The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.
The Asylum Group is driving the government's commitment to operate a fair, efficient and transparent asylum system. The key priorities include, operational excellence, ending the use of hotels to house asylum seekers and reducing the number of people supported by the asylum system. The group brings together analytical, data science, policy and operational teams responsible for transforming the asylum system, efficient decision making, operating new and existing accommodation models, asylum support, and excellent Management Information and data modelling.
The role leads the delivery of asylum accommodation contracts, ensuring high-quality service for vulnerable individuals. The post holder will manage provider performance, lead a service delivery team, and oversee contract governance. They will work closely with internal and external stakeholders, including local authorities, health services, and MPs to ensure services meet legal, policy, and customer standards.
This is a high-impact leadership role at the heart of public service delivery. You'll shape strategy, drive performance, and influence national policy outcomes, making a real difference to people's lives.
You will manage service delivery of asylum accommodation contracts in a dynamic and fast-paced environment and be accountable for managing relationships with service providers, working alongside commercial colleagues to manage performance against the contracts. This involves setting direction and leading a Service Delivery team who will carry-out the day-to-day contract management functions and driving performance of their team and respective providers in line with contract KPIs.
You will work closely with colleagues in Risk and Assurance to continuously drive improvements across all the contracts, in line with audits by the Immigration Chief Inspector, the National Audit Office and the Home Affairs Committee. They will work to embed customer insight and use management information to drive improvement across the contracts. Ensuring that the contracts deliver for Service Users and stakeholders, with the customer at the heart of what we do.
The post-holder will be expected to build strong relationships and represent HO with internal customers and external public sector stakeholders including Local Authorities, Health and Police as well as OGD and MPs. This will involve, attending and presenting progress updates for internal stakeholders on service delivery and leading communications for the contract to external stakeholders.
Key Responsibilities
Working Pattern
This role is available on a full-time basis.Thisrole is also suitable forpart-time working hours, with a minimum requirement to work 5 days / 32 hours per week due to business requirements.
Proud member of the Disability Confident employer scheme
Service Delivery Lead Company: Government Recruitment Service Salary: £62,732 - £69,006 Hours: Full-time Location: Salford Job type: Permanent Posting date: 24 Aug 2026 Closing date: 4 Sept 2026 SummaryThe Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.
The Asylum Group is driving the government's commitment to operate a fair, efficient and transparent asylum system. The key priorities include, operational excellence, ending the use of hotels to house asylum seekers and reducing the number of people supported by the asylum system. The group brings together analytical, data science, policy and operational teams responsible for transforming the asylum system, efficient decision making, operating new and existing accommodation models, asylum support, and excellent Management Information and data modelling.
The role leads the delivery of asylum accommodation contracts, ensuring high-quality service for vulnerable individuals. The post holder will manage provider performance, lead a service delivery team, and oversee contract governance. They will work closely with internal and external stakeholders, including local authorities, health services, and MPs to ensure services meet legal, policy, and customer standards.
This is a high-impact leadership role at the heart of public service delivery. You'll shape strategy, drive performance, and influence national policy outcomes, making a real difference to people's lives.
You will manage service delivery of asylum accommodation contracts in a dynamic and fast-paced environment and be accountable for managing relationships with service providers, working alongside commercial colleagues to manage performance against the contracts. This involves setting direction and leading a Service Delivery team who will carry-out the day-to-day contract management functions and driving performance of their team and respective providers in line with contract KPIs.
You will work closely with colleagues in Risk and Assurance to continuously drive improvements across all the contracts, in line with audits by the Immigration Chief Inspector, the National Audit Office and the Home Affairs Committee. They will work to embed customer insight and use management information to drive improvement across the contracts. Ensuring that the contracts deliver for Service Users and stakeholders, with the customer at the heart of what we do.
The post-holder will be expected to build strong relationships and represent HO with internal customers and external public sector stakeholders including Local Authorities, Health and Police as well as OGD and MPs. This will involve, attending and presenting progress updates for internal stakeholders on service delivery and leading communications for the contract to external stakeholders.
Key Responsibilities
Working Pattern
This role is available on a full-time basis.Thisrole is also suitable forpart-time working hours, with a minimum requirement to work 5 days / 32 hours per week due to business requirements.
Proud member of the Disability Confident employer schemeAbout Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions. Related jobs Deputy Director of Asylum Strategy and Implementation - SCS PB1£86,000 to £96,000 per year
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