Clerical Team Leader

Go back The Newcastle upon Tyne Hospitals NHS Foundation Trust

Clerical Team Leader

The closing date is 30 July 2026

We are looking for an enthusiastic,motivatedand reliableindividual tojoin ourvery busyteam.You willbe required to provide supervisory and administrative support within the main Emergency Department,andUrgentTreatmentCentre excellent inter-personal andorganisationalskills are essential as you will be first point of contact for patients,staffand visitors. Knowledge of e record in particular "Firstnet application" are essential to this role.

Two weekshift pattern to work longdays09.00-22.00 will also include weekends toincbank holidays

This is an exciting opportunity to work for the Emergency Department based at the Royal Victoria Infirmary.

Job summary

We are looking for an enthusiastic,motivatedand reliableindividual tojoin ourvery busyteam.You willbe required to provide supervisory and administrative support within the main Emergency Department,andUrgentTreatmentCentre excellent inter-personal andorganisationalskills are essential as you will be first point of contact for patients,staffand visitors. Knowledge of e record in particular "Firstnet application" are essential to this role.

Two weekshift pattern to work longdays09.00-22.00 will also include weekends toincbank holidays

This is an exciting opportunity to work for the Emergency Department based at the Royal Victoria Infirmary.

• Interview Date 7 August 2026
• 37 Hours 30 Minutes/Week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

Main duties of the job

Duties include patient registration via the unit's electronic systems (Firstnet), admission of patients via hospital system scanning, photocopying, telephone enquiries, making of clinic appointments, processing of daily documentation, as well as face to face enquires from the general public, patients, visitors and staff. Training of admin staff, annual appraisals

Applicants must be able to demonstrate excellent communication, organisational and processing skills. You will be required to work within a large multi-disciplinary team and be capable of undertaking a demanding workload. You should be familiar and confident with Microsoft office packages, and experience of working within the NHS Emergency setting would be advantageous.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers Newcastle Hospitals NHS Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Job description Job responsibilities

• Contribute to a consistently high standard of patient care as a member of a multidisciplinary team. Supervise and train ED & Minor Injuries Unit clerical staff
• To support the provision of an efficient administration and clerical service within
• To assist the Administrative Services Manager in the day-to-day provision and supervision of an efficient and effective clerical and reception service across Emergency Department Service
• To provide administrative support to the Consultant team and Junior Doctors to ensure comprehensive cover for all clinical areas for Consultants and Junior Doctors
• To ensure the smooth running, coordination, and implementation on e-Record of all Emergency Department encounters daily
• To supervise the clerical staff on a day-to-day basis ensuring adequate training and support is always provided
• To ensure the 24 hours clerical rota is maintained to provide a comprehensive service to the Emergency Department unit
• Ensure self and staff remain flexible to the service needs and maintain their skill set in supporting the Emergency Department Services

Person Specification Qualifications & Education Essential

• NVQ Level 3 or equivalent or equivalent experience
• English qualification at Level 2 (GCSE Grades 9-4 or A -C, or Functional or Key Skills at Level 2)
• Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1)

Desirable

• ECDL or equivalent or experience level experience

Knowledge & Experience Desirable

• Previous experience working in a supervisory role, leading or directing a team preferably within the NHS
• Supervisory experience or previous experience of working in the Emergency Department
• Detailed knowledge of reception/clerical service within the NHS or equivalent
• Experience using electronic rostering systems
• Evidence of continuing personal development
• Evidence of involvement in decision making processes

Skills & Abilities Essential

• Excellent communication skills
• Supervisory skills
• Good organisational skills
• Time management skills
• Problem solving skills
• Ability to work on own as well as working as part of a team
• Ability to use own initiative
• Ability to work with highly sensitive and confidential information
• Ability to plan and organise tasks and activities daily

Desirable

• Ability to instruct other clerical staff
• Ability to deal with sensitive information, for example patient records
• Have the ability to communicate effectively via telephone, e-mail, and face to face with all members of the Directorate multidisciplinary team
• Ability to form and maintain working relationships with colleagues, patients/clients, and other Health Professionals both internal and external to the Trust

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Royal Victoria Infirmary

Royal Victoria Infirmary

NE1 4LP

United Kingdom

Employer's website

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