Citizens Advice BANES

We are looking for a self-motivated individual with the proven ability to manage and supervise a team of advisers at a charity. Alternatively, this could suit an experienced Citizens Advice qualified volunteer Adviser or paid Caseworker seeking to move into a supervisory role. The role's main purpose is to provide supervision and support to our volunteer Advice team by coordinating advice sessions and ensuring we meet our quality targets. We are looking for someone with a compassionate and patient attitude, who is a strong team player, has an eye for detail and great people skills. You will have excellent written and verbal communication skills and the ability to use a range of IT systems. You will thrive in a busy environment, have a positive outlook and an understanding and commitment to the aims and principles of Citizens Advice. Citizens Advice values diversity, champions equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian, and Minority Ethnic people, as they are currently underrepresented in our workforce. Please note that applicants must have the legal right to work in the UK. Unfortunately, we are unable to offer visa sponsorship. Please note that this role is not a qualifying work experience (QWE) position for the purposes of the Solicitors Qualifying Examination (SQE). The number of working days can be agreed during the recruitment stage. The role is full-time but we would consider a job share covering 5 days or a candidate who wishes to work 4 days a week.

Citizens Advice BANES is seeking an experienced Gateway Assessor to join our team in the Greater London area. The role offers rapid progression through the full Citizens Advice Generalist Adviser training programme, delivering direct advice to the public and undertaking casework on social welfare law issues. Upon successful completion of six months' training you will be issued a new job description as a Generalist Advice Caseworker on starting salary £35,689 per annum, with potential to rise to

Citizens Advice BANES is seeking a self-motivated supervisor to lead a team of advisers and volunteers. The role focuses on coordinating advice sessions, supporting staff and volunteers, and ensuring we meet quality targets in a busy environment. You'll need a compassionate, patient approach, strong teamwork, excellent communication, and the ability to use various IT systems. A commitment to Citizens Advice aims and principles is essential.

Salary £27,624 per annum (increasing to £28,096 after probation period) Location Based at your preferred North Yorkshire office: Harrogate, Malton, Northallerton, Richmond, Scarborough or Selby. Workplace Office based Contract Permanent Working pattern Flexible Hours per week 22.5-37 per week (part time or full time) Are you passionate about helping others take control of their finances? Do you enjoy learning new skills and developing expertise while making a real difference in people's lives? We're looking for a proactive and compassionate individual to join our team as a Trainee Money Advice Caseworker. In this vital role, you'll undertake accredited training to deliver money and debt advice through casework, phone and email and liaise with third parties on behalf of clients. A key focus will be supporting clients to maximise their income, for example by claiming appropriate benefits and helping them resolve financial difficulties. You'll need to be organised, motivated and able to manage a varied caseload while meeting targets and deadlines. The ideal candidate is an effective communicator with strong interpersonal and negotiation skills, capable of interviewing clients sensitively and maintaining accurate, detailed case records. You should also be comfortable learning independently, seeking support when needed and applying new knowledge to your work. The role is based at your preferred North Yorkshire office: Harrogate, Malton, Northallerton, Richmond, Scarborough or Selby. Reserved interview dates: 8-9 September 2026 We're Disability Confident Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.

Job summary Salary £20,839 - 23,366 per annum Location Derby and/or Swadlincote Workplace Hybrid working Contract Fixed term contract, until 31 March 2028 Citizens Advice Mid Mercia is looking for a part-time Money Advice Caseworker to join our Money Advice Service to provide high-quality casework and financial capability support to clients experiencing financial difficulties. The role involves advising clients on budgeting, income maximisation, benefit entitlement, and managing household bills. The role may require a flexible approach to working, including attendance at office locations and occasional work in the community, depending on service needs and commissioner requirements. We are looking for someone who: Can manage own time effectively with a keen eye for detail Can monitor and maintain own standards ensuring work is accurate Is experienced in working with a diverse range of people and providing a welcoming environment for clients Has an understanding of the issues affecting society and their implications for clients and service provision Full training and support will be given to the successful candidate to enable them to carry out their role Responsibilities / Key Tasks: Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities To interpret information and present options to clients Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities What we offer in return: Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS) Opportunities for further training and continuous professional development Internal progression opportunities Remote/flexible working opportunities, subject to management approvalPaid DBS application, where applicable 5% pension contributions 3 month's full contractual pay for maternity, upon meeting qualifying criteria We're Disability Confident Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.

The debt caseworker will provide specialist debt casework to our clients. The advice is FCA regulated and done via face to face and telephone sessions. You will assist people to complete a financial statement, understand the options available to them and support them in implementing the chosen option. We assist with a wide range of options including Debt Relief Orders, payment plans and debt write offs. We're Disability Confident Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.

Citizens Advice BANES is seeking a Trainee Money Advice Caseworker to help people in North Yorkshire. You will train to deliver money and debt advice through casework, phone and email, and liaise with third parties on clients' behalf. A key focus is helping clients maximise income and resolve financial difficulties. Based at your preferred North Yorkshire office: Harrogate, Malton, Northallerton, Richmond, Scarborough or Selby, the role is permanent and office-based with flexible working

Citizens Advice North & West Kent is seeking a Money & Mental Health Caseworker to work remotely across the UK. The role focuses on delivering specialist debt and welfare benefits advice, supporting vulnerable clients facing mental health challenges, and coordinating with health and social care partners. You'll handle a varied caseload, advocate with creditors and agencies, and help clients access benefits and financial support while maintaining a compassionate, trauma-informed approach.

Money & Mental Health Caseworker (Remote) Job summary Location Anywhere in UK Workplace Work from home Contract Fixed term contract, until 30 September 2027 Are you an experienced adviser or caseworker who wants to make a lasting impact on the lives of people facing some of the toughest challenges? At Citizens Advice North & West Kent and Kent Law Centre, our award-winning Money & Mental Health Project supports people experiencing mental health challenges alongside debt, benefits, housing and financial difficulties. The project's innovative, person-centred approach was recognised with the Kent Healthwatch Recognition Award 2025 and continues to transform lives across Kent. As a Money & Mental Health Caseworker, you'll become a trusted source of support for vulnerable clients, helping them navigate complex financial situations, maximise income, reduce debt, access benefits and regain control of their lives. You'll take a holistic, trauma-informed approach, working alongside healthcare professionals, support services and community partners to achieve meaningful, long-term outcomes for clients. What you'll be doing: Deliver specialist debt and welfare benefits advice Manage a varied caseload of clients with complex needs Advocate with creditors, statutory agencies and support services Help clients access benefits, grants and financial support Build trusted relationships with people experiencing mental health challenges Work collaboratively with health, social care and community partners Support clients to improve their financial resilience, wellbeing and independence We're looking for someone who: Has experience delivering advice, casework or support services Understands debt, welfare benefits or financial capability issues Can build rapport with vulnerable clients and work in a compassionate, person-centred way Is organised, resilient and able to manage a varied caseload Shares our commitment to tackling poverty, inequality and social exclusion You'll be joining a supportive, ambitious organisation where your work has a direct and measurable impact on people's lives. Every day you'll help individuals who may feel overwhelmed, isolated or unable to move forward, providing the practical support and advocacy that enables them to achieve greater stability, confidence and wellbeing. If you're passionate about combining technical advice skills with compassion, persistence and creativity, we'd love to hear from you. We're Disability Confident Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.