People Manager - Professional Services Portfolio are proud to be partnering exclusively with one of the UK's most respected professional services providers, delivering expert support across HR, Employment Law and Health & Safety. This award-winning organisation is the parenting company of a global group and continues to experience impressive growth, making this an exciting time to join a forward-thinking, people-focused business. We are seeking experienced HR Advisors who are passionate about delivering high-quality, commercially focused advice and who want to progress their career within a thriving, supportive environment. The Role As an HR Advisor, you will provide professional HR and Employment Law advice to a diverse client base across the UK, supporting businesses of all sizes and sectors. You will work collaboratively within a specialist advisory team, delivering advice via telephone and email, ensuring it is legally compliant, pragmatic and tailored to each client's unique needs. Where appropriate, you will confidently present compliant and non-compliant options, clearly outlining associated risks to enable informed decision-making. You'll receive extensive training, continuous professional development, and clear opportunities to progress into senior advisory or leadership roles. Key Responsibilities Deliver accurate, legally compliant HR and employment law advice with a strong customer focus Build trusted, long-term relationships with clients at every interaction Meet personal and departmental KPIs and SLAs Respond to client queries promptly and professionally within contractual timeframes Provide clear options and innovative solutions tailored to each client's business Maintain detailed, accurate case notes on internal systems Support clients with documentation, implementation guidance, and ad-hoc letter drafting Ensure advice aligns with client contracts, policies, and terms & conditions Stay up to date with legislative changes, best practice, and ACAS guidance What You'll Bring Proven, practical experience in a HR advisory role - or in a leadership role with experience managing HR processes. Strong working knowledge of UK employment law, HR best practice, and ACAS guidance A proactive, solutions-focused mindset with creative problem-solving ability Confidence working in a fast-paced, KPI-driven professional services environment Excellent written and verbal communication skills Ability to prioritise workload and work autonomously when required Professional, adaptable, and resilient under pressure Strong attention to detail and accuracy Competent with MS Office and case management systems Enthusiasm for building client relationships Why Join? Join a market-leading, award-winning organisation with global backing Clear career progression and development opportunities High-quality training and ongoing learning Collaborative, supportive team culture Exposure to a wide variety of complex and interesting client cases Qualification opportunities (L7 CIPD Accreditation) 50025BG2R11 INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
Aug 24, 2026
Full time
People Manager - Professional Services Portfolio are proud to be partnering exclusively with one of the UK's most respected professional services providers, delivering expert support across HR, Employment Law and Health & Safety. This award-winning organisation is the parenting company of a global group and continues to experience impressive growth, making this an exciting time to join a forward-thinking, people-focused business. We are seeking experienced HR Advisors who are passionate about delivering high-quality, commercially focused advice and who want to progress their career within a thriving, supportive environment. The Role As an HR Advisor, you will provide professional HR and Employment Law advice to a diverse client base across the UK, supporting businesses of all sizes and sectors. You will work collaboratively within a specialist advisory team, delivering advice via telephone and email, ensuring it is legally compliant, pragmatic and tailored to each client's unique needs. Where appropriate, you will confidently present compliant and non-compliant options, clearly outlining associated risks to enable informed decision-making. You'll receive extensive training, continuous professional development, and clear opportunities to progress into senior advisory or leadership roles. Key Responsibilities Deliver accurate, legally compliant HR and employment law advice with a strong customer focus Build trusted, long-term relationships with clients at every interaction Meet personal and departmental KPIs and SLAs Respond to client queries promptly and professionally within contractual timeframes Provide clear options and innovative solutions tailored to each client's business Maintain detailed, accurate case notes on internal systems Support clients with documentation, implementation guidance, and ad-hoc letter drafting Ensure advice aligns with client contracts, policies, and terms & conditions Stay up to date with legislative changes, best practice, and ACAS guidance What You'll Bring Proven, practical experience in a HR advisory role - or in a leadership role with experience managing HR processes. Strong working knowledge of UK employment law, HR best practice, and ACAS guidance A proactive, solutions-focused mindset with creative problem-solving ability Confidence working in a fast-paced, KPI-driven professional services environment Excellent written and verbal communication skills Ability to prioritise workload and work autonomously when required Professional, adaptable, and resilient under pressure Strong attention to detail and accuracy Competent with MS Office and case management systems Enthusiasm for building client relationships Why Join? Join a market-leading, award-winning organisation with global backing Clear career progression and development opportunities High-quality training and ongoing learning Collaborative, supportive team culture Exposure to a wide variety of complex and interesting client cases Qualification opportunities (L7 CIPD Accreditation) 50025BG2R11 INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
YMCA St Paul's Group (SPG) is a charity and registered housing provider whose mission is to be an inclusive Christian Association transforming communities so that all young people can belong, contribute and thrive. As a member of the wider YMCA Federation, our vision is of places where young people thrive and communities flourish. As one of the largest YMCAs in Europe and one of the largest providers of supported housing in London, we provide supported housing services, health and wellbeing services, education and training services through its health and wellbeing centres, children, youth and family programmes, including nurseries, after school clubs and soft play centres. Being part of YMCA St Paul's Group means not only working for a great London based charity that has supported young people and communities for over 150 years but also being part of a national association and global movement. We are one of the UK's Top 100 Best Workplaces 2026 and have also been recognised as one of the UK's Top 100 Best Workplaces for Development 2026. About the role: You will assist the Housing and Support team in delivering high-quality housing and support to our residents. In this role, you'll frequently serve as the first point of contact for our residents and visitors, addressing a wide range of inquiries and providing comprehensive information and holistic advice . You will deliver a consistent, top-tier customer service experience for everyone you engage with, especially our residents and their support network. Your role will be wonderfully divers with varied responsibilities such as; reception duties, first aid, fire marshal, health and safety, as well as being the face of YMCA St Paul's Group to welcome new residents and Health & Wellbeing members. As the first point of contact for our valued residents and visitors, you'll play a pivotal role in our mission to deliver top-notch housing and support . You'll tackle a diverse range of responsibilities, making every day exciting and fulfilling: Deliver Outstanding Customer Service: You will be at the forefront of providing a consistently high-quality customer service experience. Your interactions will leave a lasting impression on everyone you encounter, especially our residents and their support network . Versatility at its Best: This role is anything but monotonous. In addition to typical reception duties such as managing telephone services, handling mail, overseeing repairs, and processing payments, you'll also play a vital role in maintaining the safety of our building . Safety and Security: You'll be designated as the first aider and fire marshal, entrusted with ensuring the safety and well-being of our residents during emergencies. Regular patrols, including Wellbeing and Facilities checks, will be part of your shift, contributing to our community's safety and comfort . Welcoming and Listening: This role will often be the first point of contact; you may receive new residents, address complaints, handle reports of anti-social behaviour, or lend a compassionate ear to residents and the public. Your ability to identify and report concerns or issues as appropriate will be invaluable. Joining our team means becoming part of a friendly and supportive group of experienced housing advisors. Where your expertise and passion will shine as you play a vital role in making a difference in the lives of our residents and visitors . Your multifaceted responsibilities will keep you engaged, and your dedication to delivering high-quality service will be a source of pride and accomplishment . What we offer: At YMCA St Paul's Group, we prioritise improving diversity and inclusion in the workplace and our services. We value your authenticity and unique voice and encourage you to share your opinions.You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups. You can learn, grow, and reach your full potential as a team member. We are committed to your development and will support your personal growth journey.Our comprehensive learning and development programme includes training, qualifications, and on-the-job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities. In addition, you will have access to a range of benefits which will support you in mind, body, and spirit, which include: Free gym access across our sites. Discounts from major retailers and supermarkets. Free access to well-being and counselling services. The ability to work from a range of outer London work locations. Career development programmes to help you thrive. Family-friendly policies to help you balance work-life, including enhanced maternity pay. Life Assurance (permanent contracts only). We are unable to provide visa sponsorship and can only accept applications from individuals who already have the right to work in the UK. As this role involves working with vulnerable members of society including regulated activity, a Basic, Standard or Enhanced Criminal Disclosure will be required following a conditional offer. We are making people aware of this because with Enhanced disclosures, spent convictions may appear. However, if you were appointed, we will consider all circumstances before making a final decision. Previous applications: If you have applied for a similar role within the last six months and were unsuccessful, we encourage you to consider whether your experience has developed further before reapplying. Accessibility & adjustments: We are committed to making reasonable adjustments throughout the recruitment process. Please let us know in advance if you require any support to participate fully. At YMCA St Paul's Group, we actively promote equality of opportunity and are committed to creating an inclusive environment where everyone is treated with dignity and respect. We welcome applications from all backgrounds, communities, and industries, and value the diverse skills, experiences, and perspectives that make our workforce stronger. The successful candidate will be expected to uphold and work in accordance with the Christian ethos and values of the YMCA.
Aug 24, 2026
Full time
YMCA St Paul's Group (SPG) is a charity and registered housing provider whose mission is to be an inclusive Christian Association transforming communities so that all young people can belong, contribute and thrive. As a member of the wider YMCA Federation, our vision is of places where young people thrive and communities flourish. As one of the largest YMCAs in Europe and one of the largest providers of supported housing in London, we provide supported housing services, health and wellbeing services, education and training services through its health and wellbeing centres, children, youth and family programmes, including nurseries, after school clubs and soft play centres. Being part of YMCA St Paul's Group means not only working for a great London based charity that has supported young people and communities for over 150 years but also being part of a national association and global movement. We are one of the UK's Top 100 Best Workplaces 2026 and have also been recognised as one of the UK's Top 100 Best Workplaces for Development 2026. About the role: You will assist the Housing and Support team in delivering high-quality housing and support to our residents. In this role, you'll frequently serve as the first point of contact for our residents and visitors, addressing a wide range of inquiries and providing comprehensive information and holistic advice . You will deliver a consistent, top-tier customer service experience for everyone you engage with, especially our residents and their support network. Your role will be wonderfully divers with varied responsibilities such as; reception duties, first aid, fire marshal, health and safety, as well as being the face of YMCA St Paul's Group to welcome new residents and Health & Wellbeing members. As the first point of contact for our valued residents and visitors, you'll play a pivotal role in our mission to deliver top-notch housing and support . You'll tackle a diverse range of responsibilities, making every day exciting and fulfilling: Deliver Outstanding Customer Service: You will be at the forefront of providing a consistently high-quality customer service experience. Your interactions will leave a lasting impression on everyone you encounter, especially our residents and their support network . Versatility at its Best: This role is anything but monotonous. In addition to typical reception duties such as managing telephone services, handling mail, overseeing repairs, and processing payments, you'll also play a vital role in maintaining the safety of our building . Safety and Security: You'll be designated as the first aider and fire marshal, entrusted with ensuring the safety and well-being of our residents during emergencies. Regular patrols, including Wellbeing and Facilities checks, will be part of your shift, contributing to our community's safety and comfort . Welcoming and Listening: This role will often be the first point of contact; you may receive new residents, address complaints, handle reports of anti-social behaviour, or lend a compassionate ear to residents and the public. Your ability to identify and report concerns or issues as appropriate will be invaluable. Joining our team means becoming part of a friendly and supportive group of experienced housing advisors. Where your expertise and passion will shine as you play a vital role in making a difference in the lives of our residents and visitors . Your multifaceted responsibilities will keep you engaged, and your dedication to delivering high-quality service will be a source of pride and accomplishment . What we offer: At YMCA St Paul's Group, we prioritise improving diversity and inclusion in the workplace and our services. We value your authenticity and unique voice and encourage you to share your opinions.You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups. You can learn, grow, and reach your full potential as a team member. We are committed to your development and will support your personal growth journey.Our comprehensive learning and development programme includes training, qualifications, and on-the-job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities. In addition, you will have access to a range of benefits which will support you in mind, body, and spirit, which include: Free gym access across our sites. Discounts from major retailers and supermarkets. Free access to well-being and counselling services. The ability to work from a range of outer London work locations. Career development programmes to help you thrive. Family-friendly policies to help you balance work-life, including enhanced maternity pay. Life Assurance (permanent contracts only). We are unable to provide visa sponsorship and can only accept applications from individuals who already have the right to work in the UK. As this role involves working with vulnerable members of society including regulated activity, a Basic, Standard or Enhanced Criminal Disclosure will be required following a conditional offer. We are making people aware of this because with Enhanced disclosures, spent convictions may appear. However, if you were appointed, we will consider all circumstances before making a final decision. Previous applications: If you have applied for a similar role within the last six months and were unsuccessful, we encourage you to consider whether your experience has developed further before reapplying. Accessibility & adjustments: We are committed to making reasonable adjustments throughout the recruitment process. Please let us know in advance if you require any support to participate fully. At YMCA St Paul's Group, we actively promote equality of opportunity and are committed to creating an inclusive environment where everyone is treated with dignity and respect. We welcome applications from all backgrounds, communities, and industries, and value the diverse skills, experiences, and perspectives that make our workforce stronger. The successful candidate will be expected to uphold and work in accordance with the Christian ethos and values of the YMCA.
Head of Governance, Risk and Procurement Horsham Permanent Exciting opportunity to lead the Governance, Risk and Procurement functions Be a trusted advisor to the Board, Committees and Executive Team About Our Client Established in 2000, Saxon Weald is a housing association managing close to 7,000 homes across Sussex and Hampshire. They provide affordable rented and shared ownership homes for individuals and families, as well as properties exclusively for the over 55s. They are a charitable Community Benefit Society, with the money they make from rents being re-invested in the management, maintenance and building of homes, and they're proud to enable positive life chances by providing safe and secure homes. With the launch of a new three year Corporate Plan earlier this year, Saxon Weald is entering an exciting new chapter. It is deepening its commitment to customers, enhancing service delivery and modernising systems to support a more responsive, inclusive, and future ready organisation. Job Description Key Responsibilities: Lead Saxon Weald's Governance, Risk management, assurance and procurement functions, ensuring alignment with organisational goals. Ensure high standards of Governance and Compliance, ensuring high performance and regulatory compliance. Be a trusted advisor to the Board, Committees and Executive Team delivering high-quality reports and insight that support decision-making and helps drive continuous improvement. Support a consistent, risk aware, customer focused and value-for-money approach, embedding these principles into departmental plans and performance monitoring. The Successful Applicant Head of Governance, Risk and Procurement What We're Looking For: Leadership experience within a Governance role, ideally within social housing or other regulated industries. Proven track record of managing Board and Committees, with experience of influencing around Governance and Risk matters Excellent interpersonal and strategic skills, with the ability to influence senior stakeholders, lead change and foster a high-performing, customer-focused culture. You can make a real difference in people's lives by leading the Governance, Risk and Procurement function that supports Saxon Weald's mission to provide safe, secure, and affordable homes-enabling positive life chances, strengthening communities and delivering long-term social value. What's on Offer Head of Governance, Risk and Procurement: Permanent Opportunity Competitive Salary + Benefits package Hybrid Working Office: Horsham Process: Advert Close Date: 21st August 2026 1st Stage Interviews: w/c 7th September 2026 2nd Stage Interviews: w/c 14th September 2026
Aug 24, 2026
Full time
Head of Governance, Risk and Procurement Horsham Permanent Exciting opportunity to lead the Governance, Risk and Procurement functions Be a trusted advisor to the Board, Committees and Executive Team About Our Client Established in 2000, Saxon Weald is a housing association managing close to 7,000 homes across Sussex and Hampshire. They provide affordable rented and shared ownership homes for individuals and families, as well as properties exclusively for the over 55s. They are a charitable Community Benefit Society, with the money they make from rents being re-invested in the management, maintenance and building of homes, and they're proud to enable positive life chances by providing safe and secure homes. With the launch of a new three year Corporate Plan earlier this year, Saxon Weald is entering an exciting new chapter. It is deepening its commitment to customers, enhancing service delivery and modernising systems to support a more responsive, inclusive, and future ready organisation. Job Description Key Responsibilities: Lead Saxon Weald's Governance, Risk management, assurance and procurement functions, ensuring alignment with organisational goals. Ensure high standards of Governance and Compliance, ensuring high performance and regulatory compliance. Be a trusted advisor to the Board, Committees and Executive Team delivering high-quality reports and insight that support decision-making and helps drive continuous improvement. Support a consistent, risk aware, customer focused and value-for-money approach, embedding these principles into departmental plans and performance monitoring. The Successful Applicant Head of Governance, Risk and Procurement What We're Looking For: Leadership experience within a Governance role, ideally within social housing or other regulated industries. Proven track record of managing Board and Committees, with experience of influencing around Governance and Risk matters Excellent interpersonal and strategic skills, with the ability to influence senior stakeholders, lead change and foster a high-performing, customer-focused culture. You can make a real difference in people's lives by leading the Governance, Risk and Procurement function that supports Saxon Weald's mission to provide safe, secure, and affordable homes-enabling positive life chances, strengthening communities and delivering long-term social value. What's on Offer Head of Governance, Risk and Procurement: Permanent Opportunity Competitive Salary + Benefits package Hybrid Working Office: Horsham Process: Advert Close Date: 21st August 2026 1st Stage Interviews: w/c 7th September 2026 2nd Stage Interviews: w/c 14th September 2026
SAP Payroll & Time Advisor Location: Broughton, hybrid Rate: £17.24 per hour PAYE Contract: 6 month with potential for extension Morson are recruiting on behalf of a global aerospace and defence client for an experienced SAP Payroll & Time Advisor to join their Reward Operations team in Broughton. You'll be responsible for processing a variety of payroll, time and HR administration transactions, supporting employees with payroll queries, and ensuring all work is completed accurately and within agreed service levels. Key Responsibilities Process payroll transactions including overtime, one-off payments, P45s, court orders and statutory payments Process time-related changes including sickness, shift changes and overtime Respond to payroll queries via telephone and ticketing system Produce HR documentation including employment references and correspondence Support HR administration and flexible benefits processes About You Previous payroll administration experience Knowledge of PAYE, SSP, SMP, pensions, student loans and statutory deductions Experience using SAP or another payroll system (SAP desirable) Strong administration and customer service skills Excellent attention to detail and organisational skills Confident working independently and as part of a team This is a fantastic opportunity to join a leading global aerospace and defence organisation through Morson Recruitment. Apply now with your latest CV.
Aug 24, 2026
Full time
SAP Payroll & Time Advisor Location: Broughton, hybrid Rate: £17.24 per hour PAYE Contract: 6 month with potential for extension Morson are recruiting on behalf of a global aerospace and defence client for an experienced SAP Payroll & Time Advisor to join their Reward Operations team in Broughton. You'll be responsible for processing a variety of payroll, time and HR administration transactions, supporting employees with payroll queries, and ensuring all work is completed accurately and within agreed service levels. Key Responsibilities Process payroll transactions including overtime, one-off payments, P45s, court orders and statutory payments Process time-related changes including sickness, shift changes and overtime Respond to payroll queries via telephone and ticketing system Produce HR documentation including employment references and correspondence Support HR administration and flexible benefits processes About You Previous payroll administration experience Knowledge of PAYE, SSP, SMP, pensions, student loans and statutory deductions Experience using SAP or another payroll system (SAP desirable) Strong administration and customer service skills Excellent attention to detail and organisational skills Confident working independently and as part of a team This is a fantastic opportunity to join a leading global aerospace and defence organisation through Morson Recruitment. Apply now with your latest CV.
Are you an experienced HR professional who thrives in a fast-paced operational environment? Do you enjoy partnering with managers, coaching leaders and driving positive people outcomes? Are you looking for a role where you can influence culture, engagement and performance across a large, complex operation? Here at GXO, we're recruiting for a HR Advisor to join our Sherburn-in-Elmet operation . This is a full-time, permanent role , working Monday to Friday, 08:00 - 16:00 , where you'll provide a proactive and commercially focused HR service, supporting managers and colleagues across a large shared-user logistics operation. Working closely with the HR Manager, you'll help deliver the site People Plan, support employee engagement initiatives and ensure best practice HR support is provided across all areas of the employee lifecycle. Pay, benefits and more: We're looking to offer a salary of £34,000 and 33 days annual leave including bank holidays. Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You'll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! What you'll do on a typical day: Provide expert HR guidance and support to managers on employee relations matters including disciplinary, grievance, performance and absence management cases, ensuring a consistent and legally compliant approach Coach and develop managers at all levels, building capability and confidence in handling people-related matters while promoting best practice HR management Manage key employee lifecycle activities, including starters, leavers, probation reviews, recruitment support and onboarding processes Support the delivery of employee engagement, wellbeing, diversity, inclusion and business-wide people initiatives that enhance colleague experience and retention Maintain compliance with employment legislation, HR policies and audit requirements while supporting HR projects and the wider delivery of the site People Plan. What you need to succeed at GXO: Previous experience in a HR Advisor or HR Generalist role within a fast-paced operational, warehousing, logistics or manufacturing environment Strong working knowledge of UK Employment Law and employee relations processes, with experience managing a range of ER cases Proven ability to coach, challenge and influence managers while building strong working relationships across all levels of the business Experience supporting employee engagement initiatives, recruitment activities and the full employee lifecycle Strong organisational, communication and stakeholder management skills, with excellent attention to detail and confidence using Microsoft Office application We engineer faster, smarter, leaner supply chains GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Aug 24, 2026
Full time
Are you an experienced HR professional who thrives in a fast-paced operational environment? Do you enjoy partnering with managers, coaching leaders and driving positive people outcomes? Are you looking for a role where you can influence culture, engagement and performance across a large, complex operation? Here at GXO, we're recruiting for a HR Advisor to join our Sherburn-in-Elmet operation . This is a full-time, permanent role , working Monday to Friday, 08:00 - 16:00 , where you'll provide a proactive and commercially focused HR service, supporting managers and colleagues across a large shared-user logistics operation. Working closely with the HR Manager, you'll help deliver the site People Plan, support employee engagement initiatives and ensure best practice HR support is provided across all areas of the employee lifecycle. Pay, benefits and more: We're looking to offer a salary of £34,000 and 33 days annual leave including bank holidays. Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You'll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! What you'll do on a typical day: Provide expert HR guidance and support to managers on employee relations matters including disciplinary, grievance, performance and absence management cases, ensuring a consistent and legally compliant approach Coach and develop managers at all levels, building capability and confidence in handling people-related matters while promoting best practice HR management Manage key employee lifecycle activities, including starters, leavers, probation reviews, recruitment support and onboarding processes Support the delivery of employee engagement, wellbeing, diversity, inclusion and business-wide people initiatives that enhance colleague experience and retention Maintain compliance with employment legislation, HR policies and audit requirements while supporting HR projects and the wider delivery of the site People Plan. What you need to succeed at GXO: Previous experience in a HR Advisor or HR Generalist role within a fast-paced operational, warehousing, logistics or manufacturing environment Strong working knowledge of UK Employment Law and employee relations processes, with experience managing a range of ER cases Proven ability to coach, challenge and influence managers while building strong working relationships across all levels of the business Experience supporting employee engagement initiatives, recruitment activities and the full employee lifecycle Strong organisational, communication and stakeholder management skills, with excellent attention to detail and confidence using Microsoft Office application We engineer faster, smarter, leaner supply chains GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
HR Advisor - Transactional Location: Hounslow (Hybrid Working) Rate: £17.09 PAYE / £22.65 Umbrella Contract: 3 Months Department: People & Organisational Development Team: Transactional & People Support Join a People Team That Puts People First We are looking for an experienced and customer-focused HR Advisor - Transactional to join our Transactional and People Support Team. This is an exciting opportunity to play a key role in delivering high-quality HR administration and first-line people support across a busy and dynamic organisation. The successful candidate will support a wide range of employee lifecycle activities, provide first-line HR advice, and ensure HR transactions are processed accurately, efficiently, and in compliance with organisational policies and statutory requirements. Experience using iTrent and/or previous HR transactional or first-line HR advisory experience would be highly advantageous. This is a hybrid role, with attendance at Hounslow House two days per week (Wednesday and Thursday, with flexibility around the second office day where required). Key Responsibilities As HR Advisor - Transactional, you will: Manage employee lifecycle transactions from start to finish, ensuring accuracy and timely completion. Process appointments, contract changes, payroll-impacting transactions, leavers, restructures and organisational changes. Provide first-line HR advice and support to managers and employees. Investigate and resolve payroll, contractual and HR system discrepancies. Maintain accurate employee records and ensure compliance with audit and statutory requirements. Support organisational change activity, establishment management and post management processes. Liaise effectively with managers, payroll providers and key stakeholders to ensure seamless service delivery. Monitor transactional activity and identify opportunities for service improvements. Contribute to projects and continuous improvement initiatives across the People function. About You We're looking for someone who can combine excellent administration skills with strong customer service and problem-solving abilities. You will have: Strong knowledge of employee lifecycle administration and HR transactional processes. Experience working with HR systems, ideally iTrent . Understanding of payroll-related HR processes and compliance requirements. The ability to manage a varied and busy workload while meeting competing deadlines. Excellent attention to detail and accuracy when handling contractual and payroll-related changes. Strong analytical and problem-solving skills with the ability to investigate and resolve issues effectively. Excellent communication and stakeholder management skills. A proactive approach to continuous improvement and service excellence. Our Values At Hounslow, our values shape everything we do: Lead with Heart We work with care, compassion and understanding, always putting people at the centre of what we do. Do New We embrace innovation, challenge the status quo and continually look for better ways of working. Pass on the Power We trust people, empower decision-making and encourage ownership and accountability. Harness the Mix We value collaboration, diversity of thought and working together to achieve shared goals. Be a Rock We take responsibility, deliver results and remain resilient when facing challenges. Why Apply? This is an excellent opportunity for an HR professional looking to develop their transactional HR and advisory experience within a supportive and forward-thinking local authority environment. You'll work within a collaborative People team, contribute to meaningful improvements, and play a vital role in supporting employees throughout their journey with the organisation. Apply today to become part of a team dedicated to delivering excellent people services and making a positive impact across Hounslow. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Aug 24, 2026
Full time
HR Advisor - Transactional Location: Hounslow (Hybrid Working) Rate: £17.09 PAYE / £22.65 Umbrella Contract: 3 Months Department: People & Organisational Development Team: Transactional & People Support Join a People Team That Puts People First We are looking for an experienced and customer-focused HR Advisor - Transactional to join our Transactional and People Support Team. This is an exciting opportunity to play a key role in delivering high-quality HR administration and first-line people support across a busy and dynamic organisation. The successful candidate will support a wide range of employee lifecycle activities, provide first-line HR advice, and ensure HR transactions are processed accurately, efficiently, and in compliance with organisational policies and statutory requirements. Experience using iTrent and/or previous HR transactional or first-line HR advisory experience would be highly advantageous. This is a hybrid role, with attendance at Hounslow House two days per week (Wednesday and Thursday, with flexibility around the second office day where required). Key Responsibilities As HR Advisor - Transactional, you will: Manage employee lifecycle transactions from start to finish, ensuring accuracy and timely completion. Process appointments, contract changes, payroll-impacting transactions, leavers, restructures and organisational changes. Provide first-line HR advice and support to managers and employees. Investigate and resolve payroll, contractual and HR system discrepancies. Maintain accurate employee records and ensure compliance with audit and statutory requirements. Support organisational change activity, establishment management and post management processes. Liaise effectively with managers, payroll providers and key stakeholders to ensure seamless service delivery. Monitor transactional activity and identify opportunities for service improvements. Contribute to projects and continuous improvement initiatives across the People function. About You We're looking for someone who can combine excellent administration skills with strong customer service and problem-solving abilities. You will have: Strong knowledge of employee lifecycle administration and HR transactional processes. Experience working with HR systems, ideally iTrent . Understanding of payroll-related HR processes and compliance requirements. The ability to manage a varied and busy workload while meeting competing deadlines. Excellent attention to detail and accuracy when handling contractual and payroll-related changes. Strong analytical and problem-solving skills with the ability to investigate and resolve issues effectively. Excellent communication and stakeholder management skills. A proactive approach to continuous improvement and service excellence. Our Values At Hounslow, our values shape everything we do: Lead with Heart We work with care, compassion and understanding, always putting people at the centre of what we do. Do New We embrace innovation, challenge the status quo and continually look for better ways of working. Pass on the Power We trust people, empower decision-making and encourage ownership and accountability. Harness the Mix We value collaboration, diversity of thought and working together to achieve shared goals. Be a Rock We take responsibility, deliver results and remain resilient when facing challenges. Why Apply? This is an excellent opportunity for an HR professional looking to develop their transactional HR and advisory experience within a supportive and forward-thinking local authority environment. You'll work within a collaborative People team, contribute to meaningful improvements, and play a vital role in supporting employees throughout their journey with the organisation. Apply today to become part of a team dedicated to delivering excellent people services and making a positive impact across Hounslow. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Technical Advisor Apprentice Saint Mellons £26,436 + Yearly Bonus + Excellent Benefits Yolk Recruitment are supporting a highly successful manufacturer in Saint Mellons, with the recruitment of a Technical Advisor Apprentice to join their experienced Technical team. You will need to be at least 18 years old to apply for this position. This is an outstanding opportunity for someone looking to build a long-term career within construction, engineering or manufacturing. Working alongside experienced Technical Advisors, you'll gain hands-on experience whilst completing a fully funded Level 3 Apprenticeship, developing the technical knowledge and practical skills needed to become a qualified Technical Advisor. You'll rotate across different departments, work alongside experienced professionals and gain exposure to the full project lifecycle, building the foundations for a rewarding career within the construction industry. This is what you'll be doing As a trainee Technical Advisor, you'll support the Technical team by responding to customer enquiries, assisting with technical calculations and learning how construction projects are assessed from concept through to installation. Your responsibilities will include: Responding to technical enquiries from customers, architects, contractors and installers via telephone and email. Providing product information and technical guidance under the supervision of experienced Technical Advisors. Assisting with technical calculations, including fastener and gutter calculations, whilst developing your understanding of building envelope systems. Learning how to review technical drawings and specifications, helping assess whether proposed construction details meet product performance and technical requirements. Supporting customers with technical queries throughout the design and installation process. Assisting site teams and Technical Advisors by providing drawings, technical documentation and project information where required. Attending Design Team Meetings (DTMs) and gaining exposure to live construction projects. Updating Salesforce and internal business systems, ensuring customer enquiries and project information remain accurate and up to date. Working closely with colleagues across Technical, Sales, Production and Customer Experience to develop a broad understanding of the business. Attending college as part of your Level 3 Apprenticeship and successfully completing all coursework and assessments. Maintaining compliance with Health & Safety, Quality and company procedures at all times. The experience you'll bring A genuine interest in office administrative based roles within construction, engineering, architecture or manufacturing. A least one year of experience within an office environment either administrative, technical drawings based or customer service within a manufacturing/ engineering/ construction environment. Excellent communication skills and confidence to speak with customers by telephone and email. Strong attention to detail with the ability to learn technical information quickly. Good organisational skills and the ability to manage multiple tasks. Basic IT skills, including Microsoft Office. A positive attitude with a willingness to learn and develop. Ability to work well within a team whilst using your own initiative. GCSEs (or equivalent), particularly Maths, English and Science. Desirable but not essential: Experience of CAD, architecture, construction or engineering through education, work placements or previous employment would be advantageous but is not essential. And this is what you'll get in return £26,436 starting salary Annual performance bonus Fully funded Level 3 Apprenticeship Structured mentoring from experienced Technical Advisors Monday to Friday days (40-hour week) 24 days holidays plus 8 bank holidays (Christmas shut down every year) Company Events throughout the year Genuine long-term career progression Exposure to multiple departments across the business Ongoing training and development Pension Free parking, free tea, coffee and fruit Fully functional on-site kitchen Are you ready to start your technical career? This role would suit someone who enjoys problem solving, communicating with people and learning how technical construction projects come together. Whether you're leaving college, have completed an engineering or construction qualification, or are looking to build a long-term technical career, this is a fantastic opportunity to join one of the UK's leading construction product manufacturers. Please note: Due to high application volumes, we can't respond to every applicant. If you haven't heard from us within 7 days, unfortunately you've not been successful on this occasion. Please check our website for other opportunities.
Aug 24, 2026
Full time
Technical Advisor Apprentice Saint Mellons £26,436 + Yearly Bonus + Excellent Benefits Yolk Recruitment are supporting a highly successful manufacturer in Saint Mellons, with the recruitment of a Technical Advisor Apprentice to join their experienced Technical team. You will need to be at least 18 years old to apply for this position. This is an outstanding opportunity for someone looking to build a long-term career within construction, engineering or manufacturing. Working alongside experienced Technical Advisors, you'll gain hands-on experience whilst completing a fully funded Level 3 Apprenticeship, developing the technical knowledge and practical skills needed to become a qualified Technical Advisor. You'll rotate across different departments, work alongside experienced professionals and gain exposure to the full project lifecycle, building the foundations for a rewarding career within the construction industry. This is what you'll be doing As a trainee Technical Advisor, you'll support the Technical team by responding to customer enquiries, assisting with technical calculations and learning how construction projects are assessed from concept through to installation. Your responsibilities will include: Responding to technical enquiries from customers, architects, contractors and installers via telephone and email. Providing product information and technical guidance under the supervision of experienced Technical Advisors. Assisting with technical calculations, including fastener and gutter calculations, whilst developing your understanding of building envelope systems. Learning how to review technical drawings and specifications, helping assess whether proposed construction details meet product performance and technical requirements. Supporting customers with technical queries throughout the design and installation process. Assisting site teams and Technical Advisors by providing drawings, technical documentation and project information where required. Attending Design Team Meetings (DTMs) and gaining exposure to live construction projects. Updating Salesforce and internal business systems, ensuring customer enquiries and project information remain accurate and up to date. Working closely with colleagues across Technical, Sales, Production and Customer Experience to develop a broad understanding of the business. Attending college as part of your Level 3 Apprenticeship and successfully completing all coursework and assessments. Maintaining compliance with Health & Safety, Quality and company procedures at all times. The experience you'll bring A genuine interest in office administrative based roles within construction, engineering, architecture or manufacturing. A least one year of experience within an office environment either administrative, technical drawings based or customer service within a manufacturing/ engineering/ construction environment. Excellent communication skills and confidence to speak with customers by telephone and email. Strong attention to detail with the ability to learn technical information quickly. Good organisational skills and the ability to manage multiple tasks. Basic IT skills, including Microsoft Office. A positive attitude with a willingness to learn and develop. Ability to work well within a team whilst using your own initiative. GCSEs (or equivalent), particularly Maths, English and Science. Desirable but not essential: Experience of CAD, architecture, construction or engineering through education, work placements or previous employment would be advantageous but is not essential. And this is what you'll get in return £26,436 starting salary Annual performance bonus Fully funded Level 3 Apprenticeship Structured mentoring from experienced Technical Advisors Monday to Friday days (40-hour week) 24 days holidays plus 8 bank holidays (Christmas shut down every year) Company Events throughout the year Genuine long-term career progression Exposure to multiple departments across the business Ongoing training and development Pension Free parking, free tea, coffee and fruit Fully functional on-site kitchen Are you ready to start your technical career? This role would suit someone who enjoys problem solving, communicating with people and learning how technical construction projects come together. Whether you're leaving college, have completed an engineering or construction qualification, or are looking to build a long-term technical career, this is a fantastic opportunity to join one of the UK's leading construction product manufacturers. Please note: Due to high application volumes, we can't respond to every applicant. If you haven't heard from us within 7 days, unfortunately you've not been successful on this occasion. Please check our website for other opportunities.
About the role As a Field Sales Advisor, youll represent Virgin Media O2 out in local communities, introducing customers to our broadband, mobile and TV entertainment services that can make a real difference to everyday life. This is a face-to-face, target-driven role where resilience, confidence and motivation are key click apply for full job details
Aug 24, 2026
Full time
About the role As a Field Sales Advisor, youll represent Virgin Media O2 out in local communities, introducing customers to our broadband, mobile and TV entertainment services that can make a real difference to everyday life. This is a face-to-face, target-driven role where resilience, confidence and motivation are key click apply for full job details
An exciting opportunity to build a career in HR with well-established and highly regarded HR consultancy Access2 Human Resources based in Salisbury as a Trainee HR Advisor. As the Trainee HR Advisor you'll be reporting to the HR Services Team Leader you will help support our diverse portfolio of clients with a range of HR and employment issues across the UK. We are a small, friendly and supportive team, proud of our reputation for providing practical, pragmatic and commercially focused HR advice. This is an excellent opportunity for someone who has strong administration and communication skills and is looking to develop a career in HR .We don't expect you to know all the answers yet, but we do need you to be confident, friendly and approachable whilst talking to our clients on the telephone, have a pragmatic approach be organised and methodical taking precise notes and passing on the correct information to the relevant person and above all deliver exemplary customer service. You may already be working in HR administration, legal administration, compliance, professional services, customer advice or another role where accuracy, confidentiality and dealing with people are important. What you'll do as our Trainee HR Advisor Working alongside our experienced HR team, developing your knowledge and confidence across a broad range of HR activities. Support with client queries by telephone and email, helping to ensure they receive a friendly, professional and timely service. assist with HR administration and prepare employment documentation including contracts, offer letters, policies and other HR documents. Maintain accurate case notes and client records using our case management systems and help administer HR systems on behalf of clients. Support the team with employee relations matters, recruitment, onboarding and general HR queries, gaining practical experience of how employment law is applied in the workplace. As your experience and confidence grow, you will gradually take on more responsibility for dealing directly with clients and providing HR advice. About You We are looking for someone who is naturally curious, organised and enjoys working with people. You may have previous experience in an HR administration role, but this isn't essential. We would also be interested in candidates with backgrounds in legal administration, compliance, financial services, insurance, professional services, customer advice or another environment where accuracy, confidentiality and following procedures are important. Excellent written and verbal communication skills and be comfortable speaking to people on the telephone. Strong administration and organisational skills, with excellent attention to detail and the ability to manage several tasks at the same time. An interest in HR, employment law and helping businesses manage their people effectively. Confident using Microsoft Office and be comfortable learning new systems and technology. Previous HR Experience, CIPD study or a relevant qualification would be advantageous, although it is not essential. Benefits include: 33 days holiday (inc bank holidays) A day off on your birthday Company sick pay Onsite free parking A friendly, supportive and collaborative working environment Varied and interesting work with exposure to a wide range of HR issues and businesses Full training programme and support to develop your HR knowledge and advisory skills The opportunity to work towards a career as an HR Advisor Please apply here with your CV if you are interested in developing a career in HR or give Lynne a call on
Aug 24, 2026
Full time
An exciting opportunity to build a career in HR with well-established and highly regarded HR consultancy Access2 Human Resources based in Salisbury as a Trainee HR Advisor. As the Trainee HR Advisor you'll be reporting to the HR Services Team Leader you will help support our diverse portfolio of clients with a range of HR and employment issues across the UK. We are a small, friendly and supportive team, proud of our reputation for providing practical, pragmatic and commercially focused HR advice. This is an excellent opportunity for someone who has strong administration and communication skills and is looking to develop a career in HR .We don't expect you to know all the answers yet, but we do need you to be confident, friendly and approachable whilst talking to our clients on the telephone, have a pragmatic approach be organised and methodical taking precise notes and passing on the correct information to the relevant person and above all deliver exemplary customer service. You may already be working in HR administration, legal administration, compliance, professional services, customer advice or another role where accuracy, confidentiality and dealing with people are important. What you'll do as our Trainee HR Advisor Working alongside our experienced HR team, developing your knowledge and confidence across a broad range of HR activities. Support with client queries by telephone and email, helping to ensure they receive a friendly, professional and timely service. assist with HR administration and prepare employment documentation including contracts, offer letters, policies and other HR documents. Maintain accurate case notes and client records using our case management systems and help administer HR systems on behalf of clients. Support the team with employee relations matters, recruitment, onboarding and general HR queries, gaining practical experience of how employment law is applied in the workplace. As your experience and confidence grow, you will gradually take on more responsibility for dealing directly with clients and providing HR advice. About You We are looking for someone who is naturally curious, organised and enjoys working with people. You may have previous experience in an HR administration role, but this isn't essential. We would also be interested in candidates with backgrounds in legal administration, compliance, financial services, insurance, professional services, customer advice or another environment where accuracy, confidentiality and following procedures are important. Excellent written and verbal communication skills and be comfortable speaking to people on the telephone. Strong administration and organisational skills, with excellent attention to detail and the ability to manage several tasks at the same time. An interest in HR, employment law and helping businesses manage their people effectively. Confident using Microsoft Office and be comfortable learning new systems and technology. Previous HR Experience, CIPD study or a relevant qualification would be advantageous, although it is not essential. Benefits include: 33 days holiday (inc bank holidays) A day off on your birthday Company sick pay Onsite free parking A friendly, supportive and collaborative working environment Varied and interesting work with exposure to a wide range of HR issues and businesses Full training programme and support to develop your HR knowledge and advisory skills The opportunity to work towards a career as an HR Advisor Please apply here with your CV if you are interested in developing a career in HR or give Lynne a call on
About the role As a Field Sales Advisor, youll represent Virgin Media O2 out in local communities, introducing customers to our broadband, mobile and TV entertainment services that can make a real difference to everyday life. This is a face-to-face, target-driven role where resilience, confidence and motivation are key click apply for full job details
Aug 24, 2026
Full time
About the role As a Field Sales Advisor, youll represent Virgin Media O2 out in local communities, introducing customers to our broadband, mobile and TV entertainment services that can make a real difference to everyday life. This is a face-to-face, target-driven role where resilience, confidence and motivation are key click apply for full job details
Angard Recruitment
Houghton Le Spring, Tyne And Wear
About Us Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK. Due to an increase in workload volumes, we are looking for resilient candidates who have a passion for customer service to join our inclusive and friendly team on a temporary basis at our key site in Doxford. The Role Job Details: Role: Customer Service Advisor Location: Royal Mail, Admiral House, 2 Admiral Way, Doxford, International Park, Sunderland, SR3 3XW Start date: 14/09/2026 (later start dates also available - please enquire) Pay Rate: £13.93 per hour Contract: Temporary (12-week booking, with potential for extension) Hours: Around 37.5 hours per week, between the hours of 8:00am - 18:30pm Monday - Saturday (Saturday work is essential, you will get a random day off in the week) Mandatory Training Requirement: Successful completion of a mandatory three-week training programme is required. Individuals can only be signed off to undertake live calls once they have successfully completed training and demonstrated the required level of competence. No annual leave is permitted during the three-week training period. Applicants must maintain the required standards of attendance, performance and behaviour throughout their assignment. Key Responsibilities Provide first-time solutions for customers via telephone and email. Handle consecutive phone calls and manage complaints effectively. Deliver excellent quality of service within agreed handling time. Required Skills/Experience Passion for delivering great customer experiences. Confidence in taking consecutive phone calls and handling complaints. Ability to prioritize and manage workloads. Flexible and adaptable to changing customer demands. Enthusiastic and responsive. Self-motivated, able to work independently or as part of a team. Ability to work under pressure and meet deadlines. Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered. Good level of spoken English and clear communication skills. Desirable Qualities Proven record in a fast-paced customer service environment. Quick, accurate typist with high attention to detail. Ability to handle difficult complaints professionally and with resilience. Excellent telephone manner and telephony experience. Proficient in email, spreadsheet, and word processing software. Creative problem solver with a focus on resolution. Accurate and consistent data input. Work Environment Inclusive and friendly atmosphere. Supportive team culture. If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you! Are you ready to join our team?
Aug 24, 2026
Full time
About Us Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK. Due to an increase in workload volumes, we are looking for resilient candidates who have a passion for customer service to join our inclusive and friendly team on a temporary basis at our key site in Doxford. The Role Job Details: Role: Customer Service Advisor Location: Royal Mail, Admiral House, 2 Admiral Way, Doxford, International Park, Sunderland, SR3 3XW Start date: 14/09/2026 (later start dates also available - please enquire) Pay Rate: £13.93 per hour Contract: Temporary (12-week booking, with potential for extension) Hours: Around 37.5 hours per week, between the hours of 8:00am - 18:30pm Monday - Saturday (Saturday work is essential, you will get a random day off in the week) Mandatory Training Requirement: Successful completion of a mandatory three-week training programme is required. Individuals can only be signed off to undertake live calls once they have successfully completed training and demonstrated the required level of competence. No annual leave is permitted during the three-week training period. Applicants must maintain the required standards of attendance, performance and behaviour throughout their assignment. Key Responsibilities Provide first-time solutions for customers via telephone and email. Handle consecutive phone calls and manage complaints effectively. Deliver excellent quality of service within agreed handling time. Required Skills/Experience Passion for delivering great customer experiences. Confidence in taking consecutive phone calls and handling complaints. Ability to prioritize and manage workloads. Flexible and adaptable to changing customer demands. Enthusiastic and responsive. Self-motivated, able to work independently or as part of a team. Ability to work under pressure and meet deadlines. Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered. Good level of spoken English and clear communication skills. Desirable Qualities Proven record in a fast-paced customer service environment. Quick, accurate typist with high attention to detail. Ability to handle difficult complaints professionally and with resilience. Excellent telephone manner and telephony experience. Proficient in email, spreadsheet, and word processing software. Creative problem solver with a focus on resolution. Accurate and consistent data input. Work Environment Inclusive and friendly atmosphere. Supportive team culture. If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you! Are you ready to join our team?
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission. We are continually improving the service we give to our customers and, in line with this, we are creating a new response and management team within the HMRC Fraud Prevention Centre. The Fraud Prevention Centre (FPC) is a strategic capability within HMRC Security, designed to safeguard customers and the organisation against identity-related fraud and emerging threats. Its mission is built on three interconnected pillars: Protection, Detection, and Response, all underpinned by advanced threat intelligence and customer support. The Centre operates across multiple functional areas, including Proactive Protection, Customer Support & Response, and Strategy & Advisory, to deliver a holistic approach to fraud prevention. Job description We're looking for a proactive and analytical professional to support HMRC's fight against identity fraud. You'll help lead data-driven investigations into suspicious activity related to identity verification and authentication services, while working with the team and partners, acting as a key contributor in a team that supports customers and provides insight into identity fraud activity and proactive searching for threats. This is an exciting opportunity to make a real difference, working in a dynamic and evolving environment. Person specification Manipulate and analyse large data sets and investigate suspicious activity. Learn, develop, and apply methods using data analytics techniques such as data mining, data matching, clustering analysis and outlier detection. Use basic scripting languages to develop visualisations and automate effective searches to build a growing analytical suite of capabilities that you can operate efficiently. Have strong communication skills and be able to demonstrate working across business and technical domains. You will have excellent interpersonal skills. Apply your knowledge of security and fraud risks to digital services. Support and deputise for the senior analysts, producing clear, insightful reports and presentations for senior stakeholders. You will be confident working in an environment that may flex its focus in response to emerging issues and have a delivery focus. You will be eager to learn and widen your experience in different areas of identity work. You will use your experience of scripting, for example SPL, Python, SQL, KQL to proactively search and discover anomalies. Be flexible and enthusiastic whilst working with some ambiguity as the team forms, grows and matures. Support senior managers in the reporting of metrics and support the wider aims of the HMRC Security Identity Team. Identify process improvement areas. Essential Criteria Knowledge of fraud detection techniques, including behavioural analysis and anomaly detection and investigation and OSINT (Open Source Intelligence) methods. Data analysis skills and experience with large data sets, with proficiency scripting complex queries in analysis environments. Solid technical understanding of web and API services (e.g. cookies, IP addresses, authentication processes) and threats to those services from cybercrime actors and tools. Experience using Security Information and Event Management (SIEM) platforms, preferably in a security operations setting. A sound understanding of Identity, Verification and Authentication principles. Desirable Criteria A degree in Data Analysis, Data Science, Information Security, Cyber Security, or other Cyber qualifications eg SANS, or at least previous experience in a relevant cyber role. Proven experience in fraud detection, cyber security, or threat intelligence within a large organisation. Active use of at least one of the following: Python, SQL, KQL, SPL. Important Additional Information The successful candidate may be required to apply for Developed Vetting (DV) clearance level once in post but must already hold or be willing to obtain Security Check (SC) clearance level before starting the role. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, previous experiences and qualifications. Qualifications are not mandatory for this role. A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Further details around what this will entail are listed on the application form. Prior to applications being sifted candidates will be asked to complete an additional IKM assessment. Candidates will be sent details of the assessment once the advert has closed. This assessment is a pass or fail and only those who pass will be considered at the sift stage. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, your experience will be assessed, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role. This is an example of a strengths-based question: . click apply for full job details
Aug 24, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission. We are continually improving the service we give to our customers and, in line with this, we are creating a new response and management team within the HMRC Fraud Prevention Centre. The Fraud Prevention Centre (FPC) is a strategic capability within HMRC Security, designed to safeguard customers and the organisation against identity-related fraud and emerging threats. Its mission is built on three interconnected pillars: Protection, Detection, and Response, all underpinned by advanced threat intelligence and customer support. The Centre operates across multiple functional areas, including Proactive Protection, Customer Support & Response, and Strategy & Advisory, to deliver a holistic approach to fraud prevention. Job description We're looking for a proactive and analytical professional to support HMRC's fight against identity fraud. You'll help lead data-driven investigations into suspicious activity related to identity verification and authentication services, while working with the team and partners, acting as a key contributor in a team that supports customers and provides insight into identity fraud activity and proactive searching for threats. This is an exciting opportunity to make a real difference, working in a dynamic and evolving environment. Person specification Manipulate and analyse large data sets and investigate suspicious activity. Learn, develop, and apply methods using data analytics techniques such as data mining, data matching, clustering analysis and outlier detection. Use basic scripting languages to develop visualisations and automate effective searches to build a growing analytical suite of capabilities that you can operate efficiently. Have strong communication skills and be able to demonstrate working across business and technical domains. You will have excellent interpersonal skills. Apply your knowledge of security and fraud risks to digital services. Support and deputise for the senior analysts, producing clear, insightful reports and presentations for senior stakeholders. You will be confident working in an environment that may flex its focus in response to emerging issues and have a delivery focus. You will be eager to learn and widen your experience in different areas of identity work. You will use your experience of scripting, for example SPL, Python, SQL, KQL to proactively search and discover anomalies. Be flexible and enthusiastic whilst working with some ambiguity as the team forms, grows and matures. Support senior managers in the reporting of metrics and support the wider aims of the HMRC Security Identity Team. Identify process improvement areas. Essential Criteria Knowledge of fraud detection techniques, including behavioural analysis and anomaly detection and investigation and OSINT (Open Source Intelligence) methods. Data analysis skills and experience with large data sets, with proficiency scripting complex queries in analysis environments. Solid technical understanding of web and API services (e.g. cookies, IP addresses, authentication processes) and threats to those services from cybercrime actors and tools. Experience using Security Information and Event Management (SIEM) platforms, preferably in a security operations setting. A sound understanding of Identity, Verification and Authentication principles. Desirable Criteria A degree in Data Analysis, Data Science, Information Security, Cyber Security, or other Cyber qualifications eg SANS, or at least previous experience in a relevant cyber role. Proven experience in fraud detection, cyber security, or threat intelligence within a large organisation. Active use of at least one of the following: Python, SQL, KQL, SPL. Important Additional Information The successful candidate may be required to apply for Developed Vetting (DV) clearance level once in post but must already hold or be willing to obtain Security Check (SC) clearance level before starting the role. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, previous experiences and qualifications. Qualifications are not mandatory for this role. A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Further details around what this will entail are listed on the application form. Prior to applications being sifted candidates will be asked to complete an additional IKM assessment. Candidates will be sent details of the assessment once the advert has closed. This assessment is a pass or fail and only those who pass will be considered at the sift stage. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, your experience will be assessed, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role. This is an example of a strengths-based question: . click apply for full job details
Join Superdrug Head Office- Make a Real Difference Every Day! Hours:37.5 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We're a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people - they make the difference. We're all about personality, we have fun, and we work hard to deliver That Superdrug feeling. Here's the exciting bit A day includes: Provide insurance and safety advice to employees in line with Company policy and procedures and current legislation. Manage the day-to-day handling of the business' insurance claims and assist the Insurance Manager and Safety Team in achieving departmental objectives by liaising with internal and external stakeholders. Managing product, employee and public personal injury claims, liaising with stores, insurers and solicitors. Investigating claims and obtaining documentation Ensuring solicitor letters and court claim forms are handled within required legal deadlines. Providing advice and dealing with property claims, proving third-party negligence to recover losses for the business. motor claims and liaising with insurers to support risk management solutions. rehabilitation support to employees following workplace accidents in conjunction with employer liability insurers. Attending regular meetings with solicitors, brokers and insurers to ensure processes, documentation and risk management systems support effective with and providing advice and information to Customer Service and People Monitoring changes in legislation and court rulings that may impact insurance and safety within the business. Attending quarterly meetings with third-party cost consultants dealing with landlord insurance matters. Regularly checking the Display Screen Equipment (DSE) database, providing advice and carrying out assessments for Head Office employees when required. Maintaining and updating the Safety Handbook on the Superdrug and Savers Store Intranet. Providing eye test advice and Specsavers vouchers upon request. Checking invoices through Bottomline to ensure accuracy, prevent duplication and allocate costs correctly. Assisting with ad hoc requests both within and outside the department, taking Producing reports and providing data analysis as required for internal reporting purposes. This job is a good fit for you if: You enjoy working in a fast-paced retail Head Office environment. You have excellent organisational and communication skills. You have strong attention to detail. You can work to deadlines and prioritise your workload effectively. You are comfortable following established processes whilst also using your own initiative. You enjoy building relationships and collaborating with a variety of internal and external stakeholders. Sees every interaction with the customer as an opportunity to delight them and comfortable using different platforms to communicate with them. Understands customer needs and empowers others to remove any service. Uses positive language and behaviours in all interactions with customers and colleagues, building trust and rapport. Always prioritises actions which delight the customer/colleague. Suggests and supports new ideas and ways of working which are designed to improve service Are confident using data to make tactical decisions. Are knowledgeable about their specialism and has an awareness of their wider market and to support with the current trends in their business area. Actively looks for new ways of working through Ai that would benefit the business and move things forward Actively developing your ability to use AI effectively and think critically about outputs. Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion What you'll need: PC skills, particularly Microsoft Word, Excel and PowerPoint. A good understanding of personal injury, property and motor claims legislation and processes. Knowledge of health and safety legislation and best practice. A flexible and adaptable team-player mindset. Confidence communicating with a wide range of people and building positive working relationships. A positive, energetic and professional approach to work. Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our Online and Offline platform Confidently communicates, challenges and gives feedback to others. Encourages teamwork & collaboration between their own team and others. Recognises the strengths & contribution of various teams, builds on networks to understand priorities of others and how to add value. Seeks feedback and listens to it, takes responsibility to find positive outcomes and solutions. Generating ideas and feeling that they can be shared both within their immediate team and also outside of the team. Here's what's in it for you: 33 days holiday rising to 38 days with length of service (inclusive of bank holidays) 2 staff discount codes for yourself and a family member or friend 30% discount on Superdrug Own Brand Products both in store and online Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station Company pension matching and bonus We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets! Unrivalled Learning and Development programmes Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support Come and be part of something special! For information on how we manage and store your data please go to
Aug 24, 2026
Full time
Join Superdrug Head Office- Make a Real Difference Every Day! Hours:37.5 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We're a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people - they make the difference. We're all about personality, we have fun, and we work hard to deliver That Superdrug feeling. Here's the exciting bit A day includes: Provide insurance and safety advice to employees in line with Company policy and procedures and current legislation. Manage the day-to-day handling of the business' insurance claims and assist the Insurance Manager and Safety Team in achieving departmental objectives by liaising with internal and external stakeholders. Managing product, employee and public personal injury claims, liaising with stores, insurers and solicitors. Investigating claims and obtaining documentation Ensuring solicitor letters and court claim forms are handled within required legal deadlines. Providing advice and dealing with property claims, proving third-party negligence to recover losses for the business. motor claims and liaising with insurers to support risk management solutions. rehabilitation support to employees following workplace accidents in conjunction with employer liability insurers. Attending regular meetings with solicitors, brokers and insurers to ensure processes, documentation and risk management systems support effective with and providing advice and information to Customer Service and People Monitoring changes in legislation and court rulings that may impact insurance and safety within the business. Attending quarterly meetings with third-party cost consultants dealing with landlord insurance matters. Regularly checking the Display Screen Equipment (DSE) database, providing advice and carrying out assessments for Head Office employees when required. Maintaining and updating the Safety Handbook on the Superdrug and Savers Store Intranet. Providing eye test advice and Specsavers vouchers upon request. Checking invoices through Bottomline to ensure accuracy, prevent duplication and allocate costs correctly. Assisting with ad hoc requests both within and outside the department, taking Producing reports and providing data analysis as required for internal reporting purposes. This job is a good fit for you if: You enjoy working in a fast-paced retail Head Office environment. You have excellent organisational and communication skills. You have strong attention to detail. You can work to deadlines and prioritise your workload effectively. You are comfortable following established processes whilst also using your own initiative. You enjoy building relationships and collaborating with a variety of internal and external stakeholders. Sees every interaction with the customer as an opportunity to delight them and comfortable using different platforms to communicate with them. Understands customer needs and empowers others to remove any service. Uses positive language and behaviours in all interactions with customers and colleagues, building trust and rapport. Always prioritises actions which delight the customer/colleague. Suggests and supports new ideas and ways of working which are designed to improve service Are confident using data to make tactical decisions. Are knowledgeable about their specialism and has an awareness of their wider market and to support with the current trends in their business area. Actively looks for new ways of working through Ai that would benefit the business and move things forward Actively developing your ability to use AI effectively and think critically about outputs. Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion What you'll need: PC skills, particularly Microsoft Word, Excel and PowerPoint. A good understanding of personal injury, property and motor claims legislation and processes. Knowledge of health and safety legislation and best practice. A flexible and adaptable team-player mindset. Confidence communicating with a wide range of people and building positive working relationships. A positive, energetic and professional approach to work. Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our Online and Offline platform Confidently communicates, challenges and gives feedback to others. Encourages teamwork & collaboration between their own team and others. Recognises the strengths & contribution of various teams, builds on networks to understand priorities of others and how to add value. Seeks feedback and listens to it, takes responsibility to find positive outcomes and solutions. Generating ideas and feeling that they can be shared both within their immediate team and also outside of the team. Here's what's in it for you: 33 days holiday rising to 38 days with length of service (inclusive of bank holidays) 2 staff discount codes for yourself and a family member or friend 30% discount on Superdrug Own Brand Products both in store and online Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station Company pension matching and bonus We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets! Unrivalled Learning and Development programmes Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support Come and be part of something special! For information on how we manage and store your data please go to
Home Admissions Advisor Competitive Salary plus commission and company benefits Full Time Hours A Top 20 Care Home Group 2025! Awarded One of the UK s Best Companies to Work For Eastcote Park is a luxury retirement community boasting 34 exclusive retirement apartments and a stunning 50 bedded care home providing residential, dementia and respite care. We are looking for an ambitious, dedicated and compassionate sales person to join the team at Eastcote Park. You will ensure the effective daily operation of Sales and Marketing for our rooms (not apartments) whilst meeting and exceeding budget targets and filling the home with the agreed client base and maximising revenue. The HAA will demonstrate the highest levels of professionalism and customer service at all times whilst promoting the values and vision of the Cinnamon Care Collection. Our HAA's are expected to promote the home at all times and to carry out external business development, establishing community and professional links. Main Responsibilities: Update the Sales and Marketing activity database on an ongoing basis and produce activity reports on a daily, weekly or ad hoc basis. Co-ordinate input from all team members. Assist in answering all general sales and marketing enquiries from colleagues and customers, brochure requests, internet enquiries and other channels. Acquire information and collate responses and data from customers as required, including chasing up outstanding information. Assist at Sales and Marketing events with special emphasis on preparation for and coordination of all sales events and exhibitions. Record and follow up sales leads to ensure sales targets are met. Ensure that all reports are prepared within the required timescale and are accurate. Manage and keep up to date the information on the pipeline of potential residents, and when they are likely to become permanent residents, in order to maximise revenue and meet sales targets.
Aug 24, 2026
Full time
Home Admissions Advisor Competitive Salary plus commission and company benefits Full Time Hours A Top 20 Care Home Group 2025! Awarded One of the UK s Best Companies to Work For Eastcote Park is a luxury retirement community boasting 34 exclusive retirement apartments and a stunning 50 bedded care home providing residential, dementia and respite care. We are looking for an ambitious, dedicated and compassionate sales person to join the team at Eastcote Park. You will ensure the effective daily operation of Sales and Marketing for our rooms (not apartments) whilst meeting and exceeding budget targets and filling the home with the agreed client base and maximising revenue. The HAA will demonstrate the highest levels of professionalism and customer service at all times whilst promoting the values and vision of the Cinnamon Care Collection. Our HAA's are expected to promote the home at all times and to carry out external business development, establishing community and professional links. Main Responsibilities: Update the Sales and Marketing activity database on an ongoing basis and produce activity reports on a daily, weekly or ad hoc basis. Co-ordinate input from all team members. Assist in answering all general sales and marketing enquiries from colleagues and customers, brochure requests, internet enquiries and other channels. Acquire information and collate responses and data from customers as required, including chasing up outstanding information. Assist at Sales and Marketing events with special emphasis on preparation for and coordination of all sales events and exhibitions. Record and follow up sales leads to ensure sales targets are met. Ensure that all reports are prepared within the required timescale and are accurate. Manage and keep up to date the information on the pipeline of potential residents, and when they are likely to become permanent residents, in order to maximise revenue and meet sales targets.
Customer Service Advisor Job Location: Poole, Dorset (nr Fleetsbridge) Job Type: Permanent Salary: £27,000 per annum Hours: 39 hours per week, Monday - Thursday 8am - 5pm & Friday 8am - 4pm Benefits: Up to 31 days holiday to start including bank holidays, increasing to 36 days with service and the option to buy up to 4 days additional holiday every year Free car parking Various discounts available for shopping / cinema / gyms etc. Fun, modern and friendly working environment Excellent training Regular company team building events We are recruiting for a Customer Service Advisor to join the Customer Service Team of a leading decorative homeware manufacturer based in Poole. This is a fantastic opportunity to join a modern, friendly and supportive company where delivering an excellent customer experience is at the heart of what they do. As the first point of contact for customers, you will handle enquiries, process orders and work closely with internal teams to ensure everything runs smoothly and customers are kept fully informed. Your role as a Customer Service Advisor will include: Providing a friendly and helpful service by telephone and email Responding to enquiries regarding stock, pricing, lead times and orders Accurately processing customer orders Liaising with other departments to ensure orders are completed and dispatched on time Keeping customers updated on their orders Carrying out general administration, including spreadsheets and filing We are looking for the Customer Service Advisor to have: Previous Customer Service experience Confidence using Microsoft Office, particularly Word and Excel A cheerful, helpful and positive approach Organised with good attention to detail The passion to provide excellent customer service For more information about this opportunity please contact our Recruitment Team by sending your CV
Aug 24, 2026
Full time
Customer Service Advisor Job Location: Poole, Dorset (nr Fleetsbridge) Job Type: Permanent Salary: £27,000 per annum Hours: 39 hours per week, Monday - Thursday 8am - 5pm & Friday 8am - 4pm Benefits: Up to 31 days holiday to start including bank holidays, increasing to 36 days with service and the option to buy up to 4 days additional holiday every year Free car parking Various discounts available for shopping / cinema / gyms etc. Fun, modern and friendly working environment Excellent training Regular company team building events We are recruiting for a Customer Service Advisor to join the Customer Service Team of a leading decorative homeware manufacturer based in Poole. This is a fantastic opportunity to join a modern, friendly and supportive company where delivering an excellent customer experience is at the heart of what they do. As the first point of contact for customers, you will handle enquiries, process orders and work closely with internal teams to ensure everything runs smoothly and customers are kept fully informed. Your role as a Customer Service Advisor will include: Providing a friendly and helpful service by telephone and email Responding to enquiries regarding stock, pricing, lead times and orders Accurately processing customer orders Liaising with other departments to ensure orders are completed and dispatched on time Keeping customers updated on their orders Carrying out general administration, including spreadsheets and filing We are looking for the Customer Service Advisor to have: Previous Customer Service experience Confidence using Microsoft Office, particularly Word and Excel A cheerful, helpful and positive approach Organised with good attention to detail The passion to provide excellent customer service For more information about this opportunity please contact our Recruitment Team by sending your CV
Customer Service Advisor Chandlers Ford Monday - Friday, 37.5 hours, permanent Our client is a industry leading Fire Security business and is growing rapidly. With a track record of providing fantastic opportunities to candidates we are now looking to expand our customer service teams and are seeking individuals who are passionate about driving excellence. Join them today as a Customer Service Advisor, where you will receive a structured training plan and ongoing support! Job description Respond to customer inquiries via phone and email Dealing with an inbound call in a fast-paced environment Assist customers with varied queries and do your best to resolve as a 1st fix solution Maintain accurate customer records and document all interactions Collaborate with other departments to resolve customer issues promptly Ensure customer satisfaction through positive, professional interactions Liaise with engineers where necessary Stay up to date with product knowledge, regulations and company policies Apply now or contact Flo Elmes on (phone number removed)
Aug 24, 2026
Full time
Customer Service Advisor Chandlers Ford Monday - Friday, 37.5 hours, permanent Our client is a industry leading Fire Security business and is growing rapidly. With a track record of providing fantastic opportunities to candidates we are now looking to expand our customer service teams and are seeking individuals who are passionate about driving excellence. Join them today as a Customer Service Advisor, where you will receive a structured training plan and ongoing support! Job description Respond to customer inquiries via phone and email Dealing with an inbound call in a fast-paced environment Assist customers with varied queries and do your best to resolve as a 1st fix solution Maintain accurate customer records and document all interactions Collaborate with other departments to resolve customer issues promptly Ensure customer satisfaction through positive, professional interactions Liaise with engineers where necessary Stay up to date with product knowledge, regulations and company policies Apply now or contact Flo Elmes on (phone number removed)
HomeServe is currently recruiting for Claims Advisors to join our busy and fast-paced Claims Department at our Walsall site (WS2 7BN). Salary: £28,000 per year, with opportunities to progress and build your career as you grow with HomeServe Contract: Permanent, full-time (40 hours per week) You'll work 8.5-hour shifts within our operating hours of 7am to 10pm, Monday to Sunday (including Public Holidays), giving you variety and flexibility in your working week. This is a fully flexible Contact Centre role, following a 12-week rotating shift pattern. We've designed our rota with work-life balance in mind, so you'll have no more than: 2 out of 12 weeks where shifts finish between 8pm and 10pm 3 full weekends worked across the 12-week cycle Where will I work? You'll start your journey with us based full-time at our Walsall office during your probation period, giving you the opportunity to fully settle into the role and be supported by your team. Once you've successfully passed probation, you'll move onto our hybrid working model, currently 2 days at home and 3 days in the office. Wherever possible, we'll also aim to schedule late shifts and weekend hours to be worked from home, helping you maintain a great balance between work and home life. About You Who is HomeServe looking for? We're looking for enthusiastic and empathetic individuals to join our team as Claims Advisors. In this role, you'll be part of a vibrant, supportive team, helping customers with both claims and general service enquiries. You'll take the time to understand each customer's needs, whether that's progressing a claim or resolving a query, and aim to provide the right solution first time. For example, if a customer's boiler breaks down, you'll take ownership from the outset - handling the claim, organising an engineer visit, and ensuring the issue is resolved as quickly and smoothly as possible. You'll also support customers with a wide range of everyday queries, making sure they feel supported whenever they reach out to us. With ongoing training, you'll develop strong knowledge of our products, systems, and regulatory processes, enabling you to deliver a confident, seamless experience across every interaction. To join us as a Claims Advisor , you do not need a specific background or qualifications. All we ask is that you have some previous customer service experience and the following attributes: Resilient - able to stay calm and professional in challenging situations A great listener, who can understand what our customers need Eager to learn all about our products and processes Dedicated to providing excellent customer service Detail-focused, so you can follow our processes correctly Able to use a computer, so you can get to grips with our software and systems Someone who enjoys working in a fast-paced, supportive, and fun environment We will teach you everything else. Our comprehensive training programme is designed to set you up for success. This is a fantastic opportunity to join a growing business and start building your career, with hands on support, ongoing training, and great rewards along the way. About Us What can HomeServe offer me? 22 days' holiday (rising to 25), with the opportunity to buy extra days. Plus, take 2 paid days to volunteer for a charity of your choice Access to hundreds of discounts via ORB - Our Recognition & Benefits platform, plus interest-free tech purchasing , Salary Finance, mortgage advice, and more (subject to eligibility) Free HomeServe policy - giving you peace of mind at home Pension scheme to support your future Health & wellbeing benefits including Paycare for Work, Virtual GP access, Will Writing support, Care Concierge, and our Employee Assistance Programme Free onsite parking and great links to local public transport Cycle to Work Scheme Free toast and refreshments to keep you fuelled throughout the day Who is HomeServe? With over 30 years' experience in looking after UK homes, HomeServe is one of the country's leading home assistance providers. From home cover and new boilers to one off repairs, we are always looking for ways to deliver better care to our customers. Our expert teams are here to help with plumbing and drainage, boilers and heating, electrics, and even kitchen appliances. Whether it is a scheduled service, a one off repair, or a full installation, our Home Experts are ready to get the job done - quickly, safely, and with care. What happens next? If your CV is shortlisted, we will email to arrange a call with you to discuss your application further. In-Person Interviews have begun, and if you are offered and accept the role, your induction training will start on 5th October2026.
Aug 24, 2026
Full time
HomeServe is currently recruiting for Claims Advisors to join our busy and fast-paced Claims Department at our Walsall site (WS2 7BN). Salary: £28,000 per year, with opportunities to progress and build your career as you grow with HomeServe Contract: Permanent, full-time (40 hours per week) You'll work 8.5-hour shifts within our operating hours of 7am to 10pm, Monday to Sunday (including Public Holidays), giving you variety and flexibility in your working week. This is a fully flexible Contact Centre role, following a 12-week rotating shift pattern. We've designed our rota with work-life balance in mind, so you'll have no more than: 2 out of 12 weeks where shifts finish between 8pm and 10pm 3 full weekends worked across the 12-week cycle Where will I work? You'll start your journey with us based full-time at our Walsall office during your probation period, giving you the opportunity to fully settle into the role and be supported by your team. Once you've successfully passed probation, you'll move onto our hybrid working model, currently 2 days at home and 3 days in the office. Wherever possible, we'll also aim to schedule late shifts and weekend hours to be worked from home, helping you maintain a great balance between work and home life. About You Who is HomeServe looking for? We're looking for enthusiastic and empathetic individuals to join our team as Claims Advisors. In this role, you'll be part of a vibrant, supportive team, helping customers with both claims and general service enquiries. You'll take the time to understand each customer's needs, whether that's progressing a claim or resolving a query, and aim to provide the right solution first time. For example, if a customer's boiler breaks down, you'll take ownership from the outset - handling the claim, organising an engineer visit, and ensuring the issue is resolved as quickly and smoothly as possible. You'll also support customers with a wide range of everyday queries, making sure they feel supported whenever they reach out to us. With ongoing training, you'll develop strong knowledge of our products, systems, and regulatory processes, enabling you to deliver a confident, seamless experience across every interaction. To join us as a Claims Advisor , you do not need a specific background or qualifications. All we ask is that you have some previous customer service experience and the following attributes: Resilient - able to stay calm and professional in challenging situations A great listener, who can understand what our customers need Eager to learn all about our products and processes Dedicated to providing excellent customer service Detail-focused, so you can follow our processes correctly Able to use a computer, so you can get to grips with our software and systems Someone who enjoys working in a fast-paced, supportive, and fun environment We will teach you everything else. Our comprehensive training programme is designed to set you up for success. This is a fantastic opportunity to join a growing business and start building your career, with hands on support, ongoing training, and great rewards along the way. About Us What can HomeServe offer me? 22 days' holiday (rising to 25), with the opportunity to buy extra days. Plus, take 2 paid days to volunteer for a charity of your choice Access to hundreds of discounts via ORB - Our Recognition & Benefits platform, plus interest-free tech purchasing , Salary Finance, mortgage advice, and more (subject to eligibility) Free HomeServe policy - giving you peace of mind at home Pension scheme to support your future Health & wellbeing benefits including Paycare for Work, Virtual GP access, Will Writing support, Care Concierge, and our Employee Assistance Programme Free onsite parking and great links to local public transport Cycle to Work Scheme Free toast and refreshments to keep you fuelled throughout the day Who is HomeServe? With over 30 years' experience in looking after UK homes, HomeServe is one of the country's leading home assistance providers. From home cover and new boilers to one off repairs, we are always looking for ways to deliver better care to our customers. Our expert teams are here to help with plumbing and drainage, boilers and heating, electrics, and even kitchen appliances. Whether it is a scheduled service, a one off repair, or a full installation, our Home Experts are ready to get the job done - quickly, safely, and with care. What happens next? If your CV is shortlisted, we will email to arrange a call with you to discuss your application further. In-Person Interviews have begun, and if you are offered and accept the role, your induction training will start on 5th October2026.
B&Q Coatbridge is seeking a TradePoint Customer Advisor to help deliver a great experience for TradePoint members by engaging, listening and selling the right products and services. You will be part of a team that supports pro customers and DIY customers in-store and online. The role includes practical training through our Learn & Develop at B&Q programme, with opportunities to progress and benefit from our pension, life assurance, and flexible learning options.
Aug 24, 2026
Full time
B&Q Coatbridge is seeking a TradePoint Customer Advisor to help deliver a great experience for TradePoint members by engaging, listening and selling the right products and services. You will be part of a team that supports pro customers and DIY customers in-store and online. The role includes practical training through our Learn & Develop at B&Q programme, with opportunities to progress and benefit from our pension, life assurance, and flexible learning options.
Customer Service Advisor Coalville, Leicestershire (LE67) £30,000 - £33,000 (Depending on experience) Full-Time, Permanent We are working with a well-established international business based in Coalville. They are currently expanding their team due to a steady increase in demand and are looking for someone reliable and customer-focused to join their Customer Service & Sales Support department. Reporting straight to the Sales Director, you will look after a specific portfolio of customer accounts. This isn't a standard call-centre role; it's a mix of account management, customer support, and essential day-to-day administration. What You'll Be Doing: Keeping on top of a shared customer inbox and replying to queries efficiently. Coordinating product samples for clients and putting together competitive quotes. Handing warm leads and successful quotes over to the internal sales team. Keeping the CRM/database accurate and up to date. Monitoring stock levels and pulling together basic reports for senior management. Pitching in to help the wider team when things get busy. What We Are Looking For: Experience: A solid background in administration or customer service, ideally from a fast-paced environment. Skills: Excellent communication skills, great attention to detail, and a comfortable working knowledge of CRMs/databases. Attitude: A genuine team player who adapts well to change and takes pride in looking after customers. If you have the right experience and want to join a stable business that genuinely treats its staff well, please apply with your CV today.
Aug 24, 2026
Full time
Customer Service Advisor Coalville, Leicestershire (LE67) £30,000 - £33,000 (Depending on experience) Full-Time, Permanent We are working with a well-established international business based in Coalville. They are currently expanding their team due to a steady increase in demand and are looking for someone reliable and customer-focused to join their Customer Service & Sales Support department. Reporting straight to the Sales Director, you will look after a specific portfolio of customer accounts. This isn't a standard call-centre role; it's a mix of account management, customer support, and essential day-to-day administration. What You'll Be Doing: Keeping on top of a shared customer inbox and replying to queries efficiently. Coordinating product samples for clients and putting together competitive quotes. Handing warm leads and successful quotes over to the internal sales team. Keeping the CRM/database accurate and up to date. Monitoring stock levels and pulling together basic reports for senior management. Pitching in to help the wider team when things get busy. What We Are Looking For: Experience: A solid background in administration or customer service, ideally from a fast-paced environment. Skills: Excellent communication skills, great attention to detail, and a comfortable working knowledge of CRMs/databases. Attitude: A genuine team player who adapts well to change and takes pride in looking after customers. If you have the right experience and want to join a stable business that genuinely treats its staff well, please apply with your CV today.
AWS Transport Business Development Manager, Central Government, Transport Job ID: AWS EMEA SARL (UK Branch) Are you passionate about the future of transportation and helping organisations transform how they deliver critical infrastructure and mobility services? Do you have the business acumen and technology leadership background necessary to help establish Amazon Web Services (AWS) as a key technology platform provider across the UK's transport sector? This is an exciting opportunity to drive growth and shape the future of cloud-native technology adoption across some of the UK's most strategically important transport organisations. You will advise senior public sector leaders on technology strategy and drive adoption across a portfolio spanning rail, roads, aviation, regional transport, and regulatory bodies - helping them harness cloud-native analytics, real-time operations management, and AI-powered optimisation to deliver better outcomes for the travelling public. You will be joining at a pivotal moment. The UK Government is delivering the most significant restructuring of Britain's railways in a generation through Great British Railways, investing £24 billion in motorways and local roads (), and empowering city region transport authorities to lead a £15.6 billion regional investment programme. Across every mode, the challenge is the same: do more with existing networks through technology, not just concrete. You will possess both a customer-obsessed attitude and a deep understanding of how UK transportation organisations operate - from safety-critical operational environments to complex multi-stakeholder governance - and the challenges they face when making technology decisions. You will have the profile and credibility to facilitate high-level engagement with senior government and industry leaders, and an ability to build relationships at all levels within customer organisations, driving tangible outcomes aligned with the government's vision for technology-enabled transport networks. You are a self-starter who wants to build a business, drive measurable customer outcomes, and make a real difference in how the UK moves. Key job responsibilities You will help drive revenue growth and market segment share by developing and executing against a comprehensive business development plan for the UK Transport sector. Central to this is creating and maintaining long-term strategic relationships with Transport leaders, while facilitating strong engagement with key officials, policy makers, advisors, and delivery partners across the ecosystem. You will help define AWS' Transport sector strategy, developing and articulating compelling value propositions around AWS services that resonate with the unique challenges of this market. A key focus will be accelerating customer adoption and strategic partnerships - working with global infrastructure providers, system integrators, and ISVs to extend our reach and drive joint solutions. Throughout, you will ensure the highest level of customer satisfaction, acting as a trusted advisor who balances commercial ambition with genuine customer obsession. A day in the life You will present thought leadership and build trusted relationships with senior management teams across the transport sector, positioning AWS as a strategic partner for their most complex challenges. A core part of the role involves identifying and engaging key partners - including global infrastructure providers, system integrators, consulting firms, and ISVs - to extend our reach and deliver compelling joint solutions. You will support builders who develop innovative transportation solutions on AWS, while also understanding the technical requirements of our customers and feeding these insights into our Go-To-Market strategy. Working closely with multiple internal and external stakeholders, you will create cross-industry opportunities that connect transport with adjacent sectors such as smart cities, energy, and logistics. You will serve as a key member of the international Transport ecosystem, collaborating with global peers to share best practice and scale proven approaches. Throughout, you will present regular business reviews to the senior management team, communicating progress, pipeline development, and roadblocks to expanding our reach across the industry. About the team The AWS Transport team sits within UK Public Sector and is dedicated to helping the UK's transport organisations deliver better outcomes through cloud technology. We work across rail, aviation, roads, and regional transport - partnering with some of the country's most complex and strategically important organisations as they navigate generational transformation programmes. Our mission is to be the trusted technology partner that enables the UK transport sector to become safer, more efficient, and more sustainable. We believe that cloud, data, and AI are fundamental enablers of the government's vision for a modern, integrated transport network. We are a collaborative, ambitious team that values diverse perspectives and deep customer empathy. We operate with a start-up mentality within the scale of AWS - meaning you'll have the autonomy to shape your territory strategy while being supported by world-class technical, partner, and specialist resources. We celebrate curiosity, reward ownership, and are passionate about making a tangible difference in how millions of people travel every day. Basic Qualifications Experience in developing, negotiating and executing business agreements Experience developing strategies that influence leadership decisions at the organizational level Experience managing programs across cross functional teams, building processes and coordinating release schedules Experience in Go-To-Market, Business Development, Sales, or Consulting Experience working with Advanced Compute technologies including, but not limited to: Accelerated Compute, High Performance Compute, Visual/Spatial Compute, and/or IoT. Experience working with Enterprise Application Modernization and Migration technologies, including, but not limited to, Mainframe, Serverless, Containers, or Cloud Operations Experience working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage Preferred Qualifications Experience interpreting data and making business recommendations Experience identifying, negotiating, and executing complex legal agreements Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Aug 24, 2026
Full time
AWS Transport Business Development Manager, Central Government, Transport Job ID: AWS EMEA SARL (UK Branch) Are you passionate about the future of transportation and helping organisations transform how they deliver critical infrastructure and mobility services? Do you have the business acumen and technology leadership background necessary to help establish Amazon Web Services (AWS) as a key technology platform provider across the UK's transport sector? This is an exciting opportunity to drive growth and shape the future of cloud-native technology adoption across some of the UK's most strategically important transport organisations. You will advise senior public sector leaders on technology strategy and drive adoption across a portfolio spanning rail, roads, aviation, regional transport, and regulatory bodies - helping them harness cloud-native analytics, real-time operations management, and AI-powered optimisation to deliver better outcomes for the travelling public. You will be joining at a pivotal moment. The UK Government is delivering the most significant restructuring of Britain's railways in a generation through Great British Railways, investing £24 billion in motorways and local roads (), and empowering city region transport authorities to lead a £15.6 billion regional investment programme. Across every mode, the challenge is the same: do more with existing networks through technology, not just concrete. You will possess both a customer-obsessed attitude and a deep understanding of how UK transportation organisations operate - from safety-critical operational environments to complex multi-stakeholder governance - and the challenges they face when making technology decisions. You will have the profile and credibility to facilitate high-level engagement with senior government and industry leaders, and an ability to build relationships at all levels within customer organisations, driving tangible outcomes aligned with the government's vision for technology-enabled transport networks. You are a self-starter who wants to build a business, drive measurable customer outcomes, and make a real difference in how the UK moves. Key job responsibilities You will help drive revenue growth and market segment share by developing and executing against a comprehensive business development plan for the UK Transport sector. Central to this is creating and maintaining long-term strategic relationships with Transport leaders, while facilitating strong engagement with key officials, policy makers, advisors, and delivery partners across the ecosystem. You will help define AWS' Transport sector strategy, developing and articulating compelling value propositions around AWS services that resonate with the unique challenges of this market. A key focus will be accelerating customer adoption and strategic partnerships - working with global infrastructure providers, system integrators, and ISVs to extend our reach and drive joint solutions. Throughout, you will ensure the highest level of customer satisfaction, acting as a trusted advisor who balances commercial ambition with genuine customer obsession. A day in the life You will present thought leadership and build trusted relationships with senior management teams across the transport sector, positioning AWS as a strategic partner for their most complex challenges. A core part of the role involves identifying and engaging key partners - including global infrastructure providers, system integrators, consulting firms, and ISVs - to extend our reach and deliver compelling joint solutions. You will support builders who develop innovative transportation solutions on AWS, while also understanding the technical requirements of our customers and feeding these insights into our Go-To-Market strategy. Working closely with multiple internal and external stakeholders, you will create cross-industry opportunities that connect transport with adjacent sectors such as smart cities, energy, and logistics. You will serve as a key member of the international Transport ecosystem, collaborating with global peers to share best practice and scale proven approaches. Throughout, you will present regular business reviews to the senior management team, communicating progress, pipeline development, and roadblocks to expanding our reach across the industry. About the team The AWS Transport team sits within UK Public Sector and is dedicated to helping the UK's transport organisations deliver better outcomes through cloud technology. We work across rail, aviation, roads, and regional transport - partnering with some of the country's most complex and strategically important organisations as they navigate generational transformation programmes. Our mission is to be the trusted technology partner that enables the UK transport sector to become safer, more efficient, and more sustainable. We believe that cloud, data, and AI are fundamental enablers of the government's vision for a modern, integrated transport network. We are a collaborative, ambitious team that values diverse perspectives and deep customer empathy. We operate with a start-up mentality within the scale of AWS - meaning you'll have the autonomy to shape your territory strategy while being supported by world-class technical, partner, and specialist resources. We celebrate curiosity, reward ownership, and are passionate about making a tangible difference in how millions of people travel every day. Basic Qualifications Experience in developing, negotiating and executing business agreements Experience developing strategies that influence leadership decisions at the organizational level Experience managing programs across cross functional teams, building processes and coordinating release schedules Experience in Go-To-Market, Business Development, Sales, or Consulting Experience working with Advanced Compute technologies including, but not limited to: Accelerated Compute, High Performance Compute, Visual/Spatial Compute, and/or IoT. Experience working with Enterprise Application Modernization and Migration technologies, including, but not limited to, Mainframe, Serverless, Containers, or Cloud Operations Experience working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage Preferred Qualifications Experience interpreting data and making business recommendations Experience identifying, negotiating, and executing complex legal agreements Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
