Charity Advice Team Lead - Supervise & Improve Quality

Citizens Advice BANES is seeking a self-motivated supervisor to lead a team of advisers and volunteers. The role focuses on coordinating advice sessions, supporting staff and volunteers, and ensuring we meet quality targets in a busy environment.

You'll need a compassionate, patient approach, strong teamwork, excellent communication, and the ability to use various IT systems. A commitment to Citizens Advice aims and principles is essential.