Sapiens International Corporation N.V. is seeking a Customer Success Director to lead a small team and manage a portfolio of commercial insurance customers, ensuring health and renewals at scale. You will be the named contact for a book of accounts, driving a disciplined, repeatable CS motion and coordinating with customer's operational owners day to day. The role emphasizes expanding value, avoiding sales quotas, and working across Sales, Support, Delivery, Product and Enablement.
Aug 22, 2026
Full time
Sapiens International Corporation N.V. is seeking a Customer Success Director to lead a small team and manage a portfolio of commercial insurance customers, ensuring health and renewals at scale. You will be the named contact for a book of accounts, driving a disciplined, repeatable CS motion and coordinating with customer's operational owners day to day. The role emphasizes expanding value, avoiding sales quotas, and working across Sales, Support, Delivery, Product and Enablement.
We are building a new Customer Success team and are hiring a Customer Success Director to look after a portfolio of our commercial insurance customers through a consistent, playbook-led motion. You will be the named contact for a larger book of accounts, accountable for keeping them healthy and renewable at scale. This is a one-to-few role for people who run a disciplined, repeatable Customer Success motion and work with customers' operational owners day to day, rather than at C-suite level. About Sapiens Sapiens International is a global provider of core software for the insurance industry, serving Property & Casualty, Life & Pensions, and Reinsurance carriers worldwide. Our Customer Success team keeps and grows our customers beyond go-live. What you will do Deliver Sapiens' Customer Success motion for your book in line with the defined framework, playbooks, and tier coverage model. Be the named Customer Success Manager and maintain strong customer relationships built on credibility, consistency, and value, from go-live onward at a steady cadence. Own account health and product adoption across the book; track and report on adoption, usage, and health metrics, and act early where an account starts to slip. Run a consistent, standardised review cycle and build templated Customer Success plans that connect each customer's business goals to the value they get from Sapiens. Protect the retention floor: identify at-risk accounts early and orchestrate and mediate escalation resolution by pulling in the right internal stakeholders. Orchestrate Sales, Support, Delivery, Product, and Enablement so the customer experiences one coordinated relationship, coordinating training and resources as needed. Identify expansion (cross-sell and upsell) opportunities aligned to the customer's strategy and pass them to Sales to progress. You own the signal, not the sale. Use AI-assisted monitoring and standard health triggers to run a larger book efficiently. Scope You own the customer's success and growth from point of sale onward. You do not carry a sales quota or close deals, run support tickets, or run implementation projects - Sales, Support, and Delivery own those. You protect retention, flag expansion, and elevate on the customer's behalf. What you will bring (essential) 5+ years in a customer-facing role (Customer Success, account management, consulting, or customer support) managing a portfolio of accounts, including relationship management and issue resolution. A track record of building Customer Success plans and delivering measurable retention and account-health outcomes (e.g. gross retention, NPS). Experience running a consistent, playbook-led Customer Success motion across many accounts at once. Strong communication, presentation, and interpersonal skills, with the ability to influence, negotiate, and challenge stakeholders. Commercial and business acumen - able to understand and speak to customers' business drivers. Strong prioritisation and reporting skills; able to synthesise and communicate key insights. Able to work autonomously with ownership and accountability, with a design-thinking, root-cause approach to problem-solving. What you will bring (desirable) Insurance domain experience (P&C, Life & Pensions, or Reinsurance), or enterprise software serving insurers. Familiarity with core insurance platforms (policy administration, claims, or billing). Working within a born-in-the-cloud or cloud native software company. Experience with Customer Success tooling and AI-assisted health monitoring. Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds. is your contact for any questions. We Are Sapiens International Corporation N.V. is a global leader of AI-centric, SaaS-based insurance software, delivering hyper-relevant experiences that are efficient, compliant, and innovative. With agile intelligence, Sapiens' solutions turn real-time data and human insight into precise action at every moment, across every risk. The Sapiens platform includes agentic workflows accelerating every capability across policy, underwriting, claims, reinsurance, decisioning, and finance and compliance. With more than 600 insurers in over 30 countries running on Sapiens, our deep industry expertise is the foundation of our long-term relationships, from initial implementation through to modernization and market transformation. Sapiens is headquartered in London, serving customers in property and casualty, life, reinsurance, specialty, and workers' compensation from offices across North America, Europe, the Middle East, and Asia Pacific. Your Recruitment Journey We will keep you in the loop, as we focus on providing an inclusive screening and interview process. Each country has a local flavor, but here's what you can expect during our recruitment process: Apply Take the first step in our journey by submitting an application that reflects your skills, experiences, and professional aspirations. 1 Review Your CV will be carefully reviewed by our talent team to explore how your unique skills and potential align with Sapiens' needs and culture 2 Interview This is your opportunity to shine! Meet with our team, showcase your abilities, and learn more about Sapiens 3 Offer If there's a great match, we'll extend an offer to welcome you to our team. This is the exciting moment when your new journey begins to take shape 4 Onboard Once you accept, we'll guide you through a comprehensive onboarding process, introducing you to your new colleagues, roles, and the exciting challenges ahead
Aug 22, 2026
Full time
We are building a new Customer Success team and are hiring a Customer Success Director to look after a portfolio of our commercial insurance customers through a consistent, playbook-led motion. You will be the named contact for a larger book of accounts, accountable for keeping them healthy and renewable at scale. This is a one-to-few role for people who run a disciplined, repeatable Customer Success motion and work with customers' operational owners day to day, rather than at C-suite level. About Sapiens Sapiens International is a global provider of core software for the insurance industry, serving Property & Casualty, Life & Pensions, and Reinsurance carriers worldwide. Our Customer Success team keeps and grows our customers beyond go-live. What you will do Deliver Sapiens' Customer Success motion for your book in line with the defined framework, playbooks, and tier coverage model. Be the named Customer Success Manager and maintain strong customer relationships built on credibility, consistency, and value, from go-live onward at a steady cadence. Own account health and product adoption across the book; track and report on adoption, usage, and health metrics, and act early where an account starts to slip. Run a consistent, standardised review cycle and build templated Customer Success plans that connect each customer's business goals to the value they get from Sapiens. Protect the retention floor: identify at-risk accounts early and orchestrate and mediate escalation resolution by pulling in the right internal stakeholders. Orchestrate Sales, Support, Delivery, Product, and Enablement so the customer experiences one coordinated relationship, coordinating training and resources as needed. Identify expansion (cross-sell and upsell) opportunities aligned to the customer's strategy and pass them to Sales to progress. You own the signal, not the sale. Use AI-assisted monitoring and standard health triggers to run a larger book efficiently. Scope You own the customer's success and growth from point of sale onward. You do not carry a sales quota or close deals, run support tickets, or run implementation projects - Sales, Support, and Delivery own those. You protect retention, flag expansion, and elevate on the customer's behalf. What you will bring (essential) 5+ years in a customer-facing role (Customer Success, account management, consulting, or customer support) managing a portfolio of accounts, including relationship management and issue resolution. A track record of building Customer Success plans and delivering measurable retention and account-health outcomes (e.g. gross retention, NPS). Experience running a consistent, playbook-led Customer Success motion across many accounts at once. Strong communication, presentation, and interpersonal skills, with the ability to influence, negotiate, and challenge stakeholders. Commercial and business acumen - able to understand and speak to customers' business drivers. Strong prioritisation and reporting skills; able to synthesise and communicate key insights. Able to work autonomously with ownership and accountability, with a design-thinking, root-cause approach to problem-solving. What you will bring (desirable) Insurance domain experience (P&C, Life & Pensions, or Reinsurance), or enterprise software serving insurers. Familiarity with core insurance platforms (policy administration, claims, or billing). Working within a born-in-the-cloud or cloud native software company. Experience with Customer Success tooling and AI-assisted health monitoring. Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds. is your contact for any questions. We Are Sapiens International Corporation N.V. is a global leader of AI-centric, SaaS-based insurance software, delivering hyper-relevant experiences that are efficient, compliant, and innovative. With agile intelligence, Sapiens' solutions turn real-time data and human insight into precise action at every moment, across every risk. The Sapiens platform includes agentic workflows accelerating every capability across policy, underwriting, claims, reinsurance, decisioning, and finance and compliance. With more than 600 insurers in over 30 countries running on Sapiens, our deep industry expertise is the foundation of our long-term relationships, from initial implementation through to modernization and market transformation. Sapiens is headquartered in London, serving customers in property and casualty, life, reinsurance, specialty, and workers' compensation from offices across North America, Europe, the Middle East, and Asia Pacific. Your Recruitment Journey We will keep you in the loop, as we focus on providing an inclusive screening and interview process. Each country has a local flavor, but here's what you can expect during our recruitment process: Apply Take the first step in our journey by submitting an application that reflects your skills, experiences, and professional aspirations. 1 Review Your CV will be carefully reviewed by our talent team to explore how your unique skills and potential align with Sapiens' needs and culture 2 Interview This is your opportunity to shine! Meet with our team, showcase your abilities, and learn more about Sapiens 3 Offer If there's a great match, we'll extend an offer to welcome you to our team. This is the exciting moment when your new journey begins to take shape 4 Onboard Once you accept, we'll guide you through a comprehensive onboarding process, introducing you to your new colleagues, roles, and the exciting challenges ahead
Sapiens International is seeking a VP, Global Customer Support to own the strategy, operations, and performance of the worldwide customer support organization, ensuring 24x7 service desk coverage across all products and functions. The role serves as the executive escalation point for customer issues and is accountable for building a scalable function that meets tomorrow's standards for global enterprise customers.
Aug 22, 2026
Full time
Sapiens International is seeking a VP, Global Customer Support to own the strategy, operations, and performance of the worldwide customer support organization, ensuring 24x7 service desk coverage across all products and functions. The role serves as the executive escalation point for customer issues and is accountable for building a scalable function that meets tomorrow's standards for global enterprise customers.
Sapiens International is seeking a VP, Global Customer Support who will own the strategy, operations and performance of Sapiens' worldwide customer support organization, ensuring 24x7 service desk coverage across all products and functions under GCSO. This role is the executive escalation point for support cases and issues raised by customers, services teams and account managers, and is accountable for building a support function that scales with the business and meets tomorrow's standards for global enterprise customers. Location/working model: London - Hybrid (flexible) Key responsibilities: Serve as the senior escalation point of contact for Sapiens customers on all support matters, representing the voice of the customer at the executive level. Own oversight and direct management of the support functions that enable smooth operations of the Global Customer Support Center worldwide. Set the vision for and continuously evolve the global customer support strategy to meet growing business demand and rising customer expectations. Establish and maintain coverage models for all product lines, including cloud support, incorporating standard operating procedures and follow-the-sun models across multiple time zones. Provide strong, dynamic leadership that mentors, develops and guides regional support leaders and their teams to maximize the efficiency, quality and value of every customer interaction. Deliver results against a defined scope of work, including measurable ROI, strategic innovation, performance reporting and human capital development. Build, implement and maintain enterprise-wide Quality Assurance (QA) programs that drive continuous improvement and consistent achievement of Service Level Agreement (SLA) performance. Design and maintain an effective global organizational structure, including recruiting, training, coaching, recognition, workflow design, performance standards and staffing levels across all regions. Coordinate analytic, strategic and technical resources to meet client expectations, and ensure a disciplined Workforce Management practice is in place, covering planning, forecasting, scheduling and real-time management of all Contact Center staff. Own the customer support budget and resourcing plan, including in-house and outsourced/BPO capacity, and report performance and investment priorities to executive leadership. Partner with Product, Engineering and Cloud teams to ensure support readiness for new releases, regions and product lines, including new L1/L2 service stand ups. Knowledge, skills and expertise required: Bachelor's degree in Computer Science, MIS, or an equivalent field; advanced degree a plus. 15+ years leading global support organizations, including significant experience at a senior/executive management level. Proven experience establishing and scaling geographically dispersed, follow-the-sun support teams. ITIL expertise required; familiarity with ServiceNow is a plus. Track record of standing up new support regions and service tiers, including L1 and L2 operations. Experience working closely with Cloud and Product organizations to align support readiness with product strategy. Demonstrated success designing and modifying support processes and coverage models to improve efficiency. Sound business judgment with the ability to manage shifting priorities while remaining focused, motivated and enthusiastic. Excellent problem-resolution capabilities and strong critical thinking and analytical skills to isolate and resolve complex technical and operational issues. Executive-level interpersonal, communication and stakeholder management skills. Strong organizational, multi-tasking and prioritization skills across a large, distributed organization. Add to my Favorites We Are Sapiens International Corporation N.V. is a global leader of AI-centric, SaaS-based insurance software, delivering hyper-relevant experiences that are efficient, compliant, and innovative. With agile intelligence, Sapiens' solutions turn real time data and human insight into precise action at every moment, across every risk. The Sapiens platform includes agentic workflows accelerating every capability across policy, underwriting, claims, reinsurance, decisioning, and finance and compliance. With more than 600 insurers in over 30 countries running on Sapiens, our deep industry expertise is the foundation of our long term relationships, from initial implementation through to modernization and market transformation. Sapiens is headquartered in London, serving customers in property and casualty, life, reinsurance, specialty, and workers' compensation from offices across North America, Europe, the Middle East, and Asia Pacific. Your Recruitment Journey We will keep you in the loop, as we focus on providing an inclusive screening and interview process. Each country has a local flavor, but here's what you can expect during our recruitment process: Apply Apply Take the first step in our journey by submitting an application that reflects your skills, experiences, and professional aspirations. 1 Review Review Your CV will be carefully reviewed by our talent team to explore how your unique skills and potential align with Sapiens' needs and culture 2 Interview Interview This is your opportunity to shine! Meet with our team, showcase your abilities, and learn more about Sapiens 3 Offer Offer If there's a great match, we'll extend an offer to welcome you to our team. This is the exciting moment when your new journey begins to take shape 4 Onboard Onboard Once you accept, we'll guide you through a comprehensive onboarding process, introducing you to your new colleagues, roles, and the exciting challenges ahead
Aug 22, 2026
Full time
Sapiens International is seeking a VP, Global Customer Support who will own the strategy, operations and performance of Sapiens' worldwide customer support organization, ensuring 24x7 service desk coverage across all products and functions under GCSO. This role is the executive escalation point for support cases and issues raised by customers, services teams and account managers, and is accountable for building a support function that scales with the business and meets tomorrow's standards for global enterprise customers. Location/working model: London - Hybrid (flexible) Key responsibilities: Serve as the senior escalation point of contact for Sapiens customers on all support matters, representing the voice of the customer at the executive level. Own oversight and direct management of the support functions that enable smooth operations of the Global Customer Support Center worldwide. Set the vision for and continuously evolve the global customer support strategy to meet growing business demand and rising customer expectations. Establish and maintain coverage models for all product lines, including cloud support, incorporating standard operating procedures and follow-the-sun models across multiple time zones. Provide strong, dynamic leadership that mentors, develops and guides regional support leaders and their teams to maximize the efficiency, quality and value of every customer interaction. Deliver results against a defined scope of work, including measurable ROI, strategic innovation, performance reporting and human capital development. Build, implement and maintain enterprise-wide Quality Assurance (QA) programs that drive continuous improvement and consistent achievement of Service Level Agreement (SLA) performance. Design and maintain an effective global organizational structure, including recruiting, training, coaching, recognition, workflow design, performance standards and staffing levels across all regions. Coordinate analytic, strategic and technical resources to meet client expectations, and ensure a disciplined Workforce Management practice is in place, covering planning, forecasting, scheduling and real-time management of all Contact Center staff. Own the customer support budget and resourcing plan, including in-house and outsourced/BPO capacity, and report performance and investment priorities to executive leadership. Partner with Product, Engineering and Cloud teams to ensure support readiness for new releases, regions and product lines, including new L1/L2 service stand ups. Knowledge, skills and expertise required: Bachelor's degree in Computer Science, MIS, or an equivalent field; advanced degree a plus. 15+ years leading global support organizations, including significant experience at a senior/executive management level. Proven experience establishing and scaling geographically dispersed, follow-the-sun support teams. ITIL expertise required; familiarity with ServiceNow is a plus. Track record of standing up new support regions and service tiers, including L1 and L2 operations. Experience working closely with Cloud and Product organizations to align support readiness with product strategy. Demonstrated success designing and modifying support processes and coverage models to improve efficiency. Sound business judgment with the ability to manage shifting priorities while remaining focused, motivated and enthusiastic. Excellent problem-resolution capabilities and strong critical thinking and analytical skills to isolate and resolve complex technical and operational issues. Executive-level interpersonal, communication and stakeholder management skills. Strong organizational, multi-tasking and prioritization skills across a large, distributed organization. Add to my Favorites We Are Sapiens International Corporation N.V. is a global leader of AI-centric, SaaS-based insurance software, delivering hyper-relevant experiences that are efficient, compliant, and innovative. With agile intelligence, Sapiens' solutions turn real time data and human insight into precise action at every moment, across every risk. The Sapiens platform includes agentic workflows accelerating every capability across policy, underwriting, claims, reinsurance, decisioning, and finance and compliance. With more than 600 insurers in over 30 countries running on Sapiens, our deep industry expertise is the foundation of our long term relationships, from initial implementation through to modernization and market transformation. Sapiens is headquartered in London, serving customers in property and casualty, life, reinsurance, specialty, and workers' compensation from offices across North America, Europe, the Middle East, and Asia Pacific. Your Recruitment Journey We will keep you in the loop, as we focus on providing an inclusive screening and interview process. Each country has a local flavor, but here's what you can expect during our recruitment process: Apply Apply Take the first step in our journey by submitting an application that reflects your skills, experiences, and professional aspirations. 1 Review Review Your CV will be carefully reviewed by our talent team to explore how your unique skills and potential align with Sapiens' needs and culture 2 Interview Interview This is your opportunity to shine! Meet with our team, showcase your abilities, and learn more about Sapiens 3 Offer Offer If there's a great match, we'll extend an offer to welcome you to our team. This is the exciting moment when your new journey begins to take shape 4 Onboard Onboard Once you accept, we'll guide you through a comprehensive onboarding process, introducing you to your new colleagues, roles, and the exciting challenges ahead
We are building a new Customer Success team and are hiring a VP of Customer Success to own our most strategic insurance customers. You will be the customer's senior point of continuity across Support, Delivery, and Sales, and the person accountable for retaining and growing the revenue in your portfolio. This is a named, senior relationship role for people who operate at C-suite level and think commercially - not a shared-queue support function. About Sapiens Sapiens International is a global provider of core software for the insurance industry, serving Property & Casualty, Life & Pensions, and Reinsurance carriers worldwide. Our Customer Success team keeps and grows our most strategic customers beyond go-live. What you will do Own the senior relationship for a portfolio of strategic insurance accounts, developing a deep, cross-functional understanding of each customer's business and priorities. Own account health and the growth plan for each account; ensure visibility of account and programme health internally and with the customer, and act early on risk. Run the full executive business review cycle: preparation, delivery, value story, and follow-through. Drive product adoption across your accounts so customers achieve maximum value, and provide early insight and adoption recommendations on new products and features. Build the value case that makes each account renewal-ready ahead of the renewal conversation (you do not sign it). Identify and qualify expansion opportunities and hand them to Sales to close. You own the signal, not the sale. Orchestrate Support, Delivery, and Sales, taking point to drive customer issues to resolution through a standard methodology, so the customer experiences one relationship, not four functions. Act as the account-level voice of the customer, feeding feedback into Sapiens' product and Voice-of-Customer loop. Carry accountability for Net Revenue Retention across your portfolio. Scope You own the customer's success and growth. You do not carry a sales quota or close deals, run support tickets, or run implementation projects - Sales, Support, and Delivery own those. You make accounts renewable, qualify expansion, orchestrate, and elevate on the customer's behalf. What you will bring (essential) 8+ years relevant experience across Customer Success, implementation / delivery, or sales, managing strategic or named accounts. Experience with cloud-native or SaaS delivery and managed solutions. Executive presence and communication: able to define a vision, build a persuasive business case, establish personal credibility, and resolve conflicting views at C-suite level. Commercial fluency: able to build and defend a value and ROI narrative in the customer's own insurance terms. A track record of owning retention and expansion outcomes (NRR / gross retention) on a named book of accounts. Able to manage multiple strategic accounts and initiatives simultaneously and under pressure. Willingness to travel to customer sites, executive reviews, and company events. What you will bring (desirable) Insurance domain depth: strong knowledge of the P&C, Life & Pensions, or Reinsurance space, industry trends, and the economics of an insurer. Account planning and growth-plan coordination across multiple work streams. Customer-side coaching and change-management experience - executing a plan and adapting to obstacles, not just defining it. Experience with cloud-native or SaaS delivery and managed solutions. Working within a born-in-the-cloud software company. Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds. We Are Sapiens International Corporation N.V. is a global leader of AI-centric, SaaS-based insurance software, delivering hyper-relevant experiences that are efficient, compliant, and innovative. With agile intelligence, Sapiens' solutions turn real-time data and human insight into precise action at every moment, across every risk. The Sapiens platform includes agentic workflows accelerating every capability across policy, underwriting, claims, reinsurance, decisioning, and finance and compliance. With more than 600 insurers in over 30 countries running on Sapiens, our deep industry expertise is the foundation of our long-term relationships, from initial implementation through to modernization and market transformation. Sapiens is headquartered in London, serving customers in property and casualty, life, reinsurance, specialty, and workers' compensation from offices across North America, Europe, the Middle East, and Asia Pacific.
Aug 19, 2026
Full time
We are building a new Customer Success team and are hiring a VP of Customer Success to own our most strategic insurance customers. You will be the customer's senior point of continuity across Support, Delivery, and Sales, and the person accountable for retaining and growing the revenue in your portfolio. This is a named, senior relationship role for people who operate at C-suite level and think commercially - not a shared-queue support function. About Sapiens Sapiens International is a global provider of core software for the insurance industry, serving Property & Casualty, Life & Pensions, and Reinsurance carriers worldwide. Our Customer Success team keeps and grows our most strategic customers beyond go-live. What you will do Own the senior relationship for a portfolio of strategic insurance accounts, developing a deep, cross-functional understanding of each customer's business and priorities. Own account health and the growth plan for each account; ensure visibility of account and programme health internally and with the customer, and act early on risk. Run the full executive business review cycle: preparation, delivery, value story, and follow-through. Drive product adoption across your accounts so customers achieve maximum value, and provide early insight and adoption recommendations on new products and features. Build the value case that makes each account renewal-ready ahead of the renewal conversation (you do not sign it). Identify and qualify expansion opportunities and hand them to Sales to close. You own the signal, not the sale. Orchestrate Support, Delivery, and Sales, taking point to drive customer issues to resolution through a standard methodology, so the customer experiences one relationship, not four functions. Act as the account-level voice of the customer, feeding feedback into Sapiens' product and Voice-of-Customer loop. Carry accountability for Net Revenue Retention across your portfolio. Scope You own the customer's success and growth. You do not carry a sales quota or close deals, run support tickets, or run implementation projects - Sales, Support, and Delivery own those. You make accounts renewable, qualify expansion, orchestrate, and elevate on the customer's behalf. What you will bring (essential) 8+ years relevant experience across Customer Success, implementation / delivery, or sales, managing strategic or named accounts. Experience with cloud-native or SaaS delivery and managed solutions. Executive presence and communication: able to define a vision, build a persuasive business case, establish personal credibility, and resolve conflicting views at C-suite level. Commercial fluency: able to build and defend a value and ROI narrative in the customer's own insurance terms. A track record of owning retention and expansion outcomes (NRR / gross retention) on a named book of accounts. Able to manage multiple strategic accounts and initiatives simultaneously and under pressure. Willingness to travel to customer sites, executive reviews, and company events. What you will bring (desirable) Insurance domain depth: strong knowledge of the P&C, Life & Pensions, or Reinsurance space, industry trends, and the economics of an insurer. Account planning and growth-plan coordination across multiple work streams. Customer-side coaching and change-management experience - executing a plan and adapting to obstacles, not just defining it. Experience with cloud-native or SaaS delivery and managed solutions. Working within a born-in-the-cloud software company. Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds. We Are Sapiens International Corporation N.V. is a global leader of AI-centric, SaaS-based insurance software, delivering hyper-relevant experiences that are efficient, compliant, and innovative. With agile intelligence, Sapiens' solutions turn real-time data and human insight into precise action at every moment, across every risk. The Sapiens platform includes agentic workflows accelerating every capability across policy, underwriting, claims, reinsurance, decisioning, and finance and compliance. With more than 600 insurers in over 30 countries running on Sapiens, our deep industry expertise is the foundation of our long-term relationships, from initial implementation through to modernization and market transformation. Sapiens is headquartered in London, serving customers in property and casualty, life, reinsurance, specialty, and workers' compensation from offices across North America, Europe, the Middle East, and Asia Pacific.
Sapiens International is seeking a VP of Customer Success to own our most strategic insurance customers in the UK. You will be the customer's senior point of continuity across Support, Delivery, and Sales, and the person accountable for retaining and growing the revenue in your portfolio. This role targets C-suite relationships, driving adoption, renewal readiness, and cross-functional orchestration to ensure one comprehensive relationship across functions.
Aug 19, 2026
Full time
Sapiens International is seeking a VP of Customer Success to own our most strategic insurance customers in the UK. You will be the customer's senior point of continuity across Support, Delivery, and Sales, and the person accountable for retaining and growing the revenue in your portfolio. This role targets C-suite relationships, driving adoption, renewal readiness, and cross-functional orchestration to ensure one comprehensive relationship across functions.
Sapiens International is seeking a Senior VP of Customer Success to lead the UK region with a hands-on, player-coach style. Hybrid, based in London, reporting to the Head of Global Customer Success. You will own retention and expansion while personally managing strategic accounts. You will build and coach a regional CS team, ensure a single global standard, and drive revenue growth through strong C-suite relationships and scalable playbooks.
Aug 14, 2026
Full time
Sapiens International is seeking a Senior VP of Customer Success to lead the UK region with a hands-on, player-coach style. Hybrid, based in London, reporting to the Head of Global Customer Success. You will own retention and expansion while personally managing strategic accounts. You will build and coach a regional CS team, ensure a single global standard, and drive revenue growth through strong C-suite relationships and scalable playbooks.
We are building a new Customer Success team and are hiring an SVP of Customer Success to run Customer Success in the UK. This is a player-coach role: you will lead the team and be accountable for the region's retention and growth, while personally carrying a small book of our most strategic accounts. You will keep your region running to one global standard and stay hands-on enough to model it. Working model/Location: Hybrid (Flexible), London About Sapiens Sapiens International is a global provider of core software for the insurance industry, serving Property & Casualty, Life & Pensions, and Reinsurance carriers worldwide. Our Customer Success team keeps and grows our customers beyond go-live. More about the role Lead and develop the team Lead, coach, and develop a regional team of Customer Success Managers across the Strategic and Commercial tiers. Own capacity and coverage planning across the regional book - the right CSM on the right account at the defined tier coverage ratios. Set and uphold one global Customer Success standard and shared playbooks consistently across the region. Hire, onboard, and performance-manage CSMs, and build a bench for growth. Own the region Own regional Customer Success outcomes: aggregate Net Revenue Retention, gross retention, and account health across the region. Run the regional operating rhythm - health and risk reviews, forecasting, and escalation of the most at-risk accounts. Represent regional Customer Success to in-region Sales, Delivery, and Support leadership, and roll the region up to the Head of Global Customer Success. Carry your own book Personally own a small book of the region's most strategic accounts - staying hands-on at C-suite level and modelling the standard you set for the team. Scope You lead the regional Customer Success team and carry a personal account book. Your team owns customers' success and growth - not their contracts, tickets, or implementation projects, which sit with Sales, Support, and Delivery. You do not line-manage Sales, Support, or Delivery in the region; you orchestrate across them. What you will bring (essential) 10+ years in Customer Success or account management, including 3+ years leading or managing a team of CSMs or account managers. Experience with cloud-native or SaaS delivery and managed solutions. A track record of owning retention and expansion outcomes (NRR / gross retention) across a portfolio or a team. Player-coach credibility: able to personally run strategic C-suite relationships while leading a team. Experience building and running a consistent, playbook-led Customer Success motion at scale. Executive presence and commercial fluency: able to build and defend a value and ROI narrative and a persuasive business case at C-suite level. Willingness to travel across the region to customer sites, executive reviews, and events. What you will bring (desirable) Insurance domain experience (P&C, Life & Pensions, or Reinsurance), or enterprise software serving insurers. Experience hiring and scaling a Customer Success team within a defined coverage and capacity model. Knowledge of Sapiens' product suite (e.g. IDIT, TIA, AdvantageGo) or comparable core insurance platforms (policy administration, claims, or billing). Change-management or transformation experience - executing at scale and adapting to obstacles. Experience with cloud-native or SaaS delivery and managed solutions. Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds. is your contact for any questions. We kindly ask that you apply through our website or LinkedIn. Add to my Favorites We Are Sapiens International Corporation N.V. is a global leader of AI-centric, SaaS-based insurance software, delivering hyper-relevant experiences that are efficient, compliant, and innovative. With agile intelligence, Sapiens' solutions turn real-time data and human insight into precise action at every moment, across every risk. The Sapiens platform includes agentic workflows accelerating every capability across policy, underwriting, claims, reinsurance, decisioning, and finance and compliance. With more than 600 insurers in over 30 countries running on Sapiens, our deep industry expertise is the foundation of our long-term relationships, from initial implementation through to modernization and market transformation. Sapiens is headquartered in London, serving customers in property and casualty, life, reinsurance, specialty, and workers' compensation from offices across North America, Europe, the Middle East, and Asia Pacific.
Aug 14, 2026
Full time
We are building a new Customer Success team and are hiring an SVP of Customer Success to run Customer Success in the UK. This is a player-coach role: you will lead the team and be accountable for the region's retention and growth, while personally carrying a small book of our most strategic accounts. You will keep your region running to one global standard and stay hands-on enough to model it. Working model/Location: Hybrid (Flexible), London About Sapiens Sapiens International is a global provider of core software for the insurance industry, serving Property & Casualty, Life & Pensions, and Reinsurance carriers worldwide. Our Customer Success team keeps and grows our customers beyond go-live. More about the role Lead and develop the team Lead, coach, and develop a regional team of Customer Success Managers across the Strategic and Commercial tiers. Own capacity and coverage planning across the regional book - the right CSM on the right account at the defined tier coverage ratios. Set and uphold one global Customer Success standard and shared playbooks consistently across the region. Hire, onboard, and performance-manage CSMs, and build a bench for growth. Own the region Own regional Customer Success outcomes: aggregate Net Revenue Retention, gross retention, and account health across the region. Run the regional operating rhythm - health and risk reviews, forecasting, and escalation of the most at-risk accounts. Represent regional Customer Success to in-region Sales, Delivery, and Support leadership, and roll the region up to the Head of Global Customer Success. Carry your own book Personally own a small book of the region's most strategic accounts - staying hands-on at C-suite level and modelling the standard you set for the team. Scope You lead the regional Customer Success team and carry a personal account book. Your team owns customers' success and growth - not their contracts, tickets, or implementation projects, which sit with Sales, Support, and Delivery. You do not line-manage Sales, Support, or Delivery in the region; you orchestrate across them. What you will bring (essential) 10+ years in Customer Success or account management, including 3+ years leading or managing a team of CSMs or account managers. Experience with cloud-native or SaaS delivery and managed solutions. A track record of owning retention and expansion outcomes (NRR / gross retention) across a portfolio or a team. Player-coach credibility: able to personally run strategic C-suite relationships while leading a team. Experience building and running a consistent, playbook-led Customer Success motion at scale. Executive presence and commercial fluency: able to build and defend a value and ROI narrative and a persuasive business case at C-suite level. Willingness to travel across the region to customer sites, executive reviews, and events. What you will bring (desirable) Insurance domain experience (P&C, Life & Pensions, or Reinsurance), or enterprise software serving insurers. Experience hiring and scaling a Customer Success team within a defined coverage and capacity model. Knowledge of Sapiens' product suite (e.g. IDIT, TIA, AdvantageGo) or comparable core insurance platforms (policy administration, claims, or billing). Change-management or transformation experience - executing at scale and adapting to obstacles. Experience with cloud-native or SaaS delivery and managed solutions. Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds. is your contact for any questions. We kindly ask that you apply through our website or LinkedIn. Add to my Favorites We Are Sapiens International Corporation N.V. is a global leader of AI-centric, SaaS-based insurance software, delivering hyper-relevant experiences that are efficient, compliant, and innovative. With agile intelligence, Sapiens' solutions turn real-time data and human insight into precise action at every moment, across every risk. The Sapiens platform includes agentic workflows accelerating every capability across policy, underwriting, claims, reinsurance, decisioning, and finance and compliance. With more than 600 insurers in over 30 countries running on Sapiens, our deep industry expertise is the foundation of our long-term relationships, from initial implementation through to modernization and market transformation. Sapiens is headquartered in London, serving customers in property and casualty, life, reinsurance, specialty, and workers' compensation from offices across North America, Europe, the Middle East, and Asia Pacific.
We are building a new Customer Success team and are hiring a VP, Customer Success Manager to own our most strategic insurance customers. You will be the customer's senior point of continuity across Support, Delivery, and Sales, and the person accountable for retaining and growing the revenue in your portfolio. This is a named, senior relationship role for people who operate at C-suite level and think commercially - not a shared-queue support function. About Sapiens Sapiens International is a global provider of core software for the insurance industry, serving Property & Casualty, Life & Pensions, and Reinsurance carriers worldwide. Our Customer Success team keeps and grows our most strategic customers beyond go-live. What you will do Own the senior relationship for a portfolio of strategic insurance accounts, developing a deep, cross-functional understanding of each customer's business and priorities. Own account health and the growth plan for each account; ensure visibility of account and programme health internally and with the customer, and act early on risk. Run the full executive business review cycle: preparation, delivery, value story, and follow-through. Drive product adoption across your accounts so customers achieve maximum value, and provide early insight and adoption recommendations on new products and features. Build the value case that makes each account renewal-ready ahead of the renewal conversation (you do not sign it). Identify and qualify expansion opportunities and hand them to Sales to close. You own the signal, not the sale. Orchestrate Support, Delivery, and Sales, taking point to drive customer issues to resolution through a standard methodology, so the customer experiences one relationship, not four functions. Act as the account-level voice of the customer, feeding feedback into Sapiens' product and Voice-of-Customer loop. Carry accountability for Net Revenue Retention across your portfolio. Scope You own the customer's success and growth. You do not carry a sales quota or close deals, run support tickets, or run implementation projects - Sales, Support, and Delivery own those. You make accounts renewable, qualify expansion, orchestrate, and elevate on the customer's behalf. What you will bring (essential) 8+ years relevant experience across Customer Success, implementation / delivery, or sales, managing strategic or named accounts. Experience with cloud-native or SaaS delivery and managed solutions. Executive presence and communication: able to define a vision, build a persuasive business case, establish personal credibility, and resolve conflicting views at C-suite level. Commercial fluency: able to build and defend a value and ROI narrative in the customer's own insurance terms. A track record of owning retention and expansion outcomes (NRR / gross retention) on a named book of accounts. Able to manage multiple strategic accounts and initiatives simultaneously and under pressure. Willingness to travel to customer sites, executive reviews, and company events. What you will bring (desirable) Insurance domain depth: strong knowledge of the P&C, Life & Pensions, or Reinsurance space, industry trends, and the economics of an insurer. Account planning and growth-plan coordination across multiple work streams. Customer-side coaching and change-management experience - executing a plan and adapting to obstacles, not just defining it. How you will be measured Net Revenue Retention (headline), gross retention, account health, executive engagement, and qualified expansion pipeline handed to Sales. We Are Sapiens International Corporation N.V. is a global leader of AI-centric, SaaS-based insurance software, delivering hyper-relevant experiences that are efficient, compliant, and innovative. With agile intelligence, Sapiens' solutions turn real-time data and human insight into precise action at every moment, across every risk. The Sapiens platform includes agentic workflows accelerating every capability across policy, underwriting, claims, reinsurance, decisioning, and finance and compliance. With more than 600 insurers in over 30 countries running on Sapiens, our deep industry expertise is the foundation of our long-term relationships, from initial implementation through to modernization and market transformation. Sapiens is headquartered in London, serving customers in property and casualty, life, reinsurance, specialty, and workers' compensation from offices across North America, Europe, the Middle East, and Asia Pacific. Your Recruitment Journey We will keep you in the loop, as we focus on providing an inclusive screening and interview process. Each country has a local flavor, but here's what you can expect during our recruitment process:
Aug 13, 2026
Full time
We are building a new Customer Success team and are hiring a VP, Customer Success Manager to own our most strategic insurance customers. You will be the customer's senior point of continuity across Support, Delivery, and Sales, and the person accountable for retaining and growing the revenue in your portfolio. This is a named, senior relationship role for people who operate at C-suite level and think commercially - not a shared-queue support function. About Sapiens Sapiens International is a global provider of core software for the insurance industry, serving Property & Casualty, Life & Pensions, and Reinsurance carriers worldwide. Our Customer Success team keeps and grows our most strategic customers beyond go-live. What you will do Own the senior relationship for a portfolio of strategic insurance accounts, developing a deep, cross-functional understanding of each customer's business and priorities. Own account health and the growth plan for each account; ensure visibility of account and programme health internally and with the customer, and act early on risk. Run the full executive business review cycle: preparation, delivery, value story, and follow-through. Drive product adoption across your accounts so customers achieve maximum value, and provide early insight and adoption recommendations on new products and features. Build the value case that makes each account renewal-ready ahead of the renewal conversation (you do not sign it). Identify and qualify expansion opportunities and hand them to Sales to close. You own the signal, not the sale. Orchestrate Support, Delivery, and Sales, taking point to drive customer issues to resolution through a standard methodology, so the customer experiences one relationship, not four functions. Act as the account-level voice of the customer, feeding feedback into Sapiens' product and Voice-of-Customer loop. Carry accountability for Net Revenue Retention across your portfolio. Scope You own the customer's success and growth. You do not carry a sales quota or close deals, run support tickets, or run implementation projects - Sales, Support, and Delivery own those. You make accounts renewable, qualify expansion, orchestrate, and elevate on the customer's behalf. What you will bring (essential) 8+ years relevant experience across Customer Success, implementation / delivery, or sales, managing strategic or named accounts. Experience with cloud-native or SaaS delivery and managed solutions. Executive presence and communication: able to define a vision, build a persuasive business case, establish personal credibility, and resolve conflicting views at C-suite level. Commercial fluency: able to build and defend a value and ROI narrative in the customer's own insurance terms. A track record of owning retention and expansion outcomes (NRR / gross retention) on a named book of accounts. Able to manage multiple strategic accounts and initiatives simultaneously and under pressure. Willingness to travel to customer sites, executive reviews, and company events. What you will bring (desirable) Insurance domain depth: strong knowledge of the P&C, Life & Pensions, or Reinsurance space, industry trends, and the economics of an insurer. Account planning and growth-plan coordination across multiple work streams. Customer-side coaching and change-management experience - executing a plan and adapting to obstacles, not just defining it. How you will be measured Net Revenue Retention (headline), gross retention, account health, executive engagement, and qualified expansion pipeline handed to Sales. We Are Sapiens International Corporation N.V. is a global leader of AI-centric, SaaS-based insurance software, delivering hyper-relevant experiences that are efficient, compliant, and innovative. With agile intelligence, Sapiens' solutions turn real-time data and human insight into precise action at every moment, across every risk. The Sapiens platform includes agentic workflows accelerating every capability across policy, underwriting, claims, reinsurance, decisioning, and finance and compliance. With more than 600 insurers in over 30 countries running on Sapiens, our deep industry expertise is the foundation of our long-term relationships, from initial implementation through to modernization and market transformation. Sapiens is headquartered in London, serving customers in property and casualty, life, reinsurance, specialty, and workers' compensation from offices across North America, Europe, the Middle East, and Asia Pacific. Your Recruitment Journey We will keep you in the loop, as we focus on providing an inclusive screening and interview process. Each country has a local flavor, but here's what you can expect during our recruitment process:
Sapiens International Corporation N.V. is seeking a VP, Customer Success Manager in London to own our most strategic insurance customers and serve as the senior continuity point across Support, Delivery, and Sales. You will safeguard the relationship at C-suite level and drive revenue retention and expansion. You will lead executive business reviews, articulate value and ROI, and coordinate across product, delivery, and sales to ensure maximum customer value.
Aug 13, 2026
Full time
Sapiens International Corporation N.V. is seeking a VP, Customer Success Manager in London to own our most strategic insurance customers and serve as the senior continuity point across Support, Delivery, and Sales. You will safeguard the relationship at C-suite level and drive revenue retention and expansion. You will lead executive business reviews, articulate value and ROI, and coordinate across product, delivery, and sales to ensure maximum customer value.
We are building a new Customer Success team and are hiring an SVP of Customer Success. This is a player-coach role: you will lead the team and be accountable for the region's retention and growth, while personally carrying a small book of our most strategic accounts. You will keep your region running to one global standard and stay hands-on enough to model it. Working model/Location: Hybrid (Flexible), London About Sapiens Sapiens International is a global provider of core software for the insurance industry, serving Property & Casualty, Life & Pensions, and Reinsurance carriers worldwide. Our Customer Success team keeps and grows our customers beyond go-live. More about the role Lead and develop the team Lead, coach, and develop a regional team of Customer Success Managers across the Strategic and Commercial tiers. Own capacity and coverage planning across the regional book - the right CSM on the right account at the defined tier coverage ratios. Set and uphold one global Customer Success standard and shared playbooks consistently across the region. Hire, onboard, and performance-manage CSMs, and build a bench for growth. Own the region Own regional Customer Success outcomes: aggregate Net Revenue Retention, gross retention, and account health across the region. Run the regional operating rhythm - health and risk reviews, forecasting, and escalation of the most at-risk accounts. Represent regional Customer Success to in-region Sales, Delivery, and Support leadership, and roll the region up to the Head of Global Customer Success. Carry your own book Personally own a small book of the region's most strategic accounts - staying hands-on at C-suite level and modelling the standard you set for the team. Scope You lead the regional Customer Success team and carry a personal account book. Your team owns customers' success and growth - not their contracts, tickets, or implementation projects, which sit with Sales, Support, and Delivery. You do not line-manage Sales, Support, or Delivery in the region; you orchestrate across them. What you will bring (essential) 10+ years in Customer Success or account management, including 3+ years leading or managing a team of CSMs or account managers. Experience with cloud-native or SaaS delivery and managed solutions. A track record of owning retention and expansion outcomes (NRR / gross retention) across a portfolio or a team. Player-coach credibility: able to personally run strategic C-suite relationships while leading a team. Experience building and running a consistent, playbook-led Customer Success motion at scale. Executive presence and commercial fluency: able to build and defend a value and ROI narrative and a persuasive business case at C-suite level. Willingness to travel across the region to customer sites, executive reviews, and events. What you will bring (desirable) Insurance domain experience (P&C, Life & Pensions, or Reinsurance), or enterprise software serving insurers. Experience hiring and scaling a Customer Success team within a defined coverage and capacity model. Knowledge of Sapiens' product suite (e.g. IDIT, TIA, AdvantageGo) or comparable core insurance platforms (policy administration, claims, or billing). Change-management or transformation experience - executing at scale and adapting to obstacles. Add to my Favorites We Are Sapiens International Corporation N.V. is a global leader of AI-centric, SaaS-based insurance software, delivering hyper-relevant experiences that are efficient, compliant, and innovative. With agile intelligence, Sapiens' solutions turn real-time data and human insight into precise action at every moment, across every risk. The Sapiens platform includes agentic workflows accelerating every capability across policy, underwriting, claims, reinsurance, decisioning, and finance and compliance. With more than 600 insurers in over 30 countries running on Sapiens, our deep industry expertise is the foundation of our long-term relationships, from initial implementation through to modernization and market transformation. Sapiens is headquartered in London, serving customers in property and casualty, life, reinsurance, specialty, and workers' compensation from offices across North America, Europe, the Middle East, and Asia Pacific.
Aug 11, 2026
Full time
We are building a new Customer Success team and are hiring an SVP of Customer Success. This is a player-coach role: you will lead the team and be accountable for the region's retention and growth, while personally carrying a small book of our most strategic accounts. You will keep your region running to one global standard and stay hands-on enough to model it. Working model/Location: Hybrid (Flexible), London About Sapiens Sapiens International is a global provider of core software for the insurance industry, serving Property & Casualty, Life & Pensions, and Reinsurance carriers worldwide. Our Customer Success team keeps and grows our customers beyond go-live. More about the role Lead and develop the team Lead, coach, and develop a regional team of Customer Success Managers across the Strategic and Commercial tiers. Own capacity and coverage planning across the regional book - the right CSM on the right account at the defined tier coverage ratios. Set and uphold one global Customer Success standard and shared playbooks consistently across the region. Hire, onboard, and performance-manage CSMs, and build a bench for growth. Own the region Own regional Customer Success outcomes: aggregate Net Revenue Retention, gross retention, and account health across the region. Run the regional operating rhythm - health and risk reviews, forecasting, and escalation of the most at-risk accounts. Represent regional Customer Success to in-region Sales, Delivery, and Support leadership, and roll the region up to the Head of Global Customer Success. Carry your own book Personally own a small book of the region's most strategic accounts - staying hands-on at C-suite level and modelling the standard you set for the team. Scope You lead the regional Customer Success team and carry a personal account book. Your team owns customers' success and growth - not their contracts, tickets, or implementation projects, which sit with Sales, Support, and Delivery. You do not line-manage Sales, Support, or Delivery in the region; you orchestrate across them. What you will bring (essential) 10+ years in Customer Success or account management, including 3+ years leading or managing a team of CSMs or account managers. Experience with cloud-native or SaaS delivery and managed solutions. A track record of owning retention and expansion outcomes (NRR / gross retention) across a portfolio or a team. Player-coach credibility: able to personally run strategic C-suite relationships while leading a team. Experience building and running a consistent, playbook-led Customer Success motion at scale. Executive presence and commercial fluency: able to build and defend a value and ROI narrative and a persuasive business case at C-suite level. Willingness to travel across the region to customer sites, executive reviews, and events. What you will bring (desirable) Insurance domain experience (P&C, Life & Pensions, or Reinsurance), or enterprise software serving insurers. Experience hiring and scaling a Customer Success team within a defined coverage and capacity model. Knowledge of Sapiens' product suite (e.g. IDIT, TIA, AdvantageGo) or comparable core insurance platforms (policy administration, claims, or billing). Change-management or transformation experience - executing at scale and adapting to obstacles. Add to my Favorites We Are Sapiens International Corporation N.V. is a global leader of AI-centric, SaaS-based insurance software, delivering hyper-relevant experiences that are efficient, compliant, and innovative. With agile intelligence, Sapiens' solutions turn real-time data and human insight into precise action at every moment, across every risk. The Sapiens platform includes agentic workflows accelerating every capability across policy, underwriting, claims, reinsurance, decisioning, and finance and compliance. With more than 600 insurers in over 30 countries running on Sapiens, our deep industry expertise is the foundation of our long-term relationships, from initial implementation through to modernization and market transformation. Sapiens is headquartered in London, serving customers in property and casualty, life, reinsurance, specialty, and workers' compensation from offices across North America, Europe, the Middle East, and Asia Pacific.