Head of Customer Outcomes Assurance

Leeds Building Society in the United Kingdom is seeking a strategic leader to design, supervise and enhance our Customer Assurance across the end-to-end customer journey. You'll lead a team of specialists, drive outcomes testing and ensure compliance with Consumer Duty and FCA rules, while strengthening customer trust through robust governance and colleague competency assessments.

You'll partner with senior leaders to embed a customer outcomes culture, deliver effective risk management and help