple projects to support and improve core business systems. Install, configure, and maintain solutions in line with technical standards and Change Management processes. Develop and maintain automated deployment and release pipelines using Concourse CI/CD to support the reliable delivery of database and infrastructure changes. Investigate, diagnose, and resolve incidents within agreed service targets. Perform root cause analysis and implementing corrective actions to improve service reliability. Support the migration of on-premises services to public cloud platforms and contributing to the wider technology transformation programme. Promote Infrastructure as Code, automation, and DevOps best practices to improve operational efficiency and system resilience. This role combines database development, database administration, CI/CD automation, operational support, and cloud transformation work, providing opportunities to influence the evolution of critical public services. We are looking for an experienced Senior Infrastructure Engineer, who meets the technical specifications outlined here: Infrastructure engineer - Government Digital and Data Profession Capability Framework You can read more about a career in Digital and Data within the Civil Service in the Government Digital and Data Candidate Information Pack. About the team: The Database Development team is part of the Infrastructure Engineering profession and plays a key role in delivering the data platforms and services that support Companies House's critical systems. The team develops and maintains Oracle databases, PL/SQL solutions, data integrations, and bulk data products that underpin both internal services and customer-facing systems, including the Companies House Service (CHS). Working in Agile teams, you'll collaborate with engineers, analysts, architects, and service specialists to deliver secure, reliable, and scalable solutions. As part of our digital transformation programme, the team is modernising legacy platforms and increasing automation through CI/CD pipelines, providing opportunities to work with modern engineering practices while supporting business-critical national services. We foster a collaborative and supportive culture that encourages knowledge sharing, continuous learning, and innovation. You'll have the opportunity to influence technical decisions, develop your skills, and contribute to services used by millions of people across the UK. Person specification We're looking for the following skills: Has proven experience working within a multidisciplinary technical team, delivering database and infrastructure solutions in complex enterprise environments. Significant commercial experience developing Oracle database solutions using PL/SQL, including stored procedures, packages, functions, triggers, performance optimisation, and data modelling. Can troubleshoot and resolve complex database, application, and infrastructure issues, using a structured and analytical approach to problem solving. Has experience working effectively in distributed teams, utilising collaboration tools and technical documentation to diagnose and resolve issues remotely. Understands CI/CD principles and has experience developing and maintaining automated deployment pipelines using tools such as Concourse. Has experience supporting production services, including incident management, root cause analysis, problem management, and service improvement activities. Can communicate complex technical concepts clearly to both technical and non-technical stakeholders. Demonstrates a proactive approach to automation, continuous improvement, and adoption of DevOps and Infrastructure as Code practices. Experience administering Oracle databases (19c), including backup and recovery, performance monitoring, security management, and troubleshooting. Experience working with version control systems such as Git and supporting CI/CD pipelines using Concourse or similar tooling. Experience supporting and maintaining business-critical production systems within a structured IT service environment. Experience working within Agile delivery teams using Scrum methodologies and contributing throughout the software development lifecycle. Knowledge of cloud platforms (AWS) and migration activities, particularly the transition of on-premises services to public cloud environments. Experience writing and optimising SQL queries, data extracts, reporting solutions, and bulk data processing routines. Knowledge of PostgreSQL and cloud-native database technologies would be advantageous.
