Job Description
Logistics Supervisor
Warrington
£35,000 + benefits
CAST UK is recruiting for a Logistics Team Supervisor to join a growing logistics business based in Warrington.
This is a hands-on supervisory position, working closely with the Logistics Team Manager and acting as their deputy when required. You'll play a key role in keeping the operation running smoothly, supporting the team, managing customer expectations and ensuring deliveries are completed to a high standard.
The Role
You'll be responsible for overseeing the day-to-day logistics operation, from initial booking through to successful delivery.
Key responsibilities include:
- Supervising a busy logistics office and daily network of drivers
- Managing inbound calls, bookings, quotes, customer queries and escalations
- Overseeing live deliveries and resolving issues quickly and effectively
- Balancing customer service, inbound sales and driver management
- Planning and managing capacity across drivers and subcontracted partners
- Supporting recruitment and onboarding of local courier drivers
- Supervising customer-facing and driver-facing office teams
- Monitoring service levels, KPIs and customer satisfaction
- Deputising for the Logistics Team Manager when required
About You
- Strong customer and driver management experience
- Excellent problem-solving and decision-making skills
- The ability to remain calm and decisive under pressure
- A strong sense of ownership and accountability
- Confident communication skills
- Experience using TMS, dispatch or modern logistics systems
Want to recruit a similar role?
Cast UK is a leading executive consultancy, providing national recruitment solutions across Procurement, HR, Buying, Supply Chain, and Logistics. Every consultant has a professional background in their specialist market, enabling us to deliver exceptional hiring results from entry level through to board appointments.
If you're looking to secure talent for your business, contact Cast UK to discuss how we can support your next hire.
