Jobtailor

Jobtailor in Reading, United Kingdom, seeks an experienced Corporate Tax Specialist to manage a diverse client portfolio across compliance and advisory services. You will review corporate tax returns, computations and disclosures, support tax planning and restructuring, and serve as the primary tax contact for clients. Collaborate with Audit and Advisory teams and coach junior talent to drive development.

Develop and implement the pre-construction strategy for the strategic unit in line with business growth objectives. Lead, mentor and develop the pre-construction team, including Project Consultants and Pre-Construction Design Engineers. Support senior leadership in identifying target sectors, clients and project opportunities. Contribute to annual business planning, forecasting and revenue growth initiatives. Ensure close collaboration between the Big Projects Pre-Construction team and other Pre-Sales teams within the HBS organisation, across the North Region and other key geographical regions. Build and maintain strong relationships with architects, façade consultants, contractors, developers and sub-contractor partners. Work closely with Communication and Marketing teams to ensure the Wicona Big Projects Strategic Unit is visible at key industry events and in the market. Collaborate with product development and product management teams to identify market requirements and future system enhancements. Represent the business in presentations, design workshops, client meetings and industry events. Help convert opportunities into profitable projects while ensuring technical excellence and commercial viability. Requirements Strong understanding of aluminium system design, specification, testing and performance requirements. Experience working with architects, façade consultants, main contractors, developers and local as well as cross-border sub-contractors. Commercial acumen and contract awareness, combined with the ability to balance technical excellence with business objectives. Confidence in client-facing situations, including presentations, design workshops and industry events. Ability to collaborate across functions and regions, and to build trusted relationships with internal and external stakeholders. Knowledge of sustainability standards, embodied carbon assessments and modern construction methods. A degree in Engineering, Construction Management, Architecture, Quantity Surveying or a related discipline is desirable. Core Competencies Demonstrates expertise in aluminium system design and specification, with a strong focus on commercial acumen and contract awareness. Proven ability to lead teams, build relationships, and collaborate across functions to drive business growth and technical excellence. Highest-signal resume keywords Aluminium System Design Commercial Acumen Client-Facing Presentations Sustainability Standards Knowledge Team Leadership and Mentoring ATS Optimization Keywords Hard Skills Aluminium System Specification Performance Requirements Testing Modern Construction Methods Embodied Carbon Assessments Project Management Soft Skills Collaboration Relationship Building Communication Confidence in Client Interactions Certifications & Qualifications Degree in Engineering Degree in Construction Management Degree in Architecture Degree in Quantity Surveying Industry Keywords Pre-Construction Strategy Business Growth Objectives Design Workshops Façade Consultants Contractors and Developers

Jobtailor in Wakefield seeks a strategic Pre-Construction Lead to develop and implement the pre-construction strategy for our Big Projects unit in line with growth objectives. You will lead and mentor the pre-construction team, collaborate with architects, façade consultants and contractors, and build strong client relationships across regions to convert opportunities into profitable projects while ensuring technical excellence.

The Information Commissioner's Office (ICO) is seeking an experienced professional to contribute to regulatory supervision, policy development and responsible innovation in data protection and emerging technologies. You will build expertise, advise on complex issues and engage with senior stakeholders and regulators across the UK and internationally. Ideal candidates will have strong analytical and communication skills, the ability to influence, and a track record in policy roles dealing with

Lead a team of Mechanical engineers delivering technical design work on complex multidisciplinary projects Deliver high-quality designs for pumping systems and water and wastewater treatment Lead development of project design deliverables for Mechanical aspects Work with project management teams to manage time, budgets, milestones, and programmes Manage production, review, and approval of design reports, drawings, calculations, and scopes of work Provide technical leadership within the regional and national D&AT practice Influence practice-wide initiatives and recommend best practices to improve processes and services Grow, develop, and manage Mechanical Engineering capabilities regionally and/or nationally Exercise independent judgment to solve difficult problems and guide junior team members Advise client, operational, project, and service activities Manage or collaborate on technical aspects of bid proposals Collaborate with multidisciplinary teams in the UK and overseas to deliver integrated design solutions Requirements Degree in Mechanical Engineering or equivalent Chartered Mechanical Engineer Proven experience leading large-scale Mechanical engineering design delivery for a design consultancy Experience within a multi-disciplinary environment Comprehensive knowledge and practical experience in mechanical equipment design integration, including pumps, blowers, screens, and chemical dosing systems Thorough understanding of current UK design standards, relevant legislation, and established industry practices Exemplary communication skills and ability to convey complex technical concepts clearly to diverse stakeholders Expert knowledge of current design codes and standards and industry best practices Strong understanding of CDM and DSEAR legislation Proficiency in applicable analytical software and related tools Essential experience in the Water market Proactive, highly motivated mindset with a collaborative approach Comfortable liaising with internal and external stakeholders at all levels May require security clearance If clearance is required, candidates may need to provide proof of UK residency for 5 years or longer Core Competencies Demonstrates expertise in Mechanical Engineering design, particularly in pumping systems and water treatment, while effectively leading multidisciplinary teams and managing project deliverables. Possesses strong communication skills to convey complex technical concepts and a thorough understanding of UK design standards and legislation. Highest-signal resume keywords Mechanical Engineering Degree Chartered Mechanical Engineer Large-Scale Mechanical Engineering Design Delivery Knowledge of CDM and DSEAR Legislation Experience in the Water Market ATS Optimization Keywords Hard Skills Mechanical Equipment Design Integration Pumps Design Blowers Design Screens Design Chemical Dosing Systems Design Analytical Software Proficiency Design Codes and Standards Knowledge Project Design Deliverables Management Technical Report Production Design Calculations Soft Skills Exemplary Communication Skills Collaborative Approach Problem-Solving Leadership Stakeholder Liaison Certifications & Qualifications Chartered Mechanical Engineer Industry Keywords Water Market Wastewater Treatment UK Design Standards Design Consultancy Multidisciplinary Environment

Jobtailor in the United Kingdom seeks a senior Mechanical Engineering leader to drive multidisciplinary design delivery for pumping systems and water treatment projects. You will lead teams, manage deliverables, and ensure adherence to UK standards across regional and national projects. The role requires Chartered status, strong communication, and hands-on experience with pumps, dosing systems, and integration within multi-disciplinary environments. Security clearance may be required.

Jobtailor is seeking a senior leader to head complaints operations across Retail Insurance and Claims, ensuring fair outcomes and regulatory compliance. You will drive performance, lead multiple senior teams, and steer continuous improvement initiatives in a hybrid Leicester/Bexhill setting. The role requires deep FCA knowledge, change management experience, and a track record of transforming complaint-handling processes using data insights. Sponsorship is not offered.

Lead a large-scale complaints operation across Retail Insurance and Claims. Deliver fair customer outcomes and meet regulatory requirements. Drive operational performance and create a culture of continuous improvement. Shape complaint strategies and influence broader business improvements. Work with Claims, Customer Operations, Risk, Compliance, and Learning & Development to reduce complaint demand and improve customer experience. Lead and develop Operational Leaders responsible for complaint-handling operations. Ensure effective resource planning and operational capacity management. Deliver complaint volume, productivity, quality, and customer outcome targets. Drive improvements in complaint resolution, reduce complaint cycle times, and increase first-touch resolution. Maintain governance and controls and act as escalation point for complex, high-risk, and high-profile complaints. Provide senior operational leadership across Retail Insurance and Claims complaints. Identify root causes and partner with Claims and Operational teams to address recurring customer pain points. Own operational KPIs, present performance insights and recommendations to senior stakeholders and executive audiences. Lead automation, digitisation, simplification, transformation, and new complaint-handling capability initiatives. Build partnerships, represent complaints in governance forums and strategic initiatives, and support executive reporting and regulatory engagement. Requirements Significant operational leadership experience within complaints, customer operations, claims operations, or conduct-focused environments Strong understanding of customer journeys Proven experience managing senior operational leaders with large spans of control Experience leading operational teams through multiple management layers Exceptional coaching capability Strong understanding of FCA complaint-handling requirements and Consumer Duty Track record of leading change, transformation, and continuous improvement programmes Experience using MI, data, and insight to drive decision-making Strong understanding of Retail Insurance products Claims knowledge across one or more insurance lines Must be able to work in Leicester or Bexhill under a hybrid working arrangement Sponsorship is not offered for this role Subject to thorough referencing, including credit and criminal record checks Core Competencies Demonstrates extensive operational leadership in complaints and customer operations, with a strong focus on driving continuous improvement and delivering fair customer outcomes while adhering to regulatory requirements. Proven ability to manage senior operational leaders and utilize data insights for decision-making in a Retail Insurance context. Highest-signal resume keywords Operational Leadership Experience FCA Complaint-Handling Requirements Change Management Data-Driven Decision-Making Customer Journey Understanding ATS Optimization Keywords Hard Skills Complaint Resolution Operational Performance Management KPI Ownership Root Cause Analysis Continuous Improvement Programmes Automation Initiatives Transformation Leadership Claims Knowledge Resource Planning Governance and Controls Soft Skills Coaching Capability Influencing Skills Partnership Building Communication Skills Leadership Development Industry Keywords Retail Insurance Customer Operations Claims Operations Consumer Duty Regulatory Engagement

Provide Tax Advisory services to start-ups, scale-ups, private businesses, and FTSE-listed multinationals Advise clients on Corporation Tax and other complex tax issues Manage a portfolio of clients, including client take-on and engagement, billings, recoveries, and cash collection Provide tax compliance and advisory services using shared service teams and technology tools Build long-lasting client relationships through close collaboration and understanding of client businesses Manage own tasks proactively while collaborating with senior managers, Directors, and Partners Identify opportunities to improve service delivery and provide additional client services Lead complex tax projects Apply and support the Firm's quality control procedures Requirements In-depth, up-to-date knowledge of taxation Specialist knowledge and ability to deal with complex tax issues Experience managing a portfolio of clients Experience controlling client take-on and engagement, billings, recovery improvement opportunities, and cash collection Ability to provide tax compliance and advisory services to a wide range of clients Ability to use resources from a shared service team or technology tools Understanding of potential risks to the Firm related to quality control procedures Experience leading complex projects Educated to degree level and/or CTA and/or ACA qualified or equivalent Core Competencies Demonstrates in-depth knowledge of taxation and the ability to manage complex tax issues while providing tax compliance and advisory services. Proven experience in client portfolio management and leading complex tax projects, ensuring quality control and service delivery improvements. Highest-signal resume keywords Tax Advisory Services Complex Tax Issues Client Portfolio Management Tax Compliance Services Project Leadership ATS Optimization Keywords Hard Skills Taxation Knowledge Corporation Tax Client Engagement Billings Management Cash Collection Quality Control Procedures Service Delivery Improvement Tax Compliance Advisory Services Soft Skills Client Relationship Building Collaboration Proactive Task Management Certifications & Qualifications CTA ACA Degree Level Education Industry Keywords Start-Ups Scale-Ups Private Businesses FTSE-Listed Multinationals Tools & Technologies Technology Tools Shared Service Teams

Advise UK and international clients on VAT and other indirect tax implications of international trade Advise education and public sector clients on VAT liability of income and VAT recovery, including partial exemption and business/non-business issues Analyse VAT implications of residential and commercial property transactions and developments Manage client relationships and expectations Scope project proposals, monitor budgets and billing Communicate key VAT developments internally and externally through articles, webinars and social media Contribute to business development activities and key sector groups, including Manufacturing, Education and Real Estate Work closely with the VAT Partner and wider tax leadership team to grow the VAT service line Mentor junior team members Requirements Extensive VAT experience gained from an accountancy practice or HMRC environment CTA qualification ideally, but not essential Experience managing a diverse portfolio of VAT clients across multiple sectors Proven track record of growing fee revenues Some experience advising on Customs Duty considerations alongside VAT beneficial Examples of successful business development activity led People management experience Excellent communication and interpersonal skills Strong desire to contribute to Bishop Fleming's overall success Confirmation of right to work in the UK required for successful applicants Core Competencies Demonstrates extensive VAT expertise, advising clients on indirect tax implications and managing diverse portfolios across sectors. Proven ability in business development and client relationship management, with strong communication and mentoring skills. Highest-signal resume keywords Extensive VAT Experience CTA Qualification Client Relationship Management Business Development Activity People Management Experience ATS Optimization Keywords Hard Skills VAT Advisory Indirect Tax Analysis VAT Recovery Customs Duty Considerations Project Proposal Scoping Budget Monitoring Billing Management Portfolio Management Soft Skills Excellent Communication Skills Interpersonal Skills Mentoring Certifications & Qualifications CTA Qualification Industry Keywords VAT Indirect Tax Public Sector Education Sector Real Estate Manufacturing HMRC

Bishop Fleming is seeking an experienced VAT specialist to advise on indirect tax implications for UK and international clients, including education and public sector matters. The role focuses on VAT liability, recovery, and cross-sector issues, with opportunities to mentor junior staff and shape business development. You will work with the VAT Partner and leadership to grow the service line across Manufacturing, Education and Real Estate, while maintaining strong client relationships and

Help clients navigate changes affecting their businesses, complexity and tax risk Advise wealthy individuals and their businesses in the Alternative Investment Fund space Work closely with Private Client Partners, Directors and Senior Managers Help develop new client relationships and identify and pursue new market opportunities Manage a diverse portfolio including international high net worth individuals, private equity funds and executives Develop relationships with clients and internal stakeholders across the firm Deliver complex client projects and provide holistic, end-to-end tax services Maintain up-to-date expertise in relevant tax law and legislation Advise clients and internal stakeholders on tax technical issues Deliver sessions at client and knowledge events Supervise, coach and provide regular feedback to Senior Associates and Associates Keep senior stakeholders updated on progress Requirements Relevant, detailed and up-to-date UK tax knowledge in the personal tax space Experience dealing with complex tax issues facing owners, founders and executives, as well as privately or family-owned businesses preferred Experience dealing with international aspects such as residence, domicile and arriving in or leaving the UK Experience working with clients in the private equity and broader Alternative Investment Fund industry ACA and/or CTA qualified or international equivalent Ability to maintain expert knowledge of tax law and legislation Ability to advise clients and internal stakeholders on tax technical issues Ability to supervise, coach and provide regular feedback to Senior Associates and Associates Available to travel up to 40% Government clearance not required Work visa sponsorship available Core Competencies Demonstrates extensive UK tax knowledge, particularly in personal tax, and the ability to navigate complex tax issues for high net worth individuals and private equity clients. Proven experience in developing client relationships and delivering comprehensive tax services while supervising and mentoring junior staff. Highest-signal resume keywords UK Tax Knowledge Complex Tax Issue Resolution Private Equity Experience Client Relationship Development Supervision and Coaching ATS Optimization Keywords Hard Skills Tax Law Expertise Alternative Investment Fund Knowledge International Tax Experience Tax Technical Advisory Portfolio Management Soft Skills Communication Coaching Relationship Building Certifications & Qualifications ACA Qualified CTA Qualified Industry Keywords High Net Worth Individuals Private Equity Funds Family-Owned Businesses Tax Risk Management Client Projects

Jobtailor in Belfast is seeking a senior tax professional to work alongside our Tax Directors to deliver commercially focused UK corporation tax advisory services to a diverse portfolio of clients. You will lead and deliver UK corporate tax advisory projects, advise on restructures, international matters and execution of tax strategies, while coaching more junior team members and contributing to business development.

Manage the day to day global coordination and/or UK service delivery of client engagements (dependent on the client portfolio), supported by a junior engagement team. Manage the UK tax compliance and work closely with the KPMG Centre of Excellence to deliver on all aspects of assignee compliance. Be involved in all aspects of cross border advisory - covering tax, social security, process, policy and efficiencies, and project manage advisory projects carried out for clients. Closely collaborate with subject matter experts within International Social Security, Employment Tax, GMS Technology, Reward, Immigration and the network of KPMG Member Firms to deliver on cross-border and multidisciplinary projects. Provide UK tax technical analysis and advice to clients. Engage with clients on current global mobility and UK tax developments. Support Engagement Leaders with VIP assignee services, including carrying out arrival/departure briefings for senior assignees. Develop, maintain and lead strong client relationships. Manage engagement finances with junior support. Manage and coach junior staff. Requirements Extensive experience working in expatriate/global mobility tax services in Big 4 or equivalent Prior experience in an in-house Global Mobility / HR team or working overseas would be beneficial but is not required. ACA/ATT/CTA qualified or equivalent Strong Microsoft Excel, PowerPoint and Word skills are preferred Microsoft Power BI experience for reporting is welcome but not essential Core Competencies Demonstrates expertise in managing global mobility tax services, providing UK tax compliance and advisory, and fostering strong client relationships. Proficient in leading teams and delivering cross-border projects while ensuring compliance with tax regulations. Highest-signal resume keywords Expatriate Tax Services UK Tax Compliance Client Relationship Management Project Management ACA/ATT/CTA Qualified ATS Optimization Keywords Hard Skills Tax Technical Analysis Cross-Border Advisory Global Mobility Process Improvement Policy Development Soft Skills Coaching Collaboration Client Engagement Communication Certifications & Qualifications ACA ATT CTA Industry Keywords Global Mobility Expatriate Services Social Security Employment Tax KPMG Tools & Technologies Microsoft Excel Microsoft PowerPoint Microsoft Word Microsoft Power BI

Provide tax structuring advice and undertake tax due diligence on buy-side and sell-side transactions Advise private equity and corporate clients, with potential involvement in AIM and London Stock Exchange Main Market transactions Lead client and legal-adviser discussions and present findings Manage relationships with target management teams Work alongside FDD and SPA Advisory teams Lead due diligence meetings and oversee analysis Review due diligence reports before partner/director final review Prepare and review structuring reports considering tax implications and commercial requirements Review forecast models, funds flows, and legal documentation Build internal networks across TAS, Corporate Finance, and international member firms Develop relationships with private equity funds, corporate clients, law firms, and intermediaries Research and prepare proposals and participate in prospective-client presentations Manage project budgets, billing, fee collection, and debtors Produce supported technical tax research Lead ongoing training and development of the team Requirements Qualified chartered accountant or tax adviser (ACA, CA, CTA, ADIT or equivalent as a minimum criteria) Good grounding in UK tax practices UK corporation tax compliance and/or M&A experience Exposure to transfer pricing, R&D, VAT, employment taxes, stamp duty, and share transactions/share option schemes Proven experience in client handling and project management Experience building and sustaining relationships Experience advising on technical tax matters Demonstrable experience managing multiple deliverables, prioritising, and meeting deadlines Strong Excel and PowerPoint skills Ability to work with legislation, tax-authority guidance, and technical resources Ability to work flexibly, including reduced hours or job shares Core Competencies Demonstrates expertise in tax structuring and due diligence for buy-side and sell-side transactions, with a strong grounding in UK tax practices and compliance. Proven ability to manage client relationships, lead teams, and deliver technical tax advice effectively. Highest-signal resume keywords Qualified Chartered Accountant UK Tax Compliance M&A Experience Client Management Project Management ATS Optimization Keywords Hard Skills Tax Structuring Due Diligence Technical Tax Advice Forecast Modeling Tax Research Soft Skills Relationship Building Team Leadership Communication Certifications & Qualifications ACA CA CTA ADIT Industry Keywords Private Equity Corporate Clients Transfer Pricing R&D Tax VAT Tools & Technologies Excel PowerPoint

Support transfer pricing Partners and Directors with winning transfer pricing work with new and existing clients Manage and maintain client relationships Manage all aspects of transfer pricing projects, including scoping, WIP management, delivery and invoicing Train, mentor and develop junior team members Leverage deep expertise and specialism to drive competitive advantage for the firm Invest in own development, work toward scorecard objectives and obtain regular feedback Act with integrity and in line with organisational values Advise multinational businesses on transfer pricing matters across the full transfer pricing lifecycle, including design, implementation, compliance, documentation and audit defence Requirements Professional qualification (ACA, CA, ACCA, CTA, CFA, ATII or equivalent Level 7) with post-qualification experience in practice or industry, OR professional qualification to ATT or AAT (Level 4) standard with a longer period in industry or practice Good transfer pricing technical knowledge Practical implementation of UK Tax legislation Commercial awareness Strategic thinking and business-oriented approach Strong communication skills Strong analytical abilities Eagerness to learn and develop self and others Project management and prioritisation Core Competencies Demonstrates expertise in transfer pricing, including design, implementation, compliance, documentation, and audit defense, while effectively managing client relationships and mentoring junior team members. Strong analytical abilities and strategic thinking are essential for driving competitive advantage and achieving project objectives. Highest-signal resume keywords Transfer Pricing Expertise UK Tax Legislation Implementation Project Management Client Relationship Management Professional Qualification (ACA, CA, ACCA, CTA, CFA, ATII) ATS Optimization Keywords Hard Skills Transfer Pricing UK Tax Legislation Project Management Compliance Documentation Audit Defense Analytical Skills Strategic Thinking Soft Skills Strong Communication Skills Commercial Awareness Eagerness to Learn Mentoring Certifications & Qualifications ACA CA ACCA CTA CFA ATII ATT AAT Industry Keywords Transfer Pricing Lifecycle Client Management WIP Management Invoicing

Jobtailor is seeking an experienced HR Business Partner to work with the Leadership Team across multiple jurisdictions in a matrix environment. The role involves delivering workforce planning, change management, and employee engagement initiatives, while partnering with sales/go-to-market and data/tech teams. You will support organisational design, onboarding, talent management and rewards planning, ensuring UK compliance and a seamless colleague experience across regions.

About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe's number 1 downloaded rail app, with over 135 million monthly visits and £6.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. Introducing the Trainline People Team At Trainline, our People team plays a vital role in enabling our business and colleagues to thrive through growth, innovation and transformation. As we continue to evolve our People operating model, we're creating more opportunities for our People Partners to focus on strategic partnership, helping leaders build high-performing, future-ready teams. This role sits at the heart of that journey, partnering with our Technology and Data organisation as it navigates organisational transformation, leadership capability, workforce planning and the opportunities presented by AI. As the Senior People Partner, you'll partner with senior Technology and Data leaders to shape and deliver people strategies that enable business performance. While the role currently combines strategic partnership with operational People support, you'll play a key role in helping evolve how the wider People Partnering team operates over the coming months. Working closely with leaders and colleagues across the People function, you'll help build a more proactive, insight-led approach to partnering while supporting the business through change and embedding new ways of working. In this role as the Senior People Partner, you will: Partner with senior Technology and Data leaders to develop and deliver people plans that align with business priorities, using workforce data, organisational insights and external trends to shape decisions and deliver measurable business impact. Build trusted relationships with leaders at all levels, coaching and influencing them on organisational effectiveness, leadership capability, performance, talent and employee engagement. Lead and support organisational design, restructures and business transformation initiatives, including collective consultation where appropriate, ensuring change is delivered thoughtfully, consistently and in line with employment legislation. Champion a proactive approach to people partnering by identifying opportunities through employee health metrics, engagement insights, workforce data and industry trends before issues arise. Support the development of a high-performance culture by coaching leaders through performance management, calibration, capability development and challenging conversations with confidence and fairness. Drive continuous improvement across the People function by identifying opportunities to simplify processes, improve workflows and embrace AI and automation to create greater efficiency and enable more strategic partnering. Collaborate closely with Talent Acquisition, Reward, Learning, People Operations and Legal to deliver integrated people solutions that support both immediate priorities and longer-term organisational goals. Contribute to the evolution of the wider People Partnering team by sharing best practice, supporting new ways of working and helping build a more strategic, commercially focused partnering model across the function. We'd love to hear from you if you have: Significant experience as a People Partner supporting Technology, Engineering or Data organisations, with a track record of partnering with Director-level leaders to deliver strategic people outcomes. Strong experience leading or supporting organisational change, including organisational design, restructures, change management and, ideally, collective consultation. A proactive and commercially minded approach, using people data, workforce insights and business context to identify opportunities, shape people strategies and influence business decisions. Excellent relationship-building and stakeholder management skills, with the confidence to coach, challenge and influence senior leaders while adapting your style to different audiences. A strong generalist People partnering background, including employee relations and employment law, with the ability to balance operational priorities alongside strategic business partnering. Experience improving People processes, operating models or ways of working, with curiosity about how AI and emerging technologies can enhance the employee experience and the effectiveness of the People function. A collaborative approach, with experience working across Centres of Excellence and People teams to deliver joined-up, business-focused solutions. A growth mindset and enthusiasm for helping shape the future of People Partnering, supporting colleagues through change and contributing to the ongoing development of the wider People team. More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: Think Big - We're building the future of rail Own It - We focus on every customer, partner and journey Travel Together - We're one team Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Act as strategic Business Partner to Leadership Team members and sit as part of their extended management teams Orchestrate work with and through the wider people team to deliver longer-term goals and change across functions and regions Deliver against functional priorities and provide proactive advisory support and coaching across workforce planning, organisation design, change management, talent attraction and onboarding, talent management, employee engagement, employee relations, performance management, and rewards planning Use HR best practice and knowledge of requirements across different jurisdictions to navigate organisational-plan delivery Provide strategic support and advice to functional leaders and joined-up support across multiple functions and time zones Ensure a great experience for managers and team members Ensure consistent application of CDP tools, skills, and knowledge through People Plan projects Act as a change-management champion, highlighting opportunities to simplify and improve experience Contribute to an effective and engaged team through regular 1:1s, clear objectives, performance and development conversations, respectful communication, knowledge sharing, and living CDP values Collaborate with internal functional leaders, their direct reports, and the People Experience team, plus external legal counsel and service providers Requirements Significant experience in HR and as an HRBP across multiple jurisdictions in a matrix environment Experience partnering with commercial sales/go-to-market teams or Data/Technology teams Strong management skills and ability to motivate and develop a team Experience across multiple HR disciplines and processes Excellent communication and interpersonal skills, with ability to build relationships at all organizational levels Strong analytical and problem-solving skills, with strategic thinking ability Strong knowledge of employment laws and regulations across multiple geographies Detailed and conceptual thinking skills to analyze sophisticated problems and propose solutions Strong attention to detail Must be eligible to work legally in the UK Must live within a commutable distance of the London office Must be comfortable working 2 days per week in the office English CV required CDP cannot sponsor this role Core Competencies Demonstrates extensive experience as an HR Business Partner across multiple jurisdictions, with a strong focus on strategic workforce planning, change management, and employee engagement. Proven ability to build relationships and provide advisory support to leadership teams while ensuring compliance with employment laws. Highest-signal resume keywords HR Business Partner Experience Change Management Workforce Planning Employment Law Knowledge Team Management ATS Optimization Keywords Hard Skills Workforce Planning Organisation Design Talent Management Employee Engagement Performance Management Rewards Planning Change Management Analytical Skills Problem-Solving Skills Attention to Detail Soft Skills Excellent Communication Interpersonal Skills Relationship Building Motivational Skills Strategic Thinking Industry Keywords HR Best Practices Matrix Environment Commercial Sales Go-To-Market Teams Data Teams Legal Compliance Employee Relations Talent Attraction Onboarding Tools & Technologies CDP Tools

Develop, maintain, and refine multi-channel forecasting models for voice, email, chat, messaging, and AI/bot handoffs Build 12-to-18-month rolling capacity models to guide hiring, onboarding, shrinkage allocations, and budget planning Conduct scenario modeling and risk analysis for business changes, product launches, and operational pivots Oversee agent schedule creation and optimization against interval-level demand, staff preferences, labor laws, and shift flexibility Lead Real-Time Analysts managing intra-day performance, shrinkage, adherence, and queue dynamics Establish processes for PTO management, training allocation, dynamic offline time, and overtime deployment Design and deliver executive-level WFM dashboards tracking forecasting, occupancy, adherence, cost per contact, and SLA KPIs Use advanced analytics to identify bottlenecks, handle-time anomalies, and automation opportunities Own selection, optimization, and continuous improvement of WFM platforms and integrations Manage, mentor, and develop WFM Analysts, Data Analysts, and Real-Time Coordinators Establish team KPIs, operational standards, and career development pathways Conduct 1:1s, performance evaluations, and skill-building sessions Unify internal and outsourced BPO operations through SLA governance, capacity models, and automated scheduling workflows Improve forecasting accuracy, agent occupancy, labor spend, service levels, CSAT, and operational profitability Requirements 7+ years of dedicated Workforce Management experience in a high-volume omni-channel CX/Contact Center environment At least 3+ years in a senior manager or leadership role directly managing WFM teams Advanced hands-on proficiency with enterprise WFM platforms such as Nice CXone, Verint, or Assembled Proficiency with CRM/CCaaS tools such as Zendesk, Salesforce, or Talkdesk Ability to convert complex datasets into operational strategies Experience mentoring and developing WFM team members Ability to translate WFM technicalities into business impacts for FP&A and executive leadership Ability to thrive in high-growth, changing environments with shifting volume dynamics Proven track record of hiring, developing, and retaining high-performing WFM and analytical talent Bachelor's degree in Business Administration, Data Analytics, Statistics, or equivalent operational experience preferred Core Competencies Demonstrates expertise in Workforce Management, including advanced proficiency with WFM platforms and the ability to develop and optimise multi-channel forecasting models. Proven leadership in managing and mentoring teams while driving operational efficiency and strategic decision-making. Highest-signal resume keywords Workforce Management Experience WFM Platform Proficiency Team Leadership and Development Data Analysis and Strategy Conversion Forecasting and Capacity Modeling ATS Optimization Keywords Hard Skills Multi-Channel Forecasting Models Capacity Modeling Scenario Modeling Operational Analysis KPI Tracking Data Analytics Performance Management PTO Management Budget Planning Automation Opportunities Soft Skills Mentoring Team Development Communication Adaptability Problem-Solving Industry Keywords Contact Center CX BPO Operations SLA Governance High-Volume Environments Tools & Technologies Nice CXone Verint Assembled Zendesk Salesforce Talkdesk