Director of Customer Success: Scale & Retention Lead

  • Sapiens International
  • Aug 22, 2026
Full time Call Centre / CustomerService

Job Description

Sapiens International Corporation N.V. is seeking a Customer Success Director to lead a small team and manage a portfolio of commercial insurance customers, ensuring health and renewals at scale.

You will be the named contact for a book of accounts, driving a disciplined, repeatable CS motion and coordinating with customer's operational owners day to day. The role emphasizes expanding value, avoiding sales quotas, and working across Sales, Support, Delivery, Product and Enablement.