Customer Service Advisor - Castle Donington
At Job&Talent, we are recruiting for a Customer Service Advisor to work with a leading logistics company in Castle Donington. You will be the first point of contact for customers, handling enquiries, tracking deliveries, and providing accurate information while identifying opportunities to cross-sell.
- 37.5 hours per week
- 7.5 hours per day, with shifts scheduled between 08:00 and 19:15
Pay rates:
Must-have requirements for Customer Service Advisor:
- Must have lived in the UK for the last 5 years
- At least 6 months of experience in a call centre environment
Desirable requirements for Customer Service Advisor:
- Experience in upselling and sales
Role for Customer Service Advisor:
- Manage customer enquiries via phone, email, and internal systems
- Provide accurate product and service information
- Resolve customer queries with a focus on first-time resolution
- Handle objections professionally and maintain customer confidence
Benefits for Customer Service Advisor:
- Gain valuable experience with a global logistics leader
- Professional development in a fast-paced customer service environment
- Structured working hours to support work-life balance
Location: Castle Donington
Duration: Ongoing