Senior Caseworker, Judicial Conduct Investigations Office, Judicial Office
- Ministry of Justice
- City Of Westminster, London
- Aug 25, 2026
Full time
HR / Recruitment
Job Description
This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply.
General Information Working Pattern
Full Time
Vacancy Approach
Cross Government
Location
London
Region
London
Closing Date
28-Aug-2026
Post Type
Permanent
HEO
Number of jobs available
1
Reserve List
12 Months
Job ID
21149
Descriptions & requirements Position:
Senior Caseworker
Location
Royal Courts of Justice, London, WC2A 2LL
Band
HEO
Contract Type
Permanent
Overview of the Judicial Office
The Judicial Office (JO) reports to, and is accountable, to the Lady Chief Justice (LCJ). It was established in 2006 to provide support to the LCJ and to the wider judiciary in upholding the rule of law and in delivering justice impartially, speedily and efficiently, following the Constitutional Reform Act 2005.
In addition, we support, and are accountable to, the Senior President of Tribunals, whose responsibilities extend to Scotland and Northern Ireland.
The JO is an interesting and unique place to work. Everything we do is in support of upholding the independence and impartiality of the judiciary. We work closely with HM Courts & Tribunals Service (HMCTS), the Ministry of Justice (MoJ) and others across Government as well as with the legal professions.
We are an Arm's Length Body sponsored by the Ministry of Justice. This creates an interesting and complex environment in which to work where we agree our priorities with the senior judiciary and receive our funding to deliver them from the Ministry of Justice. The Judicial Office has been through a period of significant growth resulting from an expansion of our remit and responsibilities.
The Judicial Conduct Investigations Office (JCIO) is part of the Judicial Office. We support the Lord Chancellor and Lady Chief Justice in their joint responsibility for judicial discipline.
We deal with complaints about the personal conduct of judicial office-holders. Our role is to assess complaints to determine whether they are within our remit and, if so, to take the appropriate action. This involves rejecting the significant number of complaints that fall outside of our remit and dismissing those that, after making enquires or listening to audio recordings, must be dismissed for various reasons. For complaints that involve substantiated allegations of misconduct, we present the information we have gathered to the senior judges, lay people and officials who have statutory roles within the conduct process, to assist them to make decisions and provide advice on individual complaints. Our work is governed by The Judicial Conduct Rules 2023. This and other information related to the JCIO's work can be found at:
We would like to recruit a senior caseworker to join our hardworking and committed team, based at the Royal Courts of Justice in London. In addition to assessing and managing an ongoing caseload, you will manage up to three EO members of staff. You will also have the opportunity to become involved in a range of projects across the team and the wider Judicial Office.
You will need to be an effective leader and communicator. You will be able to relay information in a professional manner, so it is easily understood. You should have an eye for detail and be able to apply a set of rules to assess whether a complaint contains an allegation of potential misconduct and determine the next appropriate step in the process. You will be able to work well independently but also with others. In return, you will be assisted to learn and develop within a supportive and friendly team.
The Role
As a senior caseworker in the JCIO your duties will include:
Should we receive a large number of applications we will conduct an initial sift on the lead behaviour of Communicating and Influencing.
Working Arrangements & Further Information
The JCIO follows the Judicial Office hybrid working approach, which requires a presence in the office at least 60% of working hours. While working from home on some days is not mandatory, most team members choose to mix home and office working each week. To meet the needs of the team, we expect everyone to be flexible about which days are worked from home/office each week. This role is not suitable for fulltime homeworking.
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map . All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended).
Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.
All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.
The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy.
The MoJ offers a range of benefits:
General Information Working Pattern
Full Time
Vacancy Approach
Cross Government
Location
London
Region
London
Closing Date
28-Aug-2026
Post Type
Permanent
HEO
Number of jobs available
1
Reserve List
12 Months
Job ID
21149
Descriptions & requirements Position:
Senior Caseworker
Location
Royal Courts of Justice, London, WC2A 2LL
Band
HEO
Contract Type
Permanent
Overview of the Judicial Office
The Judicial Office (JO) reports to, and is accountable, to the Lady Chief Justice (LCJ). It was established in 2006 to provide support to the LCJ and to the wider judiciary in upholding the rule of law and in delivering justice impartially, speedily and efficiently, following the Constitutional Reform Act 2005.
In addition, we support, and are accountable to, the Senior President of Tribunals, whose responsibilities extend to Scotland and Northern Ireland.
The JO is an interesting and unique place to work. Everything we do is in support of upholding the independence and impartiality of the judiciary. We work closely with HM Courts & Tribunals Service (HMCTS), the Ministry of Justice (MoJ) and others across Government as well as with the legal professions.
We are an Arm's Length Body sponsored by the Ministry of Justice. This creates an interesting and complex environment in which to work where we agree our priorities with the senior judiciary and receive our funding to deliver them from the Ministry of Justice. The Judicial Office has been through a period of significant growth resulting from an expansion of our remit and responsibilities.
The Judicial Conduct Investigations Office (JCIO) is part of the Judicial Office. We support the Lord Chancellor and Lady Chief Justice in their joint responsibility for judicial discipline.
We deal with complaints about the personal conduct of judicial office-holders. Our role is to assess complaints to determine whether they are within our remit and, if so, to take the appropriate action. This involves rejecting the significant number of complaints that fall outside of our remit and dismissing those that, after making enquires or listening to audio recordings, must be dismissed for various reasons. For complaints that involve substantiated allegations of misconduct, we present the information we have gathered to the senior judges, lay people and officials who have statutory roles within the conduct process, to assist them to make decisions and provide advice on individual complaints. Our work is governed by The Judicial Conduct Rules 2023. This and other information related to the JCIO's work can be found at:
We would like to recruit a senior caseworker to join our hardworking and committed team, based at the Royal Courts of Justice in London. In addition to assessing and managing an ongoing caseload, you will manage up to three EO members of staff. You will also have the opportunity to become involved in a range of projects across the team and the wider Judicial Office.
You will need to be an effective leader and communicator. You will be able to relay information in a professional manner, so it is easily understood. You should have an eye for detail and be able to apply a set of rules to assess whether a complaint contains an allegation of potential misconduct and determine the next appropriate step in the process. You will be able to work well independently but also with others. In return, you will be assisted to learn and develop within a supportive and friendly team.
The Role
As a senior caseworker in the JCIO your duties will include:
- Line management of up to three case workers, including reviewing draft correspondence and providing guidance where required.
- Carrying out senior level casework on complaints, proactively managing your own caseload to internal KPIs and working with other managers to ensure delivery of the team's work.
- Showing leadership in the team and promoting positivity and professionalism.
- Drafting high level correspondence, including ministerial correspondence.
- Managing Subject Access Requests and data compliance.
- Drafting advice on complaints for the Lord Chancellor and Lady Chief Justice.
- Producing statistical reports about performance against targets.
- Supporting senior casework managers with a range of work when needed.
- Leading on/contributing to projects which support delivery of the JCIO business plan.
- Strong leadership, including willingness to actively contribute to team meetings and management discussions.
- Excellent analytical ability and attention to detail.
- Experience of drafting to a high standard.
- Ability to manage a varied workload and reprioritise to meet competing demands.
- While the successful candidate will not be required to have prior knowledge of the judicial disciplinary system, a willingness to proactively work to acquire that knowledge is essential.
- Experience working with Microsoft systems, including co-pilot.
- Basic knowledge of the judicial system.
- Experience of drafting for senior judges and/or senior officials.
- Experience of managing reasonable adjustment requests.
- Understanding and knowledge of data handling, including SAR requests.
- Communicating and influencing
- Delivering at Pace
- Managing a Quality Service
- Making Effective Decisions
Should we receive a large number of applications we will conduct an initial sift on the lead behaviour of Communicating and Influencing.
Working Arrangements & Further Information
The JCIO follows the Judicial Office hybrid working approach, which requires a presence in the office at least 60% of working hours. While working from home on some days is not mandatory, most team members choose to mix home and office working each week. To meet the needs of the team, we expect everyone to be flexible about which days are worked from home/office each week. This role is not suitable for fulltime homeworking.
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map . All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended).
Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.
All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.
The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy.
The MoJ offers a range of benefits:
- Annual leave is 25 days on appointment and will increase to 30 days after five years' service.
- There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year . click apply for full job details
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