Customer Service Representative Daventry circa £27222 - £29000 per annum Plus Benefits Ref: 0868

Mon-Thurs office based,Fridays work from home

Our client is looking for amotivated and customer-focused individual to join their team as a CustomerService Representative.

Working alongside their field-basedteams you will also be supporting new sales growth with existing accounts and alsomanaging new leads.

The role of Customer Service Representative is based in theheart of the business and is responsible for looking after the needs ofspecified customers in a geographical area.

Working closely with the Area Sales Manager and otherdepartments, you will be responsible for ensuring customer retention,satisfaction, and account stability, as well as assisting to grow the businesswithin the account

This is a keyrole which requires the highest level of considered customer service to bedelivered.

Understanding andknowledge of the customer base is vital - from order patterns, to buying frequency,to the type of customer they are and the markets they serve.

You will also work cross-functionally,in regular communication with other departments - to answer any questions andresolve any issues - including the field sales team, supply chain team, technicalteam, credit control team, and warehouse team.

The purpose of this role is todeliver market-leading customer intimacy to drive loyalty and ultimatelybusiness growth.

Customer account management

Process incoming orders accurately, efficiently andensure timely release to the warehouse team.

Respond to all customer correspondence on the day ofreceipt

Answer all calls in a timely and professional manner

Make outbound productsales, and service calls, as identified in your strategy meeting or set out bymanager / team leader

• Ensure all area KPI'sare achieved
• Strengthen customer relationships
• Ensure customer informationand contact details are kept up to date