Join Superdrug Head Office- Make a Real Difference Every Day!
Hours:37.5 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We're a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.
Our success comes from our people - they make the difference. We're all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
Here's the exciting
bit A day includes:
Provide insurance and safety advice to employees in line
with Company policy and procedures and current legislation. Manage the
day-to-day handling of the business' insurance claims and assist the Insurance
Manager and Safety Team in achieving departmental objectives by liaising with
internal and external stakeholders.
Managing
product, employee and public personal injury claims, liaising with stores,
insurers and solicitors. Investigating claims and obtaining documentation
Ensuring
solicitor letters and court claim forms are handled within required legal
deadlines.
Providing
advice and dealing with property claims, proving third-party negligence to
recover losses for the business.
motor claims and liaising with insurers to support risk management
solutions.
rehabilitation support to employees following workplace accidents in
conjunction with employer liability insurers.
Attending
regular meetings with solicitors, brokers and insurers to ensure
processes, documentation and risk management systems support effective
with and providing advice and information to Customer Service and People
Monitoring
changes in legislation and court rulings that may impact insurance and
safety within the business.
Attending
quarterly meetings with third-party cost consultants dealing with landlord
insurance matters.
Regularly
checking the Display Screen Equipment (DSE) database, providing advice and
carrying out assessments for Head Office employees when required.
Maintaining
and updating the Safety Handbook on the Superdrug and Savers Store
Intranet.
Providing
eye test advice and Specsavers vouchers upon request.
Checking
invoices through Bottomline to ensure accuracy, prevent duplication and
allocate costs correctly.
Assisting
with ad hoc requests both within and outside the department, taking
Producing
reports and providing data analysis as required for internal reporting
purposes.
This job is a good fit for you if:You
enjoy working in a fast-paced retail Head Office environment.
You
have excellent organisational and communication skills.
You
have strong attention to detail.
You
can work to deadlines and prioritise your workload effectively.
You
are comfortable following established processes whilst also using your own
initiative.
You
enjoy building relationships and collaborating with a variety of internal
and external stakeholders.
Sees every interaction with the customer as an opportunity to
delight them and
comfortable using different platforms to communicate with them.
Understands customer needs and empowers others to remove any
service.
Uses positive language and behaviours in all interactions with
customers and colleagues,
building trust and rapport.
Always prioritises actions which delight the customer/colleague.
Suggests and supports new ideas and ways of working which are
designed to improve service
Are confident using data to make tactical decisions.
Are knowledgeable about their specialism and has an awareness of
their wider market and to support with the current trends in their
business area.
Actively looks for new ways of working through Ai that would
benefit the business and move things forward
Actively developing your ability to use AI effectively and think
critically about outputs.
Strengthen Human Touch - Keeping the human element strong:
Balancing AI efficiency with human coaching, empathy, and team cohesion
What you'll need:PC skills, particularly Microsoft Word, Excel and PowerPoint.
A
good understanding of personal injury, property and motor claims
legislation and processes.
Knowledge
of health and safety legislation and best practice.
A
flexible and adaptable team-player mindset.
Confidence
communicating with a wide range of people and building positive working
relationships.
A
positive, energetic and professional approach to work.
Be the voice of customers and orchestrate the organisation to live
the brand purpose and inspire a customer-first culture to build customer
love in every touchpoint of our Online and Offline platform
Confidently communicates, challenges and gives feedback to others.
Encourages teamwork & collaboration between their own team and
others.
Recognises the strengths & contribution of various teams,
builds on networks to understand priorities of others and how to add
value.
Seeks feedback and listens to it, takes responsibility to find
positive outcomes and solutions.
Generating ideas and feeling that they can be shared both within
their immediate team and also outside of the team.
Here's what's in it for you:For information on how we manage and store your data please go to