- This role sits within the Global Commercial function and is responsible for establishing and leading a world-class capability building, training, onboarding, and commercial enablement strategy across Mundipharma's global commercial organisation.
- The position drives the design, governance, implementation, and continuous improvement of commercial capability frameworks, learning programs, onboarding standards, and adoption initiatives that enhance commercial effectiveness and business performance.
- Partner with commercial leaders to conduct capability diagnostics using assessments, surveys, performance analytics, skills data, and business KPIs.
- Translate diagnostic findings into annual and multi-year capability roadmaps across Sales, Marketing, Market Access, Pricing, Customer Engagement, and related functions.
- Develop scalable learning solutions incorporating workshops, virtual learning, e-learning, simulations, coaching, peer learning, and performance support tools.
- Design and implement global blended learning journeys for key commercial roles, including Representatives, First-Line Managers, Key Account Managers, Brand Managers, and Market Access professionals.
- Develop and maintain a global onboarding framework for commercial and customer-facing functions.
- Lead capability-building initiatives that support adoption of CRM platforms, omnichannel engagement tools, SFE analytics, pricing and access tools, AI solutions, and other commercial technologies.
Requirements
- Degree in Business, Life Sciences, Human Resources, Organizational Development, Learning & Development, Healthcare Management, Pharmaceutical Sciences, or a related discipline.
- Significant experience in Commercial Excellence, Capability Building, Learning & Development, Sales Effectiveness, Commercial Training, or related commercial functions within the pharmaceutical, biotechnology, healthcare, or medical device sectors.
- Proven experience designing and implementing global capability frameworks, learning programs, and commercial enablement initiatives.
- Strong understanding of commercial excellence principles, omnichannel engagement, CRM systems, customer engagement models, and field effectiveness.
- Experience developing onboarding programs, learning curriculums, and role-based capability development strategies.
- Demonstrated ability to lead complex cross-functional initiatives and influence senior stakeholders across a global matrix organisation.
- Strong strategic thinking, business acumen, and performance improvement mindset.
- Experience establishing governance models, operating mechanisms, and measurement frameworks.
- Strong analytical capabilities with experience linking capability initiatives to business outcomes and performance metrics.
- Experience driving change management, digital transformation, and technology adoption programs.
- Excellent communication, facilitation, stakeholder management, and leadership skills.
- Strong project and program management capabilities with experience managing multiple priorities.
- Ability to operate effectively in a complex global environment with diverse stakeholders and competing priorities.
Core Competencies
Demonstrates expertise in developing and implementing global capability frameworks, learning programs, and commercial enablement initiatives within the pharmaceutical and healthcare sectors. Strong analytical and strategic thinking skills are essential for linking capability initiatives to business outcomes and driving performance improvement.
Highest-signal resume keywords
- Commercial Excellence
- Capability Building
- Learning & Development
- Sales Effectiveness
- Change Management
ATS Optimization Keywords Hard Skills
- Capability Framework Design
- Learning Program Implementation
- Onboarding Program Development
- Performance Analytics
- Governance Model Establishment
Soft Skills
- Excellent Communication
- Stakeholder Management
- Leadership Skills
- Strategic Thinking
- Facilitation Skills
Industry Keywords
- Pharmaceutical
- Biotechnology
- Healthcare
- Medical Device
- Commercial Training
Tools & Technologies
- CRM Systems
- Omnichannel Engagement Tools
- SFE Analytics
- AI Solutions
- Performance Support Tools