Housing Support Officer / Scheme Manager

Housing Support Officer / Scheme Manager

Are you organised, compassionate and confident working with people? This is a rewarding opportunity to support older and vulnerable residents to live independently, while helping to keep housing schemes safe, welcoming and well managed.

If you've also worked in the following roles, we'd also like to hear from you: Supported Housing Officer, Housing Officer, Sheltered Housing Officer, Retirement Living Officer, Community Support Officer, Resident Support Officer, Support Worker, Customer Service Advisor, Scheme Coordinator

This role is officially known as a Relief Scheme Manager

SALARY: £29,983 per annum + Benefits

LOCATION: Stanwell, Middlesex (TW19) with travel across Staines, Surrey and Bromley. Mileage paid

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 hours per week, Monday to Friday

PLEASE NOTE: A full Driving Licence and access to your own vehicle is essential

JOB OVERVIEW

This is a rewarding opportunity for a Housing Support Officer / Scheme Manager to make a real difference to older and vulnerable residents by helping them feel safe, supported and confident in their homes.

As the Housing Support Officer / Scheme Manager you will be a trusted day-to-day point of contact for residents, families, contractors and professionals, ensuring the service runs smoothly and that residents receive the right support, guidance and signposting when needed.

The Housing Support Officer / Scheme Manager will also complete health and safety checks, support tenancy activity, maintain accurate records, respond to safeguarding concerns and work closely with internal teams, care providers, statutory services and voluntary agencies.

DUTIES

Your duties as the Housing Support Officer / Scheme Manager will include:

• Health and Safety Checks: Complete regular health, safety and fire safety checks, maintaining clear, accurate and auditable records
• Resident Support: Provide person-centred support using assessments, risk assessments, ILPs, logbooks and appropriate signposting
• Tenancy Activity: Support viewings, assessments, sign-ups, induction meetings, move-ins and tenancy terminations
• Safeguarding Response: Identify safeguarding concerns and take appropriate action in line with procedures and reporting requirements
• Community Engagement: Support residents to shape social, wellbeing and community activities that reflect their interests and needs
• ASB Case Support: Respond to anti-social behaviour issues fairly and professionally, working with housing colleagues where required
• DBS Compliance: Maintain accurate DBS-related records for ancillary workers, contractors, volunteers and visitors to the schemes
• Partnership Working: Liaise with care providers, GPs, hospitals, social services, local authorities, families and community organisations
• Benefits and Arrears Support: Help residents access Housing Benefit, Universal Credit and other welfare benefits where appropriate
• Scheme Coordination: Act as a reliable first point of contact for residents, families, professionals and contractors

CANDIDATE REQUIREMENTS

Essential

• Experience in a customer-facing role
• Good understanding of the needs of older or vulnerable people
• Background in housing, care, support, customer service, resident services or a similar people-focused environment
• Confidence with basic health and safety responsibilities, inspections and record keeping
• Ability to keep accurate, confidential and appropriate records
• Calm, resilient and organised approach, with the ability to work independently
• Able to have clear, honest and kind conversations with residents and stakeholders
• Full UK driving licence and access to a car
• Educated to GCSE level or equivalent in Maths and English

Desirable

• Level 3 qualification in Housing or Supported Housing, or willingness to work towards this
• Supervisory or management training
• Health and safety knowledge or qualification
• Knowledge of welfare benefits, including Housing Benefit and Universal Credit
• Experience organising or supporting social and wellbeing activities
• Experience working in sheltered housing, extra care or supported housing

BENEFITS

• 25 days' holiday, plus Bank Holidays, increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Annual allowance of up to £300 to use towards health and lifestyle benefits for you and your family
• Flexible benefits, salary exchange benefits, rewards and discounts

This role requires an Enhanced DBS Check

The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they'd still encourage you to apply should you not feel you meet the criteria 100%.

APPLY TODAY

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P15052

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